Blackshaws Reviews

  • Service:

    Excellent service from start to finish

    Faultless service. Friendly and knowledgeable staff with no pressure. Made purchase easy.

    Product:

    Really pleased with purchase

    Date: 06/11/2024

  • Service:

    Good helpful advice.

    They listened to my requirements and advised me with options for me to choose.

    Product:

    The Vitara has many features as standard and is comfortable and easy to drive.

    Date: 31/10/2024 Name: Mr Stephen Bland

  • Service:

    great service

    straight forward and quick transaction professional and courteous will definitely recommend

    Product:

    great service and good after sales

    Date: 30/10/2024 Name: Mr Kevin Dodds

  • Service:

    Exelent service

    There is never any problems when dealing with Blackshaws. Everything from sales department, who were very helpful and to collecting the car ran very smoothly

    Product:

    I just love the car, so comfortable to drive

    Date: 30/10/2024

  • Service:

    Great service this is my third Suzuki from Blackshaws wouldn’t go anywhere else

    Product:

    Brilliant just the best small car. Stylish and well made

    Date: 30/10/2024 Name: Getald

  • Service:

    Amazing car buying experience

    Excellent car buying experience no pressure from Ian the salesman to buy When we did decide to buy because of work and a short time that we needed a car The sale was all done and completed with messages back and forth on the internet And the car picked up within a week

    Product:

    Very happy with the MG ZS Very comfortable love the heated seats Not the fastest car but I'm no boy racer Wife likes the reversing camera I personally like the keyless opening and locking And just leaving the key in your pocket A very good car and not the most expensive Thinking of a second

    Date: 18/10/2024 Name: Mr Gordon Ward

  • Service:

    Stressless and uncomplicated.

    Excellent sales advice from MJ. Not pushy and very helpful. On receipt of our new car we had a few questions and requests but these were answered and sorted perfectly.

    Product:

    Good car, good, fair price

    Date: 14/10/2024

  • Service:

    Blackshaws, as ever, top of the class!

    From visiting Blackshaws when I felt like changing car, to deciding on car of choice, the staff at Blackshaws were supportive and gave me all the information I required. This is the third car I’ve bought from them and really happy with the excellent after sales service.. Lovely people.

    Product:

    Have only had the car for a few weeks, but enjoy driving it. Feels nice and sturdy. Plenty of room and head height front and back. Probably haven’t sussed out all the features yet, but enjoying the experience. Also love the Speedy Blue colour!

    Date: 14/10/2024 Name: Ms Hilary Johnson

  • Service:

    Yes no worries

    Product:

    Date: 14/10/2024

  • Service:

    Excellent service from Malcolm professional, efficient & friendly got my car the next day

    Product:

    Date: 14/10/2024 Name: Mrs Elizabeth Burton

  • Service:

    Everyone at Blackshaws are very helpful, they are friendly, very knowledgeable and professional, and would definitely recommend them.

    Product:

    My purchase was very quick and easy to complete, from the test drive to driving my new car home without any problems. I’m a very happy customer

    Date: 10/10/2024

  • Service:

    I am extremely pleased with the online service I received when buying my car.

    Product:

    pleased with the drive, very comfortable neat small car just what I was looking for.

    Date: 07/10/2024 Name: Mrs Patricia McGill

  • Service:

    Excellent customer service from very friendly staff.

    We have dealt with Blackshaws for a number of years and have always had a good experience with them.

    Product:

    Love my new Swift with nice extras including heated seats.

    Date: 23/09/2024

  • Service:

    An easy, comfortable buying process, a pleasure to give Blckshaws my custom

    Salesman was very knowledgable, approachable and helpful when looking at the car. Very welcoming without being pushy and happy to let us go for an unescorted test drive at our leisure. Rarely had such good service in the motor trade, a very easy negotiation and transaction.

    Product:

    Excellently prepared and exactly as described.

    Date: 23/09/2024

  • Service:

    Prompt, polite and very professional. What more can you ask for?

    Product:

    I reviewed well over 400 vehicles and chose this one. Although a diesel, the first one I have had. I believe that I have chosen the right vehicle. You get an awful lot of car for your money and it drives superbly well.

    Date: 23/09/2024 Name: Tony Fuller

  • Service:

    Preferred the old Swift

    Good service but don't like the new computer and warning sounds.

    Product:

    Computer system is irritating and distracting. Bluetooth system constantly cuts out. Automatically turns off your phone's data when the engine is running. Warning sounds every time you go 1mph over the speed limit is frustrating. Preferred the quirkiness of the back door handles of the previous model. Can I have my old swift back please?

    Date: 20/07/2024 Name: Mr Philip Johnston

  • Service:

    No car hassle

    I would happily recommend Blackshaw’s for their personal service to detail. Nothing was too much to ask. Finding me a car, ensuring I was picked up so I could collect it and as always have MJ sorting every aspect for me took away any pressure!

    Product:

    The car is smart, reliable and easy to drive. I am happy with the low mileage as I travel for work.

    Date: 18/07/2024 Name: Mrs Anne Henderson

  • Service:

    Good sevice

    Very good , friendly service. Hassle free except for all the paperwork having to be done all online, not easy for older customers

    Product:

    Appears to perform well, very happy with my new car

    Date: 18/07/2024

  • Service:

    Excellent service

    Everything

    Product:

    Date: 11/07/2024

  • Service:

    Brilliant

    Everything!

    Product:

    Excellent vehicle, very good value for money, highly recommended

    Date: 10/07/2024 Name: Mrs Anthea Allanson

  • Service:

    Great customer service

    Great customer service. They really go the extra mile.

    Product:

    Absolutely love the new Vitara. Great car.

    Date: 29/06/2024

  • Service:

    Having known the staff for years, the continued service is second to non, always very professional and customer orientated

    Date: 29/06/2024 Name: Mr Jim Browell

  • Service:

    Excellent no sales pressure

    Date: 29/06/2024

  • Service:

    Very helpful in supplying car before my insurance quote 30 days came to an end. For some reason this model is not on the insurers radar yet, so a bit difficult to arrange competitive insurance. Seems good car , although trying to get to grips with semi autonomous driving is a challenge as steering takes over randomly

    Product:

    Seems generally fun to drive , not quite sure about sensation of steering taking over and having to fight it , even with lane assist turned of it still is hard to control at times , might st recently on a narrow country lane, but more worryingly at speed on motorway when trying to overtake

    Date: 28/06/2024

  • Service:

    Very polite and efficient, friendly service throughout all of my communications with them. Very good explanation of the car controls.

    Product:

    Date: 28/06/2024 Name: Mr Robert Young

  • Service:

    Outstanding, highly recommended

    Excellent customer service very friendly, welcoming and helpful. I highly recommend blackshaws!

    Product:

    The car was perfect, a couple small issues but they fixed it straight away.

    Date: 28/06/2024 Name: Mr Kalib McEwan

  • Service:

    Efficient and polite and helpful.

    Product:

    Date: 28/06/2024 Name: Mr Simon Brierley

  • Service:

    Everything

    Product:

    Date: 24/06/2024 Name: Mr John Boydell

  • Service:

    From Sales to Handover great service.

    Product:

    From Sales to Handover great service.

    Date: 24/06/2024 Name: Mrs Mildred Emmerson

  • Service:

    First class service

    First class service from Andrew , nothing was a problem and everything fully explained .would definitely recommend.

    Product:

    Very clean car with low mileage and reasonable price

    Date: 24/06/2024 Name: Mr Leslie Tait

  • Service:

    Excellent Customer Service

    Very pleasant, knowledgeable staff.

    Product:

    Absolutely love it. Purchased a used car but it is spotless and a dream to drive.

    Date: 24/06/2024

  • Service:

    delivery no fuel

    Product:

    Date: 22/06/2024 Name: Mr Ian Gartshore

  • Service:

    Exceptional service

    Product:

    Date: 21/06/2024 Name: Mr Ian Woods

  • Service:

    Extremely concerned and helpful staff who were very supportive in a very difficult situation. The Blackshaw's ethos is a definite reason for returning.

    Product:

    Very quiet and comfortable. Numerous "bells and whistles" to assist the driver with the facility to switch off those which the driver considers superfluous. A good driving experience. A quality finish and well built.

    Date: 21/06/2024

  • Service:

    Extremely Friendly and easy to talk to.

    Product:

    Date: 17/06/2024

  • Service:

    Very good caring service

    Polite, helpful, knowledgeable, Andrew Bailie is always helpful and looks after us.

    Product:

    Date: 15/06/2024

  • Service:

    Great dealer ,trusted and honest

    Excellent and professional. Great price too

    Product:

    Great economy and loads of tech. Huge boot too

    Date: 15/06/2024 Name: Mr Bryan Rae

  • Service:

    Everything was perfect enjoying my new car

    Product:

    Love my new car no complaints

    Date: 14/06/2024

  • Service:

    Excellent service from blackshaws

    I would r.ecommend and use them aga.in. They are knowledgable, professional and very helpful

    Product:

    Date: 14/06/2024 Name: Mr John Dickie

  • Service:

    good deal

    received a warm welcome and made to feel at home as soon as we arrived. Dealing with MJ.was easy and feel we got a good deal for our car against our new one. Thanks

    Product:

    Date: 08/06/2024 Name: Mrs Wendy Young

  • Service:

    Friendly helpful and non pushy sales team. Making the hole process easy and clear

    Product:

    Guided through the process of buying a car with clear explanation ot each stage

    Date: 08/06/2024 Name: Mr Keith Wandless

  • Service:

    Malcolm was extremely helpful, he fulfilled all our requirements for the purchase of our new car which made the whole process very easy for us ,highly recommended.

    Product:

    Very happy with our new Suzuki S Cross, has many great features ,just love the rear parking camera, which enables you to see all around the vehicle for any obstacles when parked.

    Date: 08/06/2024 Name: Mrs Marguerite Little

  • Service:

    Sales was excellent and everything was well set out and explained

    Date: 02/06/2024 Name: Mr Ian Davison

  • Service:

    Very helpfull and no pressure

    Excellent service ,Andrew arranged a test drive of the mini cooper, explained all the finance options , all in all a good experience

    Date: 02/06/2024

  • Service:

    Staff is friendly and buying was smooth, quick and organised.

    Buying was easy and quick.

    Product:

    The quality of the car compared to the price is outstanding

    Date: 01/06/2024

  • Service:

    Ross was very helpful throughout, always answered by queries with full honesty👍

    Product:

    Date: 30/05/2024 Name: Mr Mohammed Hanif

  • Service:

    Excellent Service as normal.

    Malcolm the gentleman I have dealt with since I first started the Mobility scheme has always been pleasant and helpful to explain the procedure and the cars available on the scheme. Showing me the cars which would be more benefit to my mobility needs.As usual there were no complaints Malcolm was his usual polite and helpful person a credit to the company, thankyou once again. Beryl Ainslie.

    Date: 23/05/2024 Name: Mrs Beryl Ainslie

  • Service:

    Great purchase experience

    Excellent experience. No sales pressure but very knowledgeable sales staff. Very well prepared car and great price agreed. This is my 4 th car bought from blackshaws and all transactions have been very well handled. After sales service also ecvellent

    Product:

    Very good car well prepared for sale. Beautifully clean

    Date: 23/05/2024 Name: Mr Keith Thompson

  • Service:

    The perfect car dealer.

    Extremely friendly and easy to deal with. Not your "typical" car dealer. You can tell it's a family owned business because they go the extra mile and are very upfront and honest. Would not hesitate to recommend to anyone. Thank you.

    Blackshaws' reply: Thank you very much for your 5 star review, it's great to hear such positive feedback about our team and sales process. We wish you all the best with your car!

    Product:

    Beautiful car presented like new.

    Date: 15/05/2024 Name: Miss Victoria McMaster

  • Service:

    Excellent service experience

    Very friendly, efficient and courteous service....good listening and information given that enabled a well informed decision without pressure. I have not had the Ignis long but am pleased with it’s performance so far.

    Date: 08/05/2024

  • Service:

    Always very friendly, but still professional - made the purchase so easy and quick.

    Blackshaws' reply: Thank you very much for your 5 star review. It's so rewarding to hear such positive feedback about our team and sales process. We wish you many happy miles in your new car.

    Product:

    Ross was so helpful with the car purchase and showing me all the controls etc (especially the media console).

    Date: 01/05/2024 Name: Mrs Jane Johnson

  • Service:

    They were very professional and answered all my questions clearly.

    Date: 26/04/2024

  • Service:

    Staff at Blackshaws were always helpful, and I felt that nothing was to much trouble. The whole experience was easy, and all I had to was get my insurance, and pay for the car.

    Product:

    Very happy with the price.

    Date: 26/04/2024

  • Service:

    Excellent customer services

    The purchase went really smooth and Andrew really did a nice job preparing the car for test drive and answering any queries that we had on timely manner. Would definitely recommend friends and colleagues to purchase cars for this dealer.

    Product:

    Same as above. Purchase went smooth. Been using the car for almost 2 weeks now the car in a good condition still and we love it

    Date: 22/04/2024 Name: Miss Jessily Ying

  • Service:

    helpful and friendly

    Product:

    easy to drive simple controls

    Date: 19/04/2024 Name: Mrs Barbara Le Masurier

  • Service:

    Polite, honest

    Product:

    Date: 19/04/2024 Name: Mr Robert Judd

  • Service:

    Very good personal service

    Ross Straughan was excellent in the sales department, very efficient, not pushy but very knowledgeable about Suzuki products. He kept me informed throughout the two transactions the I needed and the car was spotless and serviced/MOT'd on collection. Cannot fault the service I was given. As for the 71 plate Suzuki Swift that was supplied: Good points - good driving position, clear open front windscreen with excellent vision, smooth gear box, enough engine power for my needs, easily accessible controls and switches. Very accessible heating controls. Bad points: Although better than the 'AllGrip' which I had temporarily before, it still has a very hard ride and would be better with a softer suspension. Also Privacy glass on rear windscreen should be an option, not standard as it is too dark in gloomy conditions.

    Product:

    See earlier description for full comments.

    Date: 15/04/2024

  • Service:

    Blackshaws are the best!

    As always, Blackshaws give the best of service. All the staff are efficient, friendly but also 100% professional.

    Product:

    Date: 15/04/2024 Name: Mrs Marion Clark

  • Service:

    Great service friendly helpful staff.

    Excellent quick and faultless service from the second I rang up to the car delivery a few days later.

    Blackshaws' reply: Thank you very much for your 5 star review. It's so rewarding to receive such positive feedback about our sales process. We wish you many happy miles in your new Ignis!

    Product:

    Great car great service friendly staff

    Date: 01/05/2024

  • Service:

    Excellent

    The sales man was extremely helpful

    Product:

    Date: 12/04/2024

  • Service:

    Customer Service

    Have used Blackshaws for some time, and and always receive good service when buying a car. Thanks too Ross and the team for a fantastic service. Highly Recommended.

    Product:

    Car clean and in good order.

    Date: 11/04/2024 Name: MR PAUL BESTFORD

  • Service:

    Hassle free no pressure felt so comfortable soon as walked through the door every thing just felt right plus that's the car I had been looking for

    Product:

    Car was like brand new cleaned very well mot sorted before purchasing and taxed lovley

    Date: 06/04/2024 Name: Mr David Dixon

  • Service:

    Exceptionally pleasurable experience buying my new car.

    Excellent service. Nothing too much trouble ,staff helpful and informative. Very knowledgeable about the cars they were selling. Would certainly buy from them again. Special thanks to Daniel who assisted me with every gadget in my new car. Thank you.

    Blackshaws' reply: Thank you very much for your lovely review. It's so rewarding to hear such positive feedback about our team and sales process. We wish you many happy miles in your new car!

    Product:

    Lovely car, fabulous to drive and I feel safe.

    Date: 10/04/2024 Name: Mrs Diane Forester

  • Service:

    Friendly knowledgeable sails people who don't push

    Product:

    It's a great car with lots of tech

    Date: 27/03/2024 Name: Mr Raymond Holding

  • Service:

    Excellent customer service

    The customer service is excellent. Ross was very helpful.

    Product:

    For a used car it is low mileage and in a good condition.

    Date: 27/03/2024

  • Service:

    Went the extra mile

    They went the extra mile.

    Product:

    My second Jimny, I just really like them and the model I got this time was just perfect, exactly the spec I wanted and that takes some doing when they haven’t imported the car version for over 3 years.

    Date: 18/03/2024

  • Service:

    Blackshaws yet again provided a first class service.

    Blackshaws provided a first class service to all aspects of my sales experience. They gave a competitve prices on both exchange and relacement vehicles, the Vitara was ready for collection at the agreed time and was in pristine conditjion.

    Blackshaws' reply: Thank you very much for taking the time to leave such lovely feedback. We're delighted to hear you're so pleased with your Suzuki Vitara and the service we provided.

    Product:

    First class vehicle with first class service.

    Date: 18/03/2024 Name: Mr David Allen

  • Service:

    They are a family ring business

    They were very professional also delivered my new car took my old one back to Alnwick I buy my old car there 16 years ago I would always Blackshaws to my friends

    Date: 18/03/2024 Name: Mrs Jen Sutherland

  • Service:

    Excellent service - thank you

    Excellent service

    Product:

    Compact stylish and drives well

    Date: 18/03/2024 Name: Mr Martyn Deck

  • Service:

    Great service

    Very helpful and efficient regarding the my purchase my new car. The car was immaculate and well presented

    Blackshaws' reply: Thank you so much for your 5-star review. It is very much appreciated.

    Product:

    Great car, well presented and a great drive

    Date: 18/03/2024 Name: Mrs Suzanne Robba

  • Service:

    You know you are dealing with people who know their cars.

    Product:

    They supplied exactly what I wanted.

    Date: 01/03/2024 Name: Mr Barry Belton

  • Service:

    Top quality service

    Top quality service from MJ seemless from start to end it was like having Ronnie Black back selling cars. I thought Ross was now the top salesmen but there’s life in the old dog. Thanks MJ

    Product:

    Great motor in pristine condition

    Date: 29/02/2024 Name: Mr Richard Gander

  • Service:

    Clearly explained not pushing allowing time for me to make a decision Good after care service Would go back and recommend Blackshaws to others

    Product:

    Date: 29/02/2024

  • Service:

    super service

    My husband &I have bought several cars from Blackshaws and have always received excellent service from them.

    Blackshaws' reply: Thank you very much for your positive feedback and your loyalty to Blackshaws. Enjoy your new Swift.

    Product:

    All clearly and fairly done.

    Date: 27/02/2024

  • Service:

    Always 1st class sales team

    They found the car that I needed

    Product:

    Date: 24/02/2024 Name: Mr Stephen Yeadon

  • Service:

    Excellent service and friendly staff

    Used Blackshaws for many years. Always a great experience.

    Date: 23/02/2024 Name: John park

  • Service:

    See above, BUT it is too soon to assess the overall quality of Suzuki.

    Very easy and honest, good cover and warranty, car in good condition. Good price on vehicle exchange

    Product:

    I HAVE ALREADY REVIEWED THE PURCHASE ............ BUT it is TOO SOON to assess the quality of the vehicle!

    Date: 22/02/2024 Name: Mr Arthur Wilson

  • Service:

    Great customer service

    Was pleased with the service. I felt I got good advice and the sales team were knowledgable and as I was looking specifically for a towing vehicle they understood my requirements. Everything was explained clearly and there was no pressure. Also and importantly as a women buying a car.. I was spoken to not my partner you will not believe how often that still happens!

    Blackshaws' reply: Thank you very much for your detailed review. It is very rewarding to receive such positive feedback and we're delighted to hear that Ian looked after you so well and that you're very happy with your new KGM Musso pick-up.

    Product:

    So far very happy with the car, I trade in an L200 which I loved but I would recommend anyone interested in a pick up looks at the KGM it is quiet, smooth, powerful and feels very refined to drive. I haven’t towed with it yet as I have to do 600 miles as recommended in the handbook so hoping it performs as well with the weight on the back. But overall you don’t feel like you are in a pick up but in a smart suv

    Date: 19/02/2024

  • Service:

    Excellent sales service

    Knowledgeable salesperson Ian ,gave us the information we needed and also gave us the options of purchase without pressure.

    Product:

    Boot space seems smaller than previous model and the drivers seat belt is awkward to fit. But otherwise very good

    Date: 16/02/2024 Name: Mr Lawrence Child

  • Service:

    Great service

    Friendly and helpful service. Would definitely use again. Easy part exchange and great vehicle handover

    Product:

    Great car. Perfect for my needs and good price

    Date: 15/02/2024 Name: Mr Adrian Ingram

  • Service:

    Super service and delighted with car

    Great experience, super car

    Blackshaws' reply: Thank you very much for your 5-star review. Enjoy your Suzuki S-Cross.

    Product:

    Great car , super drive , all mod cons

    Date: 19/02/2024

  • Service:

    positive, good

    Helpful, friendly service, polite.

    Product:

    Very pleased, nice clean car for day to day use.

    Date: 15/02/2024

  • Service:

    MJ was Excellent from start to finish good communication ,really pleased with the car definitely use Blackshaws again.

    Blackshaws' reply: Many thanks for your lovely feedback. It's much appreciated.

    Product:

    Car buying made easy all staff are a credit to the company.

    Date: 19/02/2024 Name: Mr Timothy Ford

  • Service:

    Extremely good staff, very friendly and welcoming,listen to our needs and found car which was suitable for us

    Product:

    Had a trial run out with one of your salesmen who was explaining every to me, felt very comfortable

    Date: 15/02/2024

  • Service:

    Simply the best dealer

    Simply the best dealer after a lot of experience with others I the past we now would immediately go to Blackshaws Alnwick first

    Product:

    Excellent handling throughout the process

    Date: 15/02/2024

  • Service:

    Fantastic service

    Excellent service from Ian very informative. Pleasure to deal with .

    Product:

    Fantastic vehicle ideal work horse

    Date: 10/02/2024 Name: Mr Mark Reynolds

  • Service:

    Good service throughout the process from ordering the car to collecting it.

    Blackshaws' reply: Thank you very much for your 5-star review and your loyalty to the Suzuki Ignis. Enjoy your new car.

    Product:

    I have had three Ignis cars in the past and they suit my purpose.

    Date: 13/02/2024 Name: Mrs Kate Allport

  • Service:

    Good friendly, professional service..

    Product:

    Date: 09/02/2024 Name: Mrs Sally Wells

  • Service:

    I have always had very efficient service from them

    Would recommend

    Date: 01/02/2024

  • Service:

    An ex demo vehicle at a sensible price in very good condition.

    Informed and helpful - not at all pushy or over keen. We were left to reflect on the experience and we changed the payment from a deposit and mothly payments to an outright purchase, quite late on too. There were no problems. Paperwork was easy to follow and overall the experience was very favourable. And we love the car!!

    Product:

    A trouble free purchase from start to finish.

    Date: 31/01/2024 Name: Mrs Margaret Moore

  • Service:

    As a Family Company they know their customers as people, not just as an income stream. So the support given at point of sale and for any follow up needs be they parts or service is second to none, that` is why the have so many repeat customers.

    Blackshaws' reply: Thank you very much for your lovely feedback which we'll share with our whole team and we're delighted to hear you're enjoying your Nissan Qashqai.

    Product:

    Great car, first time with a Nissan, if I had known how well built and what an excellent drive the Qashqai is I would have got one years ago.

    Date: 24/01/2024 Name: Mr Chris Jackson

  • Service:

    Friendly service.

    Product:

    Date: 23/01/2024 Name: Mrs Carole Roberts

  • Service:

    Excellent service and customer care

    Blackshaws' reply: Many thanks for your 5-star review.

    Product:

    Good all round small runabout

    Date: 24/01/2024 Name: Mr Steve Dixon

  • Service:

    First rate.

    Date: 23/01/2024 Name: Mr David Hopwood

  • Service:

    Great service

    It’s alway a pleasure buying from Ross at blackshaws! Cracking service and aftercare

    Product:

    Love the car, easy to buy

    Date: 15/01/2024 Name: Mrs Deborah Ash

  • Service:

    nice shiney car

    Always polite and helpful

    Blackshaws' reply: Thank you for taking the time to leave such a positive review. It's lovely to hear you're so pleased with your new S-Cross. We agree, it's a great looking car!

    Product:

    love the new shape, have driven SX4's for a few years this is the best

    Date: 16/01/2024 Name: Mr Trevor Morris

  • Service:

    Spot on .

    Most professional service I've dealt with in motor sales. Excellent service.

    Product:

    Date: 05/01/2024

  • Service:

    Solved the problem with in minutes, brilliant

    Date: 05/01/2024 Name: Mr Ivan Rowley

  • Service:

    SERVICE FROM EVERYONE WE CAME IN CONTACT WITH MOST ESPECIALLY THE SALESMAN THAT WE DEALT WITH VERY GOOD

    Product:

    WE ARE VERY PLEASED WITH THE VEHICLE

    Date: 05/01/2024 Name: Mr James Sinton

  • Service:

    Excellent customer service

    I have been a loyal Blackshaws customer for 10 years now, the service is second to none and I will continue to buy new vehicles from the Blackshaws team.

    Blackshaws' reply: Our sincere thanks for your 5-star review and for your loyal custom over such a long period of time. We're delighted we were able to find the right car for you and we look forward to your next visit.

    Product:

    the Blackshaws team spent time looking for the car spec I gave them and met all of my needs

    Date: 16/01/2024 Name: Ms Philippa Gibb-kirk

  • Service:

    Everything was excellent and many thanks to Ross Straughan for his excellent help

    Product:

    Thanks to Ross Straughan for all his excellent help and advice Couldn’t have been better Many thanks

    Date: 05/01/2024 Name: Mr Paul Havelin

  • Service:

    Excellent family business

    A super company to buy from. Andrew makes the whole experience easy.

    Product:

    Date: 05/01/2024

  • Service:

    Exemplary garage outstanding

    I've been going to blackshaws for many years and the service is always fantastic they never tried to sell you anything that you do not want and always accommodate you with every requirement that you need the staff are extremely helpful and understanding and never force a sale on you as for the technicians and the receptionists they are first class in every way possible and extremely helpful this is a garage that is totally exceptional in every way that's why I travelled 130 mile round trip to buy the Suzuki swift exemplary showroom staff and vehicles with lots of choice

    Blackshaws' reply: Thank you very much for your lovely review and your loyalty to Blackshaws. It is much appreciated. It is so rewarding to hear such positive feedback. Enjoy your new Swift!

    Product:

    Simple straightforward and a real pleasure to buy a car from Blackshaws

    Date: 16/01/2024 Name: Mr Alexander Jarre

  • Service:

    Made to feel welcome when buying a car.

    Excellent customer service from contact to buying a car. Friendly and helpful staff. Always a follow up regarding your purchase.

    Product:

    Car was nice and clean on purchase

    Date: 23/12/2023 Name: Mr Paul Bestford

  • Service:

    Simply 100% on all fronts from.sales thro to after sales

    Product:

    Great little car, ideal for what I want from a car

    Date: 23/12/2023

  • Service:

    Great service

    I was kept up to date at every stage by Andrew. He was most helpful and knowledgeable

    Blackshaws' reply: Thank you very much for your positive feedback and we're delighted you are enjoying your Nissan Juke.

    Product:

    The seating position is great. Really high up and the all round vision is very clear. Drives really well

    Date: 18/12/2023

  • Service:

    Complete personal service from a family business.

    Excellent family business

    Product:

    Lovely to drive and comfortable

    Date: 05/12/2023 Name: Mr Ali Hutchison

  • Service:

    The facts,that's all

    Customer service excellent car supplied in great order.Will not hesitate to use again

    Date: 03/12/2023

  • Service:

    Excellent service - we’ll buy again. Andrew Bailey is the man, polite, knowledgeable, respectful, pleasant, very professional to deal with

    Blackshaws' reply: Many thanks for your 5-star review. We'll be sure to pass on your positive feedback to Andrew and we're delighted to hear you're enjoying your new Suzuki Swift.

    Product:

    Everything we need for a small car

    Date: 04/12/2023

  • Service:

    First class

    The service was great this is my second car I have bought from Blackshaw would not buy anywhere else

    Date: 23/11/2023 Name: Mr David Murphy

  • Service:

    I thought the service was really good Malcolm explained the car details and good information when selling the car. I would recommend Blackshaws as a good car dealership.

    Product:

    Date: 18/11/2023