Blackshaws Reviews

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    COVID secure, as always, friendly, efficient service.

    Date: 05/01/2021

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    Brilliant service and fabulous car. Would certainly recommend

    Date: 05/01/2021

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    Fantastic service

    Very prompt. Kept me in the loop all way through and were very quick on organising my car etc. I didn't have to worry about anything

    Date: 05/01/2021 Name: Ms Patricia Rice

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    All the stages were organised and efficient - buying the car was quick and easy

    Date: 30/12/2020

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    Excellent customer service

    Ross was excellent from start to finish, knowledgable and understanding of our needs. Allowing us to test drive the model of car we liked to the Morpeth depot to see the actual car we were interested in and finally bought.

    Date: 30/12/2020 Name: Mr Aaron Wood

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    Outstanding service.

    Ross couldn't have been more helpful when we sought to trade our car in for a newer model. Very friendly and open with clear info about the deal. I highly recommend Blackshaws, their service is exceptional.

    Date: 18/12/2020

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    Speedy deal.

    Excellent customer service and queries dealt with promptly. Realistic trade in prices offered on two cars. Three days from agreeing deal to picking new car up.

    Date: 16/12/2020

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    Very efficient on delivery and communication yes would recommend

    Date: 16/12/2020 Name: Mr Albert Woods

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    Good friendly communication with Andrew. Very helpful. Delivery of car. I've always used Blackshaws.

    Date: 10/12/2020 Name: Ms Lisa Little

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    Date: 01/12/2020 Name: Ms Emma Young

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    Their communication and assistance, all done remotely was efficient and just as friendly and courteous as it would have been face to face. Delivery was excellent and checking of the car was carried out by myself and the driver, revealing a few things missing, which the sales team are dealing with. This is not the first car I have purchased and their service has if anything improved over the years. I applaud their coping with the current situation.

    Date: 01/12/2020 Name: Mrs Rhona Goldie

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    Excellent as always

    Excellent as always

    Date: 26/11/2020 Name: Mrs Yvonne Seth

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    Yes everything went as expected

    Date: 25/11/2020 Name: Mr David Wilson

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    Excellent service by all the staff especially Ross.

    Would recommend Blackshaws to anyone looking for a new car

    Date: 25/11/2020

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    A very positive experience

    It was my first experience buying a car from a dealer first class sales pitch very helpful young man

    Date: 25/11/2020 Name: Mrs Maureen Angus

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    Very pleasant staff with a good service in the present climate

    Date: 18/11/2020 Name: Mr Stuart Gray

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    Great car buying experience

    First class service when I recently changed my car. Everything was explained and my car was collected and my new car delivered. Absolutely no problems.

    Date: 18/11/2020 Name: Mr Anthony Yeowart

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    Ross who sold the car was helpful and has since answered all my queries "This isthe third car I have bought from Blackshaws and the second through Ross.I like the fact they are a family run concern and not a huge impersonal dealership

    Date: 13/11/2020

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    Happy thanks the car is nice to drive

    Date: 11/11/2020

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    The gentleman who helped me buy my car was amazing, he told me everything that i needed to know and more

    Date: 11/11/2020

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    Yes I would buy again from blackshaws excellent salesman couldn’t be more helpful when buying my vehicle really pleasant experience from start to finish

    Date: 11/11/2020 Name: Mr Malcolm Black

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    Brilliant

    Exactly what was wanted, answered everything that was asked

    Date: 11/11/2020

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    Excellent!

    I have used Blackshaws now for the purchase of three cars and would not consider going anywhere else. I trust them which is not what you could say about many garages

    Date: 11/11/2020 Name: Mrs Shelagh Williams

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    Love our new car

    Max got us the car we didn’t think we could afford, and was very pleasant while sorting it.

    Date: 11/11/2020 Name: Mrs Gillian Stafford

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    Excellent service from salesman

    Date: 03/11/2020 Name: Mr Gavin Turnbull

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    Great service.

    Great service. Friendly and helpful staff.

    Date: 29/10/2020

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    All staff very knowledgeable, no pressure to purchase. Would recommend Blackshaws to anyone.

    Date: 28/10/2020

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    Excellent service.

    No hard sell, polite, knowledgeable staff

    Date: 28/10/2020

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    Excellent service from Blackshaws Alnwick again especially M J & Mark sorted all my requirements definitely highly recommended

    Date: 27/10/2020 Name: Mr Gordon Hall

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    Simply the Best

    Excellent service. Explained everything very clearly. No hard sales talk. Never felt pressured to buy. Friendly, helpful and very patient.

    Date: 27/10/2020 Name: Mrs Elaine Smith

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    they have always been considerate in what we wanted in a car and have come up trumps, with price condition of the car everything. cannot fault them

    Date: 21/10/2020 Name: Mrs Doreen Tait

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    From start to finish it was good experience. They always listen

    Date: 20/10/2020 Name: Mr Geoffrey Thornton

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    Excellent customer service from walking through one door to driving out another! Friendly, helpful and a lovely thank you gift.

    Date: 18/10/2020 Name: Mrs Janette Scott

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    Straightforward and friendly

    Date: 15/10/2020

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    Very pleasant staff, easy to deal with. Dealt with the virus restrictions well.. Good clean and tidy showroom

    Date: 15/10/2020

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    Lovely service, thank you.

    Date: 15/10/2020

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    Good all round experience.

    Excellent service by all the staff involved from going into the showroom. Order went though without a hitch and my car was delivered on time. Received a present from Blackshaws to say thank you which was very unexpected.

    Date: 09/10/2020 Name: Mrs Maria Roberts

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    Excellent service!

    We received excellent service, always friendly and professional, felt very Covid secure and safe in showroom.

    Date: 08/10/2020 Name: Mr J Peck

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    They made car purchase easy quick and trouble free .no hassle

    Promised call back following a query I had the day after purchase never happened.

    Date: 08/10/2020 Name: Mr Anthony Scott

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    Andrew was very helpful.

    Great customer service. Andrew organised everything very smoothly. Very importantly he arranged for any further services could be carried out by the morpeth branch.

    Date: 30/09/2020 Name: Mrs Ellen Hatton

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    TIP TOP from start to finish!

    Always excellent, use them for years

    Date: 30/09/2020 Name: Mrs Christine Lindley

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    Outstanding Customer care and quality service.

    Fantastic service, from the initial phone call enquiry to driving off in my new car was made so easy.

    Date: 29/09/2020

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    AN excellent choice for car supplier.

    Good , rapid, inclusive service from start to finish. Answered all questions and had no problems with part exchange.

    Date: 22/09/2020 Name: Mr Richard Hall

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    Wonderful experience and no hassle

    From start to finish, found salesman very polite and friendly. Did not push us into anything, was very informative on the card we were interested in. When pointed out a fault in the vehicle we decided to purchase, this had been attended to without any quibble. Business could not have been smoother.

    Date: 18/09/2020 Name: Mr George Thompson

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    Returning customer

    My second new car purchase from Blackshaws Morpeth. The Showroom has that "Blackshaws family ownership" friendly atmosphere, with always a word and a smile from Holly and I already had experience of Blackshaws excellent customer and aftersales service. This new car purchase and part exchange transaction was also smooth, straight-forward and effortless, with nothing being too much trouble for Max, who was friendly and attentive throughout. Highly recommended.

    Date: 16/09/2020 Name: Mr John Lowery

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    EXCELLENT!

    Excellent friendly, efficient service as always. Many thanks to all at Blackshaws. FIVE STAR PLUS

    Date: 16/09/2020

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    The whole process of buying our new car from you was very rewarding because there was no high powered pressure sales I would recommend your company as excellent Thankyou

    Date: 15/09/2020 Name: Mr Henry Abbott

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    every thing and yes i would recamended them

    Date: 12/09/2020 Name: Mr Benjamin Hall

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    The customer matters to Blackshaws

    It was a great experience from start to delivery of my new vehicle. I would highly recommend Blackshaws as you would be welcome by friendly and knowledgeable people.

    Date: 11/09/2020 Name: Mr Anthony Lomas

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    New Car

    Great service.

    Date: 11/09/2020 Name: Mr Barry Belton

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    Very professional & friendly

    Excellent service at Morpeth and Covid secure. Salesman very pleasant, took his time to talk us through the car and finance without feeling pressured. Used car purchased was in good condition & very clean in & out. Would recommend this dealership.

    Date: 11/09/2020

  • Service:

    Great Service from my Local Dealer (o:

    Great Service and product knowledge on the Outlander PHEV from George Ridley in Sales at the Morpeth branch. Made the decision to change to the Outlander from my ASX very easy. Thanks for all your help, George and Holly (o:

    Date: 02/09/2020 Name: Phil

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    Efficient and almost seamless sales service

    A very smooth and efficient sales service, all of my requests were met in a timely manner, very satisfied with the whole experience of selling and buy a car from them

    Date: 01/09/2020 Name: Mr Douglas

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    Very pleasant to deal with

    Blackshaws never push they leave you to make the decision. Staff are always friendly both sales and service.

    Date: 01/09/2020

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    excelent service :) staff are always warm and welcoming.

    Date: 28/08/2020 Name: Mr Douglas Hellewell

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    Excellent customer service.

    Date: 22/08/2020 Name: Mr Martyn Davison

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    A great experience buying a car listened to all my requirements and got the car I wanted Salesperson also gave me the option to take out a car care plan and car service plan both of which were explained fully. Excellent customer service!

    Date: 19/08/2020

  • Service:

    First Class Service @ Blackshaws Alnwick

    From the outset of my initial enquiry to the post sale queries, Blackshaws Alnwick’s salesperson has been first class. Would definitely recommend Blackshaws to family and friends. So much so, I ended up buying a second car ;-)

    Date: 14/08/2020 Name: Mr Nathan Khan

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    Nice polite , helpful , friendly salesman who was not pushy . Pleasant clean sale room well laid out given the circumstances . Car very well presented when collected .

    Date: 13/08/2020 Name: Mr Anthony Brown

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    Friendly service, good information. Car was v clean. Good explanations given about car & options. Good communication and updates given.

    Date: 13/08/2020

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    A pleasure to do business with!

    I have bought several cars from Blackshaws in the past due to the excellent service and this time was no exception. We saw the car on Tuesday afternoon and were driving it home on the Thursday morning! There was no pushy salesmanship; in fact MJ couldn’t have been any more helpful and professional.

    Date: 13/08/2020

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    Excellent service in every way.

    The salesman MJ was helpful, well informed and not 'pushy' in assisting with the service of my new car. The office staff were also helpful and very courteous.

    Date: 12/08/2020

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    Fantastic service thank you

    Third car from here fantastic service as always Ross can’t do enough to help. Thank you

    Date: 12/08/2020 Name: Miss Anna Holland

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    Helpful, friendly, efficient and professional.

    Very helpful, no high pressure selling. Was told everything I needed to know about the car with reassurance just to call with any queries. Would recommend to others thinking of changing their car.

    Date: 10/08/2020

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    great experience buying from blackshaws

    Andrew was helpful informative and quick to find the vehicle I wanted but never pushing a sale allowed me to make my decision

    Date: 07/08/2020 Name: Miss Valerie Scott

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    Service was quick and easy

    Date: 07/08/2020 Name: Mr Ross Morton

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    Good service - more feedback would make it great.

    Good service but would of liked more feedback throughout process on insurance , finance and other things involved in it.

    Date: 01/08/2020

  • Service:

    Friendly, professional, super helpful and i love my new ASX!

    From the first time I dealt with Blackshaws, they've made me feel like a valued friend and not just a sale. I've just bought my second vehicle from them and Max was friendly and extremely helpful. I always get a warm, friendly welcome from Holly whenever I'm there and it makes a world of difference.

    Date: 01/08/2020 Name: Miss Lorna Taylor

  • Service:

    Excellent service

    Excellent service, our x-trail was exactly as described over the phone and I would definitely use blackshaw’s again. Very honest and trustworthy people and we are delighted with our car.

    Date: 30/07/2020 Name: Mr John Macleod

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    Attention to detail

    Date: 30/07/2020 Name: Mr Dennis McCleary

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    The sale was quick and easy, and yes i would buy from Blackshaws again.

    Date: 29/07/2020 Name: Mr Robert Cairnduff

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    Overall very good!

    We found the salesman very pleasant. We took a similar car out for a test drive and found it a lovely car. A couple of very small issues ( we had to go back to the showroom several times afterwards to take paperwork, we had to check as he didn’t take off the cost of the vehicle we part exchanged and 10 days on we haven’t received our chocolates!)

    Date: 29/07/2020 Name: Mr Tim O'Dell

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    An excellent Suzuki and Mitsubishi dealer

    A nice friendly and relaxing car purchase experience coupled to very reasonable purchase price and trade in valuation

    Date: 26/07/2020 Name: Mr Robert Wilkinson

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    Yes

    Just so easy to buy a car there! Friendly, uncomplicated advice and great service.

    Date: 23/07/2020

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    Local business, personal service.

    Very helpful and courteous service.

    Date: 22/07/2020 Name: Mrs Helen Reynolds-Birch

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    The service was great and the salesman George was extremely helpful and friendly

    Date: 22/07/2020 Name: Mr James Gibson

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    Always 5 Star Service from All departments at the Alnwick Branch.

    Date: 19/07/2020 Name: Mr Stephen Yeadon

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    Very polite very friendly very helpful took the time to explain everything that I needed to know. Thank you very much

    Date: 16/07/2020 Name: Mr William Soulsby Edes

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    It was a great experiance dealing with a family firm that cares about their customers I cannot praise George Ridley enough professional from the start to the finish the car was delivered on the day stated and I was phoned to be updated that the car was on time and the extra accessories I had ordered were fitted to a factory standard I was introduced to the relevant staff going forward. the receptionist,service,spareparts,and to the technician who had fitted and explianed the accessories.the car was presented undercover in the showroom . (A nice touch)

    Date: 15/07/2020 Name: Mr John Gibson

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    Excellent service

    Customer service was top notch, both MJ and Andrew looked after us so well. From start to finish the experience was excellent.

    Date: 15/07/2020 Name: Mr Robert Burnett

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    Very happy, satisfied customer!

    This was my first experience of doing business with Blackshaws and it was a very pleasant one.

    Date: 15/07/2020 Name: Mr Alan Coyle

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    i hav,nt had a good experience with this new car

    When i went to pick up the new car i would not start and had to started up by the garage and kept running whilst i did the hand over four days later i had to get the garage out again with a flat battery, i'm not very happy, and the stop start does not work

    Date: 15/07/2020 Name: Mr Dennis Hall

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    Lacked product knowledge

    The ordering of the vehicle was done efficiently & smoothly. However the lack of product knowledge by the handover personnel prevented me giving them 5* , this was my 1st hybrid & automatic vehicle. Very little vehicle instruction was given & it's a complicated reading manual . I assumed this was due to covid-19 restrictions maybe? However it won't put me off using BlackShaw's for future purchases etc. & hopefully it was just a one off occurance, but I'd expect a better level of instruction & more knowledge of the vehicle by the personnel.

    Date: 15/07/2020

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    Great service

    Everything blackshaw did was excellent from start to finish

    Date: 15/07/2020

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    Would buy from Blackshaws again

    Date: 15/07/2020

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    Brilliant business.

    Highly recommended, such an easy purchase, very professional and a really good deal.

    Date: 15/07/2020

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    Great service from MJ and the rest of the Blackshaws team.

    This is the 3rd car I have bought from MJ. Friendly and helpful and a pleasure to deal with. Blackshaws after sales service is always very good. A great company to deal with

    Date: 08/07/2020 Name: Paul

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    everything was excellent from ordering to collecting

    Date: 29/03/2020

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    A great garage, would definitely recommend Blackshaws

    A great buying experience and a superb selection of cars with full range of prices...left us to look over our choice of cars and test drive...gave full year warranty...no hard sell...the car was spotless when we collected it....the garage reassured me to give them a call should we have any problems.

    Date: 25/03/2020

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    customer Service Excellence

    Great service with nothing too much trouble for MJ Campbell.

    Date: 24/03/2020

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    Professional, courteous, informative, wonderful, like no previous car sale!

    Would highly recommend Blackshaws - absolutely no pressure from salesman; prompt, efficient response to a couple of minor issues when took ownership of car. In a very positive way, it was like no other car purchase experience!!

    Date: 24/03/2020

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    Great Personal Service

    As always great personal service and attention to individual needs

    Date: 17/03/2020

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    Happy customer

    Found the right car for us and let us test drive it to suit our parking needs

    Date: 17/03/2020 Name: Mrs Pamela Slater

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    Very helpful

    First class

    Date: 17/03/2020 Name: Mr Anthony Harmieson

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    Very accommodating, nice friendly and helpful people to deal with. Would definitely buy from them again although hopefully that won’t be for some time yet 😁

    Date: 17/03/2020

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    Good friendly service, no complaints.

    Date: 17/03/2020 Name: Mr Jeff Kingston

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    Very good customer service

    Very helpful, not pushy and all promises fulfilled. Overall very happy with my purchase.

    Date: 17/03/2020

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    Friendly, knowledgeable and considerate. Took the time to explain the answers to our questions and at no point did we feel pressure to buy. Would recommend and would use again.

    Date: 26/02/2020

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    Excellent service would recommend

    This is car number 4 from Blackshaws, MJ Campbell made it an easy and quick sale helped immensely no problems.

    Date: 21/02/2020 Name: Mr Kevin Dodds

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    Highly recommended 5*

    From the moment we started to browse cars through to the transfer of registration plate we received excellence in service from George Ridley at Blackshaws Morpeth

    Date: 13/02/2020 Name: Mr Brown

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    From walking into the showroom for the first time to driving out with my new car I never felt pressurised and was treat with the utmost courtesy and respect, even when the original deal fell through Max came up with an alternative which suited my budget.

    Date: 12/02/2020 Name: Mr David Richards

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    Very helpful and friendly staff at all times. Expert advice making it easy to do do business with

    Date: 11/02/2020 Name: Miss Elizabeth Purvis

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    Very Impressed.

    Customer Service was first class starting with the Salesman Andrew Baille

    Date: 11/02/2020 Name: Mr Anthony Dixon

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    Good positive sales force and good contact.

    Date: 11/02/2020

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    An excellent dealership to buy a car from

    For all we visited Blackshaws whilst clearing my late father-in-laws garage, so not exactly dressed for car shopping we were still made very welcome. The young salesman was extremely helpful and not at all pushy and despite my non too clean clothes allowed me to have a test drive. At all times he wanted me to be comfortable and happy with my choice. On our return to pick up the car he was very helpful with changing the registration and tax details on line, the car was freshly blasted and had a decent amount of fuel in it.

    Date: 11/02/2020 Name: Mrs Julia Nolan

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    Everything was done meticulously and fully explained.

    Did everything well; listened to my needs and offered relevant suggestions and alternatives.

    Date: 05/02/2020 Name: Mr Wilson Smeaton

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    We were very satisfied with the preparation of the car when we collected it

    We were very happy with the service we received, the salesman was very helpful,and explained everything, and was not pushing for a sale. Yes we will deal with them in the future, and we will recommend them to our friends.

    Date: 04/02/2020 Name: Mr Alister Carruthers

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    Friendly and always ready to help, no problem s left unsolved.

    Date: 04/02/2020 Name: Mrs Susan Croyle

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    Courteous ans efficient.

    Everything was handled with efficiency and courtesy. It took ten minutes from start to finish. From seeing the car selected to signing on the line.

    Date: 04/02/2020

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    Very Professional

    The whole experience of trading in our old car and buying our new car was easy and hassle free. George made everything very straight forward and ensured we knew exactly where all the controls etc were in our new car before we drove it off the forecourt. He was very polite and professional.

    Date: 31/01/2020 Name: Mrs Marjory Martin

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    Excellent service

    Very friendly and attentive staff, positive experience from start to finish, would definitely recommend Blackshaw’s and use the garage again myself.

    Date: 29/01/2020 Name: Mrs Susan Penney

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    George the sales man is a real gent sells cars without any hassle no bull shxt just does what he is good at by making the customers feel relaxed and at ease and he thinks customer care goes a long way to getting the same customers hopefully coming back time and time again 😈😀🍷

    Date: 26/01/2020 Name: Mrs Linda Murray