Blackshaws Reviews

Would recommend this company

Every thing went smooth and quickly

A good quality car at a competitive price

Excellent service.

Excellent customer service from very friendly and helpful staff. I highly recommend Blackshaws.

The Swift Sport is absolutely amazing. So much in such a small package and really great fun to drive as well, what more could you want?

Excellent service yet again

Friendly and efficient service, Malcom the sales person very helpful as always. Have bought several cars from BLACKSHAWS over many years and would have no hesitation in recommending them to anyone wanting to purchase a car. We have several dealerships within 5 to 10 miles of our home but prefer to travel the 30 miles to Alnwick to deal with BLACKSHAWS.

Trusted

Very friendly and professional as always, this is the fourth car I’ve bought from them ( the second one I’ve bought from Andrew), will keep coming back

Excellent Service

Always well looked after by all staff at Blackshaws

My third Swift and all great

Andrew gave me a demo car till my new car arrived so I still had transport for work

Car was what I thought it would be

Excellent service

Great service. Ross was happy to spend time with us to answer all our questions and was extremely responsive to phone calls. Everything went very smoothly and we know Blackshaws are there should we have any problems.

Lovely car. Easy and fun to drive

Trustworthy, honest garage. Happy to help the customer throughout sale.

Great service by the team at Blackshaws, we had a few minor issues with the car on purchase however the team at Alnwick went above and beyond to help. A great, honest experience. Thank you.

Satisfied customer

Quick painless purchase of a new car.

Nice car, MPG is not quite as good as I had hoped though

Highly recommended

Everyone at Blackshaws Alniwick provided a first class service. Andrew B was very helpful and always made himself available to take my calls. He was friendly knowledgeable and no high pressure sales. The car was clean, serviced, MOT'd and all niggles were sorted prior to collection. Would recommend Blackshaws at Alnwick.

Good clean car with full main dealer service history. Very high spec with everything you could ever want and need.

Attention without pressure. A pleasure to deal with

Attention without pressure, a pleasure to deal with. Blackshaws are small enough to deliver a personal service but large enough to be efficient.

Very impressed so far I am delighted with it.

First class service all round.

Friendly and Zero pressure

Great service all round. Friendly and zero pressure. It was the most pleasurable car purchase I have ever had. Will be back in the future.

Car is so clean and feels new. Vaulted and machine polished with new tyres and service.

A good quality of service, every question is answered with great knowledge , the salesmen take great pride in making sure the customer i has a pleasant and stress free car purchasing experience .

Never had a Citroen before but an comparison to all other cars I have purchased in the past it’s certainly on par . No complaints on its comfort or performance

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Whicker and helpful

Great service. Car was as new

Great service. Car was as. We

Excellent service

It all went very smoothly. The car was lmmaculate and I am very pleased with it. I thought the price was very fair and I got a good price for my previous car.

Have done already! pleasant salesman who made everything very easy.

Very helpfull

Good garage to do business with

Good service, good communication, nice helpful staff. Just a pity they sponsor a local shooting ground that disturb the peace and quiet of the countryside and the local area.

Love the new MG4 EV. Really enjoying the 200+ range

excellent efficient and friendly service

Yes I would

Excellent car - low mileage good price

An extremely professional company

Professional, competent and courteous throughout the process

The car has thus far excelled my expectations. Very economical, comfortable and well equipped for such a small vehicle.

Help buying it was good after service fantastic

Excellent service

Excellent personal service.

Good deal, met out current needs.

There was a wide range of suitable cars to choose from. The salesperson gave good information to help us make our choice. The purchase was efficient and free of hassle.

The car is ideal for us as a cheap to run second vehicle

Excellent service

Excellent service would definitely recommend sales team really helpful

Sales kept me informed and were very helpful whenever I had a question

Friendly helpful service

The sales team were extremely helpful and answered any queries we had. They always got back quickly to return telephone calls but at no time pressured us to make a decision.

Really pleased with the car The on board information system is a bit slow but the level of equipment included with the HS model offers great value for money.

An easy and comfortable transaction. Pleasure to do business there..

The service was helpful and the salesperson was easy to talk to. He listened to my requirements and left me leaving with what I thought was a good transaction. I've always found staff at Blackshaws very friendly and always polite.

I was facing an expensive bill for repairs to my car. After helpful and useful discussion with a really nice salesperson I purchased a newer model and was given what I consider to be a good and fair deal.

Everything that a great family company does for their customet!⭐️

Excellent from start to finally finish!⭐️

This is my SECOND Suzuki Swift. Ideal car for us!

Excellent Service

Great customer service. Helpful and clear. A good company to deal with! Thanks

Does what I want and what it says it does in the manual.

very good friendly service BUTT.!!!!!!!!

Very freindly good service but passenger side window switch did not work got booked in a week later, sat for 40 mins. to be told they could not fix it, would order a new one. I hsd to ring after a another week to be told oh yes it's hear can you come in on Fri another week, sat and waited to be told they had sent the wrong switch. it is now becoming a pain .0

i thought the car was excellent Butt !!!!!!

Excellent service all through the part exchange of my old vehicle to the hand over of my new vehicle.

excellent service

as usual we were well looked after, and the staff were all very courteous and knowlegable

excellent service with no problems

Absolutely great service!

Service from start to finish was great and turnaround was really quick.

Friendly professional service. Always helpful. I have purchased my cars from Blackshaws for several years and will continue to do so.

I love the car but there is a problem with the phone connection - it rings people at random and I am unable to disconnect the call. I have reported this and Blackshaws are going to sort the problem.

Snaith

Excellent Sales staff and service staff

Very good service and sales staff

I liked that they are a family firm and are not like big main dealers trying to force you to buy extras the first price given is what you pay. All questions you ask are answered and the transaction was very easy and all staff are very helpful

Purchase on new Saracen

Excellent help from both Adams you n the servicing department and also Ian in the Sales team. Going above and beyond to help us with our purchase.

Does what is says on the tin

First class from start to finish.

Can't fault the service first class

Excellent service easy transaction

As above

They made the purchasing of my new car simple & painless

It made the transaction simple & easy to do

A perfect transaction.

Excellent service from Ross.

Ross Straughan did a excellent job at Blackshaws, everything went smoothly and we couldn't be happier with the car we purchased. Would definately recommend the friendly place to look for quality new and used cars.

Excellent car just what we needed to get around in. Great on fuel and plenty of space in the boot for all the clutter we carry.

Good service from all of the sales team

At the moment I am very happy with the veichle

Professional and personal service

Professional at all times

Fit for purpose. Easy straight forward purchase

Very professional and friendly

Delayed delivery. Need to change delivery company

All staff very friendly and helpful

Ross very helpful and friendly, not pushy let me look at car myself then answered my questions. My husband and myself always buy cars from him.

Always had a Swift MG3 is good car but not on par with Swift

Professional, efficient, friendly and supportive. The car was in immaculate condition up to the usual Blackshaws standard.

The car fulfilled my requirements.

Simply faultless!!

Faultless from start to finish. From the initial viewing of the car, the part exchange offer, the delivery, swapping over of the service plan and follow up, it all went smoothly

All went well.

Nice car. Goes well, but still trying to find a good driving position.

Very straightforward transaction. Good communication throughout.

Nice vehicle. Feels very solid.

Very easy transaction

A great deal, no fuss, no hard sell, very fair price for my car - great to get an online valuation that was honoured. Would highly revommend

I love my new car - great advice given

First class!

Excellent service.Extremely helpful.

Great service

Straightforward, professional service which got me a suitable car fast.

Would definitely use Blackshaws again very helpful and pleased with my car

Excellent service from a local dealer.

It was a pleasure buying a car from them! Good service, all our questions answered promptly and a fair trade in on my old car.

Very straightforward transaction with good part-ex. Ross was very pleasant and helpful!

Still getting used to all the features but very pleased with purchase.

Great service as always. Very minor issue with our new car which was sorted straight away with no hassle.

Excellent

Excellent experience. Friendly knowledgeable staff and a great range of vehicles.

Everything necessary was dealt with efficiently and made the formalities of purchase easy.

Like the car, very suitable for my needs

Absolutely Brilliant

Absolutely brilliant from start of purchase to pick up of my new Suzuki Vitara. MJ was fantastic with all the information and gave updates through out the whole experience.

Cannot praise your franchise enough. Team Blackshaws Alnwick are the A team.

Satisfied with service

I would recommend to friends and family

A very efficient and courteous service. Everything explained well and a beautiful car

A lovely car to drive with many extras that you would expect on a far more expensive car

Very pleased with the service I got Ian was great

Everything was OK. Nothing was a problem.

It's a great car to drive comfortable. A positive for me is it has a spare wheel .instrument panel is clear.

Very pleased with service

Excellent service from MJ the salesman

Very good car with lots of good features, comfortable, easy to drive, excellent reversing camera. Would have liked something to indicate miles per gallon

Highly recommended.

This is my second purchase with Blackshaws. Very fair and professional.

Quality car, it’s a shame that the centretainment doesn’t include a sat nav.

Friendly and helpful sales. Highly recommend.

Excellent service. Buying my car through Blackshaws was smooth and straightforward and Andrew was very helpful. The car itself had been given a thorough clean and was as advertised and they even delivered the car to me. I definitely recommend them.

Top Quality service

If only all car salesman were as good as Ross top quality professional service from a charming young man

Lovely motor pleasure to drive

I’ve bought 5 cars from them that answers most of the questions

I don’t like the mg as much as the Suzuki

Easy to deal with

Andrew Baillie was really helpful and easy to deal with. I felt we reached a good compromise deal and the paperwork was sorted out online in minutes. The car was spotless and we were able to take it for a decent test drive which we appreciated.

Impressed with the car which, although 2nd hand, was low mileage but good specification.Very comfortable and nice to drive.

Excellent service

Excellent service

Great value, excellent service.

Friendly and efficient staff who make you feel really at ease.

Efficient car that puts me on the foothold of electric cars.

All good

The service was very good, great sales representative. Responsive and genuine. Good experience

All very good, great sales representative

Fantastic experience

Best car buying experience I’ve ever had, Blackshaw’s were fantastic. Andrew was a pleasure to deal with, friendly, really responsive to emails and extremely helpful. Thanks Andrew!

The MG4 is a great car and I’m loving it so far

A pleasure to deal with

Always a pleasure to do business with Blackhawks I know what I want they answer any questions I have and all is very easy and efficiently managed

I love my vitara it’s the perfect vehicle for me

Friendly and helpful sales man.

Very welcoming show room and staff.

A very well presented car .

Family Company - Family values.

We have returned several times to Blackshaws and been delighted by the attention and service afforded to us.

Having purchased similar vehicles before, we knew what to expect. This update is all we hoped it would be..

Excellent service

Great customer service from first entering the morpeth showroom to leaving with our new car

This is the 2nd korando we have purchased reliable and excellent value for money

An easy stress free process

A no stress process selling our car back and clearing the finance was all handled for us with no problems agent kept us informed throughout the process in a proactive way

A state of the art vehicle took a little getting used to but enjoying the process

Would recommend Blackshaws to anyone. Andrew was very knowledgeable answered emails very quickly. The sale went through as expected. This is the 2nd time we have bought a car from Blackshaws.

A very good experience replacing my car

I was served very well indeed and all my requiremnts were both understood and met. It was such an easy experience for me replacing my car as Blackshaws did all the leg work for me so to speak. Many thanks!

The car I bought runs very well indeed and very smoothly. Whilst second hand it drives like a new car!

Good service

Great service friendly professional staff

Great purchase easy procedure

Grest service

Great servicewell looked after by Andrew. Love the vitara

Very efficient

Very efficient bought four cars over the last 13years

Car good just awaiting delivery of the mudflaps

Great prices for top quality cars.

As usual all the staff are very friendly and helpful!

Very nice to drive, seems to stick to the road,first automatic I’ve had so easy to drive!

Recommended

Have always had good service and will recommend them for any future purchases

Easy to deal with. Transaction was smooth and faultless

Excellent Sales Service. Dealt Initially by Mr George Ridley & then by Mr Ian Simpson. Every question and concern was covered and reassurance given. We were made at ease over our concerns of purchasing a car unseen and not local to us!

A very smart looking Car with a large boot!

This is my third car purchase from Blackshaws. Great service as usual friendly and informative, without being pushy, kept me updated through the whole process.

My 3rd Suzuki, they have proved to be reliable and efficient. It’s lovely and comfortable to drive, heated seated a welcome bonus!

very knowledgeable and well mannered staff

nice looking car as well as being a self charging hybrid

I recomend them!

Very friendly and helpful staff. I always get excellent service. Sales team always manage to meet our needs.

Just what we needed! Great job.

Professional and first class service - five stars

The service I received was professional and first class in every way. From my first phone enquiring about the car, collecting it and dealing with their parts department absolutely excellent. I was coming from quite a long way from the garage but it was all definitely worth the journey. Very pleasant and relax feel at the garage as well.

Well presented car that fulfills my load carrying requirements

I bought a car from blackshaws.and would definitely recommend....There was no presure selling from Ross the sales man..He made everything go smoothly from selling the car to buying my old one.

No nonsense and honest approach giving excellent value for money.

MG Purchase. We liked their prompt and honest no nonsense approach which resulted in us purchasing our MG following a couple of hours on the phone and e-mail We got the train from Yorkshire to collect our car was collected from the station and everything was in place to drive the car away. We were so impressed that we have set up a 3 year service plan with them. Would recommend without any reservations.

Friendly honest and value for money garage

Blackshaws are the best garage I have ever used. All staff are friendly professional and go above and beyond.

Great buy I love my new car

Good service

Dealt with Blackshaws for 3 of 4 mitsubishi cars and always have good service from both sales and service departments.

Very helpful and friendly service. Made changing to a newer car an easy and simple process

Very happy with the swift, economic, fun to drive and still have plenty of room for my daily travels

Found a car which suited my requirements

Company behaved in a very professional manner. Found a car which suited my requirements. Would definitely use them in the future.

I have had the car for 2 weeks and has met all my expectations

Found Blackshaw easy to deal with sales staff very friendly but not pushy. Everything went smoothly in my purchase of Mg4.

Pleased with the MG4 infortainment display can be a bit fiddly but maybe MG could update this in future

Everything promised was fulfilled

Polite and friendly. Nothing was too much trouble for them, sale progressed smoothly and on time. Offered home delivery which was fulfilled.

Smooth process with polite friendly staff.

Smooth process of part-exchanging my vehicle. Polite and friendly staff.

Early days yet but appears to be comfortable and drives well. Plenty of good features on the vehicle and in the limited distance driven, MPG is reasonable.

Professional stress free experience

Quick and helpful with the purchase of the car, great help and all delivered on time

Fantastic car and great service

We bought a car from Blackshaws. The staff were super friendly, put absolutely no pressure on us, were on hand when we had questions and worked to our timeline for part exchange. The car itself has been fantastic, we will definitely use Blackshaws again.

A great car that was like new. A super easy purchasing process with no hassle at all.

Purchase of MG HS PHEV

Excellent service. There was no high pressure sales pitch & the whole purchasing experience was easy, speedy & very professional. Many thanks to Ross for all his help.

Nice car to drive. Very quiet and extremely comfortable. My only criticism is that it does not seem to be as economical as I had expected. Having said that the vehicle is still very new & the economy may well improve.

Excellent service

Another very smooth purchase from Blackshaw's. I initially saw the car on the website, viewed on a very wet afternoon and collected it 2 days later. I have bought from Blackshaw's on 2 previous occasions and have always been pleased with their low pressure selling and excellent customer service.

Excellent service

Excellent service - no pressure; listened to our requirements; merits and demerits of each car under consideration discussed; options given; sensible suggestions made; left to allow us to discuss the options with free rein to examine the interiors of the cars. Once a decision was made the finance arrangements were quickly made and we were able to pick up the car the following day.

Exactly what I thought and was told I was buying

Excellent Service all round, Pick up arrived when they said it would!

👍👍👍👍👍👍👍👍👍👍👍👍👍

Made car buying very easy

Excellent service from beginning to end. Maybe sounds like a cliche but Blackshaws really do help you buy rather than sell to you. Throughout a process where MG were having supply problems and communication from China was very poor, Blackshaws remained helpful, supportive and available.

Andrew effectively held our hands and guided through the entire process, supporting us through a very difficult time in the car trade with current supply problems The ZS EV is proving to be an excellent car. Super quiet and with an excellent range, it is fully loaded with driver aids and feels far better quality than most other EVs I tried

Well worth a visit if you thinking about changing your car

Blackshaws garage is very relaxed and also so they don't try and sell you something that you do not want all the staff the showrooms and the vehicles are in first class condition test drive is always offered the staff at totally exemplary polite understanding and try and meet your requirements I would recommend this garage to anybody simply because after sales service is brilliant and also the technicians are first class as well as came to staff and everyone else but it's connected with blackshaws

Brilliant technicians and that goes for everybody that works for Blackshaws in Alnwick Northumberland

Excellent service

First class service would highly recommend them to friends and family The whole process was so smooth from choosing car to handover

The car is a lovely drive very quiet and spacious The mg mood lighting was an unexpected surprise

excellent service start to finish.

very good

well procented

good customer service very friendly and personalised

Letting cars out of the forecourt without its required point checks, Pretending to fix cars and selling cars that would not pass an MOT are just 3 examples of my experience.

Hassle free

Pleasant showroom, no pressure from the staff and selected vehicle available almost immediately. Clear and easy purchase procedure led expertly by Ross.

Saw half a dozen similar vehicles that day but the MG ZS jumped out at us

Personal friendly but professional company. Always good service.

Excellent , friendly , professional service without any pressure.

Would recommend Blackshaws for friendly, straightforward service

Very pleased with the service of Ian Simpson in way the part exchange of my car for a replacement was handled

Always excellent customer service friendly welcoming staff clean showroom wouldn’t go anywhere else

Always wanted a vitara and it has not disappointed love it

Excellent and efficient

Ross kept me in mind for cars, contacted me with updates, he was kind and professional, easy to contact with any questions. A very easy transaction. I would t use any other garage apart from Blackshaws of Alnwick

Efficient and very helpful. George made sure every step of the purchase was explained . The car was well prepared on collection and everything went smooth.

Problem free expererience

Good service and thoughtful salesman

Quite nippy and easy to park. Good boot space. Nice interior.

Excellent service as always

Excellent customer service, that's why I keep going back . I've had 5 new cars off them.over the years .

For what you get the vatara is very good value , the mpg is also quite good currently returns about 51mpg mixed driving..

Excellent service from the Blackshaws team.

The staff at Blackshaws are very help, efficient and friendly. Although the car was delayed in Japan it was beyond the control of Blackshaws staff who kept me informed.

A comfortable and nice looking car. Really easy to drive and felt safe.

Always provide an excellent service, and the staff are thoroughly professional. All have excellent interpersonal skills.

All went smoothly and on time.

Excellent as always

Excellent services from enquiries to collection of car cannot fault

Can't fault any aspects of car purchase

exceptional service every thing was handled quickly and efficiently I agreed on Monday and you delivered ready to drive away on Friday the same week

Great service from very friendly staff smooth handover of new car

Nice car great value for the price

Excellent service

Excellent service

Meets my needs and is comfortable

Polite with great service

Superb service with Ross all question s answered and polite felt like he just wanted me Too get the right car for my requirements. I will be using again when I'm ready to change In the future.

Again everything made simple nothing better than be put your mind at rest.