Blackshaws Reviews

  • Service:

    Yes I would shop with them again, All our questions were answered we love the car.

    Date: 23/03/2019 Name: Mrs D Boyle

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    Would highly recommend the salesman Ross Straughan he was very polite and very efficient explained everything very clearly.

    Date: 20/03/2019 Name: Mrs Elizabeth Ray

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    Excellent sales and after sales service. We are very happy with our new car

    Date: 20/03/2019 Name: Mr Ian Moyes

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    An enjoyable purchase and a great car.

    I'd never considered Mitsubishi, but the Outlander Phev fitted my needs, so I visited. On entering the showroom we were greeted quickly and pleasantly by Steve. He was never pushy, just courteous and very patient with my children. His knowledge of the car was thorough. The preparation for my test drive was efficient. When I collected my car it was immaculately presented and allowing me to drive it out through the showroom doors was a nice touch. An enjoyable experience all round. Thank you Steve.

    Date: 20/03/2019

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    Great service

    Great customer service, patient and understandable when dealing with you.

    Date: 19/03/2019

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    Went beyound their call of duty when bying my new Qashqai to ensure I had excellent service, particularly MJ Cambell.

    Date: 13/03/2019 Name: Mr Kenneth Muter

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    Over the moon with my new car!

    Fantastic customer service from start to finish. Very friendly staff. Will definitely recommend.

    Date: 13/03/2019 Name: Mrs Tracey Weatheritt

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    Great customer care

    No fuss approach, very helpful, clear explanation of all the options, took care of the trade in paperwork.

    Date: 12/03/2019 Name: Mrs Linda Hubbucks

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    Suzi's back! Quality car, top quality service

    Back in 1982 I bought my first Suzuki, that time a GP100 two stroke motorbike. I had great service from that dealer. Now 37 years later I buy my first Suzuki since then a Vitara from Blackshaws. I was really impressed with the service from Blackshaws. They couldn't do enough to help. They answered all my questions and concerns. Fully explained all my options and the costs. What i really liked is the way they approached selling me options, not pushy but clearly explaining the benefits and left me to decide. I actually took up 2 options,as they made sense. Once I decided to go ahead the whole process was done quickly to my timescale and I was kept informed all the way through. Really happy with my car and the service i received. Looking forward to a long and happy relationship with Blackshaws over the coming years. Special mention to Andrew Baillie for his quality customer service and for doing that little bit extra that makes a big difference. 10 out 10

    Date: 12/03/2019 Name: Mr John Sunderland-Wright

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    had to return vehicle for minor adjustment

    Date: 12/03/2019 Name: Mr John Moodie

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    Excellent service from the first time we went into the showroom to view the Mitsubishi Eclipse. All staff were very courteous and helped us with our enquiries. Nothing was too much bother for Blackshaws and Steve was so helpful. We would definitely recommend Blackshaws

    Date: 12/03/2019 Name: Mrs Shirley Young

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    Good and Courteous Service

    Very courteous, with no hard sell. Car was ready for viewing and test drive within an hour of our telephone enquiry. We would certainly use blackshaws if and when we need another car. We would recommend them.

    Date: 10/03/2019 Name: Mrs Gillian Stott

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    This was the sixth car purchased at Blackshaws. Part X allowance was more or less as expected, reasonable price for the ex demonstrator and very happy with our treatment.

    Date: 08/03/2019 Name: Mr Bryan Stewart

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    Everything went smoothly when purchased new car. Staff were brilliant especially Ronnie who dealt with me from start to finish

    Date: 06/03/2019 Name: Mr Les Jeavans

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    Would recommend.

    Excellent service, staff are very friendly and helpful.

    Date: 06/03/2019 Name: Mr Bob Hand

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    Fantastic local service

    great service Richard was very good and it was a relaxed experience

    Date: 06/03/2019 Name: Mrs Rebecca Mather

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    Very pleasant to deal with and no pressure to buy

    Date: 26/02/2019 Name: Mr James Nairn

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    Honest, helpful and genuine

    Honest, straightforward purchase - very happy to recommend.

    Date: 26/02/2019 Name: Mr Steve Leigh

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    Friendly helpful and car was very clean

    Date: 26/02/2019

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    Knowledgeable, helpful staff who patiently guided me thro’ the purchase

    From the beginning of my initial enquires, the sales staff were most helpful and knowledgeable when explaining any queries I may have had regarding the motors I was interested in. The young salesman who looked after me from the beginning to the to the end of my purchase -he admitted that I was his first “solo” customer- was very professional and I am confident he will bea credit to Blackshaws.

    Date: 23/02/2019

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    Great service would recommend this garage anytime.yes you will go again.

    Date: 21/02/2019

  • Service:

    The car I bought not having seen or driven it is a quality car very happy w

    Considering I bought the car over the phone I thought the service wes excellent they kept me updated with phone calls and emails very happy would buy again off blackshaws.

    Date: 16/02/2019 Name: Mr Paul Robson

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    100% satisfaction guaranteed at Blackshaws, Alnwick.

    Blackshaws service has always been first rate. They have style!!!

    Date: 16/02/2019 Name: Mr Alfred Cunliffe

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    Fantastic

    Fantastic Service, really helpful in purchasing my new car. Will be recommending to friends and family.

    Date: 15/02/2019 Name: Ms Sophie Wilson

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    ross sales man aaaaa1111111

    I was 2 hours 30mins away from black shaws garage I showed instrest in the car too ross the sales man he was very helpful sent video of car told me all the features in the car warranty services breakdown cover email me every time had question talk on phone told ross about car I was tradeing in give me price for my car by what I told him but of course he would have too see car this was the best sales man I have dealt with I have dealt with lots over the years never once did I feel pushed or pressured my wife met ross on day of pick up off car she commented how relax she was how good quick the sale was this guy will do your company well fair play ross iam recommending blackshaws too all my friends

    Date: 31/01/2019 Name: Mr Mark Tatton

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    Great helpful service from everyone we met at blackshaws

    Everyone at blackshaws were polite, helpful and informative. We are very impressed by the staff and would recommend blackshaws for their next new / used car . We love our phew outlander it is brilliant , it is a stand out car .

    Date: 28/01/2019 Name: Mr Eddie Watson

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    Excellent service, great staff , pleasant surroundings. Recommend them every time , bought from them before so easy choice to go back again ..

    Date: 28/01/2019 Name: Mr George Gregory

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    Totally satisfied with the service provided

    Personal service over a long period All departments really try their best to provide customer satisfaction

    Date: 16/01/2019 Name: Mr Brian Parry

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    Would not hesitate to use Blackshaws again

    Helpful,friendly, well informed staff, especially the salesman Andrew and customer service staff member Jayne- nothing was too much bother. Clear explanations and guidance- process couldn't have been more straight forward.

    Date: 12/01/2019

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    Personal and caring service

    My late husband and I have relied on Blackshaws for our cars for many years. This is the second car I have purchased on my own, and as always, I could trust completely (in this instance Richard) the staff to advise me, and to make sure I came away with the right car.

    Date: 10/01/2019 Name: Mrs Patricia Russel

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    New car at Blackshaws

    A Great company that keeps its customers well informed as tpwhat is happening.

    Date: 10/01/2019 Name: Mr Barry Belton

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    Listened to my requirements and sourced a car accordingly without giving a hard sell.

    Product:

    Car performing better than expectations

    Date: 12/12/2018 Name: Mr John Mitchell

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    Great car buying experience

    Great service from a professional salesman -explained everything to me and offered the Suzuki NHS discount which was not mentioned at different dealer. We also wanted to retain our number plate this was organised for us we just had to turn up and drive the car away ! Easiest car purchase we have ever made

    Product:

    Due to previous comments ! No stress good trade in price and all work to retain number plate done for us

    Date: 12/12/2018 Name: Mrs Maggy Paiton

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    Ross did what he said he would do. Found me a suitable car and carried out the necessary work with minimum fuss. Very pleased.

    Date: 12/12/2018

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    Brilliant service from salesman!

    Brilliant service from salesman Ross from beginning to end.

    Date: 05/11/2018 Name: Mrs Rebecca McLean

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    Excellent Company that i would recommend to anyone

    I could not fault the help, the guidance or the friendly attitude of the all the staff I dealt with.

    Date: 03/11/2018 Name: Mr David Mowbray

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    No pressure, just very helpful and informative. Made the purchase a pleasure.

    Date: 02/11/2018 Name: Mr Colin Robinson

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    Wonderful

    I would recommend Blackshaws the service that I had was customer focussed and I am very satisfied, thyley are upholding thier already impeccable reputation

    Date: 02/11/2018 Name: Miss Gillian Fox

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    Very pleasant. Ready for me when I arrived. Answered all queries.

    Date: 10/10/2018 Name: Mr Carr

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    a pleasure to do business with

    very pleasant, honest , polite , the most experienced staff on salesmanship I have came across , highly recommend this dealership

    Date: 10/09/2018 Name: Mr Moir

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    All of the transaction went smoothly

    Date: 07/09/2018 Name: Mr Jamieson

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    Ron Black is the man

    Fantastic and easy. Ronnie is the best

    Date: 06/09/2018 Name: Mrs Corbett

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    1sr class Service

    As always is great to come down too Alnwick and get treated well ,richard has always went out his way to help,answer any questions and with any problems

    Date: 06/09/2018 Name: Mrs Crawford

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    Always a friendly face to greet, lots of knowledge and information provided. Definitely recommend to friends and family

    Date: 06/09/2018

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    A good straightforward experience from start to finish.

    With purchasing from some distance, we had to request part exchange information over the phone, and Suzanne gave us realistic values and stood by them when we visited to view the Shogun. When we returned to collect the Shogun everything was clean and ready for us to get on our way back home promptly. Many thanks to Suzanne and Blackshaws.

    Date: 06/09/2018

  • Service:

    very good experience

    They were very experienced , very polite not pushy,from Malcom cambell and the person who showed us around the car before we drove away they could not have been more helpful, this is the fifth car we have bought from Blackshaws and will do again.

    Date: 05/09/2018 Name: Mr Kerr

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    Excellent

    Date: 04/09/2018 Name: Mr Teasdale

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    Excellent Customer Service

    Excellent product knowledge and no hard sell. Talked through the practical implications of a PHEV, the "real world" performance and the suitability to my lifestyle; which proves that Blackshaws are not simply interested in shifting cars, they want customers who are delighted with their Mitsubishi purchase.

    Date: 27/07/2018 Name: Mr McDonald

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    Another excellent experience at Blackshaw`s, Alnwick.

    They presented the facts we asked for relating to the Suzuki of our choice and applied no pressure as we thought about the purchase. Their service was first class as usual. We are delighted with the car and it`s reassuring that they are in the background with after-sales service should it be required.

    Date: 25/07/2018 Name: Mr Pattinson

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    Excellent honest service

    Very straightforward and painless transaction. Excellent service for a first time car buyer. I would deal with them again as there was no hidden agenda or surprises. Honest and transparent throughout.

    Date: 25/07/2018

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    Great

    Date: 25/07/2018

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    Helpful

    Very helpful

    Date: 25/07/2018 Name: Mr Dodd

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    service could not be better at blackshaws.

    The service provided by Ross the sales man was first class he was courteous respectful and was able to answer all my technical queries re my new all electric car and delivered on time.

    Date: 28/06/2018 Name: Mr Johnson

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    Excellent

    Once again great service from Ross. Hope to deal with him again in the future.

    Date: 26/06/2018 Name: Mr Carmichael

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    Excellent service from the team at Blackshaws Morpeth

    Date: 26/06/2018 Name: Mr Craggs

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    We have dealt with Blackshaws for about 12 years and have always found them to be very efficient and helpful - perfect

    Date: 12/06/2018 Name: Mrs Fish

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    A 'perfect' family vehicle for anyone.

    Steve Hall and all of his staff provided a first class and personal service from the moment I went in to their showroom. After a very informative discussion and an arranged 'test drive' I was convinced that a Mitsubishi would be my new vehicle. My new car is all that I expected it to be and would recommend anyone to at least 'have a look' ; as I did and compare all the 'extras' which come as 'standard' with a Mitsubishi vehicle.

    Date: 11/06/2018 Name: Mr Rawding

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    Extremely satisfied with whole experience

    Attentive and Polite Salesman. Would definitely recommend to others

    Date: 11/06/2018 Name: Mr Purdy

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    Every aspect of our purchase, trade in and paperwork was attended to in immaculate detail It was all taken care of efficiently.

    Date: 31/05/2018 Name: Mr Street

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    You always get the best of service. 5*+

    I have always had great service from all the staff, always polite and with a smile. I have been dealing with Blackshaws for over 25yrs and go no where else for my cars. I would and have highly recommend Blackshaws garage to friends and family.

    Date: 31/05/2018 Name: Mr Bailey

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    Excellent service to buy a new car.

    Managed to get me a great discount against a new car.

    Date: 21/05/2018 Name: Mr Harrison

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    Excellent service

    Very friendly and helpful , excellent service , wouldn't get my car from anywhere else

    Date: 20/05/2018

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    Very helpful and methodical.

    When I arrived at the show room I was met by Suzanne. I told her we (my partner and myself) were only looking. She said " That's ok" and left us to our own devices. I appreciated that as I do not like to be hassled. We asked if we could look inside one vehicle and she did so, she was very helpful.

    Date: 18/05/2018 Name: Mr Gray

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    Good personal service for a good car

    Date: 18/05/2018 Name: Ms Hartley

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    Very smooth & efficient service

    Date: 18/05/2018 Name: Mr Hogg

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    MJ as always was very helpful. This is the 2nd car I have purchased from Blackshaws through MJ. He gave me a good deal as his service is always professional and very friendly. The backup service from Blackshaws in the past has been very good. I would have no hesitation in using Blackshaws again.

    Date: 12/05/2018

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    A brilliant dealership with quality service and knowledgeable staff.

    Date: 12/05/2018

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    Excellent Service

    Excellent service from the team at blackshaws from sales to service. This is the 8 car I have bought from blackshaws and won’t be the last.

    Date: 11/05/2018 Name: Mr Renner

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    Very good

    Date: 01/05/2018 Name: Mr Walker

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    The process was handled excellently by Ronnie and the other staff.

    Date: 01/05/2018 Name: Mr Bland

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    excellent service and friendly helpful staff

    Date: 30/04/2018

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    Simply the best

    Very friendly and efficient. Make a real difference by focussing on long term customer service and relations.

    Date: 27/04/2018 Name: Mr Wall

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    Communication excellent.Service prompt and explanation of issues very good.

    Date: 23/04/2018 Name: Mr Fletcher

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    Highly recommend

    Really good service from Suzanne, no hard sales pitch. Car was immaculate when I collected it. All in all a much better experience than I had with my last car from Jaguar. Would highly recommend.

    Date: 19/04/2018

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    Sales assistant and all staff very efficient, friendly and helpful. Problem with car which was taken in and dealt with efficiently

    Date: 16/04/2018 Name: Mrs Royal

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    Excellent service

    Have bought in the past and would do so again

    Date: 16/04/2018 Name: Mr Ritchie

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    Very friendly

    Great service no pressure in buying new car, very friendly.

    Date: 16/04/2018 Name: Mr Hutchinson

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    Have bought my second car from Blackshaws.

    The service I received was very good. As an existing customer, I knew that everything would be done to my satisfaction and they did not disappoint. Always courteous and helpful.

    Date: 11/04/2018 Name: Mrs Black

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    PROMTLY DEALT WITH AND LOOKED AFTER WHILST THE JOB WAS DONE

    Date: 11/04/2018 Name: Mr Hogg

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    We could have bought a car nearer home but are sure of the service we rece

    Usual good attentive service, requirements were asked for and meet. Car was ready as advised was clean and gleaming. Truly service with a smile.

    Date: 04/04/2018 Name: Mrs Straughan

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    Very good customer service, and had a follow up phone call to see if everything was ok.

    Date: 03/04/2018 Name: Mr Hodgson

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    First Class Service

    The sales service I received from Simon then Suzanne was first class. Nice to deal with a Family business who actually appreciate the customer. Would definitely highly recommend and will use again without doubt

    Date: 31/03/2018 Name: Mr Pringle

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    Brlliant Service

    Everything was done well ,professionally and on time

    Date: 30/03/2018 Name: Mr Bennett

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    Professional, experienced, friendly...

    Professional, experienced, friendly service. Nothing was too much trouble. We cannot speak highly enough of Blackshaws staff, especially Malcolm.

    Date: 30/03/2018 Name: Mr Moyes

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    Eleven out of ten, Smiley badge and a gold star!

    Our reception handling by Ron Black was friendly, courteous, helpful and positive. He deserves 11 marks out of ten, Smiley badge and a gold star. My wife and I will most certainly recommend Blackshaw's for future motor trading because of the product, negotiating skills and courteousness of Ron Black. The hand over of the vehicle and guidance by Andy was friendly, helpful and without fault. Both Ron and Andy are excellent ambassadors for Blackshaw's and I commend both of them to you.

    Date: 30/03/2018 Name: Mr O'Connell

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    Good helpful service.

    They communicated well, were very helpful and delivered what they said on time. Important for me as a Motability customer.

    Date: 30/03/2018 Name: Ms Tiller

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    Fantastic service for new car purchase...

    Blackshaws were absolutely fantastic once again with a no pressure, no hassle sale from Ross. I got a great deal and the car is 100% perfect. It made buying my car no more stressful than buying chips! Couldn't be happier. Many thanks!

    Date: 30/03/2018 Name: Mr Dawson

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    First class salesmanship from Ross Straughan- we got exactly what we wanted and very quick delivery . Thankyou

    Date: 30/03/2018 Name: Mr Wilkin