Blackshaws Reviews

  • Service:

    Made car buying very easy

    Excellent service from beginning to end. Maybe sounds like a cliche but Blackshaws really do help you buy rather than sell to you. Throughout a process where MG were having supply problems and communication from China was very poor, Blackshaws remained helpful, supportive and available.

    Blackshaws' reply: Thank you very much for your 5 star review. New car deliveries have been a challenge over recent months so we appreciate your patience and it's lovely to hear that you are so pleased with your new electric MG ZS. We'll pass on your positive feedback to Andrew.

    Product:

    Andrew effectively held our hands and guided through the entire process, supporting us through a very difficult time in the car trade with current supply problems The ZS EV is proving to be an excellent car. Super quiet and with an excellent range, it is fully loaded with driver aids and feels far better quality than most other EVs I tried

    Date: 12/09/2022 Name: Mrs Pauline Crowe

  • Service:

    Well worth a visit if you thinking about changing your car

    Blackshaws garage is very relaxed and also so they don't try and sell you something that you do not want all the staff the showrooms and the vehicles are in first class condition test drive is always offered the staff at totally exemplary polite understanding and try and meet your requirements I would recommend this garage to anybody simply because after sales service is brilliant and also the technicians are first class as well as came to staff and everyone else but it's connected with blackshaws

    Blackshaws' reply: Thank you so much for taking the time to leave such a detailed and positive review. It is very rewarding to receive such lovely feedback and we'll make sure we share your comments with the whole team. Enjoy your new vehicle.

    Product:

    Brilliant technicians and that goes for everybody that works for Blackshaws in Alnwick Northumberland

    Date: 07/09/2022 Name: Mr Alexander Jarre

  • Service:

    Excellent service

    First class service would highly recommend them to friends and family The whole process was so smooth from choosing car to handover

    Product:

    The car is a lovely drive very quiet and spacious The mg mood lighting was an unexpected surprise

    Date: 05/09/2022 Name: Mrs Lynne Robson

  • Service:

    excellent service start to finish.

    Date: 05/09/2022 Name: Mr John Oliver

  • Service:

    very good

    well procented

    Product:

    good customer service very friendly and personalised

    Date: 23/08/2022

  • Service:

    Letting cars out of the forecourt without its required point checks, Pretending to fix cars and selling cars that would not pass an MOT are just 3 examples of my experience.

    Blackshaws' reply: Thank you very much for your feedback and we're very sorry about the issues relating to the purchase of your new vehicle. This was due to an error on our part and our understanding is that everything has now been resolved. Our sincere apologies for the inconvenience that has been caused. If you have any further questions please don't hesitate to get in touch.

    Product:

    Date: 22/08/2022

  • Service:

    Hassle free

    Pleasant showroom, no pressure from the staff and selected vehicle available almost immediately. Clear and easy purchase procedure led expertly by Ross.

    Product:

    Saw half a dozen similar vehicles that day but the MG ZS jumped out at us

    Date: 16/08/2022

  • Service:

    Personal friendly but professional company. Always good service.

    Blackshaws' reply: Many thanks for your 5 star review. We very much appreciate your positive feedback.

    Product:

    Date: 12/08/2022

  • Service:

    Excellent , friendly , professional service without any pressure.

    Date: 01/08/2022 Name: Mr Anthony Brown

  • Service:

    Would recommend Blackshaws for friendly, straightforward service

    Very pleased with the service of Ian Simpson in way the part exchange of my car for a replacement was handled

    Blackshaws' reply: Thank you for taking the time to post your 5 star review. We really appreciate your feedback and are delighted that Ian looked after you so well.

    Product:

    Date: 08/07/2022 Name: Mr Geoff Hall

  • Service:

    Always excellent customer service friendly welcoming staff clean showroom wouldn’t go anywhere else

    Product:

    Always wanted a vitara and it has not disappointed love it

    Date: 28/06/2022 Name: Mrs Burn

  • Service:

    Excellent and efficient

    Ross kept me in mind for cars, contacted me with updates, he was kind and professional, easy to contact with any questions. A very easy transaction. I would t use any other garage apart from Blackshaws of Alnwick

    Product:

    Date: 23/06/2022

  • Service:

    Efficient and very helpful. George made sure every step of the purchase was explained . The car was well prepared on collection and everything went smooth.

    Blackshaws' reply: Thank you very much for your 5 star review. It's great to hear that George looked after you so well. Enjoy your Suzuki Swift!

    Product:

    Date: 19/06/2022 Name: Pablo Rojas

  • Service:

    Problem free expererience

    Good service and thoughtful salesman

    Product:

    Quite nippy and easy to park. Good boot space. Nice interior.

    Date: 18/06/2022

  • Service:

    Excellent service as always

    Excellent customer service, that's why I keep going back . I've had 5 new cars off them.over the years .

    Product:

    For what you get the vatara is very good value , the mpg is also quite good currently returns about 51mpg mixed driving..

    Date: 18/06/2022 Name: Mr Brian Gray

  • Service:

    Excellent service from the Blackshaws team.

    The staff at Blackshaws are very help, efficient and friendly. Although the car was delayed in Japan it was beyond the control of Blackshaws staff who kept me informed.

    Blackshaws' reply: Many thanks for your positive review. New car deliveries are a bit of a challenge at the moment so our apologies for the wait but we're delighted to hear you're pleased with your new Suzuki S-Cross.

    Product:

    A comfortable and nice looking car. Really easy to drive and felt safe.

    Date: 18/06/2022 Name: Mr Tom Cadwallender

  • Service:

    Always provide an excellent service, and the staff are thoroughly professional. All have excellent interpersonal skills.

    Product:

    All went smoothly and on time.

    Date: 17/06/2022 Name: Mr Geoffrey Bradford

  • Service:

    Excellent as always

    Date: 17/06/2022 Name: Mr Alan Thompson

  • Service:

    Excellent services from enquiries to collection of car cannot fault

    Blackshaws' reply: Thank you very much for your positive feedback. It is much appreciated.

    Product:

    Can't fault any aspects of car purchase

    Date: 08/06/2022 Name: Mrs Mary Moore

  • Service:

    exceptional service every thing was handled quickly and efficiently I agreed on Monday and you delivered ready to drive away on Friday the same week

    Product:

    Date: 07/06/2022 Name: Mr Richard Campbell

  • Service:

    Great service from very friendly staff smooth handover of new car

    Blackshaws' reply: Many thanks for your 5 star review. Enjoy your new MG3!

    Product:

    Nice car great value for the price

    Date: 07/06/2022 Name: Mr Keith Mcpake

  • Service:

    Excellent service

    Excellent service

    Product:

    Meets my needs and is comfortable

    Date: 07/06/2022

  • Service:

    Polite with great service

    Superb service with Ross all question s answered and polite felt like he just wanted me Too get the right car for my requirements. I will be using again when I'm ready to change In the future.

    Product:

    Again everything made simple nothing better than be put your mind at rest.

    Date: 07/06/2022 Name: Mr Sean Ramplin

  • Service:

    The vehicle was supplied through Motability - Ross made all of the arrangements, even to extending the cover on my previous vehicle when our new one was delayed. He introduced us to our new car on handover - pretty straightforward as the controls etc. are very similar. We are delighted and frankly impressed by the Ignis and it was in pristine condition inside & out.

    Blackshaws' reply: Thank you very much for taking the time to leave such a lovely review. The Suzuki Ignis is a great car and we're sure you will continue to enjoy it. We'll also let Ross know about your positive feedback.

    Product:

    Apprehensive moving from a Vitara, but the Ignis is good to drive and very cleverly designed to maximise passenger and luggage space. Impressed!

    Date: 29/05/2022 Name: Mr Peter Adamson

  • Service:

    Friendly and honest.

    Friendly honest service in a difficult time when the delivery of new cars was clearly problematic. Fair price for trade in and original pricing honours on new vehicle despite significance price rise during waiting period.

    Date: 27/05/2022

  • Service:

    Friendly and professional

    Date: 24/05/2022 Name: Mr William McDonald

  • Service:

    Fantastic ⭐⭐⭐⭐⭐

    Great friendly staff. Went above and beyond to meet my needs. Delighted with my new Mitsubishi L200. Was delivered straight to my door. Was cleaned and polished inside and out. Also, got a nice card and a box of chocolates as a thank you gift. Very polite when answering my many emails. Would definitely recommend and use them again.

    Blackshaws' reply: Many thanks for your positive feedback about your L200 pick-up and our customer service. We really appreciate it.

    Product:

    Date: 23/05/2022 Name: Mr Martin Cardno

  • Service:

    Top service all areas

    Product:

    Very happy with Swift and Suzuki

    Date: 22/05/2022 Name: Mr Dennis McCleary

  • Service:

    Ross was very helpful from the first day I walked in to enquire about what was available to the day I picked up my new car. He answered any questions asked and had great knowledge of the product he was selling. It was clear to see he wanted to find the correct car for me and my family.

    Blackshaws' reply: Thank you very much for your 5 star review. We're delighted Ross was able to find you the ideal car and it's lovely to hear you're enjoying it so much.

    Product:

    I have only had the car for 2 weeks but love driving it. It is comfortable to sit in, easy to manoeuvre and economical as well.

    Date: 13/05/2022 Name: Mrs Patricia Fairnington

  • Service:

    Excellent service from start to finish!

    Excellent service! Ross made everything so easy. Would certainly recommend Blackshaws.

    Product:

    Great car! Third one I’ve had. Has everything I need - cruise control, sun roof, half leather seats and mild hybrid engine

    Date: 13/05/2022 Name: Mr Dougal Moir

  • Service:

    Very friendly and helpful. We had Andrew Baillie dealing with our purchase and he was very efficient and helpful.

    Product:

    All issues identified on the vehicle were rectified to a good standard.

    Date: 13/05/2022 Name: Mr Roland Todd

  • Service:

    First class service

    Friendly, polite and listen to want you want and need. Look after you and don’t push a sale on you, it’s great being a Blackshaws customer. Bought mealy every car I’ve had from them.

    Blackshaws' reply: Thank you very much for your lovely review. We really appreciate your positive feedback and are delighted we were able to find the right car for your needs.

    Product:

    Would give more than 5, they go above and beyond what you expect to make sure your happy.

    Date: 11/05/2022 Name: Mr John Bailey

  • Service:

    Always get a good deal, no pressure sales person, friendly and helpful staff.

    Product:

    The sz5 swift is well equipped,good m.p.g nice to drive.

    Date: 29/04/2022 Name: Mrs Susan Davison

  • Service:

    This is my 3rd Suzuki from Blackshaws and I couldn't be more satisfied.

    This is my 3rd Suzuki from Blackshaws and I couldn't be more satisfied. Been brilliant .

    Blackshaws' reply: Thank you very much for purchasing another Suzuki from Blackshaws. It's great to hear our sales team looked after you so well. Enjoy your new Swift!

    Product:

    Lovely drive and the safety features are brilliant.

    Date: 21/04/2022

  • Service:

    Problem free

    I would ,and have done in the past, recommended you for you for the purchase of a vehicle. Very efficient dealt with by your salesman (Andrew)

    Product:

    Car was as described, and clean

    Date: 20/04/2022

  • Service:

    Have always got good relations with Richard and wish him a happy retirement.

    Product:

    Its a lovely drive with plenty of extras but it does not have front parking sensors unless I cant find them. Its also heavier on petrol than I expected

    Date: 20/04/2022 Name: Mr Robert Bateman

  • Service:

    Brilliant customer service

    Would definitely recommend Blackshaws service was brilliant. From the start of the process of buying car Ross couldn't have been more helpful

    Blackshaws' reply: Many thanks for your positive review. It's lovely to hear you were really pleased with our service and are also enjoying your new Vitara.

    Product:

    Just the car I was looking for its everything I expected

    Date: 19/04/2022

  • Service:

    I found the salesman most helpful and explained any additional services clearly. The whole experience was pleasant and I would certainly buy again if needed. If asked I would recommend Blackshaws.

    Product:

    I have only driven 150 miles in the car, I am pleased so far.

    Date: 14/04/2022

  • Service:

    I have dealt with Blackshaws for many years and have always found them excellent. Andrew could not have been more helpful in dealing with my purchase and any queries I had. Yet another excellent experience.

    Product:

    Date: 14/04/2022

  • Service:

    Very good experience and happy to tell others

    Product:

    Just very helpful experience

    Date: 11/04/2022 Name: Dr John Hobrough

  • Service:

    Excellent service, friendly staff, love my new car thank you.

    Product:

    Date: 10/04/2022

  • Service:

    Have bought from here before and first class service again, the sales team are 100 percent and not just for the sale but to make sure it’s for you, will definitely go again for next car

    Blackshaws' reply: Thank you very much for your 5 star review and also for returning to our dealership to buy another car. It's much appreciated. Enjoy your new MG!

    Product:

    Great car and don’t know what I would get next ( so far)

    Date: 09/04/2022

  • Service:

    Good from start to finish.

    Andrew, the salesman was excellent. We particularly enjoyed his happy assurances that all would be OK once we'd mastered the car's 'computer' - great fun. We thought his 'take in' offer for our ancient Honda very generous.

    Product:

    So far, so good. Not as agile a vehicle as the Honda Jazz, but comfortable and seemingly safe. We'll let you know as time goes by, perhaps.

    Date: 08/04/2022

  • Service:

    Great service.

    A local firm with super customer care. Always friendly, knowledgable and personal service.

    Blackshaws' reply: Many thanks for your lovely feedback about our customer service and your new Suzuki Vitara.

    Product:

    Good value for money, comfortable and well equiped.

    Date: 08/04/2022 Name: Mr Tony Hall

  • Service:

    First class

    Product:

    Did everything they said and changed service plan 👍🏻

    Date: 26/03/2022 Name: Mr Eric Moffat

  • Service:

    Great service as always

    Product:

    Date: 26/03/2022

  • Service:

    new car

    Friendly helpful staff. Everything ready when I went to collect my car, the salesman even had the service plan arranged ready in case I wanted it.

    Blackshaws' reply: Thank you very much for your positive feedback. It's lovely to hear that our team were so helpful and that everything went so smoothly with your vehicle handover.

    Product:

    Good deal with consideration towards my expectations for the trade in

    Date: 25/03/2022 Name: Mr Trevor Morris

  • Service:

    A good purchase experience with a helpful and knowledgeable salesman.

    Very helpful, friendly service with no pressure unlike so many other dealers we visited.

    Product:

    Went forcthis car as it was good value but wasn't our first choice.

    Date: 25/03/2022

  • Service:

    Blackshaws Alnwick 5 star dealership

    Clean modern premises, friendly, professional staff.

    Blackshaws' reply: Many thanks for your 5 star review. We're delighted to hear you're so pleased with your new Suzuki Swift Sport. It's a great model and we're sure you'll continue to have fun driving it.

    Product:

    I got a Swift that is swift . I've had three Algrip Swifts before purchasing this Suzuki Sport . I wanted a car to have some fun in , that's a good looker , and that's what I've got. Just to be clear I'm no boy racer . I'm a 68 year old female that likes that bit of power that the Sport has ,without shouting about it from the rooftop. A better looking car than some of the so called 'hot hatches ' . Just saying!!

    Date: 24/03/2022 Name: Miss Rona Anderson

  • Service:

    Amazing...

    Bought 2 cars this year from blackshaws, sales staff are fantastic most of all MJ. What a polite helpful young man he really cant do enough for you.

    Date: 18/03/2022

  • Service:

    Unfailing attention to customer requirements

    I have returned several times and asked for the same sales exec, because of the high quality of service and general integrity. I should add that other staff I have encountered provide excellent attention to customer needs and requirements.

    Blackshaws' reply: Many thanks for taking the time to leave such a positive review about our levels of service and for returning to Blackshaws to buy another vehicle. It is much appreciated.

    Product:

    I knew my needs and the company found the car that met them.

    Date: 18/03/2022

  • Service:

    We would recommend our friends for cars

    Very good with customer s

    Product:

    Very nice car our sales man was very good with us too

    Date: 18/03/2022 Name: Mrs Jill Snaith

  • Service:

    Brilliant

    Everything and everyone was very welcoming and helpful. The whole process was very easy from start to driving away with my new car.

    Product:

    Love the car and so far no problems

    Date: 14/03/2022 Name: Mrs Joan Melrose

  • Service:

    Nice easy transaction Andrew a really nice bloke to do business with. I was a little disappointed with the cost of paint work I had to get done £360 I didn't realise how bad it was engine wasn't very clean

    Date: 14/03/2022

  • Service:

    Andrew was helpful and very courteous and everything was done problem free

    Andrew the salesman was very helpful with everything

    Blackshaws' reply: Thank you so much for your 5 star review about the service you received from Andrew and it's lovely to hear you're so pleased with your new Suzuki Vitara.

    Product:

    Love the car and a good deal

    Date: 14/03/2022 Name: Mr Alister Carruthers

  • Service:

    Excellent service from beginning to end.reception very pleasant and helpful sales team and service centre nothing it a problem

    Date: 14/03/2022 Name: Mrs Pauline Lee

  • Service:

    Great product, great service, great people!!

    I have always found Blackshaws to be competent, professional and a pleasure to deal with. The individual staff members are courteous, polite and helpful. They really offer a "customer care " service.

    Product:

    A lovely vehicle, well prepared and presented. So far I am very impressed.

    Date: 14/03/2022 Name: Mr Neil Featherstone

  • Service:

    Outstanding

    We cannot praise Andrew enough for his help and support when exchanging our cars. We have dealt with Blackshaws before and the service we received from Andrew was what we have come to expect from this garage and it’s employees.

    Blackshaws' reply: Thank you very much for your kind comments. It is very rewarding to receive such positive feedback and we're delighted that Andrew looked after you so well. Enjoy your new Qashqai!

    Product:

    I have had Qashqais before and they are hard to beat for quality. This time I have purchased the Tekna and have been delighted with the extras I didn’t expect. Downside is the lack of space to fit a spare wheel.

    Date: 14/03/2022

  • Service:

    Amazing service

    Amazing service, friendly staff, always helpful, quick to answer all questions, couldn't fault them, definitely recommend them to others

    Product:

    Date: 14/03/2022 Name: Mrs Jennifer Drake-Browning

  • Service:

    Top company

    Brilliant salesman in max who basically did a cracking job and blackshaws are a reliable dealer when it comes to aftersales

    Product:

    Date: 08/03/2022 Name: Mr Simon Merifield

  • Service:

    Great garage

    Great service and amazing staff. Always more than helpful

    Blackshaws' reply: Many thanks for your 5 star review. It is much appreciated. Enjoy your new Suzuki Swift!

    Product:

    Love my new car,lovely to drive

    Date: 04/03/2022 Name: Miss Nicola Douglas

  • Service:

    Great service

    Great service from MJ, kept in contact with progress of collecting car returning car etc! Lovely garage with great staff would definitely recommend

    Product:

    Great car, lovely to drive

    Date: 04/03/2022 Name: Miss Claire Lee

  • Service:

    Clean well presented showroom not overstocked inside .Face to face sales well spaced .No pressure sales .Kept us updated during our purchase .

    Date: 15/02/2022 Name: Mr Michael Holland

  • Service:

    Always a great experience

    Always friendly polite and efficient! The staff are all exceptional

    Blackshaws' reply: Many thanks for your 5 star review and we're really pleased to learn that you are enjoying your new S-Cross.

    Product:

    Really enjoying my driving experience

    Date: 15/02/2022

  • Service:

    I was really pleased with the service and the whole process of buying this car- I would recommend Blackshaws.

    Product:

    This car is exactly what I was looking for - good price, economical.

    Date: 15/02/2022 Name: Mr Andy Hall

  • Service:

    MJ the salesman looking after us again with the 3rd car in a row purchased from him. Very knowledgeable, listened to our exact requirements and not at all pushy. Test drive arranged on a day and time that suited us best and trade in exchange perfectly smooth with all questions answered and told to e-mail with any further queries and he would reply by return which he did!

    Blackshaws' reply: Thank you very much for your 5 star review. We really appreciate your feedback and it's lovely to hear that MJ looked after you so well. Enjoy your new car!

    Product:

    Usual impeccable customer service without being pushy.

    Date: 02/02/2022

  • Service:

    I was just very satisfied with the whole process of changing my car.

    Excellent. Good communication and helpful advice and support throughout the process. Handover was very smooth and efficient.

    Product:

    The car more than met my expectations. I have found it an excellent driving experience and appreciate all the features I knew from the Swift. It has also been much admired since I took possession of it.

    Date: 02/02/2022

  • Service:

    Great staff

    Great helpful staff

    Product:

    Great staff helpful and great car

    Date: 29/01/2022 Name: Mr Kenneth Kerr

  • Service:

    Andrew Was very welcoming and had the car we wanted to look at ready for the test drive We bought straight away and everything was ready for us to pick up 3days later Would recommend them to many of our family and friends

    Blackshaws' reply: Thank you for taking the time to leave such a lovely review. We try very hard to ensure the process of buying a new car is as relaxed and straight forward as possible. We'll be sure to pass on your positive comments to Andrew.

    Product:

    Date: 27/01/2022

  • Service:

    excellent communication no problems whatsoever

    service was very friendly and i would recommend blackshaw's and buy from them again

    Product:

    easy to drive and enough room as i have long legs so it is very comfortable

    Date: 01/01/2022 Name: Mr Richardson

  • Service:

    Excellent as always !

    We always return to Blackshaws, in the end you get what you pay for and we get a super service everytime.

    Blackshaws' reply: Many thanks for your 5 star review and for your continued loyalty. It is much appreciated.

    Product:

    Date: 01/01/2022 Name: Mrs Bassett

  • Service:

    Very professional and friendly.

    Very professional and friendly..

    Product:

    Like the car and happy with it

    Date: 26/12/2021

  • Service:

    Best car buying experience ever!

    This was probably the most pleasant car buying experience we have ever had. Andrew the salesman was pite and friendly and not pushy at all. We told him what we wanted amd he did his absolute nest thatch our requirements. This was the easiest purchase ever.

    Blackshaws' reply: Thank you very much your kind and detailed review. We'll be sure to pass on your comments to Andrew and we are delighted that you are so pleased with the service you received and your new MG.

    Product:

    Great looking car, great value. Couldn't ask for more.

    Date: 22/12/2021 Name: Mr Robson

  • Service:

    Yes I would buy from them again in the future

    Product:

    Just what I wanted to replace my old Jimney

    Date: 16/12/2021

  • Service:

    Prompt professional service

    A very smooth purchase of our new car very helpful salesman and we did not feel pressurised at all

    Blackshaws' reply: Thank you very much for your kind review of our service. The MG ZS is a very popular car and it's lovely to hear that you're so pleased with it.

    Product:

    Only had the car two weeks but so far very happy with performance, interior and all the extras

    Date: 13/12/2021 Name: Mrs Margaret Robson

  • Service:

    had recent dealings with blackshaws all are very good

    Product:

    guided by the reps thought it was a good deal all round

    Date: 05/12/2021 Name: Mr Boyd Patterson

  • Service:

    Excellent

    First rate no hassle purchase. Helpful in answering all my questions about the vehicle.

    Blackshaws' reply: Thank you very much for your 5 star review. We're delighted to hear that we were able to answer all your questions about your electric vehicle and that it is well suited to your needs.

    Product:

    Easy to drive and use. Ideal for my use.

    Date: 01/12/2021 Name: Mr Andrew Muirhead

  • Service:

    Always has the feel of a local garage where you're known

    Friendly efficient service in all they do

    Date: 24/11/2021

  • Service:

    Purchase of new car

    Excellent in every way again all staff helpful and friendly

    Product:

    Second nissan duke new model this time excellent again

    Date: 24/11/2021 Name: Mr Gordon Hall

  • Service:

    It would have been 5 stars, but still waiting for the spare key.

    Blackshaws' reply: Many thanks for your positive review. With regards to your spare key we're trying to resolve this as quickly as we can and our Sales Executive Ross will be in touch with you as soon as we receive it. Our apologies for any inconvenience.

    Date: 21/11/2021 Name: Mr James O'Brien

  • Service:

    Really refreshing - not your typical pushy salespeople

    Very easy and no pressure. Staff were friendly, helpful and informative and not at all pushy.

    Product:

    Date: 21/11/2021

  • Service:

    I have been involved with vehicles for over sixty years with Black Shaw's

    The company always manages to keep you updated on service's required and fully attentive on your dealing with them.

    Date: 14/11/2021

  • Service:

    Fabulous service

    I contacted and visited lots of car dealerships as I wanted an electric car and Blackshaws staff made me feel welcomed but not pressurised. Andrew & Ross are professional and friendly. All the information I requested was sent quickly and it was easy process to buy the car. When I required their assistance after I bought the car ( car charging point issue) they were straight there to help. Brilliant service from Blackshaws and highly recommend them.

    Blackshaws' reply: Thank you very much for your positive review. We're so pleased to hear that you are enjoying your new electric car and that Andrew and Ross looked after you so well.

    Product:

    I'm still adjusting to my new car ( much bigger than my last cat) but I love it and its easy to drive.

    Date: 13/11/2021

  • Service:

    Excellent service

    Excellent service from Ross, everything went very smoothly and quickly.

    Product:

    Dealing with Ross at Blackshaws Alnwick was very easy, exchanging my car was a quick and straightforward process.

    Date: 12/11/2021 Name: Mrs Josephine Smeaton

  • Service:

    Fantastic customer service, saw car on Blackshaws website and car was ready the next day for pickup

    Product:

    Fantastic customer service

    Date: 11/11/2021 Name: Mr Paul Bestford

  • Service:

    Excellent throughout

    They sourced exactly the car I wanted at very short notice. It was delivered on time and everything was done efficiently and promptly. Tha salesman was very pleasant, very well informed and extremely helpful. The car handover was quick with minimal administration. The paperwork had all been done digitally because of Covid. Impressive process. It all took two / three weeks.

    Blackshaws' reply: Many thanks for taking the time to leave your 5 star review. It's lovely to receive such positive feedback about the service you received and we're delighted that you found our process was so straight forward.

    Date: 11/11/2021

  • Service:

    Always a friendly and professional service.

    Always a friendly and helpful service, laying out all the options.

    Product:

    Date: 11/11/2021 Name: Mr Joseph Stafford

  • Service:

    Every aspect of buying my new car to collecting the car was excellent and I was kept informed all the way

    Product:

    I am very pleased with my purchase of my new Vitara which meets what I was looking for when purchasing a new car

    Date: 11/11/2021 Name: Mr Stephen Strong

  • Service:

    Alnwick branch is Excellent

    Alnwick branch, excellent service from beginning to end.

    Product:

    Brilliant little car. Nearly new, in excellent condition.loads of extras on this model.

    Date: 04/11/2021

  • Service:

    Excellent service

    Very relaxed and friendly service. Couldn’t have been more helpful and efficient.

    Blackshaws' reply: Thank you very much for your 5 star review. We've had very positive feedback about our extended test drives for electric vehicles so we're delighted to hear that this enabled you to get to know your MG before making a final purchase decision.

    Product:

    Had a chance to test drive the 5EV for two days, which reassured us that this was the perfect car for us. Couldn’t be happier with our purchase.

    Date: 03/11/2021 Name: Phil B

  • Service:

    good friendly service

    Product:

    its a good car which i like very much but i was a bit disapointed that there is no cd player combined with the radio , the swift i traded in had this and was the age of car.

    Date: 28/10/2021 Name: Mrs Eileen Snaith

  • Service:

    Great efficient service to help us purchase the car we wanted.

    Product:

    Date: 20/10/2021 Name: Mrs Fiona Dawson

  • Service:

    Fab service.

    My third car with them, alway great information/help before, during and after sale. Fast and efficient sale of car, great price for my old car to trade in as the deposit. Definitely recommend them.

    Blackshaws' reply: Thank you very much for taking the time to leave such a positive review and for buying a third vehicle from Blackshaws. It is much appreciated.

    Product:

    Lovely car, nice red colour. Lots of extra features. Really good mild hybrid car. Plenty of space inside.

    Date: 20/10/2021 Name: Jayne

  • Service:

    Great service from start to finish.

    Product:

    Date: 18/10/2021 Name: Mr Carl Roberts

  • Service:

    sale staff were very helpful nothing was a problem for them to deal with.

    Blackshaws' reply: Thank you very much for your positive review. We're delighted to hear that our sales team were so helpful and we were able to quickly resolve the issue with your key fob. Enjoy your new car.

    Product:

    presentation of car when collected was excellent, have had problem with key fob this has been dealt with, standard of service very good

    Date: 14/10/2021 Name: Mrs Pamela Russell

  • Service:

    Great experience

    First time buying a car like this ,but was very impressed how easy it was , the staff I spoke to were all great , as was the hand over with William

    Product:

    Love the design of the car and colour and overall very pleased with it , but I miss the sat nav ,and fuel consumption is not great ,

    Date: 13/10/2021 Name: Mr Kevin Lomax

  • Service:

    Great customer service

    Great customer service as always from Blackshaws, defiantly recommend

    Product:

    Lovely little car, very pleased

    Date: 13/10/2021

  • Service:

    The staff at Blackshaws were very helpful during the recent purchase of a car

    Date: 13/10/2021

  • Service:

    first class

    purchase could not have been easier it is my third swift so i knew what i wanted

    Blackshaws' reply: Many thanks for your kind comments. We're very pleased to hear that you found the purchase experience was very easy and that we were able to find a Suzuki Swift in the colour you wanted.

    Product:

    excellent service from the salesman who sourced the car i wanted straight away in the colour i wanted

    Date: 06/10/2021 Name: Mr James Duff

  • Service:

    All just right!

    Everything always goes well for me at Blackshaws. Sales and follow-up has been faultless. I have already recommended them to friends.

    Product:

    It’s what I wanted and needed. Smart appearance, economy and sufficient’bells and whistles’ but not too many.

    Date: 06/10/2021 Name: Mr Wilson Smeaton

  • Service:

    Excellent relaxing experience.

    Absolutely fantastic friendly service from Richard. The whole experience was excellent and relaxed. Thanks very much. Would definitely recommend to others and buy again in the future.

    Blackshaws' reply: Thank you very much for taking the time to leave such a lovely review. As a family-owned company we aim to make the buying experience as easy and relaxing as possible so it's very rewarding to receive such positive feedback and to hear that you would use Blackshaws again in the future.

    Product:

    Very happy with the suzuki vitara.

    Date: 05/10/2021 Name: Mr John Coxford

  • Service:

    very helpful and friendly, responded to queries quickly, very happy with service from Ross

    Product:

    very happy with car so far

    Date: 04/10/2021

  • Service:

    Excellent experience, MJ was very friendly and helpful. After sales contact to check all was OK was great

    Product:

    Date: 29/09/2021

  • Service:

    Great Service

    Great and pleasant service from Ross who gave us a very fair deal on exchanging our old Qashqai , which he also sold us, for a much newer one. As dealers go Blackshaws is probably the only one I’d trust and buy from. The new car was well presented, we were able to test drive alone and Ross sorted out any queries we had efficiently.

    Blackshaws' reply: Thank you very much for your kind review and for purchasing another Nissan Qashqai from Blackshaws. It's lovely to hear that you were so pleased with the service that Ross provided. Enjoy your new vehicle.

    Product:

    Our second Qashqai we’ve bought from Ross at Blackshaws. Really great car to drive, ours is a 1.6 top,of the range diesel and does good mileage round the doors as well as towing the caravan. Would definitely recommend.

    Date: 28/09/2021

  • Service:

    Excellent service, would recommend them , family business, all staff are extremely helpful and after service is first class .

    Product:

    Date: 28/09/2021 Name: Mrs Lillian Anderson

  • Service:

    Very personable sales assistant who was extremely helpful and knowledgeable about the car and the finance options.

    Product:

    Early days yet. I had my previous car for 7 years ( a Ford) so am still getting used to a different Vehicle.

    Date: 28/09/2021 Name: Mrs Georgina Currey

  • Service:

    Malcolm is a good salesman kept us ip yo date and kept us informed a credit to the company

    Blackshaws' reply: Many thanks for your positive review. We'll make sure Malcolm reads your feedback and we're delighted to hear that he looked after you so well.

    Date: 28/09/2021 Name: Mr Kevin Richards

  • Service:

    Honest efficient professional

    Product:

    Car prepared exactly as said it would be Clear efficient hand over information given

    Date: 28/09/2021

  • Service:

    Excellent service yet again!

    We have bought from Blackshaws for a number of years now, because they are local & efficient. We always use Mj in sales, he always finds what we are looking for within budget, never pushes us into buying just any car. Very friendly service everyone always makes you feel welcome. Would always recommend Blackshaws

    Date: 28/09/2021 Name: Miss Elaine Holland

  • Service:

    Friendly but very professional.

    Max was very helpful from start to finish, very professional

    Product:

    Vehicle priced competitively and at a high standard

    Date: 28/09/2021 Name: Mr Lee Cooper