Blackshaws Reviews

  • Service:

    Excellent Service as normal.

    Malcolm the gentleman I have dealt with since I first started the Mobility scheme has always been pleasant and helpful to explain the procedure and the cars available on the scheme. Showing me the cars which would be more benefit to my mobility needs.As usual there were no complaints Malcolm was his usual polite and helpful person a credit to the company, thankyou once again. Beryl Ainslie.

    Date: 23/05/2024 Name: Mrs Beryl Ainslie

  • Service:

    Great purchase experience

    Excellent experience. No sales pressure but very knowledgeable sales staff. Very well prepared car and great price agreed. This is my 4 th car bought from blackshaws and all transactions have been very well handled. After sales service also ecvellent

    Product:

    Very good car well prepared for sale. Beautifully clean

    Date: 23/05/2024 Name: Mr Keith Thompson

  • Service:

    The perfect car dealer.

    Extremely friendly and easy to deal with. Not your "typical" car dealer. You can tell it's a family owned business because they go the extra mile and are very upfront and honest. Would not hesitate to recommend to anyone. Thank you.

    Blackshaws' reply: Thank you very much for your 5 star review, it's great to hear such positive feedback about our team and sales process. We wish you all the best with your car!

    Product:

    Beautiful car presented like new.

    Date: 15/05/2024 Name: Miss Victoria McMaster

  • Service:

    Excellent service experience

    Very friendly, efficient and courteous service....good listening and information given that enabled a well informed decision without pressure. I have not had the Ignis long but am pleased with it’s performance so far.

    Date: 08/05/2024

  • Service:

    Always very friendly, but still professional - made the purchase so easy and quick.

    Blackshaws' reply: Thank you very much for your 5 star review. It's so rewarding to hear such positive feedback about our team and sales process. We wish you many happy miles in your new car.

    Product:

    Ross was so helpful with the car purchase and showing me all the controls etc (especially the media console).

    Date: 01/05/2024 Name: Mrs Jane Johnson

  • Service:

    They were very professional and answered all my questions clearly.

    Date: 26/04/2024

  • Service:

    Staff at Blackshaws were always helpful, and I felt that nothing was to much trouble. The whole experience was easy, and all I had to was get my insurance, and pay for the car.

    Product:

    Very happy with the price.

    Date: 26/04/2024

  • Service:

    Excellent customer services

    The purchase went really smooth and Andrew really did a nice job preparing the car for test drive and answering any queries that we had on timely manner. Would definitely recommend friends and colleagues to purchase cars for this dealer.

    Product:

    Same as above. Purchase went smooth. Been using the car for almost 2 weeks now the car in a good condition still and we love it

    Date: 22/04/2024 Name: Miss Jessily Ying

  • Service:

    helpful and friendly

    Product:

    easy to drive simple controls

    Date: 19/04/2024 Name: Mrs Barbara Le Masurier

  • Service:

    Polite, honest

    Product:

    Date: 19/04/2024 Name: Mr Robert Judd

  • Service:

    Very good personal service

    Ross Straughan was excellent in the sales department, very efficient, not pushy but very knowledgeable about Suzuki products. He kept me informed throughout the two transactions the I needed and the car was spotless and serviced/MOT'd on collection. Cannot fault the service I was given. As for the 71 plate Suzuki Swift that was supplied: Good points - good driving position, clear open front windscreen with excellent vision, smooth gear box, enough engine power for my needs, easily accessible controls and switches. Very accessible heating controls. Bad points: Although better than the 'AllGrip' which I had temporarily before, it still has a very hard ride and would be better with a softer suspension. Also Privacy glass on rear windscreen should be an option, not standard as it is too dark in gloomy conditions.

    Product:

    See earlier description for full comments.

    Date: 15/04/2024

  • Service:

    Blackshaws are the best!

    As always, Blackshaws give the best of service. All the staff are efficient, friendly but also 100% professional.

    Product:

    Date: 15/04/2024 Name: Mrs Marion Clark

  • Service:

    Great service friendly helpful staff.

    Excellent quick and faultless service from the second I rang up to the car delivery a few days later.

    Blackshaws' reply: Thank you very much for your 5 star review. It's so rewarding to receive such positive feedback about our sales process. We wish you many happy miles in your new Ignis!

    Product:

    Great car great service friendly staff

    Date: 01/05/2024

  • Service:

    Excellent

    The sales man was extremely helpful

    Product:

    Date: 12/04/2024

  • Service:

    Customer Service

    Have used Blackshaws for some time, and and always receive good service when buying a car. Thanks too Ross and the team for a fantastic service. Highly Recommended.

    Product:

    Car clean and in good order.

    Date: 11/04/2024 Name: MR PAUL BESTFORD

  • Service:

    Hassle free no pressure felt so comfortable soon as walked through the door every thing just felt right plus that's the car I had been looking for

    Product:

    Car was like brand new cleaned very well mot sorted before purchasing and taxed lovley

    Date: 06/04/2024 Name: Mr David Dixon

  • Service:

    Exceptionally pleasurable experience buying my new car.

    Excellent service. Nothing too much trouble ,staff helpful and informative. Very knowledgeable about the cars they were selling. Would certainly buy from them again. Special thanks to Daniel who assisted me with every gadget in my new car. Thank you.

    Blackshaws' reply: Thank you very much for your lovely review. It's so rewarding to hear such positive feedback about our team and sales process. We wish you many happy miles in your new car!

    Product:

    Lovely car, fabulous to drive and I feel safe.

    Date: 10/04/2024 Name: Mrs Diane Forester

  • Service:

    Friendly knowledgeable sails people who don't push

    Product:

    It's a great car with lots of tech

    Date: 27/03/2024 Name: Mr Raymond Holding

  • Service:

    Excellent customer service

    The customer service is excellent. Ross was very helpful.

    Product:

    For a used car it is low mileage and in a good condition.

    Date: 27/03/2024

  • Service:

    Went the extra mile

    They went the extra mile.

    Product:

    My second Jimny, I just really like them and the model I got this time was just perfect, exactly the spec I wanted and that takes some doing when they haven’t imported the car version for over 3 years.

    Date: 18/03/2024

  • Service:

    Blackshaws yet again provided a first class service.

    Blackshaws provided a first class service to all aspects of my sales experience. They gave a competitve prices on both exchange and relacement vehicles, the Vitara was ready for collection at the agreed time and was in pristine conditjion.

    Blackshaws' reply: Thank you very much for taking the time to leave such lovely feedback. We're delighted to hear you're so pleased with your Suzuki Vitara and the service we provided.

    Product:

    First class vehicle with first class service.

    Date: 18/03/2024 Name: Mr David Allen

  • Service:

    They are a family ring business

    They were very professional also delivered my new car took my old one back to Alnwick I buy my old car there 16 years ago I would always Blackshaws to my friends

    Date: 18/03/2024 Name: Mrs Jen Sutherland

  • Service:

    Excellent service - thank you

    Excellent service

    Product:

    Compact stylish and drives well

    Date: 18/03/2024 Name: Mr Martyn Deck

  • Service:

    Great service

    Very helpful and efficient regarding the my purchase my new car. The car was immaculate and well presented

    Blackshaws' reply: Thank you so much for your 5-star review. It is very much appreciated.

    Product:

    Great car, well presented and a great drive

    Date: 18/03/2024 Name: Mrs Suzanne Robba

  • Service:

    You know you are dealing with people who know their cars.

    Product:

    They supplied exactly what I wanted.

    Date: 01/03/2024 Name: Mr Barry Belton

  • Service:

    Top quality service

    Top quality service from MJ seemless from start to end it was like having Ronnie Black back selling cars. I thought Ross was now the top salesmen but there’s life in the old dog. Thanks MJ

    Product:

    Great motor in pristine condition

    Date: 29/02/2024 Name: Mr Richard Gander

  • Service:

    Clearly explained not pushing allowing time for me to make a decision Good after care service Would go back and recommend Blackshaws to others

    Product:

    Date: 29/02/2024

  • Service:

    super service

    My husband &I have bought several cars from Blackshaws and have always received excellent service from them.

    Blackshaws' reply: Thank you very much for your positive feedback and your loyalty to Blackshaws. Enjoy your new Swift.

    Product:

    All clearly and fairly done.

    Date: 27/02/2024

  • Service:

    Always 1st class sales team

    They found the car that I needed

    Product:

    Date: 24/02/2024 Name: Mr Stephen Yeadon

  • Service:

    Excellent service and friendly staff

    Used Blackshaws for many years. Always a great experience.

    Date: 23/02/2024 Name: John park

  • Service:

    See above, BUT it is too soon to assess the overall quality of Suzuki.

    Very easy and honest, good cover and warranty, car in good condition. Good price on vehicle exchange

    Product:

    I HAVE ALREADY REVIEWED THE PURCHASE ............ BUT it is TOO SOON to assess the quality of the vehicle!

    Date: 22/02/2024 Name: Mr Arthur Wilson

  • Service:

    Great customer service

    Was pleased with the service. I felt I got good advice and the sales team were knowledgable and as I was looking specifically for a towing vehicle they understood my requirements. Everything was explained clearly and there was no pressure. Also and importantly as a women buying a car.. I was spoken to not my partner you will not believe how often that still happens!

    Blackshaws' reply: Thank you very much for your detailed review. It is very rewarding to receive such positive feedback and we're delighted to hear that Ian looked after you so well and that you're very happy with your new KGM Musso pick-up.

    Product:

    So far very happy with the car, I trade in an L200 which I loved but I would recommend anyone interested in a pick up looks at the KGM it is quiet, smooth, powerful and feels very refined to drive. I haven’t towed with it yet as I have to do 600 miles as recommended in the handbook so hoping it performs as well with the weight on the back. But overall you don’t feel like you are in a pick up but in a smart suv

    Date: 19/02/2024

  • Service:

    Excellent sales service

    Knowledgeable salesperson Ian ,gave us the information we needed and also gave us the options of purchase without pressure.

    Product:

    Boot space seems smaller than previous model and the drivers seat belt is awkward to fit. But otherwise very good

    Date: 16/02/2024 Name: Mr Lawrence Child

  • Service:

    Great service

    Friendly and helpful service. Would definitely use again. Easy part exchange and great vehicle handover

    Product:

    Great car. Perfect for my needs and good price

    Date: 15/02/2024 Name: Mr Adrian Ingram

  • Service:

    Super service and delighted with car

    Great experience, super car

    Blackshaws' reply: Thank you very much for your 5-star review. Enjoy your Suzuki S-Cross.

    Product:

    Great car , super drive , all mod cons

    Date: 19/02/2024

  • Service:

    positive, good

    Helpful, friendly service, polite.

    Product:

    Very pleased, nice clean car for day to day use.

    Date: 15/02/2024

  • Service:

    MJ was Excellent from start to finish good communication ,really pleased with the car definitely use Blackshaws again.

    Blackshaws' reply: Many thanks for your lovely feedback. It's much appreciated.

    Product:

    Car buying made easy all staff are a credit to the company.

    Date: 19/02/2024 Name: Mr Timothy Ford

  • Service:

    Extremely good staff, very friendly and welcoming,listen to our needs and found car which was suitable for us

    Product:

    Had a trial run out with one of your salesmen who was explaining every to me, felt very comfortable

    Date: 15/02/2024

  • Service:

    Simply the best dealer

    Simply the best dealer after a lot of experience with others I the past we now would immediately go to Blackshaws Alnwick first

    Product:

    Excellent handling throughout the process

    Date: 15/02/2024

  • Service:

    Fantastic service

    Excellent service from Ian very informative. Pleasure to deal with .

    Product:

    Fantastic vehicle ideal work horse

    Date: 10/02/2024 Name: Mr Mark Reynolds

  • Service:

    Good service throughout the process from ordering the car to collecting it.

    Blackshaws' reply: Thank you very much for your 5-star review and your loyalty to the Suzuki Ignis. Enjoy your new car.

    Product:

    I have had three Ignis cars in the past and they suit my purpose.

    Date: 13/02/2024 Name: Mrs Kate Allport

  • Service:

    Good friendly, professional service..

    Product:

    Date: 09/02/2024 Name: Mrs Sally Wells

  • Service:

    I have always had very efficient service from them

    Would recommend

    Date: 01/02/2024

  • Service:

    An ex demo vehicle at a sensible price in very good condition.

    Informed and helpful - not at all pushy or over keen. We were left to reflect on the experience and we changed the payment from a deposit and mothly payments to an outright purchase, quite late on too. There were no problems. Paperwork was easy to follow and overall the experience was very favourable. And we love the car!!

    Product:

    A trouble free purchase from start to finish.

    Date: 31/01/2024 Name: Mrs Margaret Moore

  • Service:

    As a Family Company they know their customers as people, not just as an income stream. So the support given at point of sale and for any follow up needs be they parts or service is second to none, that` is why the have so many repeat customers.

    Blackshaws' reply: Thank you very much for your lovely feedback which we'll share with our whole team and we're delighted to hear you're enjoying your Nissan Qashqai.

    Product:

    Great car, first time with a Nissan, if I had known how well built and what an excellent drive the Qashqai is I would have got one years ago.

    Date: 24/01/2024 Name: Mr Chris Jackson

  • Service:

    Friendly service.

    Product:

    Date: 23/01/2024 Name: Mrs Carole Roberts

  • Service:

    Excellent service and customer care

    Blackshaws' reply: Many thanks for your 5-star review.

    Product:

    Good all round small runabout

    Date: 24/01/2024 Name: Mr Steve Dixon

  • Service:

    First rate.

    Date: 23/01/2024 Name: Mr David Hopwood

  • Service:

    Great service

    It’s alway a pleasure buying from Ross at blackshaws! Cracking service and aftercare

    Product:

    Love the car, easy to buy

    Date: 15/01/2024 Name: Mrs Deborah Ash

  • Service:

    nice shiney car

    Always polite and helpful

    Blackshaws' reply: Thank you for taking the time to leave such a positive review. It's lovely to hear you're so pleased with your new S-Cross. We agree, it's a great looking car!

    Product:

    love the new shape, have driven SX4's for a few years this is the best

    Date: 16/01/2024 Name: Mr Trevor Morris

  • Service:

    Spot on .

    Most professional service I've dealt with in motor sales. Excellent service.

    Product:

    Date: 05/01/2024

  • Service:

    Solved the problem with in minutes, brilliant

    Date: 05/01/2024 Name: Mr Ivan Rowley

  • Service:

    SERVICE FROM EVERYONE WE CAME IN CONTACT WITH MOST ESPECIALLY THE SALESMAN THAT WE DEALT WITH VERY GOOD

    Product:

    WE ARE VERY PLEASED WITH THE VEHICLE

    Date: 05/01/2024 Name: Mr James Sinton

  • Service:

    Excellent customer service

    I have been a loyal Blackshaws customer for 10 years now, the service is second to none and I will continue to buy new vehicles from the Blackshaws team.

    Blackshaws' reply: Our sincere thanks for your 5-star review and for your loyal custom over such a long period of time. We're delighted we were able to find the right car for you and we look forward to your next visit.

    Product:

    the Blackshaws team spent time looking for the car spec I gave them and met all of my needs

    Date: 16/01/2024 Name: Ms Philippa Gibb-kirk

  • Service:

    Everything was excellent and many thanks to Ross Straughan for his excellent help

    Product:

    Thanks to Ross Straughan for all his excellent help and advice Couldn’t have been better Many thanks

    Date: 05/01/2024 Name: Mr Paul Havelin

  • Service:

    Excellent family business

    A super company to buy from. Andrew makes the whole experience easy.

    Product:

    Date: 05/01/2024

  • Service:

    Exemplary garage outstanding

    I've been going to blackshaws for many years and the service is always fantastic they never tried to sell you anything that you do not want and always accommodate you with every requirement that you need the staff are extremely helpful and understanding and never force a sale on you as for the technicians and the receptionists they are first class in every way possible and extremely helpful this is a garage that is totally exceptional in every way that's why I travelled 130 mile round trip to buy the Suzuki swift exemplary showroom staff and vehicles with lots of choice

    Blackshaws' reply: Thank you very much for your lovely review and your loyalty to Blackshaws. It is much appreciated. It is so rewarding to hear such positive feedback. Enjoy your new Swift!

    Product:

    Simple straightforward and a real pleasure to buy a car from Blackshaws

    Date: 16/01/2024 Name: Mr Alexander Jarre

  • Service:

    Made to feel welcome when buying a car.

    Excellent customer service from contact to buying a car. Friendly and helpful staff. Always a follow up regarding your purchase.

    Product:

    Car was nice and clean on purchase

    Date: 23/12/2023 Name: Mr Paul Bestford

  • Service:

    Simply 100% on all fronts from.sales thro to after sales

    Product:

    Great little car, ideal for what I want from a car

    Date: 23/12/2023

  • Service:

    Great service

    I was kept up to date at every stage by Andrew. He was most helpful and knowledgeable

    Blackshaws' reply: Thank you very much for your positive feedback and we're delighted you are enjoying your Nissan Juke.

    Product:

    The seating position is great. Really high up and the all round vision is very clear. Drives really well

    Date: 18/12/2023

  • Service:

    Complete personal service from a family business.

    Excellent family business

    Product:

    Lovely to drive and comfortable

    Date: 05/12/2023 Name: Mr Ali Hutchison

  • Service:

    The facts,that's all

    Customer service excellent car supplied in great order.Will not hesitate to use again

    Date: 03/12/2023

  • Service:

    Excellent service - we’ll buy again. Andrew Bailey is the man, polite, knowledgeable, respectful, pleasant, very professional to deal with

    Blackshaws' reply: Many thanks for your 5-star review. We'll be sure to pass on your positive feedback to Andrew and we're delighted to hear you're enjoying your new Suzuki Swift.

    Product:

    Everything we need for a small car

    Date: 04/12/2023

  • Service:

    First class

    The service was great this is my second car I have bought from Blackshaw would not buy anywhere else

    Date: 23/11/2023 Name: Mr David Murphy

  • Service:

    I thought the service was really good Malcolm explained the car details and good information when selling the car. I would recommend Blackshaws as a good car dealership.

    Product:

    Date: 18/11/2023

  • Service:

    excellent performance

    they did everything well and kept me informed

    Product:

    good all round service and customer care

    Date: 08/11/2023 Name: Mr Anthony Gleave

  • Service:

    Bought a car that was not advertised!

    Blackshaws found me an MG HS Phev from their staff cars that exactly fitted my requirements. A test drive was arranged and we liked the car. Trading in my old Outlander was easy and the whole process flowed smoothly. I felt my loyalty to Blackshaws was fully rewarded.

    Blackshaws' reply: Thank you very much for your 5-star review. We were delighted to be able to find a new MG car that suited your needs and we appreciate your loyalty to Blackshaws.

    Product:

    Excellent safety equipment, spacious and comfortable on long journeys. I would prefer actual dials and switches to control the heating, ventilation and air con. On cold mornings, the car won't let me drive on electricity even on short journeys, so I am fighting against its systems.

    Date: 02/11/2023 Name: Mr Martin Rigg

  • Service:

    Simple

    Ross made the whole process simple and it wasn’t too expensive.

    Product:

    Date: 21/10/2023 Name: Mrs Gillian Stafford

  • Service:

    As always first class Service can't be faulted.

    Welcoming without any pressure.

    Product:

    Value for money comfortable and meets our needs

    Date: 17/10/2023 Name: Mr John Findlay

  • Service:

    Simply the best

    I have used many dealers previously but now stick with Blackshaws at Alnwick. Perfect for sales and service

    Blackshaws' reply: Many thanks for your lovely feedback. It is much appreciated.

    Product:

    M great salesman no push long test drive and we ordered another car when we picked up this one!

    Date: 02/11/2023

  • Service:

    Superb salesman explained all aspects of the car. Handled all transactions, with reassuring competence. Answering all our questions in depth.

    Product:

    Love the car, but would need more use to rate with meaning

    Date: 16/10/2023 Name: Mrs Alice Whincup

  • Service:

    Blackshaws has the full package!

    Attention to detail and good all round customer service at point of sale and on going support for future needs to keep the me on the road.

    Product:

    The model of Vitara I purhased has a high level of equiment, all wheel drive and handles well on the counrty roads in my area.

    Date: 16/10/2023

  • Service:

    Good professional service

    Product:

    Nice car easy to drive, suspension abit harc

    Date: 16/10/2023 Name: Mr Andrew Middleton

  • Service:

    Very satisfied with the service. Ross Straughan was very helpful.

    Product:

    Pleased with Suzuki Ignis.

    Date: 15/10/2023 Name: Mrs. Judith Mearns

  • Service:

    Thank you

    I have used Blackshaws for a number of years now to service and supply accessories for L200. They have always been fair and attentive so it seemed natural to go to them when looking to purchase a new vehicle. Again the sales team and service team have done Blackshaws at Morpeth proud. Two minor niggles with car were happily and quickly resolved.

    Product:

    Not initially a vehicle I would have sought to buy but the interior specification and drive comfort for the price have converted me. More than capable of towing a large caravan and carrying a full load.

    Date: 14/10/2023 Name: Mr Ray Henderson

  • Service:

    The service was exceptional, I wouldn’t buy a car from any other garage. This is the 3rd car I have had from Blackshaws Alnwick, They made it possible for me to get a new car, first time I’ve owned a new car, I’m over the moon!

    Product:

    Love my Swift, it’s really beautiful. I can fit 3 dogs on the back seat for lots of adventures. It’s fantastic I love it !

    Date: 11/10/2023 Name: Mrs Maria-anne Scott

  • Service:

    Fabulous customer service

    Wonderful service, caring attitude, such a joy thank you.

    Product:

    Fun to drive, easy to handle and economical, excellent all round.

    Date: 08/10/2023 Name: Miss Susan Little

  • Service:

    Easy and relaxed

    Easy to deal with ; friendly and efficient

    Product:

    Lovely small car . Nice to drive and easy to park

    Date: 07/10/2023 Name: Mrs Barbara Dierckx

  • Service:

    MG ZS Ev Purchase

    From my first enquiry to picking my new car up, Mj from Blackshaws Alnwick made sure I was kept updated. His help and knowledge made the experience seemless. Fantastic customer service.

    Product:

    The customer support.... Mj from Blackshaws Alnwick, was flawless. Would highly recommend going to see him if you are thinking of changing or buying a vehicle. No hard sales, just honest friendly advice was given.

    Date: 07/10/2023

  • Service:

    Very friendly efficient staff made our choice of a Suzuki S cross very easy

    Product:

    Date: 28/09/2023 Name: Mr Leonard Chambers

  • Service:

    Absolutely first class

    Cannot fault the service in any way,Andrew was so lovely & helpful & made the whole experience e complete delight

    Product:

    Fantastic car,lovely helpful staff,cannot sing their praises highly enough,will recommend you to everyone.

    Date: 27/09/2023

  • Service:

    Excellent service

    Excellent. Knowledge of product was very good and accurate, with the service in the showroom very good at all times.

    Product:

    Very good for the cost of the vehicle.

    Date: 27/09/2023

  • Service:

    First class.

    First class service would buy from them again.

    Product:

    Very small things that I would have expected to be in better condition.

    Date: 24/09/2023 Name: Mr Robert Dalrymple

  • Service:

    Excellent service, car delivered in “as new” condition, I would definitely highly recommend.

    Blackshaws' reply: Thank you very much for your positive review. It is much appreciated.

    Product:

    Date: 27/09/2023

  • Service:

    Trouble free exchange and always kept up-to-date

    Excellent service sourcing appropriate car and no hassle part-exchange.

    Product:

    Excellent small car with any extra facilities.

    Date: 19/09/2023

  • Service:

    Excellent service. Andrew was very professional and very patient and explai

    Excellent service very professional

    Blackshaws' reply: Many thanks for your lovely feedback. Great to hear you're enjoying your Suzuki Ignis.

    Product:

    Lovely little car just what I wanted. Automatic transmission, very nippy on the motorway and also a hybrid

    Date: 18/09/2023

  • Service:

    Suzuki VITARA

    Very good.

    Product:

    Have always received good service from them.

    Date: 14/09/2023

  • Service:

    Great service again .

    Excellent service- everything was made simple and straightforward.

    Blackshaws' reply: Thank you very much for your positive review. We're delighted to hear you were so pleased with our service and your new car.

    Product:

    Lovely car- it has everything I need.

    Date: 18/09/2023 Name: Mr Andy Hall

  • Service:

    DElighted with excellent service by dedicated staff

    Delighted wit excellent service by dedicated staff, brilliant.

    Date: 03/09/2023 Name: Mrs Anthea Allanson

  • Service:

    Easy to deal with

    I’ve bought lots of cars from blackshaws Why would I change

    Date: 27/08/2023

  • Service:

    Very good service

    Very good service from start to finish will be back again in 3 years time love my mg4

    Blackshaws' reply: Many thanks for your 5-star review. Enjoy your electric MG4!

    Product:

    Love this car and good service from the dealer

    Date: 29/08/2023 Name: Mr Michael Quinn

  • Service:

    Good service

    A prompt professional service with the help of polite professional staff

    Product:

    An economical comfortable car

    Date: 23/08/2023

  • Service:

    Best car buying experience.

    The best two car buying experiences I’ve had were ten years apart and were both at Blackshaws Alnwick. Bought cars from various garages over the years but none come close to Blackshaws for friendly polite service. On this occasion I dealt with Ross and have to say he answered all my questions and was very knowledgeable on the full range of Suzuki models. Hopefully the Vitara I bought will last a few years but will be back when the time comes to replace it.

    Blackshaws' reply: Thank you so much for your lovely review. It's very rewarding to receive such positive feedback and it's great to hear that Ross looked after you so well.

    Product:

    Date: 29/08/2023 Name: Mrs Sheila Davison

  • Service:

    A Good Company to do business with.

    Having looked at various vehicles on their web site we arranged a visit and dealt with a great sales manager (Andrew). Made a good offer on our vehicle as part exchange and arranged to pick up new vehicle in a couple of days. On collection day Andrew went through every query we had about new controls and the vehicle was nearly full of fuel. Also arranged a two year service plan for a very reasonable price. All in all a very good company to deal with. Definitely recommend them.

    Product:

    A good value vehicle that is well built and reliable. Above very good value for the amount of standard equipment.

    Date: 23/08/2023 Name: Mr Mark Eden

  • Service:

    Highly recommended

    The staff at Blackshaws are extremely helpful with all your queries and they will answer all your questions or find the answers if they don't have them. Most of all, they are not in any way using pressure sales tactics which many other garages do.

    Blackshaws' reply: Thank you very much for your 5-star review. It's much appreciated and it's lovely to hear you're so pleased with your new electric MG.

    Product:

    Having driven petrol cars for the last 40 years, I was a little sceptical about going fully electric. I am now a total convert and would not go back to driving petrol cars. This is a great car to drive, much cheaper to run and obviously more environmentally friendly. Take a test drive in one, you'll be as surprised as I was.

    Date: 21/08/2023 Name: Mr Barry Ashworth

  • Service:

    Very satisfied⁰

    Product:

    Date: 17/08/2023 Name: Mrs Heather Forster

  • Service:

    Excellent service friendly and helpful staff

    Product:

    Date: 05/08/2023

  • Service:

    Quick, Easy and High Quality

    I've never bought from blackshaws in the past but following great feedback from family and friends I gave it a try. I can't fault it. From start to finish MJ was fantastic. He talked me through my options and what my car was worth part ex etc. I bought a car and even the aftercare was great. I had a private plate on my previous car which he sorted out with the dvla to transfer, all documents were online so no sitting signing paperwork I could do it in my own time. I highly recommend blackshaws and will certainly buy from them again. A lady rang me a week after I bought the car and asked how I was finding it, anything they could of done different etc. She was love (sorry I forgot her name)

    Blackshaws' reply: Thank you so much for your detailed review. We try hard to offer great service to our customers so it is particularly rewarding to receive such positive feedback. We'll be sure to share your comments with MJ and the rest of our team.

    Product:

    Date: 07/08/2023 Name: Mr Michael Clements

  • Service:

    Made to feel welcome when buying a car.

    I have used Blackshaws for some years and find them to be very helpful when buying a new or used car. Customer service is at the forefront with no pressure on what you want when buying a car.

    Product:

    Great customer service and with the purchase of a car. Would recommend Blackshaws.

    Date: 04/08/2023 Name: Mr PAUL BESTFORD

  • Service:

    A very helpful technician

    Tim was very helpful when my headlights needed adjusting. He explained things clearly and fixed the problem quickly and effectively

    Blackshaws' reply: Thank you for taking the time to post such a positive review and we're pleased Tim was able to sort your headlights so quickly. Enjoy your new electric MG!

    Product:

    a remarkable vehicle (in a good way)

    Date: 01/08/2023 Name: Mr Roy Stephenson

  • Service:

    Excellent service

    Product:

    It is a great little vehicle

    Date: 29/07/2023 Name: Mr Barry Belton

  • Service:

    Great service from friendly professional staff. Everything was explained well and the sale was seamless.

    Product:

    Great car with all I need and it goes well

    Date: 19/07/2023

  • Service:

    Highly recommend and would definitely use again. Excellent level of service throughout, from initial enquiry to test drive and final purchase. I travelled some distance to the dealership as they had exactly what I was looking for and my particular thanks to Ross for his help in accommodating this.

    Blackshaws' reply: Thank you very much for your 5-star review and for travelling to our dealership to buy your new car. It's lovely to hear that Ross looked after you so well.

    Product:

    Exactly what I was looking for and car was spotless on collection.

    Date: 12/07/2023

  • Service:

    Highly recommended for customer service, very easy to deal with. Car salesman who actually listened to us. Will return for servicing.

    Product:

    Date: 11/07/2023

  • Service:

    always a pleasure to deal with Blackshaws staff

    As usual they were very efficient and professional

    Product:

    well presented clean car *

    Date: 10/07/2023 Name: Mr Robert Thompson

  • Service:

    Excellent service !!!!

    Smooth transaction from start to finish. Sales person was honest and professional at all times . Can’t fault it and would highly recommend.

    Blackshaws' reply: Thank you for taking the time to leave such a positive review. It's great to hear you've seen an improvement in your fuel economy with your new hybrid car.

    Product:

    Suits our needs perfectly. The mild hybrid is a huge bonus and we have seen a big difference in the car’s economy all ready .

    Date: 12/07/2023

  • Service:

    Sales staff were very helpful when I was looking to buy a used car. They showed me everything that fitted my requirements and were not pushy, giving me plenty of time to consider. The actual purchase and collection was also very smooth.

    Product:

    The car fits all my requirements. The price was reasonable and in line with other sellers.

    Date: 08/07/2023

  • Service:

    I have had a lot of cars from Blackshaws and they have always been great

    Blackshaws' reply: Many thanks for your lovely feedback and your loyalty to Blackshaws. It is much appreciated.

    Product:

    I am very pleased with my car

    Date: 12/07/2023

  • Service:

    ...

    Andrew Bailey was very helpful can't fault him, give him a pay raise

    Product:

    It is my first automatic car and very easy to drive

    Date: 12/06/2023

  • Service:

    Great service

    Spotted an ex demo on the Blackshaws website and contacted Ross to arrange a test drive. Everything was very quick and collected the car the following day. Very happy with my 2nd car from Ross, he even organised the transfer of the service plan to the new vehicle. Thanks Ross!

    Product:

    Love the car, the prep. the handover and the chocolates!

    Date: 12/06/2023 Name: Mike H

  • Service:

    a good family business

    excellent and efficient service. Courteous and sale without pressure.

    Blackshaws' reply: Many thanks for taking the time to leave your 5-star review. Enjoy your new car!

    Product:

    quality vehicle as described with excellent preparation

    Date: 07/06/2023

  • Service:

    A very smooth purchase of a new car in a relaxed and friendly atmosphere

    Date: 06/06/2023 Name: Mr David Darling

  • Service:

    Great service

    Very helpful friendly service at all times. They make you feel comfortable when you go either for a service or just a look around. I would recommend them to all family and friends

    Date: 06/06/2023 Name: Miss Elizabeth Purvis

  • Service:

    Friendly service. Nothing too much trouble. All the required information on hand.

    Blackshaws' reply: Thanks so much for your feedback and we're delighted to hear you're finding your new MG so comfortable and spacious.

    Product:

    Lovely and roomy. Easy to get in and out. Important for me being disabled.

    Date: 07/06/2023 Name: Mr William Blackman

  • Service:

    Would recommend this company

    Every thing went smooth and quickly

    Product:

    A good quality car at a competitive price

    Date: 01/06/2023 Name: Mr Graeme Dodds

  • Service:

    Excellent service.

    Excellent customer service from very friendly and helpful staff. I highly recommend Blackshaws.

    Product:

    The Swift Sport is absolutely amazing. So much in such a small package and really great fun to drive as well, what more could you want?

    Date: 31/05/2023

  • Service:

    Excellent service yet again

    Friendly and efficient service, Malcom the sales person very helpful as always. Have bought several cars from BLACKSHAWS over many years and would have no hesitation in recommending them to anyone wanting to purchase a car. We have several dealerships within 5 to 10 miles of our home but prefer to travel the 30 miles to Alnwick to deal with BLACKSHAWS.

    Blackshaws' reply: Thank you very much for your feedback and your loyalty to Blackshaws over many years. It is much appreciated. Enjoy your new car!

    Product:

    Date: 31/05/2023 Name: Mrs Judith Thompson