Blackshaws Reviews

  • Service:

    Great service, from afar

    Max was extremely helpful and dealt with my queries professionally and quickly, especially due to the remote sale and the covid restrictions.

    Date: 15/04/2021 Name: Pryor & Rickett Silviculture

  • Service:

    A five star family company

    The service I received from Blackshaws’s was spot on, George the salesman was a perfect gentleman, he took time to go over the whole process, he explained everything in detail and I was never under pressure to buy. The vehicle was very clean and had a year’s Mot and a service. I was delighted with the whole experience I would totally recommend Blackshaw’s to everyone I know, It’s pleasing to know that business’s like Blackshaw’s are still out there,, Thank you Albert

    Date: 07/04/2021 Name: Mr Albert Johnston

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    There service has always been excellent and would recommend them.

    Date: 07/04/2021

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    A first class experience...

    I found Blackshaw's very straightforward to deal with; knowledgeable and fair in the value they put on my part exchange as well as reasonable in terms of price of the car I purchased from them. They delivered the car to me and even included a small gift in appreciation of my business. They are a family run business and it shows in they value thier customers - highly recommend them.

    Date: 07/04/2021 Name: Mrs Katharine Barker

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    Excellent service carried out in a very friendly and professional way.

    Date: 07/04/2021 Name: Miss Marion Wilson

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    As always - A1

    Despite Covid staff were extremely helpful; dealt with my requests re my previous car and Ross was pleasant and efficient in ALL the details of my choice and purchase of a replacement

    Date: 07/04/2021

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    Brilliant!

    Everything, no ********, nice young man delivered my car, follow up phone calls straightforward. Car as described, what more can you ask for.

    Date: 23/03/2021

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    Great service with friendly staff. Would definitely recommend.

    Date: 19/03/2021 Name: Mr Neil Hunter

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    First Rate service, efficient, friendly and covid safe.

    Date: 18/03/2021

  • Service:

    First class service, care and reliability.

    Blackshaws are the most amazing dealership in the area. They always put the customer first and nothing is ever too much trouble. Buying a car from them is always a very simple and easy experience. Their sales team are fabulous and their after sales team are equally as good. I would never ever go anywhere else now to buy a car.

    Date: 16/03/2021 Name: Mrs Anne Hopper

  • Service:

    Well informed, not pushy and provided me with a good deal.

    Well informed, not pushy and provided a good deal ! Highly recommended

    Date: 16/03/2021

  • Service:

    Top motor service department and sales team

    Blackshaws are always helpful and listen. I have now bought eleven cars from them over the years and the service is always top notch. They always help and only have solutions never a problem. Just bought a Vitara and even with the lockdown they helped all the way through the process, and the car is great so thankyou.

    Date: 16/03/2021

  • Service:

    Excellent friendly, customer focus sales team.

    Date: 11/03/2021

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    Happy with the car second time I’ve dealt with blackshaws

    Date: 11/03/2021 Name: Mr Robert Buglass

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    Great service and attention.

    They really care about their customers and aim to give the best experience possible. From initial contact to car delivery they were there to help every step of the way.

    Date: 11/03/2021

  • Service:

    Brilliant service

    Always reliable and the communication is so good. They never leave us waiting for an answer and are very helpful. They also sell you the car you need not the most expensive

    Date: 10/03/2021

  • Service:

    Superb Service.

    Buying a new car in Lockdown is completely different to the norm but the advice and help given by Blackshaws team made the whole experience both pleasant and easy. They were efficient and friendly and professional.

    Date: 10/03/2021

  • Service:

    Very friendly and professional. Made buying the car so easy

    Date: 10/03/2021 Name: Mr Steve McMaster

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    5 *****

    Excellent service well explained about the car details and fittings

    Date: 10/03/2021 Name: Mr Derek Fairbairn

  • Service:

    Another happy purchase

    Highly recommend Blackshaws, bought cars for years from them, great friendly knowledgable sales team, great after care and great service team. Great local dealerships

    Date: 10/03/2021 Name: Mr Chris Black

  • Service:

    Excellent service every time.

    They always give excellent service and listen to your needs in a car. Couldn’t recommend them high enough.

    Date: 10/03/2021 Name: Mrs Dorothy Black

  • Service:

    I received a phone call minutes after my email. Very efficient, knowledgeable and courteous.

    Date: 08/03/2021

  • Service:

    Yes I would buy from them again no problems encountered throughout the whole sale

    Date: 06/03/2021

  • Service:

    Service could not have been better from start to finish one of the best and easiest ways I have bought a car.

    Date: 05/03/2021 Name: Mr Tim Stone

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    Very good and Excellent Ross how I was dealing with he was very good and a good relationship as well the two men how drop the car off Excellent as well should me about the New car Thank you so much

    Date: 05/03/2021

  • Service:

    First class service

    First class customer focused service. MJ and the team were a pleasure to deal with. Never had such ease to purchase a vehicle before and would be delighted to recommend them to anyone looking to purchase another vehicle

    Date: 05/03/2021 Name: Mr Alexander Mckenzie

  • Service:

    Extremely helpful throughout and no pressure sales

    Blackshaw’s staff were excellent throughout the process of buying a car during a pandemic. We felt completely safe throughout. There was no pressure from the salesmen we spoke with which we appreciated greatly.

    Date: 26/02/2021 Name: Mrs Gillian Stafford

  • Service:

    Well looked after

    Kept me informed during every step of the purchase even though it was done remotely during lockdown and staff were working under difficult circumstances. The process was easy on line. Felt confident in all necessary Covid precautions when I had to go to the showroom to collect the car. I would recommend using Blackshaw’s

    Date: 23/02/2021

  • Service:

    Excellent service

    Excellent Very good customer Service No pressure sale

    Date: 23/02/2021

  • Service:

    Can’t complain at all First Class service

    First class service, Bought and paid for on the Friday and delivered on the Monday,

    Date: 23/02/2021

  • Service:

    Excellent customer service

    Excellent customer service. Couldn't be more helpful and answered all questions very quickly.

    Date: 23/02/2021 Name: Mrs Alison Hutchings

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    Great Sales Team

    Excellent service as usual. Bought a newer Leaf to replace my older one and the sales team were very helpful throughout the whole process. the whole transaction done in a great online way and concluded in 3 days

    Date: 23/02/2021 Name: Mrs Melanie Thew

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    COVID secure, as always, friendly, efficient service.

    Date: 05/01/2021

  • Service:

    Brilliant service and fabulous car. Would certainly recommend

    Date: 05/01/2021

  • Service:

    Fantastic service

    Very prompt. Kept me in the loop all way through and were very quick on organising my car etc. I didn't have to worry about anything

    Date: 05/01/2021 Name: Ms Patricia Rice

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    All the stages were organised and efficient - buying the car was quick and easy

    Date: 30/12/2020

  • Service:

    Excellent customer service

    Ross was excellent from start to finish, knowledgable and understanding of our needs. Allowing us to test drive the model of car we liked to the Morpeth depot to see the actual car we were interested in and finally bought.

    Date: 30/12/2020 Name: Mr Aaron Wood

  • Service:

    Outstanding service.

    Ross couldn't have been more helpful when we sought to trade our car in for a newer model. Very friendly and open with clear info about the deal. I highly recommend Blackshaws, their service is exceptional.

    Date: 18/12/2020

  • Service:

    Speedy deal.

    Excellent customer service and queries dealt with promptly. Realistic trade in prices offered on two cars. Three days from agreeing deal to picking new car up.

    Date: 16/12/2020

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    Very efficient on delivery and communication yes would recommend

    Date: 16/12/2020 Name: Mr Albert Woods

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    Good friendly communication with Andrew. Very helpful. Delivery of car. I've always used Blackshaws.

    Date: 10/12/2020 Name: Ms Lisa Little

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    Date: 01/12/2020 Name: Ms Emma Young

  • Service:

    Their communication and assistance, all done remotely was efficient and just as friendly and courteous as it would have been face to face. Delivery was excellent and checking of the car was carried out by myself and the driver, revealing a few things missing, which the sales team are dealing with. This is not the first car I have purchased and their service has if anything improved over the years. I applaud their coping with the current situation.

    Date: 01/12/2020 Name: Mrs Rhona Goldie

  • Service:

    Excellent as always

    Excellent as always

    Date: 26/11/2020 Name: Mrs Yvonne Seth

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    Yes everything went as expected

    Date: 25/11/2020 Name: Mr David Wilson

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    Excellent service by all the staff especially Ross.

    Would recommend Blackshaws to anyone looking for a new car

    Date: 25/11/2020

  • Service:

    A very positive experience

    It was my first experience buying a car from a dealer first class sales pitch very helpful young man

    Date: 25/11/2020 Name: Mrs Maureen Angus

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    Very pleasant staff with a good service in the present climate

    Date: 18/11/2020 Name: Mr Stuart Gray

  • Service:

    Great car buying experience

    First class service when I recently changed my car. Everything was explained and my car was collected and my new car delivered. Absolutely no problems.

    Date: 18/11/2020 Name: Mr Anthony Yeowart

  • Service:

    Ross who sold the car was helpful and has since answered all my queries "This isthe third car I have bought from Blackshaws and the second through Ross.I like the fact they are a family run concern and not a huge impersonal dealership

    Date: 13/11/2020

  • Service:

    Happy thanks the car is nice to drive

    Date: 11/11/2020

  • Service:

    The gentleman who helped me buy my car was amazing, he told me everything that i needed to know and more

    Date: 11/11/2020

  • Service:

    Yes I would buy again from blackshaws excellent salesman couldn’t be more helpful when buying my vehicle really pleasant experience from start to finish

    Date: 11/11/2020 Name: Mr Malcolm Black

  • Service:

    Brilliant

    Exactly what was wanted, answered everything that was asked

    Date: 11/11/2020

  • Service:

    Excellent!

    I have used Blackshaws now for the purchase of three cars and would not consider going anywhere else. I trust them which is not what you could say about many garages

    Date: 11/11/2020 Name: Mrs Shelagh Williams

  • Service:

    Love our new car

    Max got us the car we didn’t think we could afford, and was very pleasant while sorting it.

    Date: 11/11/2020 Name: Mrs Gillian Stafford

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    Excellent service from salesman

    Date: 03/11/2020 Name: Mr Gavin Turnbull

  • Service:

    Great service.

    Great service. Friendly and helpful staff.

    Date: 29/10/2020

  • Service:

    All staff very knowledgeable, no pressure to purchase. Would recommend Blackshaws to anyone.

    Date: 28/10/2020

  • Service:

    Excellent service.

    No hard sell, polite, knowledgeable staff

    Date: 28/10/2020

  • Service:

    Excellent service from Blackshaws Alnwick again especially M J & Mark sorted all my requirements definitely highly recommended

    Date: 27/10/2020 Name: Mr Gordon Hall

  • Service:

    Simply the Best

    Excellent service. Explained everything very clearly. No hard sales talk. Never felt pressured to buy. Friendly, helpful and very patient.

    Date: 27/10/2020 Name: Mrs Elaine Smith

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    they have always been considerate in what we wanted in a car and have come up trumps, with price condition of the car everything. cannot fault them

    Date: 21/10/2020 Name: Mrs Doreen Tait

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    From start to finish it was good experience. They always listen

    Date: 20/10/2020 Name: Mr Geoffrey Thornton

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    Excellent customer service from walking through one door to driving out another! Friendly, helpful and a lovely thank you gift.

    Date: 18/10/2020 Name: Mrs Janette Scott

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    Straightforward and friendly

    Date: 15/10/2020

  • Service:

    Very pleasant staff, easy to deal with. Dealt with the virus restrictions well.. Good clean and tidy showroom

    Date: 15/10/2020

  • Service:

    Lovely service, thank you.

    Date: 15/10/2020

  • Service:

    Good all round experience.

    Excellent service by all the staff involved from going into the showroom. Order went though without a hitch and my car was delivered on time. Received a present from Blackshaws to say thank you which was very unexpected.

    Date: 09/10/2020 Name: Mrs Maria Roberts

  • Service:

    Excellent service!

    We received excellent service, always friendly and professional, felt very Covid secure and safe in showroom.

    Date: 08/10/2020 Name: Mr J Peck

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    They made car purchase easy quick and trouble free .no hassle

    Promised call back following a query I had the day after purchase never happened.

    Date: 08/10/2020 Name: Mr Anthony Scott

  • Service:

    Andrew was very helpful.

    Great customer service. Andrew organised everything very smoothly. Very importantly he arranged for any further services could be carried out by the morpeth branch.

    Date: 30/09/2020 Name: Mrs Ellen Hatton

  • Service:

    TIP TOP from start to finish!

    Always excellent, use them for years

    Date: 30/09/2020 Name: Mrs Christine Lindley

  • Service:

    Outstanding Customer care and quality service.

    Fantastic service, from the initial phone call enquiry to driving off in my new car was made so easy.

    Date: 29/09/2020

  • Service:

    AN excellent choice for car supplier.

    Good , rapid, inclusive service from start to finish. Answered all questions and had no problems with part exchange.

    Date: 22/09/2020 Name: Mr Richard Hall

  • Service:

    Wonderful experience and no hassle

    From start to finish, found salesman very polite and friendly. Did not push us into anything, was very informative on the card we were interested in. When pointed out a fault in the vehicle we decided to purchase, this had been attended to without any quibble. Business could not have been smoother.

    Date: 18/09/2020 Name: Mr George Thompson

  • Service:

    Returning customer

    My second new car purchase from Blackshaws Morpeth. The Showroom has that "Blackshaws family ownership" friendly atmosphere, with always a word and a smile from Holly and I already had experience of Blackshaws excellent customer and aftersales service. This new car purchase and part exchange transaction was also smooth, straight-forward and effortless, with nothing being too much trouble for Max, who was friendly and attentive throughout. Highly recommended.

    Date: 16/09/2020 Name: Mr John Lowery

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    EXCELLENT!

    Excellent friendly, efficient service as always. Many thanks to all at Blackshaws. FIVE STAR PLUS

    Date: 16/09/2020

  • Service:

    The whole process of buying our new car from you was very rewarding because there was no high powered pressure sales I would recommend your company as excellent Thankyou

    Date: 15/09/2020 Name: Mr Henry Abbott

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    every thing and yes i would recamended them

    Date: 12/09/2020 Name: Mr Benjamin Hall

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    The customer matters to Blackshaws

    It was a great experience from start to delivery of my new vehicle. I would highly recommend Blackshaws as you would be welcome by friendly and knowledgeable people.

    Date: 11/09/2020 Name: Mr Anthony Lomas

  • Service:

    New Car

    Great service.

    Date: 11/09/2020 Name: Mr Barry Belton

  • Service:

    Very professional & friendly

    Excellent service at Morpeth and Covid secure. Salesman very pleasant, took his time to talk us through the car and finance without feeling pressured. Used car purchased was in good condition & very clean in & out. Would recommend this dealership.

    Date: 11/09/2020

  • Service:

    Great Service from my Local Dealer (o:

    Great Service and product knowledge on the Outlander PHEV from George Ridley in Sales at the Morpeth branch. Made the decision to change to the Outlander from my ASX very easy. Thanks for all your help, George and Holly (o:

    Date: 02/09/2020 Name: Phil

  • Service:

    Efficient and almost seamless sales service

    A very smooth and efficient sales service, all of my requests were met in a timely manner, very satisfied with the whole experience of selling and buy a car from them

    Date: 01/09/2020 Name: Mr Douglas

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    Very pleasant to deal with

    Blackshaws never push they leave you to make the decision. Staff are always friendly both sales and service.

    Date: 01/09/2020

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    excelent service :) staff are always warm and welcoming.

    Date: 28/08/2020 Name: Mr Douglas Hellewell

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    Excellent customer service.

    Date: 22/08/2020 Name: Mr Martyn Davison

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    A great experience buying a car listened to all my requirements and got the car I wanted Salesperson also gave me the option to take out a car care plan and car service plan both of which were explained fully. Excellent customer service!

    Date: 19/08/2020

  • Service:

    First Class Service @ Blackshaws Alnwick

    From the outset of my initial enquiry to the post sale queries, Blackshaws Alnwick’s salesperson has been first class. Would definitely recommend Blackshaws to family and friends. So much so, I ended up buying a second car ;-)

    Date: 14/08/2020 Name: Mr Nathan Khan

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    Nice polite , helpful , friendly salesman who was not pushy . Pleasant clean sale room well laid out given the circumstances . Car very well presented when collected .

    Date: 13/08/2020 Name: Mr Anthony Brown

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    Friendly service, good information. Car was v clean. Good explanations given about car & options. Good communication and updates given.

    Date: 13/08/2020

  • Service:

    A pleasure to do business with!

    I have bought several cars from Blackshaws in the past due to the excellent service and this time was no exception. We saw the car on Tuesday afternoon and were driving it home on the Thursday morning! There was no pushy salesmanship; in fact MJ couldn’t have been any more helpful and professional.

    Date: 13/08/2020

  • Service:

    Excellent service in every way.

    The salesman MJ was helpful, well informed and not 'pushy' in assisting with the service of my new car. The office staff were also helpful and very courteous.

    Date: 12/08/2020

  • Service:

    Fantastic service thank you

    Third car from here fantastic service as always Ross can’t do enough to help. Thank you

    Date: 12/08/2020 Name: Miss Anna Holland

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    Helpful, friendly, efficient and professional.

    Very helpful, no high pressure selling. Was told everything I needed to know about the car with reassurance just to call with any queries. Would recommend to others thinking of changing their car.

    Date: 10/08/2020

  • Service:

    great experience buying from blackshaws

    Andrew was helpful informative and quick to find the vehicle I wanted but never pushing a sale allowed me to make my decision

    Date: 07/08/2020 Name: Miss Valerie Scott

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    Service was quick and easy

    Date: 07/08/2020 Name: Mr Ross Morton

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    Good service - more feedback would make it great.

    Good service but would of liked more feedback throughout process on insurance , finance and other things involved in it.

    Date: 01/08/2020

  • Service:

    Friendly, professional, super helpful and i love my new ASX!

    From the first time I dealt with Blackshaws, they've made me feel like a valued friend and not just a sale. I've just bought my second vehicle from them and Max was friendly and extremely helpful. I always get a warm, friendly welcome from Holly whenever I'm there and it makes a world of difference.

    Date: 01/08/2020 Name: Miss Lorna Taylor

  • Service:

    Excellent service

    Excellent service, our x-trail was exactly as described over the phone and I would definitely use blackshaw’s again. Very honest and trustworthy people and we are delighted with our car.

    Date: 30/07/2020 Name: Mr John Macleod

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    Attention to detail

    Date: 30/07/2020 Name: Mr Dennis McCleary

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    The sale was quick and easy, and yes i would buy from Blackshaws again.

    Date: 29/07/2020 Name: Mr Robert Cairnduff

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    Overall very good!

    We found the salesman very pleasant. We took a similar car out for a test drive and found it a lovely car. A couple of very small issues ( we had to go back to the showroom several times afterwards to take paperwork, we had to check as he didn’t take off the cost of the vehicle we part exchanged and 10 days on we haven’t received our chocolates!)

    Date: 29/07/2020 Name: Mr Tim O'Dell

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    An excellent Suzuki and Mitsubishi dealer

    A nice friendly and relaxing car purchase experience coupled to very reasonable purchase price and trade in valuation

    Date: 26/07/2020 Name: Mr Robert Wilkinson

  • Service:

    Yes

    Just so easy to buy a car there! Friendly, uncomplicated advice and great service.

    Date: 23/07/2020

  • Service:

    Local business, personal service.

    Very helpful and courteous service.

    Date: 22/07/2020 Name: Mrs Helen Reynolds-Birch

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    The service was great and the salesman George was extremely helpful and friendly

    Date: 22/07/2020 Name: Mr James Gibson

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    Always 5 Star Service from All departments at the Alnwick Branch.

    Date: 19/07/2020 Name: Mr Stephen Yeadon

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    Very polite very friendly very helpful took the time to explain everything that I needed to know. Thank you very much

    Date: 16/07/2020 Name: Mr William Soulsby Edes

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    It was a great experiance dealing with a family firm that cares about their customers I cannot praise George Ridley enough professional from the start to the finish the car was delivered on the day stated and I was phoned to be updated that the car was on time and the extra accessories I had ordered were fitted to a factory standard I was introduced to the relevant staff going forward. the receptionist,service,spareparts,and to the technician who had fitted and explianed the accessories.the car was presented undercover in the showroom . (A nice touch)

    Date: 15/07/2020 Name: Mr John Gibson

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    Excellent service

    Customer service was top notch, both MJ and Andrew looked after us so well. From start to finish the experience was excellent.

    Date: 15/07/2020 Name: Mr Robert Burnett

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    Very happy, satisfied customer!

    This was my first experience of doing business with Blackshaws and it was a very pleasant one.

    Date: 15/07/2020 Name: Mr Alan Coyle

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    i hav,nt had a good experience with this new car

    When i went to pick up the new car i would not start and had to started up by the garage and kept running whilst i did the hand over four days later i had to get the garage out again with a flat battery, i'm not very happy, and the stop start does not work

    Date: 15/07/2020 Name: Mr Dennis Hall

  • Service:

    Lacked product knowledge

    The ordering of the vehicle was done efficiently & smoothly. However the lack of product knowledge by the handover personnel prevented me giving them 5* , this was my 1st hybrid & automatic vehicle. Very little vehicle instruction was given & it's a complicated reading manual . I assumed this was due to covid-19 restrictions maybe? However it won't put me off using BlackShaw's for future purchases etc. & hopefully it was just a one off occurance, but I'd expect a better level of instruction & more knowledge of the vehicle by the personnel.

    Date: 15/07/2020

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    Great service

    Everything blackshaw did was excellent from start to finish

    Date: 15/07/2020

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    Would buy from Blackshaws again

    Date: 15/07/2020

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    Brilliant business.

    Highly recommended, such an easy purchase, very professional and a really good deal.

    Date: 15/07/2020

  • Service:

    Great service from MJ and the rest of the Blackshaws team.

    This is the 3rd car I have bought from MJ. Friendly and helpful and a pleasure to deal with. Blackshaws after sales service is always very good. A great company to deal with

    Date: 08/07/2020 Name: Paul