Blackshaws Reviews

  • Service:

    Friendly and honest.

    Friendly honest service in a difficult time when the delivery of new cars was clearly problematic. Fair price for trade in and original pricing honours on new vehicle despite significance price rise during waiting period.

    Date: 27/05/2022

  • Service:

    Friendly and professional

    Date: 24/05/2022 Name: Mr William McDonald

  • Service:

    Fantastic ⭐⭐⭐⭐⭐

    Great friendly staff. Went above and beyond to meet my needs. Delighted with my new Mitsubishi L200. Was delivered straight to my door. Was cleaned and polished inside and out. Also, got a nice card and a box of chocolates as a thank you gift. Very polite when answering my many emails. Would definitely recommend and use them again.

    Blackshaws' reply: Many thanks for your positive feedback about your L200 pick-up and our customer service. We really appreciate it.

    Product:

    Date: 23/05/2022 Name: Mr Martin Cardno

  • Service:

    Top service all areas

    Product:

    Very happy with Swift and Suzuki

    Date: 22/05/2022 Name: Mr Dennis McCleary

  • Service:

    Ross was very helpful from the first day I walked in to enquire about what was available to the day I picked up my new car. He answered any questions asked and had great knowledge of the product he was selling. It was clear to see he wanted to find the correct car for me and my family.

    Blackshaws' reply: Thank you very much for your 5 star review. We're delighted Ross was able to find you the ideal car and it's lovely to hear you're enjoying it so much.

    Product:

    I have only had the car for 2 weeks but love driving it. It is comfortable to sit in, easy to manoeuvre and economical as well.

    Date: 13/05/2022 Name: Mrs Patricia Fairnington

  • Service:

    Excellent service from start to finish!

    Excellent service! Ross made everything so easy. Would certainly recommend Blackshaws.

    Product:

    Great car! Third one I’ve had. Has everything I need - cruise control, sun roof, half leather seats and mild hybrid engine

    Date: 13/05/2022 Name: Mr Dougal Moir

  • Service:

    Very friendly and helpful. We had Andrew Baillie dealing with our purchase and he was very efficient and helpful.

    Product:

    All issues identified on the vehicle were rectified to a good standard.

    Date: 13/05/2022 Name: Mr Roland Todd

  • Service:

    First class service

    Friendly, polite and listen to want you want and need. Look after you and don’t push a sale on you, it’s great being a Blackshaws customer. Bought mealy every car I’ve had from them.

    Blackshaws' reply: Thank you very much for your lovely review. We really appreciate your positive feedback and are delighted we were able to find the right car for your needs.

    Product:

    Would give more than 5, they go above and beyond what you expect to make sure your happy.

    Date: 11/05/2022 Name: Mr John Bailey

  • Service:

    Always get a good deal, no pressure sales person, friendly and helpful staff.

    Product:

    The sz5 swift is well equipped,good m.p.g nice to drive.

    Date: 29/04/2022 Name: Mrs Susan Davison

  • Service:

    This is my 3rd Suzuki from Blackshaws and I couldn't be more satisfied.

    This is my 3rd Suzuki from Blackshaws and I couldn't be more satisfied. Been brilliant .

    Blackshaws' reply: Thank you very much for purchasing another Suzuki from Blackshaws. It's great to hear our sales team looked after you so well. Enjoy your new Swift!

    Product:

    Lovely drive and the safety features are brilliant.

    Date: 21/04/2022

  • Service:

    Problem free

    I would ,and have done in the past, recommended you for you for the purchase of a vehicle. Very efficient dealt with by your salesman (Andrew)

    Product:

    Car was as described, and clean

    Date: 20/04/2022

  • Service:

    Have always got good relations with Richard and wish him a happy retirement.

    Product:

    Its a lovely drive with plenty of extras but it does not have front parking sensors unless I cant find them. Its also heavier on petrol than I expected

    Date: 20/04/2022 Name: Mr Robert Bateman

  • Service:

    Brilliant customer service

    Would definitely recommend Blackshaws service was brilliant. From the start of the process of buying car Ross couldn't have been more helpful

    Blackshaws' reply: Many thanks for your positive review. It's lovely to hear you were really pleased with our service and are also enjoying your new Vitara.

    Product:

    Just the car I was looking for its everything I expected

    Date: 19/04/2022

  • Service:

    I found the salesman most helpful and explained any additional services clearly. The whole experience was pleasant and I would certainly buy again if needed. If asked I would recommend Blackshaws.

    Product:

    I have only driven 150 miles in the car, I am pleased so far.

    Date: 14/04/2022

  • Service:

    I have dealt with Blackshaws for many years and have always found them excellent. Andrew could not have been more helpful in dealing with my purchase and any queries I had. Yet another excellent experience.

    Product:

    Date: 14/04/2022

  • Service:

    Very good experience and happy to tell others

    Product:

    Just very helpful experience

    Date: 11/04/2022 Name: Dr John Hobrough

  • Service:

    Excellent service, friendly staff, love my new car thank you.

    Product:

    Date: 10/04/2022

  • Service:

    Have bought from here before and first class service again, the sales team are 100 percent and not just for the sale but to make sure it’s for you, will definitely go again for next car

    Blackshaws' reply: Thank you very much for your 5 star review and also for returning to our dealership to buy another car. It's much appreciated. Enjoy your new MG!

    Product:

    Great car and don’t know what I would get next ( so far)

    Date: 09/04/2022

  • Service:

    Good from start to finish.

    Andrew, the salesman was excellent. We particularly enjoyed his happy assurances that all would be OK once we'd mastered the car's 'computer' - great fun. We thought his 'take in' offer for our ancient Honda very generous.

    Product:

    So far, so good. Not as agile a vehicle as the Honda Jazz, but comfortable and seemingly safe. We'll let you know as time goes by, perhaps.

    Date: 08/04/2022

  • Service:

    Great service.

    A local firm with super customer care. Always friendly, knowledgable and personal service.

    Blackshaws' reply: Many thanks for your lovely feedback about our customer service and your new Suzuki Vitara.

    Product:

    Good value for money, comfortable and well equiped.

    Date: 08/04/2022 Name: Mr Tony Hall

  • Service:

    First class

    Product:

    Did everything they said and changed service plan 👍🏻

    Date: 26/03/2022 Name: Mr Eric Moffat

  • Service:

    Great service as always

    Product:

    Date: 26/03/2022

  • Service:

    new car

    Friendly helpful staff. Everything ready when I went to collect my car, the salesman even had the service plan arranged ready in case I wanted it.

    Blackshaws' reply: Thank you very much for your positive feedback. It's lovely to hear that our team were so helpful and that everything went so smoothly with your vehicle handover.

    Product:

    Good deal with consideration towards my expectations for the trade in

    Date: 25/03/2022 Name: Mr Trevor Morris

  • Service:

    A good purchase experience with a helpful and knowledgeable salesman.

    Very helpful, friendly service with no pressure unlike so many other dealers we visited.

    Product:

    Went forcthis car as it was good value but wasn't our first choice.

    Date: 25/03/2022

  • Service:

    Blackshaws Alnwick 5 star dealership

    Clean modern premises, friendly, professional staff.

    Blackshaws' reply: Many thanks for your 5 star review. We're delighted to hear you're so pleased with your new Suzuki Swift Sport. It's a great model and we're sure you'll continue to have fun driving it.

    Product:

    I got a Swift that is swift . I've had three Algrip Swifts before purchasing this Suzuki Sport . I wanted a car to have some fun in , that's a good looker , and that's what I've got. Just to be clear I'm no boy racer . I'm a 68 year old female that likes that bit of power that the Sport has ,without shouting about it from the rooftop. A better looking car than some of the so called 'hot hatches ' . Just saying!!

    Date: 24/03/2022 Name: Miss Rona Anderson

  • Service:

    Amazing...

    Bought 2 cars this year from blackshaws, sales staff are fantastic most of all MJ. What a polite helpful young man he really cant do enough for you.

    Date: 18/03/2022

  • Service:

    Unfailing attention to customer requirements

    I have returned several times and asked for the same sales exec, because of the high quality of service and general integrity. I should add that other staff I have encountered provide excellent attention to customer needs and requirements.

    Blackshaws' reply: Many thanks for taking the time to leave such a positive review about our levels of service and for returning to Blackshaws to buy another vehicle. It is much appreciated.

    Product:

    I knew my needs and the company found the car that met them.

    Date: 18/03/2022

  • Service:

    We would recommend our friends for cars

    Very good with customer s

    Product:

    Very nice car our sales man was very good with us too

    Date: 18/03/2022 Name: Mrs Jill Snaith

  • Service:

    Brilliant

    Everything and everyone was very welcoming and helpful. The whole process was very easy from start to driving away with my new car.

    Product:

    Love the car and so far no problems

    Date: 14/03/2022 Name: Mrs Joan Melrose

  • Service:

    Nice easy transaction Andrew a really nice bloke to do business with. I was a little disappointed with the cost of paint work I had to get done £360 I didn't realise how bad it was engine wasn't very clean

    Date: 14/03/2022

  • Service:

    Andrew was helpful and very courteous and everything was done problem free

    Andrew the salesman was very helpful with everything

    Blackshaws' reply: Thank you so much for your 5 star review about the service you received from Andrew and it's lovely to hear you're so pleased with your new Suzuki Vitara.

    Product:

    Love the car and a good deal

    Date: 14/03/2022 Name: Mr Alister Carruthers

  • Service:

    Excellent service from beginning to end.reception very pleasant and helpful sales team and service centre nothing it a problem

    Date: 14/03/2022 Name: Mrs Pauline Lee

  • Service:

    Great product, great service, great people!!

    I have always found Blackshaws to be competent, professional and a pleasure to deal with. The individual staff members are courteous, polite and helpful. They really offer a "customer care " service.

    Product:

    A lovely vehicle, well prepared and presented. So far I am very impressed.

    Date: 14/03/2022 Name: Mr Neil Featherstone

  • Service:

    Outstanding

    We cannot praise Andrew enough for his help and support when exchanging our cars. We have dealt with Blackshaws before and the service we received from Andrew was what we have come to expect from this garage and it’s employees.

    Blackshaws' reply: Thank you very much for your kind comments. It is very rewarding to receive such positive feedback and we're delighted that Andrew looked after you so well. Enjoy your new Qashqai!

    Product:

    I have had Qashqais before and they are hard to beat for quality. This time I have purchased the Tekna and have been delighted with the extras I didn’t expect. Downside is the lack of space to fit a spare wheel.

    Date: 14/03/2022

  • Service:

    Amazing service

    Amazing service, friendly staff, always helpful, quick to answer all questions, couldn't fault them, definitely recommend them to others

    Product:

    Date: 14/03/2022 Name: Mrs Jennifer Drake-Browning

  • Service:

    Top company

    Brilliant salesman in max who basically did a cracking job and blackshaws are a reliable dealer when it comes to aftersales

    Product:

    Date: 08/03/2022 Name: Mr Simon Merifield

  • Service:

    Great garage

    Great service and amazing staff. Always more than helpful

    Blackshaws' reply: Many thanks for your 5 star review. It is much appreciated. Enjoy your new Suzuki Swift!

    Product:

    Love my new car,lovely to drive

    Date: 04/03/2022 Name: Miss Nicola Douglas

  • Service:

    Great service

    Great service from MJ, kept in contact with progress of collecting car returning car etc! Lovely garage with great staff would definitely recommend

    Product:

    Great car, lovely to drive

    Date: 04/03/2022 Name: Miss Claire Lee

  • Service:

    Clean well presented showroom not overstocked inside .Face to face sales well spaced .No pressure sales .Kept us updated during our purchase .

    Date: 15/02/2022 Name: Mr Michael Holland

  • Service:

    Always a great experience

    Always friendly polite and efficient! The staff are all exceptional

    Blackshaws' reply: Many thanks for your 5 star review and we're really pleased to learn that you are enjoying your new S-Cross.

    Product:

    Really enjoying my driving experience

    Date: 15/02/2022

  • Service:

    I was really pleased with the service and the whole process of buying this car- I would recommend Blackshaws.

    Product:

    This car is exactly what I was looking for - good price, economical.

    Date: 15/02/2022 Name: Mr Andy Hall

  • Service:

    MJ the salesman looking after us again with the 3rd car in a row purchased from him. Very knowledgeable, listened to our exact requirements and not at all pushy. Test drive arranged on a day and time that suited us best and trade in exchange perfectly smooth with all questions answered and told to e-mail with any further queries and he would reply by return which he did!

    Blackshaws' reply: Thank you very much for your 5 star review. We really appreciate your feedback and it's lovely to hear that MJ looked after you so well. Enjoy your new car!

    Product:

    Usual impeccable customer service without being pushy.

    Date: 02/02/2022

  • Service:

    I was just very satisfied with the whole process of changing my car.

    Excellent. Good communication and helpful advice and support throughout the process. Handover was very smooth and efficient.

    Product:

    The car more than met my expectations. I have found it an excellent driving experience and appreciate all the features I knew from the Swift. It has also been much admired since I took possession of it.

    Date: 02/02/2022

  • Service:

    Great staff

    Great helpful staff

    Product:

    Great staff helpful and great car

    Date: 29/01/2022 Name: Mr Kenneth Kerr

  • Service:

    Andrew Was very welcoming and had the car we wanted to look at ready for the test drive We bought straight away and everything was ready for us to pick up 3days later Would recommend them to many of our family and friends

    Blackshaws' reply: Thank you for taking the time to leave such a lovely review. We try very hard to ensure the process of buying a new car is as relaxed and straight forward as possible. We'll be sure to pass on your positive comments to Andrew.

    Product:

    Date: 27/01/2022

  • Service:

    excellent communication no problems whatsoever

    service was very friendly and i would recommend blackshaw's and buy from them again

    Product:

    easy to drive and enough room as i have long legs so it is very comfortable

    Date: 01/01/2022 Name: Mr Richardson

  • Service:

    Excellent as always !

    We always return to Blackshaws, in the end you get what you pay for and we get a super service everytime.

    Blackshaws' reply: Many thanks for your 5 star review and for your continued loyalty. It is much appreciated.

    Product:

    Date: 01/01/2022 Name: Mrs Bassett

  • Service:

    Very professional and friendly.

    Very professional and friendly..

    Product:

    Like the car and happy with it

    Date: 26/12/2021

  • Service:

    Best car buying experience ever!

    This was probably the most pleasant car buying experience we have ever had. Andrew the salesman was pite and friendly and not pushy at all. We told him what we wanted amd he did his absolute nest thatch our requirements. This was the easiest purchase ever.

    Blackshaws' reply: Thank you very much your kind and detailed review. We'll be sure to pass on your comments to Andrew and we are delighted that you are so pleased with the service you received and your new MG.

    Product:

    Great looking car, great value. Couldn't ask for more.

    Date: 22/12/2021 Name: Mr Robson

  • Service:

    Yes I would buy from them again in the future

    Product:

    Just what I wanted to replace my old Jimney

    Date: 16/12/2021

  • Service:

    Prompt professional service

    A very smooth purchase of our new car very helpful salesman and we did not feel pressurised at all

    Blackshaws' reply: Thank you very much for your kind review of our service. The MG ZS is a very popular car and it's lovely to hear that you're so pleased with it.

    Product:

    Only had the car two weeks but so far very happy with performance, interior and all the extras

    Date: 13/12/2021 Name: Mrs Margaret Robson

  • Service:

    had recent dealings with blackshaws all are very good

    Product:

    guided by the reps thought it was a good deal all round

    Date: 05/12/2021 Name: Mr Boyd Patterson

  • Service:

    Excellent

    First rate no hassle purchase. Helpful in answering all my questions about the vehicle.

    Blackshaws' reply: Thank you very much for your 5 star review. We're delighted to hear that we were able to answer all your questions about your electric vehicle and that it is well suited to your needs.

    Product:

    Easy to drive and use. Ideal for my use.

    Date: 01/12/2021 Name: Mr Andrew Muirhead

  • Service:

    Always has the feel of a local garage where you're known

    Friendly efficient service in all they do

    Date: 24/11/2021

  • Service:

    Purchase of new car

    Excellent in every way again all staff helpful and friendly

    Product:

    Second nissan duke new model this time excellent again

    Date: 24/11/2021 Name: Mr Gordon Hall

  • Service:

    It would have been 5 stars, but still waiting for the spare key.

    Blackshaws' reply: Many thanks for your positive review. With regards to your spare key we're trying to resolve this as quickly as we can and our Sales Executive Ross will be in touch with you as soon as we receive it. Our apologies for any inconvenience.

    Date: 21/11/2021 Name: Mr James O'Brien

  • Service:

    Really refreshing - not your typical pushy salespeople

    Very easy and no pressure. Staff were friendly, helpful and informative and not at all pushy.

    Product:

    Date: 21/11/2021

  • Service:

    I have been involved with vehicles for over sixty years with Black Shaw's

    The company always manages to keep you updated on service's required and fully attentive on your dealing with them.

    Date: 14/11/2021

  • Service:

    Fabulous service

    I contacted and visited lots of car dealerships as I wanted an electric car and Blackshaws staff made me feel welcomed but not pressurised. Andrew & Ross are professional and friendly. All the information I requested was sent quickly and it was easy process to buy the car. When I required their assistance after I bought the car ( car charging point issue) they were straight there to help. Brilliant service from Blackshaws and highly recommend them.

    Blackshaws' reply: Thank you very much for your positive review. We're so pleased to hear that you are enjoying your new electric car and that Andrew and Ross looked after you so well.

    Product:

    I'm still adjusting to my new car ( much bigger than my last cat) but I love it and its easy to drive.

    Date: 13/11/2021

  • Service:

    Excellent service

    Excellent service from Ross, everything went very smoothly and quickly.

    Product:

    Dealing with Ross at Blackshaws Alnwick was very easy, exchanging my car was a quick and straightforward process.

    Date: 12/11/2021 Name: Mrs Josephine Smeaton

  • Service:

    Fantastic customer service, saw car on Blackshaws website and car was ready the next day for pickup

    Product:

    Fantastic customer service

    Date: 11/11/2021 Name: Mr Paul Bestford

  • Service:

    Excellent throughout

    They sourced exactly the car I wanted at very short notice. It was delivered on time and everything was done efficiently and promptly. Tha salesman was very pleasant, very well informed and extremely helpful. The car handover was quick with minimal administration. The paperwork had all been done digitally because of Covid. Impressive process. It all took two / three weeks.

    Blackshaws' reply: Many thanks for taking the time to leave your 5 star review. It's lovely to receive such positive feedback about the service you received and we're delighted that you found our process was so straight forward.

    Date: 11/11/2021

  • Service:

    Always a friendly and professional service.

    Always a friendly and helpful service, laying out all the options.

    Product:

    Date: 11/11/2021 Name: Mr Joseph Stafford

  • Service:

    Every aspect of buying my new car to collecting the car was excellent and I was kept informed all the way

    Product:

    I am very pleased with my purchase of my new Vitara which meets what I was looking for when purchasing a new car

    Date: 11/11/2021 Name: Mr Stephen Strong

  • Service:

    Alnwick branch is Excellent

    Alnwick branch, excellent service from beginning to end.

    Product:

    Brilliant little car. Nearly new, in excellent condition.loads of extras on this model.

    Date: 04/11/2021

  • Service:

    Excellent service

    Very relaxed and friendly service. Couldn’t have been more helpful and efficient.

    Blackshaws' reply: Thank you very much for your 5 star review. We've had very positive feedback about our extended test drives for electric vehicles so we're delighted to hear that this enabled you to get to know your MG before making a final purchase decision.

    Product:

    Had a chance to test drive the 5EV for two days, which reassured us that this was the perfect car for us. Couldn’t be happier with our purchase.

    Date: 03/11/2021 Name: Phil B

  • Service:

    good friendly service

    Product:

    its a good car which i like very much but i was a bit disapointed that there is no cd player combined with the radio , the swift i traded in had this and was the age of car.

    Date: 28/10/2021 Name: Mrs Eileen Snaith

  • Service:

    Great efficient service to help us purchase the car we wanted.

    Product:

    Date: 20/10/2021 Name: Mrs Fiona Dawson

  • Service:

    Fab service.

    My third car with them, alway great information/help before, during and after sale. Fast and efficient sale of car, great price for my old car to trade in as the deposit. Definitely recommend them.

    Blackshaws' reply: Thank you very much for taking the time to leave such a positive review and for buying a third vehicle from Blackshaws. It is much appreciated.

    Product:

    Lovely car, nice red colour. Lots of extra features. Really good mild hybrid car. Plenty of space inside.

    Date: 20/10/2021 Name: Jayne

  • Service:

    Great service from start to finish.

    Product:

    Date: 18/10/2021 Name: Mr Carl Roberts

  • Service:

    sale staff were very helpful nothing was a problem for them to deal with.

    Blackshaws' reply: Thank you very much for your positive review. We're delighted to hear that our sales team were so helpful and we were able to quickly resolve the issue with your key fob. Enjoy your new car.

    Product:

    presentation of car when collected was excellent, have had problem with key fob this has been dealt with, standard of service very good

    Date: 14/10/2021 Name: Mrs Pamela Russell

  • Service:

    Great experience

    First time buying a car like this ,but was very impressed how easy it was , the staff I spoke to were all great , as was the hand over with William

    Product:

    Love the design of the car and colour and overall very pleased with it , but I miss the sat nav ,and fuel consumption is not great ,

    Date: 13/10/2021 Name: Mr Kevin Lomax

  • Service:

    Great customer service

    Great customer service as always from Blackshaws, defiantly recommend

    Product:

    Lovely little car, very pleased

    Date: 13/10/2021

  • Service:

    The staff at Blackshaws were very helpful during the recent purchase of a car

    Date: 13/10/2021

  • Service:

    first class

    purchase could not have been easier it is my third swift so i knew what i wanted

    Blackshaws' reply: Many thanks for your kind comments. We're very pleased to hear that you found the purchase experience was very easy and that we were able to find a Suzuki Swift in the colour you wanted.

    Product:

    excellent service from the salesman who sourced the car i wanted straight away in the colour i wanted

    Date: 06/10/2021 Name: Mr James Duff

  • Service:

    All just right!

    Everything always goes well for me at Blackshaws. Sales and follow-up has been faultless. I have already recommended them to friends.

    Product:

    It’s what I wanted and needed. Smart appearance, economy and sufficient’bells and whistles’ but not too many.

    Date: 06/10/2021 Name: Mr Wilson Smeaton

  • Service:

    Excellent relaxing experience.

    Absolutely fantastic friendly service from Richard. The whole experience was excellent and relaxed. Thanks very much. Would definitely recommend to others and buy again in the future.

    Blackshaws' reply: Thank you very much for taking the time to leave such a lovely review. As a family-owned company we aim to make the buying experience as easy and relaxing as possible so it's very rewarding to receive such positive feedback and to hear that you would use Blackshaws again in the future.

    Product:

    Very happy with the suzuki vitara.

    Date: 05/10/2021 Name: Mr John Coxford

  • Service:

    very helpful and friendly, responded to queries quickly, very happy with service from Ross

    Product:

    very happy with car so far

    Date: 04/10/2021

  • Service:

    Excellent experience, MJ was very friendly and helpful. After sales contact to check all was OK was great

    Product:

    Date: 29/09/2021

  • Service:

    Great Service

    Great and pleasant service from Ross who gave us a very fair deal on exchanging our old Qashqai , which he also sold us, for a much newer one. As dealers go Blackshaws is probably the only one I’d trust and buy from. The new car was well presented, we were able to test drive alone and Ross sorted out any queries we had efficiently.

    Blackshaws' reply: Thank you very much for your kind review and for purchasing another Nissan Qashqai from Blackshaws. It's lovely to hear that you were so pleased with the service that Ross provided. Enjoy your new vehicle.

    Product:

    Our second Qashqai we’ve bought from Ross at Blackshaws. Really great car to drive, ours is a 1.6 top,of the range diesel and does good mileage round the doors as well as towing the caravan. Would definitely recommend.

    Date: 28/09/2021

  • Service:

    Excellent service, would recommend them , family business, all staff are extremely helpful and after service is first class .

    Product:

    Date: 28/09/2021 Name: Mrs Lillian Anderson

  • Service:

    Very personable sales assistant who was extremely helpful and knowledgeable about the car and the finance options.

    Product:

    Early days yet. I had my previous car for 7 years ( a Ford) so am still getting used to a different Vehicle.

    Date: 28/09/2021 Name: Mrs Georgina Currey

  • Service:

    Malcolm is a good salesman kept us ip yo date and kept us informed a credit to the company

    Blackshaws' reply: Many thanks for your positive review. We'll make sure Malcolm reads your feedback and we're delighted to hear that he looked after you so well.

    Date: 28/09/2021 Name: Mr Kevin Richards

  • Service:

    Honest efficient professional

    Product:

    Car prepared exactly as said it would be Clear efficient hand over information given

    Date: 28/09/2021

  • Service:

    Excellent service yet again!

    We have bought from Blackshaws for a number of years now, because they are local & efficient. We always use Mj in sales, he always finds what we are looking for within budget, never pushes us into buying just any car. Very friendly service everyone always makes you feel welcome. Would always recommend Blackshaws

    Date: 28/09/2021 Name: Miss Elaine Holland

  • Service:

    Friendly but very professional.

    Max was very helpful from start to finish, very professional

    Product:

    Vehicle priced competitively and at a high standard

    Date: 28/09/2021 Name: Mr Lee Cooper

  • Service:

    Exceptional service as always

    The service provided by all staff at Blackshaws Alnwick has always been of the highest quality. They go out of their way to make you feel that nothing is too much for them to do for you.

    Blackshaws' reply: Many thanks for your 5 star review. We're very pleased to hear that you're so happy with your new Suzuki Swift and also the service you received from our team at Alnwick.

    Product:

    The car is all and more than I have come to expect from the Suzuki Swift.

    Date: 22/09/2021

  • Service:

    New cars

    Very helpful, friendly and pleasant to deal with. Have dealt with them for anumber of years and always go there first when needing a new car

    Date: 22/09/2021 Name: Mrs Denise Plews

  • Service:

    I love my second hand Mitsubishi ASX. I would like to thank George and the team brilliant

    Date: 20/09/2021 Name: Mr John Hall

  • Service:

    Car Purchase.

    A really professional and very compenant service done by staff who are cheerful and under present conditions make the whole experience so stress free for the customer. Thank you to ALL Blackshaws staff1

    Blackshaws' reply: Thank you very much for your lovely review. We're delighted you were so pleased with our service and we hope you enjoy your new vehicle.

    Product:

    A very easy proffessional service.

    Date: 16/09/2021 Name: Mr Barry Belton

  • Service:

    Really pleased with my new car and the service was excellent

    Product:

    The car is lovely to drive and very spacious

    Date: 16/09/2021

  • Service:

    a great local dealer

    The staff are knowledgable and extremely helpful, I can strongly recommend this company. Well done Blackshaws.

    Blackshaws' reply: Thank you for taking the time to leave such lovely feedback and to recommend our company.

    Product:

    It's our second Qashqai and they're great vehicles.

    Date: 15/09/2021

  • Service:

    See above

    No pressure salesmanship in a comfortable environment.

    Date: 11/09/2021 Name: Mr Mike Burford

  • Service:

    Nice person easy sale . No ********

    No hassle . Treated like a real customer. No hard sell . I arrived and left with in 12 min. Car Wes delivered on time . With mats in as agreed . Lovely delivery man .Just all good and 45 miles from where I live ,I made the effort to drive up to by the car I wanted .Happy with p.ex price I could have pushed for more ,but not like me accepted the all round deal in under 10 min. Maybe I could have got 6 months tax?

    Date: 11/09/2021 Name: Mr Dale Fowler

  • Service:

    Family run business which puts you at ease from start to finish.

    Relaxed and comfortable customer service helpful and informative whilst not overpowering.

    Product:

    Very well presented spotless clean car so far so good the vehicle performs exactly to my expectations.

    Date: 08/09/2021 Name: Mr John Miller

  • Service:

    Always looked after

    A very professional business from the top down and yet I always feel one of the family when I'm there.

    Blackshaws' reply: Thank you very much for your kind review. As a family business our aim is to create a relaxed and friendly environment for our customers so it is very rewarding to receive such positive feedback.

    Product:

    A excellent part exchange deal (my 4 year old Vitara) for the SX4 which is beautiful vehicle with only 10,000 miles. Could not have wished for a better outcome. Thank You Blackshaws.

    Date: 01/09/2021 Name: Mr John Hedley

  • Service:

    Top service

    Very impressed with the team at Blackshaws, professional advice and support throughout the purchase. After sales experience has been good.

    Product:

    Lovely car, clean and tidy when received

    Date: 01/09/2021 Name: Mr Paul Yeadon

  • Service:

    Very easy transfer

    Would certainly recommend

    Product:

    Very comfortable vehicle with wonderful accessories

    Date: 26/08/2021 Name: Mr James Ord

  • Service:

    Great car, fantastic staff!

    This is our second car from Blackshaws. All the staff there are very helpful and friendly, nothing is to much trouble. This makes the whole process from ordering the car to collection an absolute breeze. The car is lovely and I have no hesitation recommending them to friends and family.

    Blackshaws' reply: Thank you very much for your 5 star review. We really appreciate your positive feedback about our sales team and are delighted you are enjoying your new car.

    Date: 20/08/2021

  • Service:

    I have bought cars from Blackshaws for many years now and hesitate to go elsewhere because their customer care is so good. The whole process of buying a new car, despite the current situation, was smooth and well co-ordinated. Staff are very helpful and will always try their very best to accommodate your needs. Aftercare service is excellent and when you visit the showroom staff are friendly and welcoming.

    Blackshaws' reply: Thank you very much for your feedback and also your loyalty over many years. Although the last 18 months have been challenging, our staff have been fantastic at adjusting to new ways of working and it's lovely to hear that you still found the process was smooth and that our team were so helpful.

    Date: 20/08/2021 Name: Mrs Carol Hodgson

  • Service:

    Fabulous service from Andrew in sales

    The sales team were polite knowledgeable and friendly but not overly pushy, which is just how I like it

    Product:

    I love my new mg3 , it’s nippy and eye catching

    Date: 12/08/2021

  • Service:

    The salesman Andrew Baillie was very professional, helpful and friendly. He took me through the process and explained everything clearly. When I collected my car all the paperwork was ready, the car taxed and the GAP insurance sorted. Also he arranged for my current service plan to be transferred to cover my new car. A very smooth experience.

    Blackshaws' reply: Thank you very much for your 5 star review. We're delighted to hear that Andrew looked after you so professionally and that you are enjoying your new Vitara.

    Product:

    Completely new type of car for me ie small SUV type. Getting used to it and enjoying driving it.

    Date: 11/08/2021

  • Service:

    I have had a few cars from different garages and they have been far the be

    Amazingly fast and safe, realy helpful staff

    Date: 10/08/2021 Name: Mrs Audrey Mullarkey

  • Service:

    Attended to my enquiry regarding my trade in vehicle against my new purchas

    Excellent all round attention regarding my trade in vehicle against my new purchase.

    Product:

    Date: 10/08/2021

  • Service:

    Amazing

    We were served by Ross right from the start, very friendly and more than helpful, both me and my boyfriend have been taken back by the outstanding customer service that Blackshaws gave to us. The deal was done within 1 hour of walking in. Ross kept in contact all the way through and couldn’t be happier. I would also like to say I won’t ever deal with another garage apart from Blackshaws in the future as they give the best service and don’t treat you like second class citizens compared to another local garage. Thank you so much to Ross and the Blackshaws team at Alnwick.

    Blackshaws' reply: Thanks very much for taking the time to post such a lovely review. As a family business it's very important to us to provide great customer service and we're so pleased to hear that Ross has looked after you in such a friendly and professional way.

    Product:

    Date: 10/08/2021 Name: Mr Matthew Newton

  • Service:

    Perfect

    Once again I have had an excellent, friendly experience at Blackshaws. Thank you Richard x

    Date: 10/08/2021 Name: Sue

  • Service:

    Couldn't better, as usual. Very happy with whole experience

    Product:

    Very happy, so far, see how it performs in the winter months.

    Date: 09/08/2021 Name: Mrs Eleanor Rushton

  • Service:

    Everything was well organised, I would definitely recommend them

    Product:

    Everything was well organised, I would definitely recommend them

    Date: 08/08/2021

  • Service:

    Fabulous Customer Service

    I Could not have asked for a better experience in buying a car. The customer service from Max and the team from Blackshaws was fabulous.

    Blackshaws' reply: Thank you very much for your feedback. We'll be sure to let Max and our team at Morpeth know you were so pleased with our customer service.

    Product:

    Date: 31/07/2021 Name: Susan

  • Service:

    Great service.

    Would and have recommended to family and friends. Very informative regarding vehicle. Quick and friendly service.

    Product:

    Love the Swift. Easy to drive. Economical. Light steering, room for 5 adults plus room on the boot for my medium size dog. Air con is great.

    Date: 30/07/2021

  • Service:

    Great salesman

    Helpful, friendly salesman, didn't rush us to make up our minds

    Date: 29/07/2021 Name: Mrs Janet Wood

  • Service:

    Friendly family service

    Friendly service in all departments

    Product:

    Fantastic car all round great driving experience

    Date: 25/07/2021 Name: Mr hall

  • Service:

    Guided the whole way through buying my first car on finance, lovely customer service

    Blackshaws' reply: Thanks very much for your 5 star review.

    Product:

    Really happy with my purchase

    Date: 22/07/2021 Name: Miss Sarah Robertson

  • Service:

    From beginning to end the service and contact had been exemplary

    Fantastic service

    Blackshaws' reply: Thank you very much for your kind feedback. We try very hard to offer the highest levels of service so to have it described as 'exemplary' is especially pleasing to hear.

    Product:

    Excellent service throughout

    Date: 15/07/2021 Name: Mr George Kershaw

  • Service:

    First class service

    Everything would recommend and buy again

    Product:

    Looked after very well and very pleased

    Date: 15/07/2021

  • Service:

    ExcellentX

    Product:

    Date: 15/07/2021 Name: Mrs Janet Waite

  • Service:

    The experience was very professionand and friendly.

    I would definitely buy from Blackshaws again and would recommend them for their friendly, professional service. I am very happy with my purchase.

    Blackshaws' reply: Many thanks for your 5 star review. We're delighted to hear you're so happy with your new Mitsubishi Mirage.

    Product:

    It’s a great little car, nippy and has everything I need. Good mpg and comfortable. Easy to park.

    Date: 11/07/2021 Name: Pauline

  • Service:

    Outstanding. From start to finish the level of service was very professional, informative and reassuring.

    Blackshaws' reply: Thank you very much for taking the time to review your buying experience at Blackshaws and leaving such positive feedback.

    Product:

    The car matched the information given by Blackshaws exactly and I was given very opportunity to ask as many questions as I liked!

    Date: 07/07/2021 Name: Mrs Susan Lancaster

  • Service:

    they were not pushy about selling you a car and gave you a chance to look at what was on sale, when i did see the car i liked they were efficient and good yes I would probably recomend them and probably buy from them again.

    Blackshaws' reply: Thank you very much for your positive feedback.

    Date: 03/07/2021 Name: Miss Yvonne Mellon

  • Service:

    No pressure sales.

    Good Service, polite staff and no sales pressure.

    Blackshaws' reply: Thank you very much for your positive review. It's much appreciated.

    Date: 30/06/2021

  • Service:

    The whole experience of purchasing a new car was made very simple.

    Blackshaws' reply: Thank you very much for your 5 star review. It's really good to hear you found the process so simple and that you were very pleased with our service. Enjoy your new car.

    Product:

    Excellent service would recommend to anyone

    Date: 28/06/2021 Name: Mrs Margaret McMullen

  • Service:

    Great customer service by Ross on the sales team

    Blackshaws' reply: Many thanks for your 5 star review. We'll be sure to let Ross know about your positive feedback and it's great to hear you're so pleased with your car.

    Product:

    Loved it when I saw it, great price, was well presented

    Date: 23/06/2021 Name: Mrs Angela Roberts

  • Service:

    Brilliant service, would highly recommend.

    Blackshaws' reply: Thanks so much for your lovely comments. It's great to hear you were so pleased with our service and your new vehicle.

    Product:

    Car was in immaculate condition and fairly priced.

    Date: 23/06/2021

  • Service:

    A very pleasant and friendly experience from start to finish. Would recommend anyone make a purchase at Blackshaws

    Blackshaws' reply: Many thanks for your positive review. We're delighted to hear that you were so pleased with our service and also with your new car.

    Product:

    Love the car everyone I look at it

    Date: 16/06/2021 Name: Mr Malcolm Smith

  • Service:

    Great Service

    Very friendly and courteous. Would definitley use them again.

    Blackshaws' reply: Thank you very much for your 5 star review.

    Date: 16/06/2021

  • Service:

    Amazing service from start to finish!

    From first making my enquiry of purchasing a new car the customer service I received was amazing I was kept up to date on everything and nothing was a problem and as I had to have dual controls fitted before I could drive my car away they accommodated for the fitter to do it at a time that suited me

    Blackshaws' reply: Thank you so much for taking the time to leave such a positive review. It's great to hear our sales and service teams looked after you so well.

    Date: 16/06/2021

  • Service:

    With all information was given in a polite and easy way to understand and gone over any questions I had about the new vechile.

    Date: 11/06/2021 Name: Mr Trevor Hodgson

  • Service:

    "EXCELLENT SERVICE ALL ROUND!!"

    A very relaxed and friendly experience, from my first visit to driving away with my new car. I wouldn't take my custom anywhere else and would certainly have no qualms about recommending BLACKSHAWS to anyone. One very satisfied customer!!!

    Date: 09/06/2021 Name: Mrs Ethel Spowart

  • Service:

    Great

    Friendly, professional people to deal with. No issues, car is great and the complimentary chocolates were very much appreciated.

    Date: 09/06/2021 Name: Mr Jayden Jack

  • Service:

    Great company to deal with.

    Bought yet another car from Blackshaws. Treated with respect, no hard sell and come away with a good deal.

    Date: 09/06/2021

  • Service:

    New car purchase

    I had an appointment booked for 11 and I wasn’t seen till 11.20. The chair or desk wasn’t cleaned for Covid. I had to ask to have it wiped. 2 other customers had sat in the chair before I was asked to sit down. Once that was sorted Andrew dealt with us politely.

    Blackshaws' reply: Thank you very much for your feedback and our apologies that you had to wait for your appointment. We're also grateful that you have highlighted to us that your customer chair and desk were not cleansed immediately. We have investigated this matter further and have stressed to our team the importance of strict cleansing before and after every customer appointment in line with our Covid safety protocols. Thank you again for bringing this to our attention and we hope that you are enjoying your new vehicle.

    Date: 02/06/2021

  • Service:

    I certainly would buy from them again and recommend them to anyone Max the sales rep was very helpful and polite and nothing was a bother to him

    Date: 02/06/2021 Name: Mr David Wilson

  • Service:

    First class service.. First class new and used cars to select from at very reasonable prices. Well recommended for a look. Great dealing with Blackshaws and will use them from now on.

    Date: 02/06/2021 Name: Mr Thomas Thompson

  • Service:

    Good Buy!

    Excellent service, they did what I asked. I would recommend them for future business.

    Date: 02/06/2021

  • Service:

    Highly recommend Max was excellent

    Blackshaws held the car for us and rang as soon as available to view Max did everything for us and was very professional and made it so easy Max made sure the car was ready the day we wanted it

    Date: 01/06/2021 Name: Mr Raymond Hall

  • Service:

    Good service,good price without a big hassle.

    Date: 01/06/2021 Name: Mr Bryan Ellis

  • Service:

    First class service.

    MJ Campbell was very professional and explained everything throughout my experience at Blackshaws, would definitely recommend.

    Date: 01/06/2021

  • Service:

    Great customer care

    Ross was excellent at giving help and advice

    Date: 01/06/2021