Blackshaws Reviews

  • Service:

    Great efficient service to help us purchase the car we wanted.

    Product:

    Excellent

    Date: 20/10/2021 Name: Mrs Fiona Dawson

  • Service:

    Fab service.

    My third car with them, alway great information/help before, during and after sale. Fast and efficient sale of car, great price for my old car to trade in as the deposit. Definitely recommend them.

    Product:

    Lovely car, nice red colour. Lots of extra features. Really good mild hybrid car. Plenty of space inside.

    Date: 20/10/2021 Name: Jayne

  • Service:

    Great service from start to finish.

    Product:

    Excellent

    Date: 18/10/2021 Name: Mr Carl Roberts

  • Service:

    sale staff were very helpful nothing was a problem for them to deal with.

    Blackshaws' reply: Thank you very much for your positive review. We're delighted to hear that our sales team were so helpful and we were able to quickly resolve the issue with your key fob. Enjoy your new car.

    Product:

    presentation of car when collected was excellent, have had problem with key fob this has been dealt with, standard of service very good

    Date: 14/10/2021 Name: Mrs Pamela Russell

  • Service:

    Great experience

    First time buying a car like this ,but was very impressed how easy it was , the staff I spoke to were all great , as was the hand over with William

    Product:

    Love the design of the car and colour and overall very pleased with it , but I miss the sat nav ,and fuel consumption is not great ,

    Date: 13/10/2021 Name: Mr Kevin Lomax

  • Service:

    Great customer service

    Great customer service as always from Blackshaws, defiantly recommend

    Product:

    Lovely little car, very pleased

    Date: 13/10/2021

  • Service:

    The staff at Blackshaws were very helpful during the recent purchase of a car

    Date: 13/10/2021

  • Service:

    first class

    purchase could not have been easier it is my third swift so i knew what i wanted

    Blackshaws' reply: Many thanks for your kind comments. We're very pleased to hear that you found the purchase experience was very easy and that we were able to find a Suzuki Swift in the colour you wanted.

    Product:

    excellent service from the salesman who sourced the car i wanted straight away in the colour i wanted

    Date: 06/10/2021 Name: Mr James Duff

  • Service:

    All just right!

    Everything always goes well for me at Blackshaws. Sales and follow-up has been faultless. I have already recommended them to friends.

    Product:

    It’s what I wanted and needed. Smart appearance, economy and sufficient’bells and whistles’ but not too many.

    Date: 06/10/2021 Name: Mr Wilson Smeaton

  • Service:

    Excellent relaxing experience.

    Absolutely fantastic friendly service from Richard. The whole experience was excellent and relaxed. Thanks very much. Would definitely recommend to others and buy again in the future.

    Blackshaws' reply: Thank you very much for taking the time to leave such a lovely review. As a family-owned company we aim to make the buying experience as easy and relaxing as possible so it's very rewarding to receive such positive feedback and to hear that you would use Blackshaws again in the future.

    Product:

    Very happy with the suzuki vitara.

    Date: 05/10/2021 Name: Mr John Coxford

  • Service:

    very helpful and friendly, responded to queries quickly, very happy with service from Ross

    Product:

    very happy with car so far

    Date: 04/10/2021

  • Service:

    Excellent experience, MJ was very friendly and helpful. After sales contact to check all was OK was great

    Product:

    Excellent

    Date: 29/09/2021

  • Service:

    Great Service

    Great and pleasant service from Ross who gave us a very fair deal on exchanging our old Qashqai , which he also sold us, for a much newer one. As dealers go Blackshaws is probably the only one I’d trust and buy from. The new car was well presented, we were able to test drive alone and Ross sorted out any queries we had efficiently.

    Blackshaws' reply: Thank you very much for your kind review and for purchasing another Nissan Qashqai from Blackshaws. It's lovely to hear that you were so pleased with the service that Ross provided. Enjoy your new vehicle.

    Product:

    Our second Qashqai we’ve bought from Ross at Blackshaws. Really great car to drive, ours is a 1.6 top,of the range diesel and does good mileage round the doors as well as towing the caravan. Would definitely recommend.

    Date: 28/09/2021

  • Service:

    Excellent service, would recommend them , family business, all staff are extremely helpful and after service is first class .

    Product:

    Excellent

    Date: 28/09/2021 Name: Mrs Lillian Anderson

  • Service:

    Very personable sales assistant who was extremely helpful and knowledgeable about the car and the finance options.

    Product:

    Early days yet. I had my previous car for 7 years ( a Ford) so am still getting used to a different Vehicle.

    Date: 28/09/2021 Name: Mrs Georgina Currey

  • Service:

    Malcolm is a good salesman kept us ip yo date and kept us informed a credit to the company

    Blackshaws' reply: Many thanks for your positive review. We'll make sure Malcolm reads your feedback and we're delighted to hear that he looked after you so well.

    Date: 28/09/2021 Name: Mr Kevin Richards

  • Service:

    Honest efficient professional

    Product:

    Car prepared exactly as said it would be Clear efficient hand over information given

    Date: 28/09/2021

  • Service:

    Excellent service yet again!

    We have bought from Blackshaws for a number of years now, because they are local & efficient. We always use Mj in sales, he always finds what we are looking for within budget, never pushes us into buying just any car. Very friendly service everyone always makes you feel welcome. Would always recommend Blackshaws

    Date: 28/09/2021 Name: Miss Elaine Holland

  • Service:

    Friendly but very professional.

    Max was very helpful from start to finish, very professional

    Product:

    Vehicle priced competitively and at a high standard

    Date: 28/09/2021 Name: Mr Lee Cooper

  • Service:

    Exceptional service as always

    The service provided by all staff at Blackshaws Alnwick has always been of the highest quality. They go out of their way to make you feel that nothing is too much for them to do for you.

    Blackshaws' reply: Many thanks for your 5 star review. We're very pleased to hear that you're so happy with your new Suzuki Swift and also the service you received from our team at Alnwick.

    Product:

    The car is all and more than I have come to expect from the Suzuki Swift.

    Date: 22/09/2021

  • Service:

    New cars

    Very helpful, friendly and pleasant to deal with. Have dealt with them for anumber of years and always go there first when needing a new car

    Date: 22/09/2021 Name: Mrs Denise Plews

  • Service:

    I love my second hand Mitsubishi ASX. I would like to thank George and the team brilliant

    Date: 20/09/2021 Name: Mr John Hall

  • Service:

    Car Purchase.

    A really professional and very compenant service done by staff who are cheerful and under present conditions make the whole experience so stress free for the customer. Thank you to ALL Blackshaws staff1

    Blackshaws' reply: Thank you very much for your lovely review. We're delighted you were so pleased with our service and we hope you enjoy your new vehicle.

    Product:

    A very easy proffessional service.

    Date: 16/09/2021 Name: Mr Barry Belton

  • Service:

    Really pleased with my new car and the service was excellent

    Product:

    The car is lovely to drive and very spacious

    Date: 16/09/2021

  • Service:

    a great local dealer

    The staff are knowledgable and extremely helpful, I can strongly recommend this company. Well done Blackshaws.

    Blackshaws' reply: Thank you for taking the time to leave such lovely feedback and to recommend our company.

    Product:

    It's our second Qashqai and they're great vehicles.

    Date: 15/09/2021

  • Service:

    See above

    No pressure salesmanship in a comfortable environment.

    Date: 11/09/2021 Name: Mr Mike Burford

  • Service:

    Nice person easy sale . No ********

    No hassle . Treated like a real customer. No hard sell . I arrived and left with in 12 min. Car Wes delivered on time . With mats in as agreed . Lovely delivery man .Just all good and 45 miles from where I live ,I made the effort to drive up to by the car I wanted .Happy with p.ex price I could have pushed for more ,but not like me accepted the all round deal in under 10 min. Maybe I could have got 6 months tax?

    Date: 11/09/2021 Name: Mr Dale Fowler

  • Service:

    Family run business which puts you at ease from start to finish.

    Relaxed and comfortable customer service helpful and informative whilst not overpowering.

    Product:

    Very well presented spotless clean car so far so good the vehicle performs exactly to my expectations.

    Date: 08/09/2021 Name: Mr John Miller

  • Service:

    Always looked after

    A very professional business from the top down and yet I always feel one of the family when I'm there.

    Blackshaws' reply: Thank you very much for your kind review. As a family business our aim is to create a relaxed and friendly environment for our customers so it is very rewarding to receive such positive feedback.

    Product:

    A excellent part exchange deal (my 4 year old Vitara) for the SX4 which is beautiful vehicle with only 10,000 miles. Could not have wished for a better outcome. Thank You Blackshaws.

    Date: 01/09/2021 Name: Mr John Hedley

  • Service:

    Top service

    Very impressed with the team at Blackshaws, professional advice and support throughout the purchase. After sales experience has been good.

    Product:

    Lovely car, clean and tidy when received

    Date: 01/09/2021 Name: Mr Paul Yeadon

  • Service:

    Very easy transfer

    Would certainly recommend

    Product:

    Very comfortable vehicle with wonderful accessories

    Date: 26/08/2021 Name: Mr James Ord

  • Service:

    Great car, fantastic staff!

    This is our second car from Blackshaws. All the staff there are very helpful and friendly, nothing is to much trouble. This makes the whole process from ordering the car to collection an absolute breeze. The car is lovely and I have no hesitation recommending them to friends and family.

    Blackshaws' reply: Thank you very much for your 5 star review. We really appreciate your positive feedback about our sales team and are delighted you are enjoying your new car.

    Date: 20/08/2021

  • Service:

    I have bought cars from Blackshaws for many years now and hesitate to go elsewhere because their customer care is so good. The whole process of buying a new car, despite the current situation, was smooth and well co-ordinated. Staff are very helpful and will always try their very best to accommodate your needs. Aftercare service is excellent and when you visit the showroom staff are friendly and welcoming.

    Blackshaws' reply: Thank you very much for your feedback and also your loyalty over many years. Although the last 18 months have been challenging, our staff have been fantastic at adjusting to new ways of working and it's lovely to hear that you still found the process was smooth and that our team were so helpful.

    Date: 20/08/2021 Name: Mrs Carol Hodgson

  • Service:

    Fabulous service from Andrew in sales

    The sales team were polite knowledgeable and friendly but not overly pushy, which is just how I like it

    Product:

    I love my new mg3 , it’s nippy and eye catching

    Date: 12/08/2021

  • Service:

    The salesman Andrew Baillie was very professional, helpful and friendly. He took me through the process and explained everything clearly. When I collected my car all the paperwork was ready, the car taxed and the GAP insurance sorted. Also he arranged for my current service plan to be transferred to cover my new car. A very smooth experience.

    Blackshaws' reply: Thank you very much for your 5 star review. We're delighted to hear that Andrew looked after you so professionally and that you are enjoying your new Vitara.

    Product:

    Completely new type of car for me ie small SUV type. Getting used to it and enjoying driving it.

    Date: 11/08/2021

  • Service:

    I have had a few cars from different garages and they have been far the be

    Amazingly fast and safe, realy helpful staff

    Date: 10/08/2021 Name: Mrs Audrey Mullarkey

  • Service:

    Attended to my enquiry regarding my trade in vehicle against my new purchas

    Excellent all round attention regarding my trade in vehicle against my new purchase.

    Product:

    Excellent

    Date: 10/08/2021

  • Service:

    Amazing

    We were served by Ross right from the start, very friendly and more than helpful, both me and my boyfriend have been taken back by the outstanding customer service that Blackshaws gave to us. The deal was done within 1 hour of walking in. Ross kept in contact all the way through and couldn’t be happier. I would also like to say I won’t ever deal with another garage apart from Blackshaws in the future as they give the best service and don’t treat you like second class citizens compared to another local garage. Thank you so much to Ross and the Blackshaws team at Alnwick.

    Blackshaws' reply: Thanks very much for taking the time to post such a lovely review. As a family business it's very important to us to provide great customer service and we're so pleased to hear that Ross has looked after you in such a friendly and professional way.

    Product:

    Excellent

    Date: 10/08/2021 Name: Mr Matthew Newton

  • Service:

    Perfect

    Once again I have had an excellent, friendly experience at Blackshaws. Thank you Richard x

    Date: 10/08/2021 Name: Sue

  • Service:

    Couldn't better, as usual. Very happy with whole experience

    Product:

    Very happy, so far, see how it performs in the winter months.

    Date: 09/08/2021 Name: Mrs Eleanor Rushton

  • Service:

    Everything was well organised, I would definitely recommend them

    Product:

    Everything was well organised, I would definitely recommend them

    Date: 08/08/2021

  • Service:

    Fabulous Customer Service

    I Could not have asked for a better experience in buying a car. The customer service from Max and the team from Blackshaws was fabulous.

    Blackshaws' reply: Thank you very much for your feedback. We'll be sure to let Max and our team at Morpeth know you were so pleased with our customer service.

    Product:

    Excellent

    Date: 31/07/2021 Name: Susan

  • Service:

    Great service.

    Would and have recommended to family and friends. Very informative regarding vehicle. Quick and friendly service.

    Product:

    Love the Swift. Easy to drive. Economical. Light steering, room for 5 adults plus room on the boot for my medium size dog. Air con is great.

    Date: 30/07/2021

  • Service:

    Great salesman

    Helpful, friendly salesman, didn't rush us to make up our minds

    Date: 29/07/2021 Name: Mrs Janet Wood

  • Service:

    Friendly family service

    Friendly service in all departments

    Product:

    Fantastic car all round great driving experience

    Date: 25/07/2021 Name: Mr hall

  • Service:

    Guided the whole way through buying my first car on finance, lovely customer service

    Blackshaws' reply: Thanks very much for your 5 star review.

    Product:

    Really happy with my purchase

    Date: 22/07/2021 Name: Miss Sarah Robertson

  • Service:

    From beginning to end the service and contact had been exemplary

    Fantastic service

    Blackshaws' reply: Thank you very much for your kind feedback. We try very hard to offer the highest levels of service so to have it described as 'exemplary' is especially pleasing to hear.

    Product:

    Excellent service throughout

    Date: 15/07/2021 Name: Mr George Kershaw

  • Service:

    First class service

    Everything would recommend and buy again

    Product:

    Looked after very well and very pleased

    Date: 15/07/2021

  • Service:

    ExcellentX

    Product:

    Excellent

    Date: 15/07/2021 Name: Mrs Janet Waite

  • Service:

    The experience was very professionand and friendly.

    I would definitely buy from Blackshaws again and would recommend them for their friendly, professional service. I am very happy with my purchase.

    Blackshaws' reply: Many thanks for your 5 star review. We're delighted to hear you're so happy with your new Mitsubishi Mirage.

    Product:

    It’s a great little car, nippy and has everything I need. Good mpg and comfortable. Easy to park.

    Date: 11/07/2021 Name: Pauline

  • Service:

    Outstanding. From start to finish the level of service was very professional, informative and reassuring.

    Blackshaws' reply: Thank you very much for taking the time to review your buying experience at Blackshaws and leaving such positive feedback.

    Product:

    The car matched the information given by Blackshaws exactly and I was given very opportunity to ask as many questions as I liked!

    Date: 07/07/2021 Name: Mrs Susan Lancaster

  • Service:

    they were not pushy about selling you a car and gave you a chance to look at what was on sale, when i did see the car i liked they were efficient and good yes I would probably recomend them and probably buy from them again.

    Blackshaws' reply: Thank you very much for your positive feedback.

    Date: 03/07/2021 Name: Miss Yvonne Mellon

  • Service:

    No pressure sales.

    Good Service, polite staff and no sales pressure.

    Blackshaws' reply: Thank you very much for your positive review. It's much appreciated.

    Date: 30/06/2021

  • Service:

    The whole experience of purchasing a new car was made very simple.

    Blackshaws' reply: Thank you very much for your 5 star review. It's really good to hear you found the process so simple and that you were very pleased with our service. Enjoy your new car.

    Product:

    Excellent service would recommend to anyone

    Date: 28/06/2021 Name: Mrs Margaret McMullen

  • Service:

    Great customer service by Ross on the sales team

    Blackshaws' reply: Many thanks for your 5 star review. We'll be sure to let Ross know about your positive feedback and it's great to hear you're so pleased with your car.

    Product:

    Loved it when I saw it, great price, was well presented

    Date: 23/06/2021 Name: Mrs Angela Roberts

  • Service:

    Brilliant service, would highly recommend.

    Blackshaws' reply: Thanks so much for your lovely comments. It's great to hear you were so pleased with our service and your new vehicle.

    Product:

    Car was in immaculate condition and fairly priced.

    Date: 23/06/2021

  • Service:

    A very pleasant and friendly experience from start to finish. Would recommend anyone make a purchase at Blackshaws

    Blackshaws' reply: Many thanks for your positive review. We're delighted to hear that you were so pleased with our service and also with your new car.

    Product:

    Love the car everyone I look at it

    Date: 16/06/2021 Name: Mr Malcolm Smith

  • Service:

    Great Service

    Very friendly and courteous. Would definitley use them again.

    Blackshaws' reply: Thank you very much for your 5 star review.

    Date: 16/06/2021

  • Service:

    Amazing service from start to finish!

    From first making my enquiry of purchasing a new car the customer service I received was amazing I was kept up to date on everything and nothing was a problem and as I had to have dual controls fitted before I could drive my car away they accommodated for the fitter to do it at a time that suited me

    Blackshaws' reply: Thank you so much for taking the time to leave such a positive review. It's great to hear our sales and service teams looked after you so well.

    Date: 16/06/2021

  • Service:

    With all information was given in a polite and easy way to understand and gone over any questions I had about the new vechile.

    Date: 11/06/2021 Name: Mr Trevor Hodgson

  • Service:

    "EXCELLENT SERVICE ALL ROUND!!"

    A very relaxed and friendly experience, from my first visit to driving away with my new car. I wouldn't take my custom anywhere else and would certainly have no qualms about recommending BLACKSHAWS to anyone. One very satisfied customer!!!

    Date: 09/06/2021 Name: Mrs Ethel Spowart

  • Service:

    Great

    Friendly, professional people to deal with. No issues, car is great and the complimentary chocolates were very much appreciated.

    Date: 09/06/2021 Name: Mr Jayden Jack

  • Service:

    Great company to deal with.

    Bought yet another car from Blackshaws. Treated with respect, no hard sell and come away with a good deal.

    Date: 09/06/2021

  • Service:

    New car purchase

    I had an appointment booked for 11 and I wasn’t seen till 11.20. The chair or desk wasn’t cleaned for Covid. I had to ask to have it wiped. 2 other customers had sat in the chair before I was asked to sit down. Once that was sorted Andrew dealt with us politely.

    Blackshaws' reply: Thank you very much for your feedback and our apologies that you had to wait for your appointment. We're also grateful that you have highlighted to us that your customer chair and desk were not cleansed immediately. We have investigated this matter further and have stressed to our team the importance of strict cleansing before and after every customer appointment in line with our Covid safety protocols. Thank you again for bringing this to our attention and we hope that you are enjoying your new vehicle.

    Date: 02/06/2021

  • Service:

    I certainly would buy from them again and recommend them to anyone Max the sales rep was very helpful and polite and nothing was a bother to him

    Date: 02/06/2021 Name: Mr David Wilson

  • Service:

    First class service.. First class new and used cars to select from at very reasonable prices. Well recommended for a look. Great dealing with Blackshaws and will use them from now on.

    Date: 02/06/2021 Name: Mr Thomas Thompson

  • Service:

    Good Buy!

    Excellent service, they did what I asked. I would recommend them for future business.

    Date: 02/06/2021

  • Service:

    Highly recommend Max was excellent

    Blackshaws held the car for us and rang as soon as available to view Max did everything for us and was very professional and made it so easy Max made sure the car was ready the day we wanted it

    Date: 01/06/2021 Name: Mr Raymond Hall

  • Service:

    Good service,good price without a big hassle.

    Date: 01/06/2021 Name: Mr Bryan Ellis

  • Service:

    First class service.

    MJ Campbell was very professional and explained everything throughout my experience at Blackshaws, would definitely recommend.

    Date: 01/06/2021

  • Service:

    Great customer care

    Ross was excellent at giving help and advice

    Date: 01/06/2021

  • Service:

    Very professional nothing a problem excellent service I would definitely deal with them again

    Date: 26/05/2021 Name: Mr Geoff Anderson

  • Service:

    Excellent Service from Andrew at Blackshaws

    Andrew was a very pleasant salesman and looked after us very well. We are really happy with our Nissan Leaf. Our first foray into fully electric driving! We would definitely buy again from Blackshaws.

    Date: 19/05/2021 Name: Mrs Sharon Matzak

  • Service:

    Would highly recommend

    I’ve had a lot of trouble buying cars previously, with that in mind getting my new car from blackshaws was stress free and the guys I spoke to put my mind at ease and I couldn’t recommend them highly enough. The two guys that I dealt with were very friendly, informative and efficient. I got calls when we agreed and didn’t need to chase anything up. Very happy with the service and I love my car, thanks again.

    Date: 13/05/2021 Name: Miss Summer Brown

  • Service:

    Would recommend this dealer to friends and family.

    Yes excellent

    Date: 13/05/2021

  • Service:

    Outstanding service.

    From my first enquiry to the receipt of my new car I had an exceptional service throughout even during these difficult times in the pandemic. I would highly recommend buying a car from Blackshaws.

    Date: 12/05/2021 Name: Mr Andrew Sargent

  • Service:

    Great service from a long established family business

    Purchase of my new car was seamless. Fantastic service once again, no wonder I have always bought from this great family business.

    Date: 12/05/2021 Name: Mr David Cowan

  • Service:

    Good and friendly service.

    Everything was well organised and the sale straight forward. Very satisfied with my purchase and the car is a pleasure to drive. Looking forward to being serviced over the coming years by what appears to be a friendly organisation.

    Date: 12/05/2021 Name: Mr Stanley Herdman

  • Service:

    Excellent service

    Good service. Not pushy. Paintwork well repaired on secondhand car I bought. Helpful advice on controls of new car.

    Date: 08/05/2021

  • Service:

    Excellent service and all questions answered

    Definitely as stated excellent service and customer care

    Date: 05/05/2021 Name: Mr Jack Ord

  • Service:

    Everything as usual with Blackshaws was straight forward, hassle free, and conducted with politeness.

    Date: 05/05/2021

  • Service:

    Sales staff always courteous and helpful. Business always done smoothly.

    Date: 05/05/2021 Name: Mr William Dryburgh

  • Service:

    I was pleased with the service from the sales team.

    Date: 03/05/2021 Name: Mr Paul Booth

  • Service:

    Very good company to deal with

    Very easy to deal with this company. Helpful and informative. Every step of the purchase was as they said it would be. Efficient paperwork. Very happy with the car.

    Date: 27/04/2021

  • Service:

    I have bought cars from them, for over 30 years and wouldn't go anywhere else.

    Date: 20/04/2021 Name: Mr Gary Weightman

  • Service:

    Great service, from afar

    Max was extremely helpful and dealt with my queries professionally and quickly, especially due to the remote sale and the covid restrictions.

    Date: 15/04/2021 Name: Pryor & Rickett Silviculture

  • Service:

    A five star family company

    The service I received from Blackshaws’s was spot on, George the salesman was a perfect gentleman, he took time to go over the whole process, he explained everything in detail and I was never under pressure to buy. The vehicle was very clean and had a year’s Mot and a service. I was delighted with the whole experience I would totally recommend Blackshaw’s to everyone I know, It’s pleasing to know that business’s like Blackshaw’s are still out there,, Thank you Albert

    Date: 07/04/2021 Name: Mr Albert Johnston

  • Service:

    There service has always been excellent and would recommend them.

    Date: 07/04/2021

  • Service:

    A first class experience...

    I found Blackshaw's very straightforward to deal with; knowledgeable and fair in the value they put on my part exchange as well as reasonable in terms of price of the car I purchased from them. They delivered the car to me and even included a small gift in appreciation of my business. They are a family run business and it shows in they value thier customers - highly recommend them.

    Date: 07/04/2021 Name: Mrs Katharine Barker

  • Service:

    Excellent service carried out in a very friendly and professional way.

    Date: 07/04/2021 Name: Miss Marion Wilson

  • Service:

    As always - A1

    Despite Covid staff were extremely helpful; dealt with my requests re my previous car and Ross was pleasant and efficient in ALL the details of my choice and purchase of a replacement

    Date: 07/04/2021

  • Service:

    Brilliant!

    Everything, no ********, nice young man delivered my car, follow up phone calls straightforward. Car as described, what more can you ask for.

    Date: 23/03/2021

  • Service:

    Great service with friendly staff. Would definitely recommend.

    Date: 19/03/2021 Name: Mr Neil Hunter

  • Service:

    First Rate service, efficient, friendly and covid safe.

    Date: 18/03/2021

  • Service:

    First class service, care and reliability.

    Blackshaws are the most amazing dealership in the area. They always put the customer first and nothing is ever too much trouble. Buying a car from them is always a very simple and easy experience. Their sales team are fabulous and their after sales team are equally as good. I would never ever go anywhere else now to buy a car.

    Date: 16/03/2021 Name: Mrs Anne Hopper

  • Service:

    Well informed, not pushy and provided me with a good deal.

    Well informed, not pushy and provided a good deal ! Highly recommended

    Date: 16/03/2021

  • Service:

    Top motor service department and sales team

    Blackshaws are always helpful and listen. I have now bought eleven cars from them over the years and the service is always top notch. They always help and only have solutions never a problem. Just bought a Vitara and even with the lockdown they helped all the way through the process, and the car is great so thankyou.

    Date: 16/03/2021

  • Service:

    Excellent friendly, customer focus sales team.

    Date: 11/03/2021

  • Service:

    Happy with the car second time I’ve dealt with blackshaws

    Date: 11/03/2021 Name: Mr Robert Buglass

  • Service:

    Great service and attention.

    They really care about their customers and aim to give the best experience possible. From initial contact to car delivery they were there to help every step of the way.

    Date: 11/03/2021

  • Service:

    Brilliant service

    Always reliable and the communication is so good. They never leave us waiting for an answer and are very helpful. They also sell you the car you need not the most expensive

    Date: 10/03/2021

  • Service:

    Superb Service.

    Buying a new car in Lockdown is completely different to the norm but the advice and help given by Blackshaws team made the whole experience both pleasant and easy. They were efficient and friendly and professional.

    Date: 10/03/2021

  • Service:

    Very friendly and professional. Made buying the car so easy

    Date: 10/03/2021 Name: Mr Steve McMaster

  • Service:

    5 *****

    Excellent service well explained about the car details and fittings

    Date: 10/03/2021 Name: Mr Derek Fairbairn

  • Service:

    Another happy purchase

    Highly recommend Blackshaws, bought cars for years from them, great friendly knowledgable sales team, great after care and great service team. Great local dealerships

    Date: 10/03/2021 Name: Mr Chris Black

  • Service:

    Excellent service every time.

    They always give excellent service and listen to your needs in a car. Couldn’t recommend them high enough.

    Date: 10/03/2021 Name: Mrs Dorothy Black

  • Service:

    I received a phone call minutes after my email. Very efficient, knowledgeable and courteous.

    Date: 08/03/2021

  • Service:

    Yes I would buy from them again no problems encountered throughout the whole sale

    Date: 06/03/2021

  • Service:

    Service could not have been better from start to finish one of the best and easiest ways I have bought a car.

    Date: 05/03/2021 Name: Mr Tim Stone

  • Service:

    Very good and Excellent Ross how I was dealing with he was very good and a good relationship as well the two men how drop the car off Excellent as well should me about the New car Thank you so much

    Date: 05/03/2021

  • Service:

    First class service

    First class customer focused service. MJ and the team were a pleasure to deal with. Never had such ease to purchase a vehicle before and would be delighted to recommend them to anyone looking to purchase another vehicle

    Date: 05/03/2021 Name: Mr Alexander Mckenzie

  • Service:

    Extremely helpful throughout and no pressure sales

    Blackshaw’s staff were excellent throughout the process of buying a car during a pandemic. We felt completely safe throughout. There was no pressure from the salesmen we spoke with which we appreciated greatly.

    Date: 26/02/2021 Name: Mrs Gillian Stafford

  • Service:

    Well looked after

    Kept me informed during every step of the purchase even though it was done remotely during lockdown and staff were working under difficult circumstances. The process was easy on line. Felt confident in all necessary Covid precautions when I had to go to the showroom to collect the car. I would recommend using Blackshaw’s

    Date: 23/02/2021

  • Service:

    Excellent service

    Excellent Very good customer Service No pressure sale

    Date: 23/02/2021

  • Service:

    Can’t complain at all First Class service

    First class service, Bought and paid for on the Friday and delivered on the Monday,

    Date: 23/02/2021

  • Service:

    Excellent customer service

    Excellent customer service. Couldn't be more helpful and answered all questions very quickly.

    Date: 23/02/2021 Name: Mrs Alison Hutchings

  • Service:

    Great Sales Team

    Excellent service as usual. Bought a newer Leaf to replace my older one and the sales team were very helpful throughout the whole process. the whole transaction done in a great online way and concluded in 3 days

    Date: 23/02/2021 Name: Mrs Melanie Thew

  • Service:

    COVID secure, as always, friendly, efficient service.

    Date: 05/01/2021

  • Service:

    Brilliant service and fabulous car. Would certainly recommend

    Date: 05/01/2021

  • Service:

    Fantastic service

    Very prompt. Kept me in the loop all way through and were very quick on organising my car etc. I didn't have to worry about anything

    Date: 05/01/2021 Name: Ms Patricia Rice

  • Service:

    All the stages were organised and efficient - buying the car was quick and easy

    Date: 30/12/2020

  • Service:

    Excellent customer service

    Ross was excellent from start to finish, knowledgable and understanding of our needs. Allowing us to test drive the model of car we liked to the Morpeth depot to see the actual car we were interested in and finally bought.

    Date: 30/12/2020 Name: Mr Aaron Wood

  • Service:

    Outstanding service.

    Ross couldn't have been more helpful when we sought to trade our car in for a newer model. Very friendly and open with clear info about the deal. I highly recommend Blackshaws, their service is exceptional.

    Date: 18/12/2020

  • Service:

    Speedy deal.

    Excellent customer service and queries dealt with promptly. Realistic trade in prices offered on two cars. Three days from agreeing deal to picking new car up.

    Date: 16/12/2020

  • Service:

    Very efficient on delivery and communication yes would recommend

    Date: 16/12/2020 Name: Mr Albert Woods

  • Service:

    Good friendly communication with Andrew. Very helpful. Delivery of car. I've always used Blackshaws.

    Date: 10/12/2020 Name: Ms Lisa Little

  • Service:

    .s

    Hxxxxxxxx z

    Date: 01/12/2020 Name: Ms Emma Young

  • Service:

    Their communication and assistance, all done remotely was efficient and just as friendly and courteous as it would have been face to face. Delivery was excellent and checking of the car was carried out by myself and the driver, revealing a few things missing, which the sales team are dealing with. This is not the first car I have purchased and their service has if anything improved over the years. I applaud their coping with the current situation.

    Date: 01/12/2020 Name: Mrs Rhona Goldie

  • Service:

    Excellent as always

    Excellent as always

    Date: 26/11/2020 Name: Mrs Yvonne Seth

  • Service:

    Yes everything went as expected

    Date: 25/11/2020 Name: Mr David Wilson

  • Service:

    Excellent service by all the staff especially Ross.

    Would recommend Blackshaws to anyone looking for a new car

    Date: 25/11/2020

  • Service:

    A very positive experience

    It was my first experience buying a car from a dealer first class sales pitch very helpful young man

    Date: 25/11/2020 Name: Mrs Maureen Angus

  • Service:

    Very pleasant staff with a good service in the present climate

    Date: 18/11/2020 Name: Mr Stuart Gray

  • Service:

    Great car buying experience

    First class service when I recently changed my car. Everything was explained and my car was collected and my new car delivered. Absolutely no problems.

    Date: 18/11/2020 Name: Mr Anthony Yeowart

  • Service:

    Ross who sold the car was helpful and has since answered all my queries "This isthe third car I have bought from Blackshaws and the second through Ross.I like the fact they are a family run concern and not a huge impersonal dealership

    Date: 13/11/2020

  • Service:

    Happy thanks the car is nice to drive

    Date: 11/11/2020

  • Service:

    The gentleman who helped me buy my car was amazing, he told me everything that i needed to know and more

    Date: 11/11/2020

  • Service:

    Yes I would buy again from blackshaws excellent salesman couldn’t be more helpful when buying my vehicle really pleasant experience from start to finish

    Date: 11/11/2020 Name: Mr Malcolm Black

  • Service:

    Brilliant

    Exactly what was wanted, answered everything that was asked

    Date: 11/11/2020

  • Service:

    Excellent!

    I have used Blackshaws now for the purchase of three cars and would not consider going anywhere else. I trust them which is not what you could say about many garages

    Date: 11/11/2020 Name: Mrs Shelagh Williams

  • Service:

    Love our new car

    Max got us the car we didn’t think we could afford, and was very pleasant while sorting it.

    Date: 11/11/2020 Name: Mrs Gillian Stafford

  • Service:

    Excellent service from salesman

    Date: 03/11/2020 Name: Mr Gavin Turnbull

  • Service:

    Great service.

    Great service. Friendly and helpful staff.

    Date: 29/10/2020

  • Service:

    All staff very knowledgeable, no pressure to purchase. Would recommend Blackshaws to anyone.

    Date: 28/10/2020

  • Service:

    Excellent service.

    No hard sell, polite, knowledgeable staff

    Date: 28/10/2020

  • Service:

    Excellent service from Blackshaws Alnwick again especially M J & Mark sorted all my requirements definitely highly recommended

    Date: 27/10/2020 Name: Mr Gordon Hall

  • Service:

    Simply the Best

    Excellent service. Explained everything very clearly. No hard sales talk. Never felt pressured to buy. Friendly, helpful and very patient.

    Date: 27/10/2020 Name: Mrs Elaine Smith