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Get in touchBlackshaws Reviews
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Service:
Blackshaws yet again provided a first class service.
Blackshaws provided a first class service to all aspects of my sales experience. They gave a competitve prices on both exchange and relacement vehicles, the Vitara was ready for collection at the agreed time and was in pristine conditjion.
Blackshaws' reply: Thank you very much for taking the time to leave such lovely feedback. We're delighted to hear you're so pleased with your Suzuki Vitara and the service we provided.
Product:First class vehicle with first class service.
Date: 18/03/2024 Name: Mr David Allen
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They are a family ring business
They were very professional also delivered my new car took my old one back to Alnwick I buy my old car there 16 years ago I would always Blackshaws to my friends
Date: 18/03/2024 Name: Mrs Jen Sutherland
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Excellent service - thank you
Excellent service
Product:Compact stylish and drives well
Date: 18/03/2024 Name: Mr Martyn Deck
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Great service
Very helpful and efficient regarding the my purchase my new car. The car was immaculate and well presented
Blackshaws' reply: Thank you so much for your 5-star review. It is very much appreciated.
Product:Great car, well presented and a great drive
Date: 18/03/2024 Name: Mrs Suzanne Robba
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You know you are dealing with people who know their cars.
Product:They supplied exactly what I wanted.
Date: 01/03/2024 Name: Mr Barry Belton
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Top quality service
Top quality service from MJ seemless from start to end it was like having Ronnie Black back selling cars. I thought Ross was now the top salesmen but there’s life in the old dog. Thanks MJ
Product:Great motor in pristine condition
Date: 29/02/2024 Name: Mr Richard Gander
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Clearly explained not pushing allowing time for me to make a decision Good after care service Would go back and recommend Blackshaws to others
Product:Date: 29/02/2024
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super service
My husband &I have bought several cars from Blackshaws and have always received excellent service from them.
Blackshaws' reply: Thank you very much for your positive feedback and your loyalty to Blackshaws. Enjoy your new Swift.
Product:All clearly and fairly done.
Date: 27/02/2024
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Always 1st class sales team
They found the car that I needed
Product:Date: 24/02/2024 Name: Mr Stephen Yeadon
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Excellent service and friendly staff
Used Blackshaws for many years. Always a great experience.
Date: 23/02/2024 Name: John park
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See above, BUT it is too soon to assess the overall quality of Suzuki.
Very easy and honest, good cover and warranty, car in good condition. Good price on vehicle exchange
Product:I HAVE ALREADY REVIEWED THE PURCHASE ............ BUT it is TOO SOON to assess the quality of the vehicle!
Date: 22/02/2024 Name: Mr Arthur Wilson
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Great customer service
Was pleased with the service. I felt I got good advice and the sales team were knowledgable and as I was looking specifically for a towing vehicle they understood my requirements. Everything was explained clearly and there was no pressure. Also and importantly as a women buying a car.. I was spoken to not my partner you will not believe how often that still happens!
Blackshaws' reply: Thank you very much for your detailed review. It is very rewarding to receive such positive feedback and we're delighted to hear that Ian looked after you so well and that you're very happy with your new KGM Musso pick-up.
Product:So far very happy with the car, I trade in an L200 which I loved but I would recommend anyone interested in a pick up looks at the KGM it is quiet, smooth, powerful and feels very refined to drive. I haven’t towed with it yet as I have to do 600 miles as recommended in the handbook so hoping it performs as well with the weight on the back. But overall you don’t feel like you are in a pick up but in a smart suv
Date: 19/02/2024
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Excellent sales service
Knowledgeable salesperson Ian ,gave us the information we needed and also gave us the options of purchase without pressure.
Product:Boot space seems smaller than previous model and the drivers seat belt is awkward to fit. But otherwise very good
Date: 16/02/2024 Name: Mr Lawrence Child
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Great service
Friendly and helpful service. Would definitely use again. Easy part exchange and great vehicle handover
Product:Great car. Perfect for my needs and good price
Date: 15/02/2024 Name: Mr Adrian Ingram
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Super service and delighted with car
Great experience, super car
Blackshaws' reply: Thank you very much for your 5-star review. Enjoy your Suzuki S-Cross.
Product:Great car , super drive , all mod cons
Date: 19/02/2024
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positive, good
Helpful, friendly service, polite.
Product:Very pleased, nice clean car for day to day use.
Date: 15/02/2024
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MJ was Excellent from start to finish good communication ,really pleased with the car definitely use Blackshaws again.
Blackshaws' reply: Many thanks for your lovely feedback. It's much appreciated.
Product:Car buying made easy all staff are a credit to the company.
Date: 19/02/2024 Name: Mr Timothy Ford
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Extremely good staff, very friendly and welcoming,listen to our needs and found car which was suitable for us
Product:Had a trial run out with one of your salesmen who was explaining every to me, felt very comfortable
Date: 15/02/2024
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Simply the best dealer
Simply the best dealer after a lot of experience with others I the past we now would immediately go to Blackshaws Alnwick first
Product:Excellent handling throughout the process
Date: 15/02/2024
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Fantastic service
Excellent service from Ian very informative. Pleasure to deal with .
Product:Fantastic vehicle ideal work horse
Date: 10/02/2024 Name: Mr Mark Reynolds
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Good service throughout the process from ordering the car to collecting it.
Blackshaws' reply: Thank you very much for your 5-star review and your loyalty to the Suzuki Ignis. Enjoy your new car.
Product:I have had three Ignis cars in the past and they suit my purpose.
Date: 13/02/2024 Name: Mrs Kate Allport
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Good friendly, professional service..
Product:Date: 09/02/2024 Name: Mrs Sally Wells
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I have always had very efficient service from them
Would recommend
Date: 01/02/2024
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An ex demo vehicle at a sensible price in very good condition.
Informed and helpful - not at all pushy or over keen. We were left to reflect on the experience and we changed the payment from a deposit and mothly payments to an outright purchase, quite late on too. There were no problems. Paperwork was easy to follow and overall the experience was very favourable. And we love the car!!
Product:A trouble free purchase from start to finish.
Date: 31/01/2024 Name: Mrs Margaret Moore
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As a Family Company they know their customers as people, not just as an income stream. So the support given at point of sale and for any follow up needs be they parts or service is second to none, that` is why the have so many repeat customers.
Blackshaws' reply: Thank you very much for your lovely feedback which we'll share with our whole team and we're delighted to hear you're enjoying your Nissan Qashqai.
Product:Great car, first time with a Nissan, if I had known how well built and what an excellent drive the Qashqai is I would have got one years ago.
Date: 24/01/2024 Name: Mr Chris Jackson
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Friendly service.
Product:Date: 23/01/2024 Name: Mrs Carole Roberts
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Excellent service and customer care
Blackshaws' reply: Many thanks for your 5-star review.
Product:Good all round small runabout
Date: 24/01/2024 Name: Mr Steve Dixon
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First rate.
Date: 23/01/2024 Name: Mr David Hopwood
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Great service
It’s alway a pleasure buying from Ross at blackshaws! Cracking service and aftercare
Product:Love the car, easy to buy
Date: 15/01/2024 Name: Mrs Deborah Ash
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nice shiney car
Always polite and helpful
Blackshaws' reply: Thank you for taking the time to leave such a positive review. It's lovely to hear you're so pleased with your new S-Cross. We agree, it's a great looking car!
Product:love the new shape, have driven SX4's for a few years this is the best
Date: 16/01/2024 Name: Mr Trevor Morris
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Spot on .
Most professional service I've dealt with in motor sales. Excellent service.
Product:Date: 05/01/2024
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Solved the problem with in minutes, brilliant
Date: 05/01/2024 Name: Mr Ivan Rowley
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SERVICE FROM EVERYONE WE CAME IN CONTACT WITH MOST ESPECIALLY THE SALESMAN THAT WE DEALT WITH VERY GOOD
Product:WE ARE VERY PLEASED WITH THE VEHICLE
Date: 05/01/2024 Name: Mr James Sinton
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Excellent customer service
I have been a loyal Blackshaws customer for 10 years now, the service is second to none and I will continue to buy new vehicles from the Blackshaws team.
Blackshaws' reply: Our sincere thanks for your 5-star review and for your loyal custom over such a long period of time. We're delighted we were able to find the right car for you and we look forward to your next visit.
Product:the Blackshaws team spent time looking for the car spec I gave them and met all of my needs
Date: 16/01/2024 Name: Ms Philippa Gibb-kirk
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Everything was excellent and many thanks to Ross Straughan for his excellent help
Product:Thanks to Ross Straughan for all his excellent help and advice Couldn’t have been better Many thanks
Date: 05/01/2024 Name: Mr Paul Havelin
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Excellent family business
A super company to buy from. Andrew makes the whole experience easy.
Product:Date: 05/01/2024
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Exemplary garage outstanding
I've been going to blackshaws for many years and the service is always fantastic they never tried to sell you anything that you do not want and always accommodate you with every requirement that you need the staff are extremely helpful and understanding and never force a sale on you as for the technicians and the receptionists they are first class in every way possible and extremely helpful this is a garage that is totally exceptional in every way that's why I travelled 130 mile round trip to buy the Suzuki swift exemplary showroom staff and vehicles with lots of choice
Blackshaws' reply: Thank you very much for your lovely review and your loyalty to Blackshaws. It is much appreciated. It is so rewarding to hear such positive feedback. Enjoy your new Swift!
Product:Simple straightforward and a real pleasure to buy a car from Blackshaws
Date: 16/01/2024 Name: Mr Alexander Jarre
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Made to feel welcome when buying a car.
Excellent customer service from contact to buying a car. Friendly and helpful staff. Always a follow up regarding your purchase.
Product:Car was nice and clean on purchase
Date: 23/12/2023 Name: Mr Paul Bestford
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Simply 100% on all fronts from.sales thro to after sales
Product:Great little car, ideal for what I want from a car
Date: 23/12/2023
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Great service
I was kept up to date at every stage by Andrew. He was most helpful and knowledgeable
Blackshaws' reply: Thank you very much for your positive feedback and we're delighted you are enjoying your Nissan Juke.
Product:The seating position is great. Really high up and the all round vision is very clear. Drives really well
Date: 18/12/2023
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Complete personal service from a family business.
Excellent family business
Product:Lovely to drive and comfortable
Date: 05/12/2023 Name: Mr Ali Hutchison
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The facts,that's all
Customer service excellent car supplied in great order.Will not hesitate to use again
Date: 03/12/2023
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Excellent service - we’ll buy again. Andrew Bailey is the man, polite, knowledgeable, respectful, pleasant, very professional to deal with
Blackshaws' reply: Many thanks for your 5-star review. We'll be sure to pass on your positive feedback to Andrew and we're delighted to hear you're enjoying your new Suzuki Swift.
Product:Everything we need for a small car
Date: 04/12/2023
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First class
The service was great this is my second car I have bought from Blackshaw would not buy anywhere else
Date: 23/11/2023 Name: Mr David Murphy
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I thought the service was really good Malcolm explained the car details and good information when selling the car. I would recommend Blackshaws as a good car dealership.
Product:Date: 18/11/2023
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excellent performance
they did everything well and kept me informed
Product:good all round service and customer care
Date: 08/11/2023 Name: Mr Anthony Gleave
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Bought a car that was not advertised!
Blackshaws found me an MG HS Phev from their staff cars that exactly fitted my requirements. A test drive was arranged and we liked the car. Trading in my old Outlander was easy and the whole process flowed smoothly. I felt my loyalty to Blackshaws was fully rewarded.
Blackshaws' reply: Thank you very much for your 5-star review. We were delighted to be able to find a new MG car that suited your needs and we appreciate your loyalty to Blackshaws.
Product:Excellent safety equipment, spacious and comfortable on long journeys. I would prefer actual dials and switches to control the heating, ventilation and air con. On cold mornings, the car won't let me drive on electricity even on short journeys, so I am fighting against its systems.
Date: 02/11/2023 Name: Mr Martin Rigg
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Simple
Ross made the whole process simple and it wasn’t too expensive.
Product:Date: 21/10/2023 Name: Mrs Gillian Stafford
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As always first class Service can't be faulted.
Welcoming without any pressure.
Product:Value for money comfortable and meets our needs
Date: 17/10/2023 Name: Mr John Findlay
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Simply the best
I have used many dealers previously but now stick with Blackshaws at Alnwick. Perfect for sales and service
Blackshaws' reply: Many thanks for your lovely feedback. It is much appreciated.
Product:M great salesman no push long test drive and we ordered another car when we picked up this one!
Date: 02/11/2023
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Superb salesman explained all aspects of the car. Handled all transactions, with reassuring competence. Answering all our questions in depth.
Product:Love the car, but would need more use to rate with meaning
Date: 16/10/2023 Name: Mrs Alice Whincup
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Blackshaws has the full package!
Attention to detail and good all round customer service at point of sale and on going support for future needs to keep the me on the road.
Product:The model of Vitara I purhased has a high level of equiment, all wheel drive and handles well on the counrty roads in my area.
Date: 16/10/2023
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Good professional service
Product:Nice car easy to drive, suspension abit harc
Date: 16/10/2023 Name: Mr Andrew Middleton
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Very satisfied with the service. Ross Straughan was very helpful.
Product:Pleased with Suzuki Ignis.
Date: 15/10/2023 Name: Mrs. Judith Mearns
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Thank you
I have used Blackshaws for a number of years now to service and supply accessories for L200. They have always been fair and attentive so it seemed natural to go to them when looking to purchase a new vehicle. Again the sales team and service team have done Blackshaws at Morpeth proud. Two minor niggles with car were happily and quickly resolved.
Product:Not initially a vehicle I would have sought to buy but the interior specification and drive comfort for the price have converted me. More than capable of towing a large caravan and carrying a full load.
Date: 14/10/2023 Name: Mr Ray Henderson
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The service was exceptional, I wouldn’t buy a car from any other garage. This is the 3rd car I have had from Blackshaws Alnwick, They made it possible for me to get a new car, first time I’ve owned a new car, I’m over the moon!
Product:Love my Swift, it’s really beautiful. I can fit 3 dogs on the back seat for lots of adventures. It’s fantastic I love it !
Date: 11/10/2023 Name: Mrs Maria-anne Scott
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Fabulous customer service
Wonderful service, caring attitude, such a joy thank you.
Product:Fun to drive, easy to handle and economical, excellent all round.
Date: 08/10/2023 Name: Miss Susan Little
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Easy and relaxed
Easy to deal with ; friendly and efficient
Product:Lovely small car . Nice to drive and easy to park
Date: 07/10/2023 Name: Mrs Barbara Dierckx
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MG ZS Ev Purchase
From my first enquiry to picking my new car up, Mj from Blackshaws Alnwick made sure I was kept updated. His help and knowledge made the experience seemless. Fantastic customer service.
Product:The customer support.... Mj from Blackshaws Alnwick, was flawless. Would highly recommend going to see him if you are thinking of changing or buying a vehicle. No hard sales, just honest friendly advice was given.
Date: 07/10/2023
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Very friendly efficient staff made our choice of a Suzuki S cross very easy
Product:Date: 28/09/2023 Name: Mr Leonard Chambers
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Absolutely first class
Cannot fault the service in any way,Andrew was so lovely & helpful & made the whole experience e complete delight
Product:Fantastic car,lovely helpful staff,cannot sing their praises highly enough,will recommend you to everyone.
Date: 27/09/2023
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Excellent service
Excellent. Knowledge of product was very good and accurate, with the service in the showroom very good at all times.
Product:Very good for the cost of the vehicle.
Date: 27/09/2023
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First class.
First class service would buy from them again.
Product:Very small things that I would have expected to be in better condition.
Date: 24/09/2023 Name: Mr Robert Dalrymple
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Excellent service, car delivered in “as new” condition, I would definitely highly recommend.
Blackshaws' reply: Thank you very much for your positive review. It is much appreciated.
Product:Date: 27/09/2023
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Trouble free exchange and always kept up-to-date
Excellent service sourcing appropriate car and no hassle part-exchange.
Product:Excellent small car with any extra facilities.
Date: 19/09/2023
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Excellent service. Andrew was very professional and very patient and explai
Excellent service very professional
Blackshaws' reply: Many thanks for your lovely feedback. Great to hear you're enjoying your Suzuki Ignis.
Product:Lovely little car just what I wanted. Automatic transmission, very nippy on the motorway and also a hybrid
Date: 18/09/2023
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Suzuki VITARA
Very good.
Product:Have always received good service from them.
Date: 14/09/2023
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Great service again .
Excellent service- everything was made simple and straightforward.
Blackshaws' reply: Thank you very much for your positive review. We're delighted to hear you were so pleased with our service and your new car.
Product:Lovely car- it has everything I need.
Date: 18/09/2023 Name: Mr Andy Hall
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DElighted with excellent service by dedicated staff
Delighted wit excellent service by dedicated staff, brilliant.
Date: 03/09/2023 Name: Mrs Anthea Allanson
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Easy to deal with
I’ve bought lots of cars from blackshaws Why would I change
Date: 27/08/2023
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Very good service
Very good service from start to finish will be back again in 3 years time love my mg4
Blackshaws' reply: Many thanks for your 5-star review. Enjoy your electric MG4!
Product:Love this car and good service from the dealer
Date: 29/08/2023 Name: Mr Michael Quinn
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Good service
A prompt professional service with the help of polite professional staff
Product:An economical comfortable car
Date: 23/08/2023
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Best car buying experience.
The best two car buying experiences I’ve had were ten years apart and were both at Blackshaws Alnwick. Bought cars from various garages over the years but none come close to Blackshaws for friendly polite service. On this occasion I dealt with Ross and have to say he answered all my questions and was very knowledgeable on the full range of Suzuki models. Hopefully the Vitara I bought will last a few years but will be back when the time comes to replace it.
Blackshaws' reply: Thank you so much for your lovely review. It's very rewarding to receive such positive feedback and it's great to hear that Ross looked after you so well.
Product:Date: 29/08/2023 Name: Mrs Sheila Davison
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A Good Company to do business with.
Having looked at various vehicles on their web site we arranged a visit and dealt with a great sales manager (Andrew). Made a good offer on our vehicle as part exchange and arranged to pick up new vehicle in a couple of days. On collection day Andrew went through every query we had about new controls and the vehicle was nearly full of fuel. Also arranged a two year service plan for a very reasonable price. All in all a very good company to deal with. Definitely recommend them.
Product:A good value vehicle that is well built and reliable. Above very good value for the amount of standard equipment.
Date: 23/08/2023 Name: Mr Mark Eden
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Highly recommended
The staff at Blackshaws are extremely helpful with all your queries and they will answer all your questions or find the answers if they don't have them. Most of all, they are not in any way using pressure sales tactics which many other garages do.
Blackshaws' reply: Thank you very much for your 5-star review. It's much appreciated and it's lovely to hear you're so pleased with your new electric MG.
Product:Having driven petrol cars for the last 40 years, I was a little sceptical about going fully electric. I am now a total convert and would not go back to driving petrol cars. This is a great car to drive, much cheaper to run and obviously more environmentally friendly. Take a test drive in one, you'll be as surprised as I was.
Date: 21/08/2023 Name: Mr Barry Ashworth
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Very satisfied⁰
Product:Date: 17/08/2023 Name: Mrs Heather Forster
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Excellent service friendly and helpful staff
Product:Date: 05/08/2023
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Quick, Easy and High Quality
I've never bought from blackshaws in the past but following great feedback from family and friends I gave it a try. I can't fault it. From start to finish MJ was fantastic. He talked me through my options and what my car was worth part ex etc. I bought a car and even the aftercare was great. I had a private plate on my previous car which he sorted out with the dvla to transfer, all documents were online so no sitting signing paperwork I could do it in my own time. I highly recommend blackshaws and will certainly buy from them again. A lady rang me a week after I bought the car and asked how I was finding it, anything they could of done different etc. She was love (sorry I forgot her name)
Blackshaws' reply: Thank you so much for your detailed review. We try hard to offer great service to our customers so it is particularly rewarding to receive such positive feedback. We'll be sure to share your comments with MJ and the rest of our team.
Product:Date: 07/08/2023 Name: Mr Michael Clements
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Made to feel welcome when buying a car.
I have used Blackshaws for some years and find them to be very helpful when buying a new or used car. Customer service is at the forefront with no pressure on what you want when buying a car.
Product:Great customer service and with the purchase of a car. Would recommend Blackshaws.
Date: 04/08/2023 Name: Mr PAUL BESTFORD
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A very helpful technician
Tim was very helpful when my headlights needed adjusting. He explained things clearly and fixed the problem quickly and effectively
Blackshaws' reply: Thank you for taking the time to post such a positive review and we're pleased Tim was able to sort your headlights so quickly. Enjoy your new electric MG!
Product:a remarkable vehicle (in a good way)
Date: 01/08/2023 Name: Mr Roy Stephenson
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Excellent service
Product:It is a great little vehicle
Date: 29/07/2023 Name: Mr Barry Belton
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Great service from friendly professional staff. Everything was explained well and the sale was seamless.
Product:Great car with all I need and it goes well
Date: 19/07/2023
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Highly recommend and would definitely use again. Excellent level of service throughout, from initial enquiry to test drive and final purchase. I travelled some distance to the dealership as they had exactly what I was looking for and my particular thanks to Ross for his help in accommodating this.
Blackshaws' reply: Thank you very much for your 5-star review and for travelling to our dealership to buy your new car. It's lovely to hear that Ross looked after you so well.
Product:Exactly what I was looking for and car was spotless on collection.
Date: 12/07/2023
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Highly recommended for customer service, very easy to deal with. Car salesman who actually listened to us. Will return for servicing.
Product:Date: 11/07/2023
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always a pleasure to deal with Blackshaws staff
As usual they were very efficient and professional
Product:well presented clean car *
Date: 10/07/2023 Name: Mr Robert Thompson
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Excellent service !!!!
Smooth transaction from start to finish. Sales person was honest and professional at all times . Can’t fault it and would highly recommend.
Blackshaws' reply: Thank you for taking the time to leave such a positive review. It's great to hear you've seen an improvement in your fuel economy with your new hybrid car.
Product:Suits our needs perfectly. The mild hybrid is a huge bonus and we have seen a big difference in the car’s economy all ready .
Date: 12/07/2023
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Sales staff were very helpful when I was looking to buy a used car. They showed me everything that fitted my requirements and were not pushy, giving me plenty of time to consider. The actual purchase and collection was also very smooth.
Product:The car fits all my requirements. The price was reasonable and in line with other sellers.
Date: 08/07/2023
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I have had a lot of cars from Blackshaws and they have always been great
Blackshaws' reply: Many thanks for your lovely feedback and your loyalty to Blackshaws. It is much appreciated.
Product:I am very pleased with my car
Date: 12/07/2023
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...
Andrew Bailey was very helpful can't fault him, give him a pay raise
Product:It is my first automatic car and very easy to drive
Date: 12/06/2023
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Great service
Spotted an ex demo on the Blackshaws website and contacted Ross to arrange a test drive. Everything was very quick and collected the car the following day. Very happy with my 2nd car from Ross, he even organised the transfer of the service plan to the new vehicle. Thanks Ross!
Product:Love the car, the prep. the handover and the chocolates!
Date: 12/06/2023 Name: Mike H
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a good family business
excellent and efficient service. Courteous and sale without pressure.
Blackshaws' reply: Many thanks for taking the time to leave your 5-star review. Enjoy your new car!
Product:quality vehicle as described with excellent preparation
Date: 07/06/2023
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A very smooth purchase of a new car in a relaxed and friendly atmosphere
Date: 06/06/2023 Name: Mr David Darling
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Great service
Very helpful friendly service at all times. They make you feel comfortable when you go either for a service or just a look around. I would recommend them to all family and friends
Date: 06/06/2023 Name: Miss Elizabeth Purvis
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Friendly service. Nothing too much trouble. All the required information on hand.
Blackshaws' reply: Thanks so much for your feedback and we're delighted to hear you're finding your new MG so comfortable and spacious.
Product:Lovely and roomy. Easy to get in and out. Important for me being disabled.
Date: 07/06/2023 Name: Mr William Blackman
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Would recommend this company
Every thing went smooth and quickly
Product:A good quality car at a competitive price
Date: 01/06/2023 Name: Mr Graeme Dodds
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Excellent service.
Excellent customer service from very friendly and helpful staff. I highly recommend Blackshaws.
Product:The Swift Sport is absolutely amazing. So much in such a small package and really great fun to drive as well, what more could you want?
Date: 31/05/2023
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Excellent service yet again
Friendly and efficient service, Malcom the sales person very helpful as always. Have bought several cars from BLACKSHAWS over many years and would have no hesitation in recommending them to anyone wanting to purchase a car. We have several dealerships within 5 to 10 miles of our home but prefer to travel the 30 miles to Alnwick to deal with BLACKSHAWS.
Blackshaws' reply: Thank you very much for your feedback and your loyalty to Blackshaws over many years. It is much appreciated. Enjoy your new car!
Product:Date: 31/05/2023 Name: Mrs Judith Thompson
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Trusted
Very friendly and professional as always, this is the fourth car I’ve bought from them ( the second one I’ve bought from Andrew), will keep coming back
Product:Date: 23/05/2023 Name: Mr Peter Branthwaite
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Excellent Service
Always well looked after by all staff at Blackshaws
Product:My third Swift and all great
Date: 23/05/2023 Name: Mr Dennis McCleary
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Service:
Andrew gave me a demo car till my new car arrived so I still had transport for work
Blackshaws' reply: Our thanks for taking the time to post your positive review and we're pleased we were able to help out with your transport arrangements.
Product:Car was what I thought it would be
Date: 31/05/2023 Name: Mr Stuart Buchanan
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Highly recommended
Everyone at Blackshaws Alniwick provided a first class service. Andrew B was very helpful and always made himself available to take my calls. He was friendly knowledgeable and no high pressure sales. The car was clean, serviced, MOT'd and all niggles were sorted prior to collection. Would recommend Blackshaws at Alnwick.
Product:Good clean car with full main dealer service history. Very high spec with everything you could ever want and need.
Date: 11/05/2023 Name: Mr Ian Teasdale
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Attention without pressure. A pleasure to deal with
Attention without pressure, a pleasure to deal with. Blackshaws are small enough to deliver a personal service but large enough to be efficient.
Blackshaws' reply: Many thanks for your 5-star review. As a family business we aim to offer a very friendly and personalised service so it is extremely rewarding to receive such lovely feedback.
Product:Very impressed so far I am delighted with it.
Date: 15/05/2023
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Service:
First class service all round.
Product:Date: 11/05/2023 Name: Mr Robert Brooks
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Service:
Friendly and Zero pressure
Great service all round. Friendly and zero pressure. It was the most pleasurable car purchase I have ever had. Will be back in the future.
Product:Car is so clean and feels new. Vaulted and machine polished with new tyres and service.
Date: 06/05/2023 Name: Mr Craig Coppen
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Service:
A good quality of service, every question is answered with great knowledge , the salesmen take great pride in making sure the customer i has a pleasant and stress free car purchasing experience .
Blackshaws' reply: Thank you very much for your positive feedback. It is much appreciated.
Product:Never had a Citroen before but an comparison to all other cars I have purchased in the past it’s certainly on par . No complaints on its comfort or performance
Date: 15/05/2023 Name: Mr John Thompson
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Service:
xkkkkklllllll
Date: 05/05/2023
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Service:
Whicker and helpful
Product:Date: 25/04/2023 Name: Mr Peter Samuelson
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Service:
Great service. Car was as new
Great service. Car was as. We
Date: 20/04/2023
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Service:
Excellent service
It all went very smoothly. The car was lmmaculate and I am very pleased with it. I thought the price was very fair and I got a good price for my previous car.
Blackshaws' reply: Our sincere thanks for your 5-star review. It's lovely to hear you are so pleased with your vehicle and our sales process.
Product:Have done already! pleasant salesman who made everything very easy.
Date: 24/04/2023 Name: Mrs Ruth Taylor
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Service:
Very helpfull
Product:Date: 15/04/2023 Name: Mr Stephen Bolton
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Service:
Good garage to do business with
Good service, good communication, nice helpful staff. Just a pity they sponsor a local shooting ground that disturb the peace and quiet of the countryside and the local area.
Product:Love the new MG4 EV. Really enjoying the 200+ range
Date: 14/04/2023 Name: Corah Carney
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Service:
excellent efficient and friendly service
Yes I would
Product:Excellent car - low mileage good price
Date: 13/04/2023 Name: Mr Ken Jarrold
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Service:
An extremely professional company
Professional, competent and courteous throughout the process
Blackshaws' reply: Many thanks for your 5-star review and we're really pleased to hear you're so happy with your Suzuki Ignis.
Product:The car has thus far excelled my expectations. Very economical, comfortable and well equipped for such a small vehicle.
Date: 13/04/2023 Name: Mr Nicholas Smithson
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Service:
Help buying it was good after service fantastic
Date: 12/04/2023 Name: Mr John Burn
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Service:
Excellent service
Excellent personal service.
Product:Good deal, met out current needs.
Date: 12/04/2023
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Service:
There was a wide range of suitable cars to choose from. The salesperson gave good information to help us make our choice. The purchase was efficient and free of hassle.
Blackshaws' reply: Thank you very much for your 5-star review. It's lovely to hear you were pleased with our service and found the right car for your needs.
Product:The car is ideal for us as a cheap to run second vehicle
Date: 11/04/2023
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Service:
Excellent service
Excellent service would definitely recommend sales team really helpful
Product:Sales kept me informed and were very helpful whenever I had a question
Date: 06/04/2023 Name: Mr Christopher Shepherd
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Service:
Friendly helpful service
The sales team were extremely helpful and answered any queries we had. They always got back quickly to return telephone calls but at no time pressured us to make a decision.
Blackshaws' reply: Many thanks for taking the time to leave your review. It's very rewarding to receive such positive feedback and we hope you continue to enjoy your MG HS.
Product:Really pleased with the car The on board information system is a bit slow but the level of equipment included with the HS model offers great value for money.
Date: 11/04/2023
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Service:
An easy and comfortable transaction. Pleasure to do business there..
The service was helpful and the salesperson was easy to talk to. He listened to my requirements and left me leaving with what I thought was a good transaction. I've always found staff at Blackshaws very friendly and always polite.
Product:I was facing an expensive bill for repairs to my car. After helpful and useful discussion with a really nice salesperson I purchased a newer model and was given what I consider to be a good and fair deal.
Date: 05/04/2023 Name: Mr Peter Dawson
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Service:
Everything that a great family company does for their customet!⭐️
Excellent from start to finally finish!⭐️
Blackshaws' reply: Thank you very much for your lovely feedback. Enjoy your Suzuki Swift!
Product:This is my SECOND Suzuki Swift. Ideal car for us!
Date: 05/04/2023 Name: Mrs Anne Duncan
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Service:
Excellent Service
Great customer service. Helpful and clear. A good company to deal with! Thanks
Product:Does what I want and what it says it does in the manual.
Date: 31/03/2023 Name: Mr Keith Smith
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Service:
very good friendly service BUTT.!!!!!!!!
Very freindly good service but passenger side window switch did not work got booked in a week later, sat for 40 mins. to be told they could not fix it, would order a new one. I hsd to ring after a another week to be told oh yes it's hear can you come in on Fri another week, sat and waited to be told they had sent the wrong switch. it is now becoming a pain .0
Blackshaws' reply: Thank you for your feedback and we're very sorry for the issues you've experienced with the replacement of your window switch. Our Aftersales team have now received the replacement part so everything will be resolved this week. Thank you for your patience and we hope you enjoy your new vehicle.
Product:i thought the car was excellent Butt !!!!!!
Date: 05/04/2023 Name: Mr Brian Eastham
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Service:
Excellent service all through the part exchange of my old vehicle to the hand over of my new vehicle.
Product:Date: 29/03/2023
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Service:
excellent service
as usual we were well looked after, and the staff were all very courteous and knowlegable
Product:excellent service with no problems
Date: 29/03/2023
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Service:
Absolutely great service!
Service from start to finish was great and turnaround was really quick.
Blackshaws' reply: Thank you, we appreciate your 5-star review and it's great to hear we were able to sort out your car so quickly.
Product:Date: 05/04/2023 Name: Mr Daniel Cathrae
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Service:
Friendly professional service. Always helpful. I have purchased my cars from Blackshaws for several years and will continue to do so.
Product:I love the car but there is a problem with the phone connection - it rings people at random and I am unable to disconnect the call. I have reported this and Blackshaws are going to sort the problem.
Date: 24/03/2023
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Service:
Snaith
Excellent Sales staff and service staff
Product:Very good service and sales staff
Date: 23/03/2023 Name: Mrs Jill Snaith
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Service:
I liked that they are a family firm and are not like big main dealers trying to force you to buy extras the first price given is what you pay. All questions you ask are answered and the transaction was very easy and all staff are very helpful
Blackshaws' reply: Thank you very much for your positive feedback. It's very rewarding to hear you were so happy with our service.
Product:Date: 05/04/2023 Name: Mr Melvin Dishman
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Service:
Purchase on new Saracen
Excellent help from both Adams you n the servicing department and also Ian in the Sales team. Going above and beyond to help us with our purchase.
Blackshaws' reply: Thank you very much for your 5-star review. We'll be sure to pass on your positive feedback to our team at Morpeth. Enjoy your new SsangYong pick-up.
Date: 22/03/2023 Name: Mrs Margaret Fawcett
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Service:
Does what is says on the tin
First class from start to finish.
Product:Can't fault the service first class
Date: 21/03/2023
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Service:
Excellent service easy transaction
Product:Date: 21/03/2023
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Service:
As above
They made the purchasing of my new car simple & painless
Blackshaws' reply: Many thanks for your positive review and we're very pleased to hear you found our process was so easy. We hope you enjoy your new vehicle.
Product:It made the transaction simple & easy to do
Date: 22/03/2023
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Service:
A perfect transaction.
Product:Date: 21/03/2023