Blackshaws Reviews

  • Service:

    Very pleased with service

    Excellent service from MJ the salesman

    Product:

    Very good car with lots of good features, comfortable, easy to drive, excellent reversing camera. Would have liked something to indicate miles per gallon

    Date: 01/02/2023 Name: Mrs Wendy Swinney

  • Service:

    Highly recommended.

    This is my second purchase with Blackshaws. Very fair and professional.

    Product:

    Quality car, it’s a shame that the centretainment doesn’t include a sat nav.

    Date: 30/01/2023 Name: Mrs Diane Wilkinson

  • Service:

    Friendly and helpful sales. Highly recommend.

    Excellent service. Buying my car through Blackshaws was smooth and straightforward and Andrew was very helpful. The car itself had been given a thorough clean and was as advertised and they even delivered the car to me. I definitely recommend them.

    Blackshaws' reply: Thank you very much for your 5-star review. We aim to make the process as easy as possible and it's lovely to hear that Andrew looked after you so well.

    Product:

    Date: 22/01/2023

  • Service:

    Top Quality service

    If only all car salesman were as good as Ross top quality professional service from a charming young man

    Product:

    Lovely motor pleasure to drive

    Date: 20/01/2023 Name: Mr Richard Gander

  • Service:

    I’ve bought 5 cars from them that answers most of the questions

    Product:

    I don’t like the mg as much as the Suzuki

    Date: 20/01/2023 Name: Mr Andrew Howey

  • Service:

    Easy to deal with

    Andrew Baillie was really helpful and easy to deal with. I felt we reached a good compromise deal and the paperwork was sorted out online in minutes. The car was spotless and we were able to take it for a decent test drive which we appreciated.

    Blackshaws' reply: Many thanks for your positive feedback. It is much appreciated. Over the last couple of years we've been making lots of improvements to our online paperwork and it is great to know that this worked well for you. Enjoy your new S-Cross.

    Product:

    Impressed with the car which, although 2nd hand, was low mileage but good specification.Very comfortable and nice to drive.

    Date: 20/01/2023

  • Service:

    Excellent service

    Excellent service

    Product:

    Great value, excellent service.

    Date: 20/01/2023 Name: Mr Craig Bell

  • Service:

    Friendly and efficient staff who make you feel really at ease.

    Product:

    Efficient car that puts me on the foothold of electric cars.

    Date: 14/01/2023 Name: Mr Barry Belton

  • Service:

    All good

    The service was very good, great sales representative. Responsive and genuine. Good experience

    Product:

    All very good, great sales representative

    Date: 13/01/2023

  • Service:

    Fantastic experience

    Best car buying experience I’ve ever had, Blackshaw’s were fantastic. Andrew was a pleasure to deal with, friendly, really responsive to emails and extremely helpful. Thanks Andrew!

    Product:

    The MG4 is a great car and I’m loving it so far

    Date: 08/01/2023 Name: Matt F

  • Service:

    A pleasure to deal with

    Always a pleasure to do business with Blackhawks I know what I want they answer any questions I have and all is very easy and efficiently managed

    Product:

    I love my vitara it’s the perfect vehicle for me

    Date: 28/12/2022 Name: Miss Valerie Scott

  • Service:

    Friendly and helpful sales man.

    Very welcoming show room and staff.

    Product:

    A very well presented car .

    Date: 16/12/2022 Name: Mr Alan Scott

  • Service:

    Family Company - Family values.

    We have returned several times to Blackshaws and been delighted by the attention and service afforded to us.

    Product:

    Having purchased similar vehicles before, we knew what to expect. This update is all we hoped it would be..

    Date: 16/12/2022 Name: Mr Wilson Smeaton

  • Service:

    Excellent service

    Great customer service from first entering the morpeth showroom to leaving with our new car

    Blackshaws' reply: Our sincere thanks for your 5 star review. We're delighted to hear that our team at Morpeth looked after you so well and that you are so pleased with your new SsangYong Korando.

    Product:

    This is the 2nd korando we have purchased reliable and excellent value for money

    Date: 05/12/2022 Name: Mr John Kidd

  • Service:

    An easy stress free process

    A no stress process selling our car back and clearing the finance was all handled for us with no problems agent kept us informed throughout the process in a proactive way

    Product:

    A state of the art vehicle took a little getting used to but enjoying the process

    Date: 05/12/2022 Name: Mr Garry Ritchie

  • Service:

    Would recommend Blackshaws to anyone. Andrew was very knowledgeable answered emails very quickly. The sale went through as expected. This is the 2nd time we have bought a car from Blackshaws.

    Blackshaws' reply: Many thanks for your positive feedback and for returning to Blackshaws to buy another car. We try to make the process as simple as possible and we're really pleased that Andrew was able to answer all your questions.

    Product:

    Date: 05/12/2022 Name: Mrs Andrea Kemp

  • Service:

    A very good experience replacing my car

    I was served very well indeed and all my requiremnts were both understood and met. It was such an easy experience for me replacing my car as Blackshaws did all the leg work for me so to speak. Many thanks!

    Product:

    The car I bought runs very well indeed and very smoothly. Whilst second hand it drives like a new car!

    Date: 02/12/2022

  • Service:

    Good service

    Great service friendly professional staff

    Blackshaws' reply: We appreciate your 5 star review. Many thanks.

    Product:

    Great purchase easy procedure

    Date: 02/12/2022

  • Service:

    Grest service

    Great servicewell looked after by Andrew. Love the vitara

    Product:

    Date: 01/12/2022 Name: Miss Jayne Dobson

  • Service:

    Very efficient

    Very efficient bought four cars over the last 13years

    Product:

    Car good just awaiting delivery of the mudflaps

    Date: 28/11/2022 Name: Mr Malcolm Begg

  • Service:

    Great prices for top quality cars.

    As usual all the staff are very friendly and helpful!

    Blackshaws' reply: Thank you very much for your 5 star review. Enjoy your new Suzuki Vitara!

    Product:

    Very nice to drive, seems to stick to the road,first automatic I’ve had so easy to drive!

    Date: 25/11/2022 Name: Mrs Susan Davison

  • Service:

    Recommended

    Have always had good service and will recommend them for any future purchases

    Product:

    Easy to deal with. Transaction was smooth and faultless

    Date: 25/11/2022

  • Service:

    Excellent Sales Service. Dealt Initially by Mr George Ridley & then by Mr Ian Simpson. Every question and concern was covered and reassurance given. We were made at ease over our concerns of purchasing a car unseen and not local to us!

    Product:

    A very smart looking Car with a large boot!

    Date: 21/11/2022 Name: Mrs Linda Bibby

  • Service:

    This is my third car purchase from Blackshaws. Great service as usual friendly and informative, without being pushy, kept me updated through the whole process.

    Blackshaws' reply: Many thanks for your positive feedback and your loyalty to Blackshaws. We really appreciate it.

    Product:

    My 3rd Suzuki, they have proved to be reliable and efficient. It’s lovely and comfortable to drive, heated seated a welcome bonus!

    Date: 12/11/2022 Name: Mrs Dawn Mitchell

  • Service:

    very knowledgeable and well mannered staff

    Product:

    nice looking car as well as being a self charging hybrid

    Date: 11/11/2022

  • Service:

    I recomend them!

    Very friendly and helpful staff. I always get excellent service. Sales team always manage to meet our needs.

    Product:

    Just what we needed! Great job.

    Date: 05/11/2022 Name: Mr Alan Tait

  • Service:

    Professional and first class service - five stars

    The service I received was professional and first class in every way. From my first phone enquiring about the car, collecting it and dealing with their parts department absolutely excellent. I was coming from quite a long way from the garage but it was all definitely worth the journey. Very pleasant and relax feel at the garage as well.

    Blackshaws' reply: Thank you very much for your five star review. It's very rewarding to hear that you were so pleased with our service particularly as you had travelled a long way. Enjoy your Suzuki Swace!

    Product:

    Well presented car that fulfills my load carrying requirements

    Date: 04/11/2022 Name: Mr Ian Donaldson

  • Service:

    I bought a car from blackshaws.and would definitely recommend....There was no presure selling from Ross the sales man..He made everything go smoothly from selling the car to buying my old one.

    Product:

    Date: 04/11/2022 Name: Mrs Dawn Wilkinson

  • Service:

    No nonsense and honest approach giving excellent value for money.

    MG Purchase. We liked their prompt and honest no nonsense approach which resulted in us purchasing our MG following a couple of hours on the phone and e-mail We got the train from Yorkshire to collect our car was collected from the station and everything was in place to drive the car away. We were so impressed that we have set up a 3 year service plan with them. Would recommend without any reservations.

    Blackshaws' reply: Thank you very much for your lovely comments. It is very rewarding to receive such positive feedback about our sales process and we look forward to your next visit to our dealership.

    Product:

    Friendly honest and value for money garage

    Date: 21/10/2022

  • Service:

    Blackshaws are the best garage I have ever used. All staff are friendly professional and go above and beyond.

    Product:

    Great buy I love my new car

    Date: 21/10/2022 Name: Miss Kath Gordon

  • Service:

    Good service

    Dealt with Blackshaws for 3 of 4 mitsubishi cars and always have good service from both sales and service departments.

    Product:

    Date: 20/10/2022 Name: Mr Ken Barlow

  • Service:

    Very helpful and friendly service. Made changing to a newer car an easy and simple process

    Product:

    Very happy with the swift, economic, fun to drive and still have plenty of room for my daily travels

    Date: 18/10/2022 Name: Mrs Jennifer Phizacklea

  • Service:

    Found a car which suited my requirements

    Company behaved in a very professional manner. Found a car which suited my requirements. Would definitely use them in the future.

    Blackshaws' reply: Thank you very much for your positive feedback and we're very pleased to hear you're enjoying your new vehicle.

    Product:

    I have had the car for 2 weeks and has met all my expectations

    Date: 14/10/2022 Name: Dr John Firth

  • Service:

    Found Blackshaw easy to deal with sales staff very friendly but not pushy. Everything went smoothly in my purchase of Mg4.

    Product:

    Pleased with the MG4 infortainment display can be a bit fiddly but maybe MG could update this in future

    Date: 14/10/2022 Name: Mr James Coulson

  • Service:

    Everything promised was fulfilled

    Polite and friendly. Nothing was too much trouble for them, sale progressed smoothly and on time. Offered home delivery which was fulfilled.

    Blackshaws' reply: Many thanks for your 5 star review. We're delighted you were so pleased with our sales process and home delivery service. Enjoy your new car!

    Product:

    Date: 12/10/2022 Name: Mrs Joan Downing

  • Service:

    Smooth process with polite friendly staff.

    Smooth process of part-exchanging my vehicle. Polite and friendly staff.

    Product:

    Early days yet but appears to be comfortable and drives well. Plenty of good features on the vehicle and in the limited distance driven, MPG is reasonable.

    Date: 10/10/2022

  • Service:

    Professional stress free experience

    Quick and helpful with the purchase of the car, great help and all delivered on time

    Date: 10/10/2022 Name: Mrs Sarah Moore

  • Service:

    Fantastic car and great service

    We bought a car from Blackshaws. The staff were super friendly, put absolutely no pressure on us, were on hand when we had questions and worked to our timeline for part exchange. The car itself has been fantastic, we will definitely use Blackshaws again.

    Blackshaws' reply: Thank you very much for your lovely feedback. We'll be sure to let our sales team know that you found our process so straight forward. We're also delighted to hear you're enjoying your new vehicle.

    Product:

    A great car that was like new. A super easy purchasing process with no hassle at all.

    Date: 10/10/2022

  • Service:

    Purchase of MG HS PHEV

    Excellent service. There was no high pressure sales pitch & the whole purchasing experience was easy, speedy & very professional. Many thanks to Ross for all his help.

    Product:

    Nice car to drive. Very quiet and extremely comfortable. My only criticism is that it does not seem to be as economical as I had expected. Having said that the vehicle is still very new & the economy may well improve.

    Date: 08/10/2022 Name: Mr Brian Hayward

  • Service:

    Excellent service

    Another very smooth purchase from Blackshaw's. I initially saw the car on the website, viewed on a very wet afternoon and collected it 2 days later. I have bought from Blackshaw's on 2 previous occasions and have always been pleased with their low pressure selling and excellent customer service.

    Product:

    Date: 02/10/2022

  • Service:

    Excellent service

    Excellent service - no pressure; listened to our requirements; merits and demerits of each car under consideration discussed; options given; sensible suggestions made; left to allow us to discuss the options with free rein to examine the interiors of the cars. Once a decision was made the finance arrangements were quickly made and we were able to pick up the car the following day.

    Blackshaws' reply: Thank you very much for your 5 star review and we're delighted to hear you were so pleased with our service.

    Product:

    Exactly what I thought and was told I was buying

    Date: 30/09/2022

  • Service:

    Excellent Service all round, Pick up arrived when they said it would!

    Product:

    👍👍👍👍👍👍👍👍👍👍👍👍👍

    Date: 28/09/2022 Name: Mr Richard Hetherington

  • Service:

    Made car buying very easy

    Excellent service from beginning to end. Maybe sounds like a cliche but Blackshaws really do help you buy rather than sell to you. Throughout a process where MG were having supply problems and communication from China was very poor, Blackshaws remained helpful, supportive and available.

    Blackshaws' reply: Thank you very much for your 5 star review. New car deliveries have been a challenge over recent months so we appreciate your patience and it's lovely to hear that you are so pleased with your new electric MG ZS. We'll pass on your positive feedback to Andrew.

    Product:

    Andrew effectively held our hands and guided through the entire process, supporting us through a very difficult time in the car trade with current supply problems The ZS EV is proving to be an excellent car. Super quiet and with an excellent range, it is fully loaded with driver aids and feels far better quality than most other EVs I tried

    Date: 12/09/2022 Name: Mrs Pauline Crowe

  • Service:

    Well worth a visit if you thinking about changing your car

    Blackshaws garage is very relaxed and also so they don't try and sell you something that you do not want all the staff the showrooms and the vehicles are in first class condition test drive is always offered the staff at totally exemplary polite understanding and try and meet your requirements I would recommend this garage to anybody simply because after sales service is brilliant and also the technicians are first class as well as came to staff and everyone else but it's connected with blackshaws

    Blackshaws' reply: Thank you so much for taking the time to leave such a detailed and positive review. It is very rewarding to receive such lovely feedback and we'll make sure we share your comments with the whole team. Enjoy your new vehicle.

    Product:

    Brilliant technicians and that goes for everybody that works for Blackshaws in Alnwick Northumberland

    Date: 07/09/2022 Name: Mr Alexander Jarre

  • Service:

    Excellent service

    First class service would highly recommend them to friends and family The whole process was so smooth from choosing car to handover

    Product:

    The car is a lovely drive very quiet and spacious The mg mood lighting was an unexpected surprise

    Date: 05/09/2022 Name: Mrs Lynne Robson

  • Service:

    excellent service start to finish.

    Date: 05/09/2022 Name: Mr John Oliver

  • Service:

    very good

    well procented

    Product:

    good customer service very friendly and personalised

    Date: 23/08/2022

  • Service:

    Letting cars out of the forecourt without its required point checks, Pretending to fix cars and selling cars that would not pass an MOT are just 3 examples of my experience.

    Blackshaws' reply: Thank you very much for your feedback and we're very sorry about the issues relating to the purchase of your new vehicle. This was due to an error on our part and our understanding is that everything has now been resolved. Our sincere apologies for the inconvenience that has been caused. If you have any further questions please don't hesitate to get in touch.

    Product:

    Date: 22/08/2022

  • Service:

    Hassle free

    Pleasant showroom, no pressure from the staff and selected vehicle available almost immediately. Clear and easy purchase procedure led expertly by Ross.

    Product:

    Saw half a dozen similar vehicles that day but the MG ZS jumped out at us

    Date: 16/08/2022

  • Service:

    Personal friendly but professional company. Always good service.

    Blackshaws' reply: Many thanks for your 5 star review. We very much appreciate your positive feedback.

    Product:

    Date: 12/08/2022

  • Service:

    Excellent , friendly , professional service without any pressure.

    Date: 01/08/2022 Name: Mr Anthony Brown

  • Service:

    Would recommend Blackshaws for friendly, straightforward service

    Very pleased with the service of Ian Simpson in way the part exchange of my car for a replacement was handled

    Blackshaws' reply: Thank you for taking the time to post your 5 star review. We really appreciate your feedback and are delighted that Ian looked after you so well.

    Product:

    Date: 08/07/2022 Name: Mr Geoff Hall

  • Service:

    Always excellent customer service friendly welcoming staff clean showroom wouldn’t go anywhere else

    Product:

    Always wanted a vitara and it has not disappointed love it

    Date: 28/06/2022 Name: Mrs Burn

  • Service:

    Excellent and efficient

    Ross kept me in mind for cars, contacted me with updates, he was kind and professional, easy to contact with any questions. A very easy transaction. I would t use any other garage apart from Blackshaws of Alnwick

    Product:

    Date: 23/06/2022

  • Service:

    Efficient and very helpful. George made sure every step of the purchase was explained . The car was well prepared on collection and everything went smooth.

    Blackshaws' reply: Thank you very much for your 5 star review. It's great to hear that George looked after you so well. Enjoy your Suzuki Swift!

    Product:

    Date: 19/06/2022 Name: Pablo Rojas

  • Service:

    Problem free expererience

    Good service and thoughtful salesman

    Product:

    Quite nippy and easy to park. Good boot space. Nice interior.

    Date: 18/06/2022

  • Service:

    Excellent service as always

    Excellent customer service, that's why I keep going back . I've had 5 new cars off them.over the years .

    Product:

    For what you get the vatara is very good value , the mpg is also quite good currently returns about 51mpg mixed driving..

    Date: 18/06/2022 Name: Mr Brian Gray

  • Service:

    Excellent service from the Blackshaws team.

    The staff at Blackshaws are very help, efficient and friendly. Although the car was delayed in Japan it was beyond the control of Blackshaws staff who kept me informed.

    Blackshaws' reply: Many thanks for your positive review. New car deliveries are a bit of a challenge at the moment so our apologies for the wait but we're delighted to hear you're pleased with your new Suzuki S-Cross.

    Product:

    A comfortable and nice looking car. Really easy to drive and felt safe.

    Date: 18/06/2022 Name: Mr Tom Cadwallender

  • Service:

    Always provide an excellent service, and the staff are thoroughly professional. All have excellent interpersonal skills.

    Product:

    All went smoothly and on time.

    Date: 17/06/2022 Name: Mr Geoffrey Bradford

  • Service:

    Excellent as always

    Date: 17/06/2022 Name: Mr Alan Thompson

  • Service:

    Excellent services from enquiries to collection of car cannot fault

    Blackshaws' reply: Thank you very much for your positive feedback. It is much appreciated.

    Product:

    Can't fault any aspects of car purchase

    Date: 08/06/2022 Name: Mrs Mary Moore

  • Service:

    exceptional service every thing was handled quickly and efficiently I agreed on Monday and you delivered ready to drive away on Friday the same week

    Product:

    Date: 07/06/2022 Name: Mr Richard Campbell

  • Service:

    Great service from very friendly staff smooth handover of new car

    Blackshaws' reply: Many thanks for your 5 star review. Enjoy your new MG3!

    Product:

    Nice car great value for the price

    Date: 07/06/2022 Name: Mr Keith Mcpake

  • Service:

    Excellent service

    Excellent service

    Product:

    Meets my needs and is comfortable

    Date: 07/06/2022

  • Service:

    Polite with great service

    Superb service with Ross all question s answered and polite felt like he just wanted me Too get the right car for my requirements. I will be using again when I'm ready to change In the future.

    Product:

    Again everything made simple nothing better than be put your mind at rest.

    Date: 07/06/2022 Name: Mr Sean Ramplin

  • Service:

    The vehicle was supplied through Motability - Ross made all of the arrangements, even to extending the cover on my previous vehicle when our new one was delayed. He introduced us to our new car on handover - pretty straightforward as the controls etc. are very similar. We are delighted and frankly impressed by the Ignis and it was in pristine condition inside & out.

    Blackshaws' reply: Thank you very much for taking the time to leave such a lovely review. The Suzuki Ignis is a great car and we're sure you will continue to enjoy it. We'll also let Ross know about your positive feedback.

    Product:

    Apprehensive moving from a Vitara, but the Ignis is good to drive and very cleverly designed to maximise passenger and luggage space. Impressed!

    Date: 29/05/2022 Name: Mr Peter Adamson

  • Service:

    Friendly and honest.

    Friendly honest service in a difficult time when the delivery of new cars was clearly problematic. Fair price for trade in and original pricing honours on new vehicle despite significance price rise during waiting period.

    Date: 27/05/2022

  • Service:

    Friendly and professional

    Date: 24/05/2022 Name: Mr William McDonald

  • Service:

    Fantastic ⭐⭐⭐⭐⭐

    Great friendly staff. Went above and beyond to meet my needs. Delighted with my new Mitsubishi L200. Was delivered straight to my door. Was cleaned and polished inside and out. Also, got a nice card and a box of chocolates as a thank you gift. Very polite when answering my many emails. Would definitely recommend and use them again.

    Blackshaws' reply: Many thanks for your positive feedback about your L200 pick-up and our customer service. We really appreciate it.

    Product:

    Date: 23/05/2022 Name: Mr Martin Cardno

  • Service:

    Top service all areas

    Product:

    Very happy with Swift and Suzuki

    Date: 22/05/2022 Name: Mr Dennis McCleary

  • Service:

    Ross was very helpful from the first day I walked in to enquire about what was available to the day I picked up my new car. He answered any questions asked and had great knowledge of the product he was selling. It was clear to see he wanted to find the correct car for me and my family.

    Blackshaws' reply: Thank you very much for your 5 star review. We're delighted Ross was able to find you the ideal car and it's lovely to hear you're enjoying it so much.

    Product:

    I have only had the car for 2 weeks but love driving it. It is comfortable to sit in, easy to manoeuvre and economical as well.

    Date: 13/05/2022 Name: Mrs Patricia Fairnington

  • Service:

    Excellent service from start to finish!

    Excellent service! Ross made everything so easy. Would certainly recommend Blackshaws.

    Product:

    Great car! Third one I’ve had. Has everything I need - cruise control, sun roof, half leather seats and mild hybrid engine

    Date: 13/05/2022 Name: Mr Dougal Moir

  • Service:

    Very friendly and helpful. We had Andrew Baillie dealing with our purchase and he was very efficient and helpful.

    Product:

    All issues identified on the vehicle were rectified to a good standard.

    Date: 13/05/2022 Name: Mr Roland Todd

  • Service:

    First class service

    Friendly, polite and listen to want you want and need. Look after you and don’t push a sale on you, it’s great being a Blackshaws customer. Bought mealy every car I’ve had from them.

    Blackshaws' reply: Thank you very much for your lovely review. We really appreciate your positive feedback and are delighted we were able to find the right car for your needs.

    Product:

    Would give more than 5, they go above and beyond what you expect to make sure your happy.

    Date: 11/05/2022 Name: Mr John Bailey

  • Service:

    Always get a good deal, no pressure sales person, friendly and helpful staff.

    Product:

    The sz5 swift is well equipped,good m.p.g nice to drive.

    Date: 29/04/2022 Name: Mrs Susan Davison

  • Service:

    This is my 3rd Suzuki from Blackshaws and I couldn't be more satisfied.

    This is my 3rd Suzuki from Blackshaws and I couldn't be more satisfied. Been brilliant .

    Blackshaws' reply: Thank you very much for purchasing another Suzuki from Blackshaws. It's great to hear our sales team looked after you so well. Enjoy your new Swift!

    Product:

    Lovely drive and the safety features are brilliant.

    Date: 21/04/2022

  • Service:

    Problem free

    I would ,and have done in the past, recommended you for you for the purchase of a vehicle. Very efficient dealt with by your salesman (Andrew)

    Product:

    Car was as described, and clean

    Date: 20/04/2022

  • Service:

    Have always got good relations with Richard and wish him a happy retirement.

    Product:

    Its a lovely drive with plenty of extras but it does not have front parking sensors unless I cant find them. Its also heavier on petrol than I expected

    Date: 20/04/2022 Name: Mr Robert Bateman

  • Service:

    Brilliant customer service

    Would definitely recommend Blackshaws service was brilliant. From the start of the process of buying car Ross couldn't have been more helpful

    Blackshaws' reply: Many thanks for your positive review. It's lovely to hear you were really pleased with our service and are also enjoying your new Vitara.

    Product:

    Just the car I was looking for its everything I expected

    Date: 19/04/2022

  • Service:

    I found the salesman most helpful and explained any additional services clearly. The whole experience was pleasant and I would certainly buy again if needed. If asked I would recommend Blackshaws.

    Product:

    I have only driven 150 miles in the car, I am pleased so far.

    Date: 14/04/2022

  • Service:

    I have dealt with Blackshaws for many years and have always found them excellent. Andrew could not have been more helpful in dealing with my purchase and any queries I had. Yet another excellent experience.

    Product:

    Date: 14/04/2022

  • Service:

    Very good experience and happy to tell others

    Product:

    Just very helpful experience

    Date: 11/04/2022 Name: Dr John Hobrough

  • Service:

    Excellent service, friendly staff, love my new car thank you.

    Product:

    Date: 10/04/2022

  • Service:

    Have bought from here before and first class service again, the sales team are 100 percent and not just for the sale but to make sure it’s for you, will definitely go again for next car

    Blackshaws' reply: Thank you very much for your 5 star review and also for returning to our dealership to buy another car. It's much appreciated. Enjoy your new MG!

    Product:

    Great car and don’t know what I would get next ( so far)

    Date: 09/04/2022

  • Service:

    Good from start to finish.

    Andrew, the salesman was excellent. We particularly enjoyed his happy assurances that all would be OK once we'd mastered the car's 'computer' - great fun. We thought his 'take in' offer for our ancient Honda very generous.

    Product:

    So far, so good. Not as agile a vehicle as the Honda Jazz, but comfortable and seemingly safe. We'll let you know as time goes by, perhaps.

    Date: 08/04/2022

  • Service:

    Great service.

    A local firm with super customer care. Always friendly, knowledgable and personal service.

    Blackshaws' reply: Many thanks for your lovely feedback about our customer service and your new Suzuki Vitara.

    Product:

    Good value for money, comfortable and well equiped.

    Date: 08/04/2022 Name: Mr Tony Hall

  • Service:

    First class

    Product:

    Did everything they said and changed service plan 👍🏻

    Date: 26/03/2022 Name: Mr Eric Moffat

  • Service:

    Great service as always

    Product:

    Date: 26/03/2022

  • Service:

    new car

    Friendly helpful staff. Everything ready when I went to collect my car, the salesman even had the service plan arranged ready in case I wanted it.

    Blackshaws' reply: Thank you very much for your positive feedback. It's lovely to hear that our team were so helpful and that everything went so smoothly with your vehicle handover.

    Product:

    Good deal with consideration towards my expectations for the trade in

    Date: 25/03/2022 Name: Mr Trevor Morris

  • Service:

    A good purchase experience with a helpful and knowledgeable salesman.

    Very helpful, friendly service with no pressure unlike so many other dealers we visited.

    Product:

    Went forcthis car as it was good value but wasn't our first choice.

    Date: 25/03/2022

  • Service:

    Blackshaws Alnwick 5 star dealership

    Clean modern premises, friendly, professional staff.

    Blackshaws' reply: Many thanks for your 5 star review. We're delighted to hear you're so pleased with your new Suzuki Swift Sport. It's a great model and we're sure you'll continue to have fun driving it.

    Product:

    I got a Swift that is swift . I've had three Algrip Swifts before purchasing this Suzuki Sport . I wanted a car to have some fun in , that's a good looker , and that's what I've got. Just to be clear I'm no boy racer . I'm a 68 year old female that likes that bit of power that the Sport has ,without shouting about it from the rooftop. A better looking car than some of the so called 'hot hatches ' . Just saying!!

    Date: 24/03/2022 Name: Miss Rona Anderson

  • Service:

    Amazing...

    Bought 2 cars this year from blackshaws, sales staff are fantastic most of all MJ. What a polite helpful young man he really cant do enough for you.

    Date: 18/03/2022

  • Service:

    Unfailing attention to customer requirements

    I have returned several times and asked for the same sales exec, because of the high quality of service and general integrity. I should add that other staff I have encountered provide excellent attention to customer needs and requirements.

    Blackshaws' reply: Many thanks for taking the time to leave such a positive review about our levels of service and for returning to Blackshaws to buy another vehicle. It is much appreciated.

    Product:

    I knew my needs and the company found the car that met them.

    Date: 18/03/2022

  • Service:

    We would recommend our friends for cars

    Very good with customer s

    Product:

    Very nice car our sales man was very good with us too

    Date: 18/03/2022 Name: Mrs Jill Snaith

  • Service:

    Brilliant

    Everything and everyone was very welcoming and helpful. The whole process was very easy from start to driving away with my new car.

    Product:

    Love the car and so far no problems

    Date: 14/03/2022 Name: Mrs Joan Melrose

  • Service:

    Nice easy transaction Andrew a really nice bloke to do business with. I was a little disappointed with the cost of paint work I had to get done £360 I didn't realise how bad it was engine wasn't very clean

    Date: 14/03/2022

  • Service:

    Andrew was helpful and very courteous and everything was done problem free

    Andrew the salesman was very helpful with everything

    Blackshaws' reply: Thank you so much for your 5 star review about the service you received from Andrew and it's lovely to hear you're so pleased with your new Suzuki Vitara.

    Product:

    Love the car and a good deal

    Date: 14/03/2022 Name: Mr Alister Carruthers

  • Service:

    Excellent service from beginning to end.reception very pleasant and helpful sales team and service centre nothing it a problem

    Date: 14/03/2022 Name: Mrs Pauline Lee

  • Service:

    Great product, great service, great people!!

    I have always found Blackshaws to be competent, professional and a pleasure to deal with. The individual staff members are courteous, polite and helpful. They really offer a "customer care " service.

    Product:

    A lovely vehicle, well prepared and presented. So far I am very impressed.

    Date: 14/03/2022 Name: Mr Neil Featherstone

  • Service:

    Outstanding

    We cannot praise Andrew enough for his help and support when exchanging our cars. We have dealt with Blackshaws before and the service we received from Andrew was what we have come to expect from this garage and it’s employees.

    Blackshaws' reply: Thank you very much for your kind comments. It is very rewarding to receive such positive feedback and we're delighted that Andrew looked after you so well. Enjoy your new Qashqai!

    Product:

    I have had Qashqais before and they are hard to beat for quality. This time I have purchased the Tekna and have been delighted with the extras I didn’t expect. Downside is the lack of space to fit a spare wheel.

    Date: 14/03/2022

  • Service:

    Amazing service

    Amazing service, friendly staff, always helpful, quick to answer all questions, couldn't fault them, definitely recommend them to others

    Product:

    Date: 14/03/2022 Name: Mrs Jennifer Drake-Browning

  • Service:

    Top company

    Brilliant salesman in max who basically did a cracking job and blackshaws are a reliable dealer when it comes to aftersales

    Product:

    Date: 08/03/2022 Name: Mr Simon Merifield

  • Service:

    Great garage

    Great service and amazing staff. Always more than helpful

    Blackshaws' reply: Many thanks for your 5 star review. It is much appreciated. Enjoy your new Suzuki Swift!

    Product:

    Love my new car,lovely to drive

    Date: 04/03/2022 Name: Miss Nicola Douglas

  • Service:

    Great service

    Great service from MJ, kept in contact with progress of collecting car returning car etc! Lovely garage with great staff would definitely recommend

    Product:

    Great car, lovely to drive

    Date: 04/03/2022 Name: Miss Claire Lee

  • Service:

    Clean well presented showroom not overstocked inside .Face to face sales well spaced .No pressure sales .Kept us updated during our purchase .

    Date: 15/02/2022 Name: Mr Michael Holland

  • Service:

    Always a great experience

    Always friendly polite and efficient! The staff are all exceptional

    Blackshaws' reply: Many thanks for your 5 star review and we're really pleased to learn that you are enjoying your new S-Cross.

    Product:

    Really enjoying my driving experience

    Date: 15/02/2022

  • Service:

    I was really pleased with the service and the whole process of buying this car- I would recommend Blackshaws.

    Product:

    This car is exactly what I was looking for - good price, economical.

    Date: 15/02/2022 Name: Mr Andy Hall

  • Service:

    MJ the salesman looking after us again with the 3rd car in a row purchased from him. Very knowledgeable, listened to our exact requirements and not at all pushy. Test drive arranged on a day and time that suited us best and trade in exchange perfectly smooth with all questions answered and told to e-mail with any further queries and he would reply by return which he did!

    Blackshaws' reply: Thank you very much for your 5 star review. We really appreciate your feedback and it's lovely to hear that MJ looked after you so well. Enjoy your new car!

    Product:

    Usual impeccable customer service without being pushy.

    Date: 02/02/2022

  • Service:

    I was just very satisfied with the whole process of changing my car.

    Excellent. Good communication and helpful advice and support throughout the process. Handover was very smooth and efficient.

    Product:

    The car more than met my expectations. I have found it an excellent driving experience and appreciate all the features I knew from the Swift. It has also been much admired since I took possession of it.

    Date: 02/02/2022