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Blackshaws Reviews
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Service:
Very friendly efficient staff made our choice of a Suzuki S cross very easy
Product:Date: 28/09/2023 Name: Mr Leonard Chambers
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Service:
Absolutely first class
Cannot fault the service in any way,Andrew was so lovely & helpful & made the whole experience e complete delight
Product:Fantastic car,lovely helpful staff,cannot sing their praises highly enough,will recommend you to everyone.
Date: 27/09/2023
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Service:
Excellent service
Excellent. Knowledge of product was very good and accurate, with the service in the showroom very good at all times.
Product:Very good for the cost of the vehicle.
Date: 27/09/2023
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Service:
First class.
First class service would buy from them again.
Product:Very small things that I would have expected to be in better condition.
Date: 24/09/2023 Name: Mr Robert Dalrymple
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Service:
Excellent service, car delivered in “as new” condition, I would definitely highly recommend.
Blackshaws' reply: Thank you very much for your positive review. It is much appreciated.
Product:Date: 22/09/2023
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Service:
Trouble free exchange and always kept up-to-date
Excellent service sourcing appropriate car and no hassle part-exchange.
Product:Excellent small car with any extra facilities.
Date: 19/09/2023
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Service:
Excellent service. Andrew was very professional and very patient and explai
Excellent service very professional
Blackshaws' reply: Many thanks for your lovely feedback. Great to hear you're enjoying your Suzuki Ignis.
Product:Lovely little car just what I wanted. Automatic transmission, very nippy on the motorway and also a hybrid
Date: 15/09/2023
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Service:
Suzuki VITARA
Very good.
Product:Have always received good service from them.
Date: 14/09/2023
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Service:
Great service again .
Excellent service- everything was made simple and straightforward.
Blackshaws' reply: Thank you very much for your positive review. We're delighted to hear you were so pleased with our service and your new car.
Product:Lovely car- it has everything I need.
Date: 08/09/2023 Name: Mr Andy Hall
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Service:
DElighted with excellent service by dedicated staff
Delighted wit excellent service by dedicated staff, brilliant.
Date: 03/09/2023 Name: Mrs Anthea Allanson
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Service:
Easy to deal with
I’ve bought lots of cars from blackshaws Why would I change
Date: 27/08/2023
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Service:
Very good service
Very good service from start to finish will be back again in 3 years time love my mg4
Blackshaws' reply: Many thanks for your 5-star review. Enjoy your electric MG4!
Product:Love this car and good service from the dealer
Date: 24/08/2023 Name: Mr Michael Quinn
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Service:
Good service
A prompt professional service with the help of polite professional staff
Product:An economical comfortable car
Date: 23/08/2023
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Service:
Best car buying experience.
The best two car buying experiences I’ve had were ten years apart and were both at Blackshaws Alnwick. Bought cars from various garages over the years but none come close to Blackshaws for friendly polite service. On this occasion I dealt with Ross and have to say he answered all my questions and was very knowledgeable on the full range of Suzuki models. Hopefully the Vitara I bought will last a few years but will be back when the time comes to replace it.
Blackshaws' reply: Thank you so much for your lovely review. It's very rewarding to receive such positive feedback and it's great to hear that Ross looked after you so well.
Product:Date: 23/08/2023 Name: Mrs Sheila Davison
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Service:
A Good Company to do business with.
Having looked at various vehicles on their web site we arranged a visit and dealt with a great sales manager (Andrew). Made a good offer on our vehicle as part exchange and arranged to pick up new vehicle in a couple of days. On collection day Andrew went through every query we had about new controls and the vehicle was nearly full of fuel. Also arranged a two year service plan for a very reasonable price. All in all a very good company to deal with. Definitely recommend them.
Product:A good value vehicle that is well built and reliable. Above very good value for the amount of standard equipment.
Date: 23/08/2023 Name: Mr Mark Eden
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Service:
Highly recommended
The staff at Blackshaws are extremely helpful with all your queries and they will answer all your questions or find the answers if they don't have them. Most of all, they are not in any way using pressure sales tactics which many other garages do.
Blackshaws' reply: Thank you very much for your 5-star review. It's much appreciated and it's lovely to hear you're so pleased with your new electric MG.
Product:Having driven petrol cars for the last 40 years, I was a little sceptical about going fully electric. I am now a total convert and would not go back to driving petrol cars. This is a great car to drive, much cheaper to run and obviously more environmentally friendly. Take a test drive in one, you'll be as surprised as I was.
Date: 17/08/2023 Name: Mr Barry Ashworth
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Service:
Very satisfied⁰
Product:Date: 17/08/2023 Name: Mrs Heather Forster
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Service:
Excellent service friendly and helpful staff
Product:Date: 05/08/2023
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Service:
Quick, Easy and High Quality
I've never bought from blackshaws in the past but following great feedback from family and friends I gave it a try. I can't fault it. From start to finish MJ was fantastic. He talked me through my options and what my car was worth part ex etc. I bought a car and even the aftercare was great. I had a private plate on my previous car which he sorted out with the dvla to transfer, all documents were online so no sitting signing paperwork I could do it in my own time. I highly recommend blackshaws and will certainly buy from them again. A lady rang me a week after I bought the car and asked how I was finding it, anything they could of done different etc. She was love (sorry I forgot her name)
Blackshaws' reply: Thank you so much for your detailed review. We try hard to offer great service to our customers so it is particularly rewarding to receive such positive feedback. We'll be sure to share your comments with MJ and the rest of our team.
Product:Date: 04/08/2023 Name: Mr Michael Clements
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Service:
Made to feel welcome when buying a car.
I have used Blackshaws for some years and find them to be very helpful when buying a new or used car. Customer service is at the forefront with no pressure on what you want when buying a car.
Product:Great customer service and with the purchase of a car. Would recommend Blackshaws.
Date: 04/08/2023 Name: Mr PAUL BESTFORD
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Service:
A very helpful technician
Tim was very helpful when my headlights needed adjusting. He explained things clearly and fixed the problem quickly and effectively
Blackshaws' reply: Thank you for taking the time to post such a positive review and we're pleased Tim was able to sort your headlights so quickly. Enjoy your new electric MG!
Product:a remarkable vehicle (in a good way)
Date: 29/07/2023 Name: Mr Roy Stephenson
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Service:
Excellent service
Product:It is a great little vehicle
Date: 29/07/2023 Name: Mr Barry Belton
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Service:
Great service from friendly professional staff. Everything was explained well and the sale was seamless.
Product:Great car with all I need and it goes well
Date: 19/07/2023
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Service:
Highly recommend and would definitely use again. Excellent level of service throughout, from initial enquiry to test drive and final purchase. I travelled some distance to the dealership as they had exactly what I was looking for and my particular thanks to Ross for his help in accommodating this.
Blackshaws' reply: Thank you very much for your 5-star review and for travelling to our dealership to buy your new car. It's lovely to hear that Ross looked after you so well.
Product:Exactly what I was looking for and car was spotless on collection.
Date: 12/07/2023
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Service:
Highly recommended for customer service, very easy to deal with. Car salesman who actually listened to us. Will return for servicing.
Product:Date: 11/07/2023
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Service:
always a pleasure to deal with Blackshaws staff
As usual they were very efficient and professional
Product:well presented clean car *
Date: 10/07/2023 Name: Mr Robert Thompson
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Service:
Excellent service !!!!
Smooth transaction from start to finish. Sales person was honest and professional at all times . Can’t fault it and would highly recommend.
Blackshaws' reply: Thank you for taking the time to leave such a positive review. It's great to hear you've seen an improvement in your fuel economy with your new hybrid car.
Product:Suits our needs perfectly. The mild hybrid is a huge bonus and we have seen a big difference in the car’s economy all ready .
Date: 10/07/2023
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Service:
Sales staff were very helpful when I was looking to buy a used car. They showed me everything that fitted my requirements and were not pushy, giving me plenty of time to consider. The actual purchase and collection was also very smooth.
Product:The car fits all my requirements. The price was reasonable and in line with other sellers.
Date: 08/07/2023
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Service:
I have had a lot of cars from Blackshaws and they have always been great
Blackshaws' reply: Many thanks for your lovely feedback and your loyalty to Blackshaws. It is much appreciated.
Product:I am very pleased with my car
Date: 01/07/2023
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Service:
...
Andrew Bailey was very helpful can't fault him, give him a pay raise
Product:It is my first automatic car and very easy to drive
Date: 12/06/2023
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Service:
Great service
Spotted an ex demo on the Blackshaws website and contacted Ross to arrange a test drive. Everything was very quick and collected the car the following day. Very happy with my 2nd car from Ross, he even organised the transfer of the service plan to the new vehicle. Thanks Ross!
Product:Love the car, the prep. the handover and the chocolates!
Date: 12/06/2023 Name: Mike H
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Service:
a good family business
excellent and efficient service. Courteous and sale without pressure.
Blackshaws' reply: Many thanks for taking the time to leave your 5-star review. Enjoy your new car!
Product:quality vehicle as described with excellent preparation
Date: 07/06/2023
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Service:
A very smooth purchase of a new car in a relaxed and friendly atmosphere
Date: 06/06/2023 Name: Mr David Darling
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Service:
Great service
Very helpful friendly service at all times. They make you feel comfortable when you go either for a service or just a look around. I would recommend them to all family and friends
Date: 06/06/2023 Name: Miss Elizabeth Purvis
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Service:
Friendly service. Nothing too much trouble. All the required information on hand.
Blackshaws' reply: Thanks so much for your feedback and we're delighted to hear you're finding your new MG so comfortable and spacious.
Product:Lovely and roomy. Easy to get in and out. Important for me being disabled.
Date: 06/06/2023 Name: Mr William Blackman
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Service:
Would recommend this company
Every thing went smooth and quickly
Product:A good quality car at a competitive price
Date: 01/06/2023 Name: Mr Graeme Dodds
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Service:
Excellent service.
Excellent customer service from very friendly and helpful staff. I highly recommend Blackshaws.
Product:The Swift Sport is absolutely amazing. So much in such a small package and really great fun to drive as well, what more could you want?
Date: 31/05/2023
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Service:
Excellent service yet again
Friendly and efficient service, Malcom the sales person very helpful as always. Have bought several cars from BLACKSHAWS over many years and would have no hesitation in recommending them to anyone wanting to purchase a car. We have several dealerships within 5 to 10 miles of our home but prefer to travel the 30 miles to Alnwick to deal with BLACKSHAWS.
Blackshaws' reply: Thank you very much for your feedback and your loyalty to Blackshaws over many years. It is much appreciated. Enjoy your new car!
Product:Date: 27/05/2023 Name: Mrs Judith Thompson
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Service:
Trusted
Very friendly and professional as always, this is the fourth car I’ve bought from them ( the second one I’ve bought from Andrew), will keep coming back
Product:Date: 23/05/2023 Name: Mr Peter Branthwaite
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Service:
Excellent Service
Always well looked after by all staff at Blackshaws
Product:My third Swift and all great
Date: 23/05/2023 Name: Mr Dennis McCleary
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Service:
Andrew gave me a demo car till my new car arrived so I still had transport for work
Blackshaws' reply: Our thanks for taking the time to post your positive review and we're pleased we were able to help out with your transport arrangements.
Product:Car was what I thought it would be
Date: 16/05/2023 Name: Mr Stuart Buchanan
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Service:
Excellent service
Great service. Ross was happy to spend time with us to answer all our questions and was extremely responsive to phone calls. Everything went very smoothly and we know Blackshaws are there should we have any problems.
Product:Lovely car. Easy and fun to drive
Date: 12/05/2023
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Service:
Trustworthy, honest garage. Happy to help the customer throughout sale.
Great service by the team at Blackshaws, we had a few minor issues with the car on purchase however the team at Alnwick went above and beyond to help. A great, honest experience. Thank you.
Blackshaws' reply: Our thanks for taking the time to leave your review and it's great to hear we were able to resolve the minor issues with your new car.
Product:Date: 12/05/2023
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Service:
Satisfied customer
Quick painless purchase of a new car.
Product:Nice car, MPG is not quite as good as I had hoped though
Date: 12/05/2023
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Service:
Highly recommended
Everyone at Blackshaws Alniwick provided a first class service. Andrew B was very helpful and always made himself available to take my calls. He was friendly knowledgeable and no high pressure sales. The car was clean, serviced, MOT'd and all niggles were sorted prior to collection. Would recommend Blackshaws at Alnwick.
Product:Good clean car with full main dealer service history. Very high spec with everything you could ever want and need.
Date: 11/05/2023 Name: Mr Ian Teasdale
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Service:
Attention without pressure. A pleasure to deal with
Attention without pressure, a pleasure to deal with. Blackshaws are small enough to deliver a personal service but large enough to be efficient.
Blackshaws' reply: Many thanks for your 5-star review. As a family business we aim to offer a very friendly and personalised service so it is extremely rewarding to receive such lovely feedback.
Product:Very impressed so far I am delighted with it.
Date: 11/05/2023
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Service:
First class service all round.
Product:Date: 11/05/2023 Name: Mr Robert Brooks
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Service:
Friendly and Zero pressure
Great service all round. Friendly and zero pressure. It was the most pleasurable car purchase I have ever had. Will be back in the future.
Product:Car is so clean and feels new. Vaulted and machine polished with new tyres and service.
Date: 06/05/2023 Name: Mr Craig Coppen
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Service:
A good quality of service, every question is answered with great knowledge , the salesmen take great pride in making sure the customer i has a pleasant and stress free car purchasing experience .
Blackshaws' reply: Thank you very much for your positive feedback. It is much appreciated.
Product:Never had a Citroen before but an comparison to all other cars I have purchased in the past it’s certainly on par . No complaints on its comfort or performance
Date: 06/05/2023 Name: Mr John Thompson
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Service:
xkkkkklllllll
Date: 05/05/2023
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Service:
Whicker and helpful
Product:Date: 25/04/2023 Name: Mr Peter Samuelson
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Service:
Great service. Car was as new
Great service. Car was as. We
Date: 20/04/2023
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Service:
Excellent service
It all went very smoothly. The car was lmmaculate and I am very pleased with it. I thought the price was very fair and I got a good price for my previous car.
Blackshaws' reply: Our sincere thanks for your 5-star review. It's lovely to hear you are so pleased with your vehicle and our sales process.
Product:Have done already! pleasant salesman who made everything very easy.
Date: 15/04/2023 Name: Mrs Ruth Taylor
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Service:
Very helpfull
Product:Date: 15/04/2023 Name: Mr Stephen Bolton
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Service:
Good garage to do business with
Good service, good communication, nice helpful staff. Just a pity they sponsor a local shooting ground that disturb the peace and quiet of the countryside and the local area.
Product:Love the new MG4 EV. Really enjoying the 200+ range
Date: 14/04/2023 Name: Corah Carney
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Service:
excellent efficient and friendly service
Yes I would
Product:Excellent car - low mileage good price
Date: 13/04/2023 Name: Mr Ken Jarrold
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Service:
An extremely professional company
Professional, competent and courteous throughout the process
Blackshaws' reply: Many thanks for your 5-star review and we're really pleased to hear you're so happy with your Suzuki Ignis.
Product:The car has thus far excelled my expectations. Very economical, comfortable and well equipped for such a small vehicle.
Date: 13/04/2023 Name: Mr Nicholas Smithson
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Service:
Help buying it was good after service fantastic
Date: 12/04/2023 Name: Mr John Burn
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Service:
Excellent service
Excellent personal service.
Product:Good deal, met out current needs.
Date: 12/04/2023
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Service:
There was a wide range of suitable cars to choose from. The salesperson gave good information to help us make our choice. The purchase was efficient and free of hassle.
Blackshaws' reply: Thank you very much for your 5-star review. It's lovely to hear you were pleased with our service and found the right car for your needs.
Product:The car is ideal for us as a cheap to run second vehicle
Date: 08/04/2023
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Service:
Excellent service
Excellent service would definitely recommend sales team really helpful
Product:Sales kept me informed and were very helpful whenever I had a question
Date: 06/04/2023 Name: Mr Christopher Shepherd
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Service:
Friendly helpful service
The sales team were extremely helpful and answered any queries we had. They always got back quickly to return telephone calls but at no time pressured us to make a decision.
Blackshaws' reply: Many thanks for taking the time to leave your review. It's very rewarding to receive such positive feedback and we hope you continue to enjoy your MG HS.
Product:Really pleased with the car The on board information system is a bit slow but the level of equipment included with the HS model offers great value for money.
Date: 06/04/2023
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Service:
An easy and comfortable transaction. Pleasure to do business there..
The service was helpful and the salesperson was easy to talk to. He listened to my requirements and left me leaving with what I thought was a good transaction. I've always found staff at Blackshaws very friendly and always polite.
Product:I was facing an expensive bill for repairs to my car. After helpful and useful discussion with a really nice salesperson I purchased a newer model and was given what I consider to be a good and fair deal.
Date: 05/04/2023 Name: Mr Peter Dawson
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Service:
Everything that a great family company does for their customet!⭐️
Excellent from start to finally finish!⭐️
Blackshaws' reply: Thank you very much for your lovely feedback. Enjoy your Suzuki Swift!
Product:This is my SECOND Suzuki Swift. Ideal car for us!
Date: 04/04/2023 Name: Mrs Anne Duncan
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Service:
Excellent Service
Great customer service. Helpful and clear. A good company to deal with! Thanks
Product:Does what I want and what it says it does in the manual.
Date: 31/03/2023 Name: Mr Keith Smith
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Service:
very good friendly service BUTT.!!!!!!!!
Very freindly good service but passenger side window switch did not work got booked in a week later, sat for 40 mins. to be told they could not fix it, would order a new one. I hsd to ring after a another week to be told oh yes it's hear can you come in on Fri another week, sat and waited to be told they had sent the wrong switch. it is now becoming a pain .0
Blackshaws' reply: Thank you for your feedback and we're very sorry for the issues you've experienced with the replacement of your window switch. Our Aftersales team have now received the replacement part so everything will be resolved this week. Thank you for your patience and we hope you enjoy your new vehicle.
Product:i thought the car was excellent Butt !!!!!!
Date: 31/03/2023 Name: Mr Brian Eastham
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Service:
Excellent service all through the part exchange of my old vehicle to the hand over of my new vehicle.
Product:Date: 29/03/2023
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Service:
excellent service
as usual we were well looked after, and the staff were all very courteous and knowlegable
Product:excellent service with no problems
Date: 29/03/2023
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Service:
Absolutely great service!
Service from start to finish was great and turnaround was really quick.
Blackshaws' reply: Thank you, we appreciate your 5-star review and it's great to hear we were able to sort out your car so quickly.
Product:Date: 25/03/2023 Name: Mr Daniel Cathrae
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Service:
Friendly professional service. Always helpful. I have purchased my cars from Blackshaws for several years and will continue to do so.
Product:I love the car but there is a problem with the phone connection - it rings people at random and I am unable to disconnect the call. I have reported this and Blackshaws are going to sort the problem.
Date: 24/03/2023
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Service:
Snaith
Excellent Sales staff and service staff
Product:Very good service and sales staff
Date: 23/03/2023 Name: Mrs Jill Snaith
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Service:
I liked that they are a family firm and are not like big main dealers trying to force you to buy extras the first price given is what you pay. All questions you ask are answered and the transaction was very easy and all staff are very helpful
Blackshaws' reply: Thank you very much for your positive feedback. It's very rewarding to hear you were so happy with our service.
Product:Date: 22/03/2023 Name: Mr Melvin Dishman
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Service:
Purchase on new Saracen
Excellent help from both Adams you n the servicing department and also Ian in the Sales team. Going above and beyond to help us with our purchase.
Blackshaws' reply: Thank you very much for your 5-star review. We'll be sure to pass on your positive feedback to our team at Morpeth. Enjoy your new SsangYong pick-up.
Date: 21/03/2023 Name: Mrs Margaret Fawcett
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Service:
Does what is says on the tin
First class from start to finish.
Product:Can't fault the service first class
Date: 21/03/2023
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Service:
Excellent service easy transaction
Product:Date: 21/03/2023
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Service:
As above
They made the purchasing of my new car simple & painless
Blackshaws' reply: Many thanks for your positive review and we're very pleased to hear you found our process was so easy. We hope you enjoy your new vehicle.
Product:It made the transaction simple & easy to do
Date: 21/03/2023
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Service:
A perfect transaction.
Product:Date: 21/03/2023
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Service:
Excellent service from Ross.
Ross Straughan did a excellent job at Blackshaws, everything went smoothly and we couldn't be happier with the car we purchased. Would definately recommend the friendly place to look for quality new and used cars.
Product:Excellent car just what we needed to get around in. Great on fuel and plenty of space in the boot for all the clutter we carry.
Date: 16/03/2023
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Service:
Good service from all of the sales team
Blackshaws' reply: Many thanks for your 5-star review. Enjoy your new MG HS!
Product:At the moment I am very happy with the veichle
Date: 11/03/2023
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Service:
Professional and personal service
Professional at all times
Product:Fit for purpose. Easy straight forward purchase
Date: 11/03/2023 Name: Mrs Julie Roper
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Service:
Very professional and friendly
Blackshaws' reply: Thank you very much for your feedback and our apologies for the delay with the delivery of your vehicle.
Product:Delayed delivery. Need to change delivery company
Date: 11/03/2023 Name: Mrs Claire Mason Rennie
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Service:
All staff very friendly and helpful
Ross very helpful and friendly, not pushy let me look at car myself then answered my questions. My husband and myself always buy cars from him.
Product:Always had a Swift MG3 is good car but not on par with Swift
Date: 10/03/2023
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Service:
Professional, efficient, friendly and supportive. The car was in immaculate condition up to the usual Blackshaws standard.
Product:The car fulfilled my requirements.
Date: 27/02/2023 Name: Mrs Kay Evans
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Service:
Simply faultless!!
Faultless from start to finish. From the initial viewing of the car, the part exchange offer, the delivery, swapping over of the service plan and follow up, it all went smoothly
Blackshaws' reply: Our thanks for taking the time to leave such a lovely review. It's very rewarding to hear you were so pleased with our service.
Product:Date: 27/02/2023 Name: Mr Ian Woods
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Service:
All went well.
Product:Nice car. Goes well, but still trying to find a good driving position.
Date: 27/02/2023
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Service:
Very straightforward transaction. Good communication throughout.
Product:Nice vehicle. Feels very solid.
Date: 27/02/2023
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Service:
Very easy transaction
A great deal, no fuss, no hard sell, very fair price for my car - great to get an online valuation that was honoured. Would highly revommend
Blackshaws' reply: Many thanks for your 5-star review. It's great to hear you found our process so straight forward and we're delighted you're enjoying your new car.
Product:I love my new car - great advice given
Date: 27/02/2023
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Service:
First class!
Excellent service.Extremely helpful.
Date: 20/02/2023
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Service:
Great service
Product:Date: 18/02/2023
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Service:
Straightforward, professional service which got me a suitable car fast.
Would definitely use Blackshaws again very helpful and pleased with my car
Blackshaws' reply: Thanks so much for your 5-star review. It's much appreciated.
Product:Date: 17/02/2023
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Service:
Excellent service from a local dealer.
It was a pleasure buying a car from them! Good service, all our questions answered promptly and a fair trade in on my old car.
Product:Date: 17/02/2023 Name: Mr David Karle
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Service:
Very straightforward transaction with good part-ex. Ross was very pleasant and helpful!
Blackshaws' reply: Thank you very much for your lovely feedback and we're delighted you're enjoying your new hybrid MG.
Product:Still getting used to all the features but very pleased with purchase.
Date: 13/02/2023 Name: Mr David Slater
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Service:
Great service as always. Very minor issue with our new car which was sorted straight away with no hassle.
Product:Date: 11/02/2023 Name: Mr Stephen Hayfield
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Service:
Excellent
Excellent experience. Friendly knowledgeable staff and a great range of vehicles.
Blackshaws' reply: Many thanks for your 5 star review. We're delighted to hear you were so pleased with our service and product range.
Date: 11/02/2023
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Service:
Everything necessary was dealt with efficiently and made the formalities of purchase easy.
Product:Like the car, very suitable for my needs
Date: 10/02/2023
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Service:
Absolutely Brilliant
Absolutely brilliant from start of purchase to pick up of my new Suzuki Vitara. MJ was fantastic with all the information and gave updates through out the whole experience.
Blackshaws' reply: Thank you for taking the time to leave such a positive review. We're delighted MJ looked after you so well. Enjoy your Vitara!
Product:Cannot praise your franchise enough. Team Blackshaws Alnwick are the A team.
Date: 04/02/2023 Name: Mrs Carole Francis-Harle
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Service:
Satisfied with service
I would recommend to friends and family
Product:Date: 03/02/2023
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Service:
A very efficient and courteous service. Everything explained well and a beautiful car
Product:A lovely car to drive with many extras that you would expect on a far more expensive car
Date: 03/02/2023
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Service:
Very pleased with the service I got Ian was great
Everything was OK. Nothing was a problem.
Blackshaws' reply: Thank you very much for your 5-star review. The SsangYong Tivoli is a great car so we're delighted to hear you're enjoying it.
Product:It's a great car to drive comfortable. A positive for me is it has a spare wheel .instrument panel is clear.
Date: 03/02/2023 Name: Mr David Morris
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Service:
Very pleased with service
Excellent service from MJ the salesman
Product:Very good car with lots of good features, comfortable, easy to drive, excellent reversing camera. Would have liked something to indicate miles per gallon
Date: 01/02/2023 Name: Mrs Wendy Swinney
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Service:
Highly recommended.
This is my second purchase with Blackshaws. Very fair and professional.
Product:Quality car, it’s a shame that the centretainment doesn’t include a sat nav.
Date: 30/01/2023 Name: Mrs Diane Wilkinson
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Service:
Friendly and helpful sales. Highly recommend.
Excellent service. Buying my car through Blackshaws was smooth and straightforward and Andrew was very helpful. The car itself had been given a thorough clean and was as advertised and they even delivered the car to me. I definitely recommend them.
Blackshaws' reply: Thank you very much for your 5-star review. We aim to make the process as easy as possible and it's lovely to hear that Andrew looked after you so well.
Product:Date: 22/01/2023
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Service:
Top Quality service
If only all car salesman were as good as Ross top quality professional service from a charming young man
Product:Lovely motor pleasure to drive
Date: 20/01/2023 Name: Mr Richard Gander
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Service:
I’ve bought 5 cars from them that answers most of the questions
Product:I don’t like the mg as much as the Suzuki
Date: 20/01/2023 Name: Mr Andrew Howey
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Service:
Easy to deal with
Andrew Baillie was really helpful and easy to deal with. I felt we reached a good compromise deal and the paperwork was sorted out online in minutes. The car was spotless and we were able to take it for a decent test drive which we appreciated.
Blackshaws' reply: Many thanks for your positive feedback. It is much appreciated. Over the last couple of years we've been making lots of improvements to our online paperwork and it is great to know that this worked well for you. Enjoy your new S-Cross.
Product:Impressed with the car which, although 2nd hand, was low mileage but good specification.Very comfortable and nice to drive.
Date: 20/01/2023
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Service:
Excellent service
Excellent service
Product:Great value, excellent service.
Date: 20/01/2023 Name: Mr Craig Bell
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Service:
Friendly and efficient staff who make you feel really at ease.
Product:Efficient car that puts me on the foothold of electric cars.
Date: 14/01/2023 Name: Mr Barry Belton
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Service:
All good
The service was very good, great sales representative. Responsive and genuine. Good experience
Product:All very good, great sales representative
Date: 13/01/2023
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Service:
Fantastic experience
Best car buying experience I’ve ever had, Blackshaw’s were fantastic. Andrew was a pleasure to deal with, friendly, really responsive to emails and extremely helpful. Thanks Andrew!
Product:The MG4 is a great car and I’m loving it so far
Date: 08/01/2023 Name: Matt F
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Service:
A pleasure to deal with
Always a pleasure to do business with Blackhawks I know what I want they answer any questions I have and all is very easy and efficiently managed
Product:I love my vitara it’s the perfect vehicle for me
Date: 28/12/2022 Name: Miss Valerie Scott
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Service:
Friendly and helpful sales man.
Very welcoming show room and staff.
Product:A very well presented car .
Date: 16/12/2022 Name: Mr Alan Scott
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Service:
Family Company - Family values.
We have returned several times to Blackshaws and been delighted by the attention and service afforded to us.
Product:Having purchased similar vehicles before, we knew what to expect. This update is all we hoped it would be..
Date: 16/12/2022 Name: Mr Wilson Smeaton
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Service:
Excellent service
Great customer service from first entering the morpeth showroom to leaving with our new car
Blackshaws' reply: Our sincere thanks for your 5 star review. We're delighted to hear that our team at Morpeth looked after you so well and that you are so pleased with your new SsangYong Korando.
Product:This is the 2nd korando we have purchased reliable and excellent value for money
Date: 05/12/2022 Name: Mr John Kidd
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Service:
An easy stress free process
A no stress process selling our car back and clearing the finance was all handled for us with no problems agent kept us informed throughout the process in a proactive way
Product:A state of the art vehicle took a little getting used to but enjoying the process
Date: 05/12/2022 Name: Mr Garry Ritchie
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Service:
Would recommend Blackshaws to anyone. Andrew was very knowledgeable answered emails very quickly. The sale went through as expected. This is the 2nd time we have bought a car from Blackshaws.
Blackshaws' reply: Many thanks for your positive feedback and for returning to Blackshaws to buy another car. We try to make the process as simple as possible and we're really pleased that Andrew was able to answer all your questions.
Product:Date: 05/12/2022 Name: Mrs Andrea Kemp
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Service:
A very good experience replacing my car
I was served very well indeed and all my requiremnts were both understood and met. It was such an easy experience for me replacing my car as Blackshaws did all the leg work for me so to speak. Many thanks!
Product:The car I bought runs very well indeed and very smoothly. Whilst second hand it drives like a new car!
Date: 02/12/2022
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Service:
Good service
Great service friendly professional staff
Blackshaws' reply: We appreciate your 5 star review. Many thanks.
Product:Great purchase easy procedure
Date: 02/12/2022
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Service:
Grest service
Great servicewell looked after by Andrew. Love the vitara
Product:Date: 01/12/2022 Name: Miss Jayne Dobson
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Service:
Very efficient
Very efficient bought four cars over the last 13years
Product:Car good just awaiting delivery of the mudflaps
Date: 28/11/2022 Name: Mr Malcolm Begg
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Service:
Great prices for top quality cars.
As usual all the staff are very friendly and helpful!
Blackshaws' reply: Thank you very much for your 5 star review. Enjoy your new Suzuki Vitara!
Product:Very nice to drive, seems to stick to the road,first automatic I’ve had so easy to drive!
Date: 25/11/2022 Name: Mrs Susan Davison
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Service:
Recommended
Have always had good service and will recommend them for any future purchases
Product:Easy to deal with. Transaction was smooth and faultless
Date: 25/11/2022
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Service:
Excellent Sales Service. Dealt Initially by Mr George Ridley & then by Mr Ian Simpson. Every question and concern was covered and reassurance given. We were made at ease over our concerns of purchasing a car unseen and not local to us!
Product:A very smart looking Car with a large boot!
Date: 21/11/2022 Name: Mrs Linda Bibby
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Service:
This is my third car purchase from Blackshaws. Great service as usual friendly and informative, without being pushy, kept me updated through the whole process.
Blackshaws' reply: Many thanks for your positive feedback and your loyalty to Blackshaws. We really appreciate it.
Product:My 3rd Suzuki, they have proved to be reliable and efficient. It’s lovely and comfortable to drive, heated seated a welcome bonus!
Date: 12/11/2022 Name: Mrs Dawn Mitchell
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Service:
very knowledgeable and well mannered staff
Product:nice looking car as well as being a self charging hybrid
Date: 11/11/2022
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Service:
I recomend them!
Very friendly and helpful staff. I always get excellent service. Sales team always manage to meet our needs.
Product:Just what we needed! Great job.
Date: 05/11/2022 Name: Mr Alan Tait
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Service:
Professional and first class service - five stars
The service I received was professional and first class in every way. From my first phone enquiring about the car, collecting it and dealing with their parts department absolutely excellent. I was coming from quite a long way from the garage but it was all definitely worth the journey. Very pleasant and relax feel at the garage as well.
Blackshaws' reply: Thank you very much for your five star review. It's very rewarding to hear that you were so pleased with our service particularly as you had travelled a long way. Enjoy your Suzuki Swace!
Product:Well presented car that fulfills my load carrying requirements
Date: 04/11/2022 Name: Mr Ian Donaldson
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Service:
I bought a car from blackshaws.and would definitely recommend....There was no presure selling from Ross the sales man..He made everything go smoothly from selling the car to buying my old one.
Product:Date: 04/11/2022 Name: Mrs Dawn Wilkinson
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Service:
No nonsense and honest approach giving excellent value for money.
MG Purchase. We liked their prompt and honest no nonsense approach which resulted in us purchasing our MG following a couple of hours on the phone and e-mail We got the train from Yorkshire to collect our car was collected from the station and everything was in place to drive the car away. We were so impressed that we have set up a 3 year service plan with them. Would recommend without any reservations.
Blackshaws' reply: Thank you very much for your lovely comments. It is very rewarding to receive such positive feedback about our sales process and we look forward to your next visit to our dealership.
Product:Friendly honest and value for money garage
Date: 21/10/2022
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Service:
Blackshaws are the best garage I have ever used. All staff are friendly professional and go above and beyond.
Product:Great buy I love my new car
Date: 21/10/2022 Name: Miss Kath Gordon
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Service:
Good service
Dealt with Blackshaws for 3 of 4 mitsubishi cars and always have good service from both sales and service departments.
Product:Date: 20/10/2022 Name: Mr Ken Barlow
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Service:
Very helpful and friendly service. Made changing to a newer car an easy and simple process
Product:Very happy with the swift, economic, fun to drive and still have plenty of room for my daily travels
Date: 18/10/2022 Name: Mrs Jennifer Phizacklea
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Service:
Found a car which suited my requirements
Company behaved in a very professional manner. Found a car which suited my requirements. Would definitely use them in the future.
Blackshaws' reply: Thank you very much for your positive feedback and we're very pleased to hear you're enjoying your new vehicle.
Product:I have had the car for 2 weeks and has met all my expectations
Date: 14/10/2022 Name: Dr John Firth
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Service:
Found Blackshaw easy to deal with sales staff very friendly but not pushy. Everything went smoothly in my purchase of Mg4.
Product:Pleased with the MG4 infortainment display can be a bit fiddly but maybe MG could update this in future
Date: 14/10/2022 Name: Mr James Coulson
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Service:
Everything promised was fulfilled
Polite and friendly. Nothing was too much trouble for them, sale progressed smoothly and on time. Offered home delivery which was fulfilled.
Blackshaws' reply: Many thanks for your 5 star review. We're delighted you were so pleased with our sales process and home delivery service. Enjoy your new car!
Product:Date: 12/10/2022 Name: Mrs Joan Downing
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Service:
Smooth process with polite friendly staff.
Smooth process of part-exchanging my vehicle. Polite and friendly staff.
Product:Early days yet but appears to be comfortable and drives well. Plenty of good features on the vehicle and in the limited distance driven, MPG is reasonable.
Date: 10/10/2022
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Service:
Professional stress free experience
Quick and helpful with the purchase of the car, great help and all delivered on time
Date: 10/10/2022 Name: Mrs Sarah Moore
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Service:
Fantastic car and great service
We bought a car from Blackshaws. The staff were super friendly, put absolutely no pressure on us, were on hand when we had questions and worked to our timeline for part exchange. The car itself has been fantastic, we will definitely use Blackshaws again.
Blackshaws' reply: Thank you very much for your lovely feedback. We'll be sure to let our sales team know that you found our process so straight forward. We're also delighted to hear you're enjoying your new vehicle.
Product:A great car that was like new. A super easy purchasing process with no hassle at all.
Date: 10/10/2022
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Service:
Purchase of MG HS PHEV
Excellent service. There was no high pressure sales pitch & the whole purchasing experience was easy, speedy & very professional. Many thanks to Ross for all his help.
Product:Nice car to drive. Very quiet and extremely comfortable. My only criticism is that it does not seem to be as economical as I had expected. Having said that the vehicle is still very new & the economy may well improve.
Date: 08/10/2022 Name: Mr Brian Hayward
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Service:
Excellent service
Another very smooth purchase from Blackshaw's. I initially saw the car on the website, viewed on a very wet afternoon and collected it 2 days later. I have bought from Blackshaw's on 2 previous occasions and have always been pleased with their low pressure selling and excellent customer service.
Product:Date: 02/10/2022
