Blackshaws Reviews

Preferred the old Swift

Good service but don't like the new computer and warning sounds.

Computer system is irritating and distracting. Bluetooth system constantly cuts out. Automatically turns off your phone's data when the engine is running. Warning sounds every time you go 1mph over the speed limit is frustrating. Preferred the quirkiness of the back door handles of the previous model. Can I have my old swift back please?

No car hassle

I would happily recommend Blackshaw’s for their personal service to detail. Nothing was too much to ask. Finding me a car, ensuring I was picked up so I could collect it and as always have MJ sorting every aspect for me took away any pressure!

The car is smart, reliable and easy to drive. I am happy with the low mileage as I travel for work.

Good sevice

Very good , friendly service. Hassle free except for all the paperwork having to be done all online, not easy for older customers

Appears to perform well, very happy with my new car

Excellent service

Everything

Brilliant

Everything!

Excellent vehicle, very good value for money, highly recommended

Great customer service

Great customer service. They really go the extra mile.

Absolutely love the new Vitara. Great car.

Having known the staff for years, the continued service is second to non, always very professional and customer orientated

Excellent no sales pressure

Very helpful in supplying car before my insurance quote 30 days came to an end. For some reason this model is not on the insurers radar yet, so a bit difficult to arrange competitive insurance. Seems good car , although trying to get to grips with semi autonomous driving is a challenge as steering takes over randomly

Seems generally fun to drive , not quite sure about sensation of steering taking over and having to fight it , even with lane assist turned of it still is hard to control at times , might st recently on a narrow country lane, but more worryingly at speed on motorway when trying to overtake

Very polite and efficient, friendly service throughout all of my communications with them. Very good explanation of the car controls.

Outstanding, highly recommended

Excellent customer service very friendly, welcoming and helpful. I highly recommend blackshaws!

The car was perfect, a couple small issues but they fixed it straight away.

Efficient and polite and helpful.

Everything

From Sales to Handover great service.

From Sales to Handover great service.

First class service

First class service from Andrew , nothing was a problem and everything fully explained .would definitely recommend.

Very clean car with low mileage and reasonable price

Excellent Customer Service

Very pleasant, knowledgeable staff.

Absolutely love it. Purchased a used car but it is spotless and a dream to drive.

delivery no fuel

Exceptional service

Extremely concerned and helpful staff who were very supportive in a very difficult situation. The Blackshaw's ethos is a definite reason for returning.

Very quiet and comfortable. Numerous "bells and whistles" to assist the driver with the facility to switch off those which the driver considers superfluous. A good driving experience. A quality finish and well built.

Extremely Friendly and easy to talk to.

Very good caring service

Polite, helpful, knowledgeable, Andrew Bailie is always helpful and looks after us.

Great dealer ,trusted and honest

Excellent and professional. Great price too

Great economy and loads of tech. Huge boot too

Everything was perfect enjoying my new car

Love my new car no complaints

Excellent service from blackshaws

I would r.ecommend and use them aga.in. They are knowledgable, professional and very helpful

good deal

received a warm welcome and made to feel at home as soon as we arrived. Dealing with MJ.was easy and feel we got a good deal for our car against our new one. Thanks

Friendly helpful and non pushy sales team. Making the hole process easy and clear

Guided through the process of buying a car with clear explanation ot each stage

Malcolm was extremely helpful, he fulfilled all our requirements for the purchase of our new car which made the whole process very easy for us ,highly recommended.

Very happy with our new Suzuki S Cross, has many great features ,just love the rear parking camera, which enables you to see all around the vehicle for any obstacles when parked.

Sales was excellent and everything was well set out and explained

Very helpfull and no pressure

Excellent service ,Andrew arranged a test drive of the mini cooper, explained all the finance options , all in all a good experience

Staff is friendly and buying was smooth, quick and organised.

Buying was easy and quick.

The quality of the car compared to the price is outstanding

Ross was very helpful throughout, always answered by queries with full honesty👍

Excellent Service as normal.

Malcolm the gentleman I have dealt with since I first started the Mobility scheme has always been pleasant and helpful to explain the procedure and the cars available on the scheme. Showing me the cars which would be more benefit to my mobility needs.As usual there were no complaints Malcolm was his usual polite and helpful person a credit to the company, thankyou once again. Beryl Ainslie.

Great purchase experience

Excellent experience. No sales pressure but very knowledgeable sales staff. Very well prepared car and great price agreed. This is my 4 th car bought from blackshaws and all transactions have been very well handled. After sales service also ecvellent

Very good car well prepared for sale. Beautifully clean

The perfect car dealer.

Extremely friendly and easy to deal with. Not your "typical" car dealer. You can tell it's a family owned business because they go the extra mile and are very upfront and honest. Would not hesitate to recommend to anyone. Thank you.

Beautiful car presented like new.

Excellent service experience

Very friendly, efficient and courteous service....good listening and information given that enabled a well informed decision without pressure. I have not had the Ignis long but am pleased with it’s performance so far.

Always very friendly, but still professional - made the purchase so easy and quick.

Ross was so helpful with the car purchase and showing me all the controls etc (especially the media console).

They were very professional and answered all my questions clearly.

Staff at Blackshaws were always helpful, and I felt that nothing was to much trouble. The whole experience was easy, and all I had to was get my insurance, and pay for the car.

Very happy with the price.

Excellent customer services

The purchase went really smooth and Andrew really did a nice job preparing the car for test drive and answering any queries that we had on timely manner. Would definitely recommend friends and colleagues to purchase cars for this dealer.

Same as above. Purchase went smooth. Been using the car for almost 2 weeks now the car in a good condition still and we love it

helpful and friendly

easy to drive simple controls

Polite, honest

Very good personal service

Ross Straughan was excellent in the sales department, very efficient, not pushy but very knowledgeable about Suzuki products. He kept me informed throughout the two transactions the I needed and the car was spotless and serviced/MOT'd on collection. Cannot fault the service I was given. As for the 71 plate Suzuki Swift that was supplied: Good points - good driving position, clear open front windscreen with excellent vision, smooth gear box, enough engine power for my needs, easily accessible controls and switches. Very accessible heating controls. Bad points: Although better than the 'AllGrip' which I had temporarily before, it still has a very hard ride and would be better with a softer suspension. Also Privacy glass on rear windscreen should be an option, not standard as it is too dark in gloomy conditions.

See earlier description for full comments.

Blackshaws are the best!

As always, Blackshaws give the best of service. All the staff are efficient, friendly but also 100% professional.

Great service friendly helpful staff.

Excellent quick and faultless service from the second I rang up to the car delivery a few days later.

Great car great service friendly staff

Excellent

The sales man was extremely helpful

Customer Service

Have used Blackshaws for some time, and and always receive good service when buying a car. Thanks too Ross and the team for a fantastic service. Highly Recommended.

Car clean and in good order.

Hassle free no pressure felt so comfortable soon as walked through the door every thing just felt right plus that's the car I had been looking for

Car was like brand new cleaned very well mot sorted before purchasing and taxed lovley

Exceptionally pleasurable experience buying my new car.

Excellent service. Nothing too much trouble ,staff helpful and informative. Very knowledgeable about the cars they were selling. Would certainly buy from them again. Special thanks to Daniel who assisted me with every gadget in my new car. Thank you.

Lovely car, fabulous to drive and I feel safe.

Friendly knowledgeable sails people who don't push

It's a great car with lots of tech

Excellent customer service

The customer service is excellent. Ross was very helpful.

For a used car it is low mileage and in a good condition.

Went the extra mile

They went the extra mile.

My second Jimny, I just really like them and the model I got this time was just perfect, exactly the spec I wanted and that takes some doing when they haven’t imported the car version for over 3 years.

Blackshaws yet again provided a first class service.

Blackshaws provided a first class service to all aspects of my sales experience. They gave a competitve prices on both exchange and relacement vehicles, the Vitara was ready for collection at the agreed time and was in pristine conditjion.

First class vehicle with first class service.

They are a family ring business

They were very professional also delivered my new car took my old one back to Alnwick I buy my old car there 16 years ago I would always Blackshaws to my friends

Excellent service - thank you

Excellent service

Compact stylish and drives well

Great service

Very helpful and efficient regarding the my purchase my new car. The car was immaculate and well presented

Great car, well presented and a great drive

You know you are dealing with people who know their cars.

They supplied exactly what I wanted.

Top quality service

Top quality service from MJ seemless from start to end it was like having Ronnie Black back selling cars. I thought Ross was now the top salesmen but there’s life in the old dog. Thanks MJ

Great motor in pristine condition

Clearly explained not pushing allowing time for me to make a decision Good after care service Would go back and recommend Blackshaws to others

super service

My husband &I have bought several cars from Blackshaws and have always received excellent service from them.

All clearly and fairly done.

Always 1st class sales team

They found the car that I needed

Excellent service and friendly staff

Used Blackshaws for many years. Always a great experience.

See above, BUT it is too soon to assess the overall quality of Suzuki.

Very easy and honest, good cover and warranty, car in good condition. Good price on vehicle exchange

I HAVE ALREADY REVIEWED THE PURCHASE ............ BUT it is TOO SOON to assess the quality of the vehicle!

Great customer service

Was pleased with the service. I felt I got good advice and the sales team were knowledgable and as I was looking specifically for a towing vehicle they understood my requirements. Everything was explained clearly and there was no pressure. Also and importantly as a women buying a car.. I was spoken to not my partner you will not believe how often that still happens!

So far very happy with the car, I trade in an L200 which I loved but I would recommend anyone interested in a pick up looks at the KGM it is quiet, smooth, powerful and feels very refined to drive. I haven’t towed with it yet as I have to do 600 miles as recommended in the handbook so hoping it performs as well with the weight on the back. But overall you don’t feel like you are in a pick up but in a smart suv

Excellent sales service

Knowledgeable salesperson Ian ,gave us the information we needed and also gave us the options of purchase without pressure.

Boot space seems smaller than previous model and the drivers seat belt is awkward to fit. But otherwise very good

Great service

Friendly and helpful service. Would definitely use again. Easy part exchange and great vehicle handover

Great car. Perfect for my needs and good price

Super service and delighted with car

Great experience, super car

Great car , super drive , all mod cons

positive, good

Helpful, friendly service, polite.

Very pleased, nice clean car for day to day use.

MJ was Excellent from start to finish good communication ,really pleased with the car definitely use Blackshaws again.

Car buying made easy all staff are a credit to the company.

Extremely good staff, very friendly and welcoming,listen to our needs and found car which was suitable for us

Had a trial run out with one of your salesmen who was explaining every to me, felt very comfortable

Simply the best dealer

Simply the best dealer after a lot of experience with others I the past we now would immediately go to Blackshaws Alnwick first

Excellent handling throughout the process

Fantastic service

Excellent service from Ian very informative. Pleasure to deal with .

Fantastic vehicle ideal work horse

Good service throughout the process from ordering the car to collecting it.

I have had three Ignis cars in the past and they suit my purpose.

Good friendly, professional service..

I have always had very efficient service from them

Would recommend

An ex demo vehicle at a sensible price in very good condition.

Informed and helpful - not at all pushy or over keen. We were left to reflect on the experience and we changed the payment from a deposit and mothly payments to an outright purchase, quite late on too. There were no problems. Paperwork was easy to follow and overall the experience was very favourable. And we love the car!!

A trouble free purchase from start to finish.

As a Family Company they know their customers as people, not just as an income stream. So the support given at point of sale and for any follow up needs be they parts or service is second to none, that` is why the have so many repeat customers.

Great car, first time with a Nissan, if I had known how well built and what an excellent drive the Qashqai is I would have got one years ago.

Friendly service.

Excellent service and customer care

Good all round small runabout

First rate.

Great service

It’s alway a pleasure buying from Ross at blackshaws! Cracking service and aftercare

Love the car, easy to buy

nice shiney car

Always polite and helpful

love the new shape, have driven SX4's for a few years this is the best

Spot on .

Most professional service I've dealt with in motor sales. Excellent service.

Solved the problem with in minutes, brilliant

SERVICE FROM EVERYONE WE CAME IN CONTACT WITH MOST ESPECIALLY THE SALESMAN THAT WE DEALT WITH VERY GOOD

WE ARE VERY PLEASED WITH THE VEHICLE

Excellent customer service

I have been a loyal Blackshaws customer for 10 years now, the service is second to none and I will continue to buy new vehicles from the Blackshaws team.

the Blackshaws team spent time looking for the car spec I gave them and met all of my needs

Everything was excellent and many thanks to Ross Straughan for his excellent help

Thanks to Ross Straughan for all his excellent help and advice Couldn’t have been better Many thanks

Excellent family business

A super company to buy from. Andrew makes the whole experience easy.

Exemplary garage outstanding

I've been going to blackshaws for many years and the service is always fantastic they never tried to sell you anything that you do not want and always accommodate you with every requirement that you need the staff are extremely helpful and understanding and never force a sale on you as for the technicians and the receptionists they are first class in every way possible and extremely helpful this is a garage that is totally exceptional in every way that's why I travelled 130 mile round trip to buy the Suzuki swift exemplary showroom staff and vehicles with lots of choice

Simple straightforward and a real pleasure to buy a car from Blackshaws

Made to feel welcome when buying a car.

Excellent customer service from contact to buying a car. Friendly and helpful staff. Always a follow up regarding your purchase.

Car was nice and clean on purchase

Simply 100% on all fronts from.sales thro to after sales

Great little car, ideal for what I want from a car

Great service

I was kept up to date at every stage by Andrew. He was most helpful and knowledgeable

The seating position is great. Really high up and the all round vision is very clear. Drives really well

Complete personal service from a family business.

Excellent family business

Lovely to drive and comfortable

The facts,that's all

Customer service excellent car supplied in great order.Will not hesitate to use again

Excellent service - we’ll buy again. Andrew Bailey is the man, polite, knowledgeable, respectful, pleasant, very professional to deal with

Everything we need for a small car

First class

The service was great this is my second car I have bought from Blackshaw would not buy anywhere else

I thought the service was really good Malcolm explained the car details and good information when selling the car. I would recommend Blackshaws as a good car dealership.

excellent performance

they did everything well and kept me informed

good all round service and customer care

Bought a car that was not advertised!

Blackshaws found me an MG HS Phev from their staff cars that exactly fitted my requirements. A test drive was arranged and we liked the car. Trading in my old Outlander was easy and the whole process flowed smoothly. I felt my loyalty to Blackshaws was fully rewarded.

Excellent safety equipment, spacious and comfortable on long journeys. I would prefer actual dials and switches to control the heating, ventilation and air con. On cold mornings, the car won't let me drive on electricity even on short journeys, so I am fighting against its systems.

Simple

Ross made the whole process simple and it wasn’t too expensive.

As always first class Service can't be faulted.

Welcoming without any pressure.

Value for money comfortable and meets our needs

Simply the best

I have used many dealers previously but now stick with Blackshaws at Alnwick. Perfect for sales and service

M great salesman no push long test drive and we ordered another car when we picked up this one!

Superb salesman explained all aspects of the car. Handled all transactions, with reassuring competence. Answering all our questions in depth.

Love the car, but would need more use to rate with meaning

Blackshaws has the full package!

Attention to detail and good all round customer service at point of sale and on going support for future needs to keep the me on the road.

The model of Vitara I purhased has a high level of equiment, all wheel drive and handles well on the counrty roads in my area.

Good professional service

Nice car easy to drive, suspension abit harc

Very satisfied with the service. Ross Straughan was very helpful.

Pleased with Suzuki Ignis.

Thank you

I have used Blackshaws for a number of years now to service and supply accessories for L200. They have always been fair and attentive so it seemed natural to go to them when looking to purchase a new vehicle. Again the sales team and service team have done Blackshaws at Morpeth proud. Two minor niggles with car were happily and quickly resolved.

Not initially a vehicle I would have sought to buy but the interior specification and drive comfort for the price have converted me. More than capable of towing a large caravan and carrying a full load.

The service was exceptional, I wouldn’t buy a car from any other garage. This is the 3rd car I have had from Blackshaws Alnwick, They made it possible for me to get a new car, first time I’ve owned a new car, I’m over the moon!

Love my Swift, it’s really beautiful. I can fit 3 dogs on the back seat for lots of adventures. It’s fantastic I love it !

Fabulous customer service

Wonderful service, caring attitude, such a joy thank you.

Fun to drive, easy to handle and economical, excellent all round.

Easy and relaxed

Easy to deal with ; friendly and efficient

Lovely small car . Nice to drive and easy to park

MG ZS Ev Purchase

From my first enquiry to picking my new car up, Mj from Blackshaws Alnwick made sure I was kept updated. His help and knowledge made the experience seemless. Fantastic customer service.

The customer support.... Mj from Blackshaws Alnwick, was flawless. Would highly recommend going to see him if you are thinking of changing or buying a vehicle. No hard sales, just honest friendly advice was given.

Very friendly efficient staff made our choice of a Suzuki S cross very easy

Absolutely first class

Cannot fault the service in any way,Andrew was so lovely & helpful & made the whole experience e complete delight

Fantastic car,lovely helpful staff,cannot sing their praises highly enough,will recommend you to everyone.

Excellent service

Excellent. Knowledge of product was very good and accurate, with the service in the showroom very good at all times.

Very good for the cost of the vehicle.

First class.

First class service would buy from them again.

Very small things that I would have expected to be in better condition.

Excellent service, car delivered in “as new” condition, I would definitely highly recommend.

Trouble free exchange and always kept up-to-date

Excellent service sourcing appropriate car and no hassle part-exchange.

Excellent small car with any extra facilities.

Excellent service. Andrew was very professional and very patient and explai

Excellent service very professional

Lovely little car just what I wanted. Automatic transmission, very nippy on the motorway and also a hybrid

Suzuki VITARA

Very good.

Have always received good service from them.

Great service again .

Excellent service- everything was made simple and straightforward.

Lovely car- it has everything I need.

DElighted with excellent service by dedicated staff

Delighted wit excellent service by dedicated staff, brilliant.

Easy to deal with

I’ve bought lots of cars from blackshaws Why would I change

Very good service

Very good service from start to finish will be back again in 3 years time love my mg4

Love this car and good service from the dealer

Good service

A prompt professional service with the help of polite professional staff

An economical comfortable car

Best car buying experience.

The best two car buying experiences I’ve had were ten years apart and were both at Blackshaws Alnwick. Bought cars from various garages over the years but none come close to Blackshaws for friendly polite service. On this occasion I dealt with Ross and have to say he answered all my questions and was very knowledgeable on the full range of Suzuki models. Hopefully the Vitara I bought will last a few years but will be back when the time comes to replace it.

A Good Company to do business with.

Having looked at various vehicles on their web site we arranged a visit and dealt with a great sales manager (Andrew). Made a good offer on our vehicle as part exchange and arranged to pick up new vehicle in a couple of days. On collection day Andrew went through every query we had about new controls and the vehicle was nearly full of fuel. Also arranged a two year service plan for a very reasonable price. All in all a very good company to deal with. Definitely recommend them.

A good value vehicle that is well built and reliable. Above very good value for the amount of standard equipment.

Highly recommended

The staff at Blackshaws are extremely helpful with all your queries and they will answer all your questions or find the answers if they don't have them. Most of all, they are not in any way using pressure sales tactics which many other garages do.

Having driven petrol cars for the last 40 years, I was a little sceptical about going fully electric. I am now a total convert and would not go back to driving petrol cars. This is a great car to drive, much cheaper to run and obviously more environmentally friendly. Take a test drive in one, you'll be as surprised as I was.

Very satisfied⁰

Excellent service friendly and helpful staff

Quick, Easy and High Quality

I've never bought from blackshaws in the past but following great feedback from family and friends I gave it a try. I can't fault it. From start to finish MJ was fantastic. He talked me through my options and what my car was worth part ex etc. I bought a car and even the aftercare was great. I had a private plate on my previous car which he sorted out with the dvla to transfer, all documents were online so no sitting signing paperwork I could do it in my own time. I highly recommend blackshaws and will certainly buy from them again. A lady rang me a week after I bought the car and asked how I was finding it, anything they could of done different etc. She was love (sorry I forgot her name)

Made to feel welcome when buying a car.

I have used Blackshaws for some years and find them to be very helpful when buying a new or used car. Customer service is at the forefront with no pressure on what you want when buying a car.

Great customer service and with the purchase of a car. Would recommend Blackshaws.

A very helpful technician

Tim was very helpful when my headlights needed adjusting. He explained things clearly and fixed the problem quickly and effectively

a remarkable vehicle (in a good way)

Excellent service

It is a great little vehicle