Covid-19 Safety Measures

Covid-19 safety measures banner

Following the reopening of our business on June 1st we have introduced a series of new safety measures to reassure and protect both our customers and our staff.

Our new processes include the following:

SOCIAL DISTANCING:  We have new signage on our doors and also on our floors to ensure appropriate 2 metre social distancing at all times.

HAND SANITISER & ENHANCED CLEANING:  You will find hand sanitising products in our showroom and we have introduced enhanced cleaning procedures throughout our premises.

PROTECTIVE SCREENS & FACE MASKS:  We have erected clear protective screens on our sales and service desks and have also issued personal protective equipment, including face masks and gloves to all our staff.

CAR SHOWROOMS & SERVICE RECEPTION:  Our dealerships are now open by appointment only with new and used cars available to view.  Following Government guidance, we're now asking all customers to wear a face mask when entering our showroom and our staff will also be wearing face masks.  This is for the protection of other customers and also our employees.

SELF TEST DRIVES:  Due to social distancing requirements we are no longer able to offer accompanied test drives.  However, our vehicles are available for self test drives.  All our new and used vehicles are fully sanitised before and after each test drive.

CONTACT FREE ELECTRONIC PAPERWORK:  We can now offer purchasing online with electronic paperwork for safe, contact free transactions.

VIDEO PRESENTATIONS AND HANDOVERS:  To minimise contact further we can provide video presentations of used vehicles and demonstrators.  After purchase we can also provide video handovers.

SOCIALLY DISTANCED COLLECTION OR HOME DELIVERY:  Vehicles can be collected from our dealerships with socially distanced measures in place or we also offer home delivery with a charge of £1 per mile (minimum delivery charge of £20 applicable).

WAITING AREAS:  Unfortunately at present we are no longer able to offer complimentary drinks to our customers.  If you are using any of our waiting areas please ensure you stay 2 metres apart from any other customers and please ensure you are wearing a face mask.  Thank you for your co-operation.

If you have any questions about the above safety measures please don't hesitate to contact us on Alnwick 01665 602123 or Morpeth 01670 719519.