Blackshaws - Reviews

200 Customer reviews
180 Customers rate our service excellent
Date
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Customer Comment
Our Response
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nyt
Very easy quick purchase. Immediate test drive and bought it in 30 minutes. Gave a reasonable price for my trade-in. Very smooth. Included tax and new tyres which was much appreciated.
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nyt
I would buy another car from them and I would recommend the garage to all my friends
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Service rating : Sales executive had excellent manner and listened to our requirements. We already have recommended Blackshaws to friends and acquaintances!
Product : Great car to drive. Comfortable and economical!
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Service rating : Could not have been more helpful in helping me decide on my new L200, I was loaned a vehicle to try, and made numerous pestering phone calls to check colour availability etc on different models and was always made to feel like a valued customer. So much so my father has just bought a vehicle from them as well.
Product : Probably best truck on the market, comfortable, stylish, loads of kit and the Auto is exceptionally smooth to drive.
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Service rating : Car delivered on time,
Product : Nice car,looks very nice and drives well.
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Service rating : Helped with a smooth transaction. No pressure selling.
Product : Still not as good as my old Suzuki swift, but adequate for my needs. It's a noisy car, but I just put the radio on.
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Service rating : Could not fault the service again with Ronnie Black on the purchase of my new Nissan Duke 👍
Product : Lovely car cheers again Ronnie for all your help
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nyt
I found them friendly and very helpful
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Service rating : Professional, knowledgeable and friendly staff. An excellent experience.
Product : Great pick up. Smooth and roomy for a small car. Very economic with some great toys.
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Service rating : This is the second time we have bought from them and will do so again.
Product : A car suited to our needs.
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Service rating : Dealt with your Mr Black. Excellent, not pushy and very helpful and friendly.mind I have known him for many many many years and this is the third car I have purchased from him. But all the staff are friendly and helpful. Could not be better.
Product : nice car but have only done about 300 miles in it so far so cannot really say much, but it sems good
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Staff very courteous and helpful. I was kept informed during the whole process
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Service rating : The service I received from Blackshaws was just fantastic and would recommend them to friends.
Product : Comfortable and suits our needs.
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Service rating : Excellent customer service as always. This our 3rd car from a brilliant local garage
Product : This car just gets better every time.
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Service rating : Their service was incredible! I was unsure of my options when I went in but they explained everything clearly and made sure I knew what I was doing. They were very helpful and polite. I would recommend to anyone!
Product : I love my new car! Thank you very much!
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Service rating : Found Simon to be a very good salesman. He was very informative and a very nice chap.
Product : Love my new Mitsabushi L200 Warrior
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Service rating : No heavy pressure to buy. All the staff where helpful and polite.
Product : A lovely vehicle to drive and very smart looking.
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Service rating : Courteous and polite staff from the reception desk to salesman.
Product : Pleased with the look of the car and the driving experience.
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The kit was easily ordered and arrived as scheduled.
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Service rating : I would recommend blackshaws to my friends and family. They were really helpful. Even showing me all the parts in my car like where the cruise control was and all the other extras. Very good.
Product : I really love the car. Very good quality.
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Service rating : I have bought several cars from Blackshaws and wouldn't go any where else first class from purchasing the car to the after sales care nothing is a problem
Product : First class service from purchasing the car to the after sale care nothing is a problem
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Service rating : Yes and yes
Product : Nearest equivalent to our previous Citroen C Crosser
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Service rating : I purchased a Mitsubishi PHEV from Blackshaws Morpeth. The initial sale was handled well, BUT I've heard nothing from them since.
No follow up call. Sold a service plan and told someone would be in touch to explain all about it, still heard nothing a month later.
Asked for help re the daily workings and controls on the vehicle and was told to call in but when I did they were too busy and they asked me to call back the next day. I did this but although they were prepared to do this they did not seem that keen or interested so I've had to work it out myself.
Told they would put my private plates on but they said the computer would not let them so ended up doing it myself.
Promised the world but since they got the sale you would think they had lost my details because no one has been in touch apart from them asking if the could send me this review to complete.
So an honest review submitted
Product : Poor contact after sale. Service plan not explained.
Thank you for taking the time to write a review about your recent experience at Blackshaws Morpeth.  Obviously we were very disappointed to learn this has not been a positive one as customer service is our number one priority.  After our initial follow up call we have contacted you again to discuss the various points and our understanding is that all matters have now been addressed.  If you have any further questions please don't hesitate to get in touch.
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nyt
Steve the salesman was extremely helpful put me under no pressure, organised a perfect test drive, explained all the relevant processes and I would certainly recommend Blackshaws.
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Service rating : Excellent all round. They went through all details of new car and process of trading our car in. Also arranged finance very quickly.
Product : I love it. I thought my old S-Cross was good but I love all the new features like auto wipers/lights, cruise controls etc etc.
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Service rating : Excellent, personal service especially from Steve.
Product : Love my PHEV! Great service thank you.
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Service rating : I would definitely recommend Blackshaws. Very friendly but professional
Product : Lovely car to drive. Excellent engine
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Service rating : this is first time I have bought a car from blackshaws and it will not be the last it was great dealing with them I would recommend them all the time
Product : the car is better than I thought it would be its great the price was spot on it runs very good
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Service rating : I always buy from them and have all my service work done by them if it were not for them I would no longer purchase Nissan as Nissan after sale and customer care is none existent, From the reception desk and all the sections between to the person who valets your car are second to none.
Product : its my fourth x--trail travel the country as an keen photographer and also go off road quite a lot
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Service rating : Always made to feel welcome and valued in the showroom. Everything sorted out quickly and nothing too much trouble.
Product : Car as expected. Pleased with its performance so far
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Service rating : From my first call regarding my interest in your ex demo L200, I was dealt with very professionally by Steve Hall at your Morpeth branch. I called one later afternoon and didn't get to your place until 5,40pm Steve let me see the vehicle and took me for a drive in it. He kept me in the loop regarding pricing and linked with my office regarding payment. I arrived with my wife in a Saturday to pick up the vehicle which was immaculate, he even gave my wife a box of chocolates. I have had a follow up call to check all is well. First class service, and a garage I would highly recommend. Many thanks, John johnston.
Product : Lovely car and great to drive
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First class service.
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Service rating : Excellent product. Excellent sales service.
Product : Good product, well built.
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Service rating : Excelent service from Simon in sales without being to pushy
Product : this car is just what we needed easy accsess and comfortable
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Service rating : Very good customer service!
Product : Very good customer service and after service too
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Service rating : Excellent service, communication brilliant very helpful test drive and even a box of chocolates !
Product : Nippy economical easy to park
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nyt
Ross was very helpful, but on reflection we should have insisted on a test drive as we are disappointed with the MPG which is lower than the Juke and we expected a smaller car to be better. The road noise is worse than the Juke as well, but we do like the increased room in the back and the ease of access. Your staff cannot be faulted and are always willing to oblige.
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nyt
Very friendly, helpful service.
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Service rating : We had nice run out in trial car, salesman very good and ended up buying one.
Product : Love the colour and runs great
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Service rating : The sales person was excellent, I have quite a lot of experience in purchasing and selling cars and could not flat themselves sales perso Malclm,he could not have been more helpfulll.l
Product : It is early to give an assessment of the vehicle.I am satisfied and impressed to date.
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Service rating : A very helpful service nothing to much trouble would advise anyone to buy from them
Product : Nice veichle to drive perfect for what we wanted
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Service rating : Very helpful and approachable. A good range of cars in showroom to look at helping to make choices. Great coffee too. Test drives available. The sales lady who helped us was very knowledgeable but not afraid to ask a colleague or make an enquiry if she didn't know.
Product : The process was very straightforward and I love driving my new car. A totally different experience going from a saloon to an SUV but I love it.
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Service rating : Reasonably good-but could be better
Product : Not quite up to expected standard
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Service rating : Courteous and delivered as promised.
Product : Love the car. Handles better than my expectations.
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Service rating : Friendly knowledgeable staff
Product : Good car
Great fuel economy
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Service rating : Service from start to finish totally hassle free. No hard sell.
Product : Lovely little run about and economical.
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Service rating : Very happy with the service and all went smoothly
Product : The outlander is a very nice car, easy to drive and a very good spec
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Service rating : Excellent service 👍👍👍
Product : Excellent car and exceptional service👍👍👍
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Service rating : Friendly and professional
Product : Happy with new car so far
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Service rating : I cannot fault the service they provided,keeping in touch with me when I lived out of the country and finding exactly what I wanted. Everyone ver friendly and they all seem to go the extra mile
Product : It is everything I expected
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Service rating : Excellent car, great to drive,
A great sales executive in Ross Straughan,
Many thanks,
Ken Scurfield
Product : Great driving experience, all we need to do now is to explore all the technology in it!
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Service rating : Friendly, helpful
Product : had a Suzuki Swift previously and was very happy with the car
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Service rating : everything could not be better
Product : great car in looks and room
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nyt
Blackshaws are a great company. In particular Mr Ronnie Black is the best sales person I have ever encountered in the motor trade. I am delighted with the attention and service i received during my purchase.
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Service rating : Ross was a great help in exchanging our Nissan note for a Nissan juke.
he was very helpful in explaining everything - insurance, road tax etc.
Product : Pleased with the Nissan Juke - a lovely car, high and easy to get in and out of. Good to drive - love the reversing camera and sat Nav
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Service rating : We were impressed from the very first time we entered the showroom. We like to think we are careful when choosing a new car and need to return again and again to the dealership to confirm our choice. Never once was there any sort of pressure to buy and neither was there a dismissal of our presence. The staff at Morpeth were friendly, helpful and cheerful always.
Product : To us the car stood out as being a cut above the rest that we looked at. We are well impressed by its comfort and handling. ( We have only done 1000 miles so far). From the first time we drove the ASX, we were very impressed by the vision all around, possibly the best I've come across in 40 years of driving. We opted for the diesel 4x4 but are still averaging 52-53 mpg. Love the body style, love the colour, love the room inside. Also worth noting is the amount of space in the drivers footwell, excellent.
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Service rating : Very happy with the vehicle nice and roomy
Product : The boosterjet engine seems to be very adequate for the vehicle
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Service rating : I found the sales team to have a 'can do' attitude. Ross, in particular, was helpful and knowledgeable but not pushy. He was happy to arrange the three test drives I requested and answered endless questions with enthusiasm. He was courteous and effective in his job. Highly recommend the team.
Product : So far, I am loving my X-Trail! It took me a little while to get used to all the great technology but, once mastered, it is a joy to own.
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Service rating : We received outstanding service. Extremely informative, helpful but not hard sell. Ronnie Black was very sincere and could not do enough to support our choice and made sure we got the right car and deal for us. He explained the whole purchase processs and always honoured his word. He was an excellent advocate for Blackshaws in Alnwick and went that extra mile
Product : Top notch top of range car with lots of technology, comfort and a great drive with excellent fuel economy
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Professional and courteous approach
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The service was excellent, but most of all I am highly delighted with car I bought.
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Service rating : The staff at Blackshaws, Morpeth, were found to be knowledgeable, friendly and went out of their way to help.
Product : I/we are very impressed with the vehicle, it is comfortable,easy to drive and has many extras which make the driving experience enjoyable.
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Always great service, staff are all very pleasant and helpful.
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Very good, friendly service.
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Service and staff excellant no complaints at all.
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Service rating : I bought an 18 month old Mitsubishi Outlander PHEV from Steve at Blackshaws in Morpeth. I was nervous about driving an automatic car, having always driven manual, but Steve was keen for me to try it out. He was incredibly patient on the test drive and took a lot of time to show me all the features of the car. At no point did I feel like Steve was trying to 'sell' me the car and he wasn't pushy at all. I have had previous experience of this when buying a car and it really put me off! Steve was great at explaining all about the finance options and service plans and despite only going to the garage to have a look, I came away having put down a deposit on the car. When I went to pick up the car, it had been fully cleaned inside and out and was being kept in the showroom to keep clean. Steve went through all the features with me again before I left. I couldn't have had a better car buying experience. I will be back to Blackshaws for my all my servicing and won't hesitate to buy another vehicle from them. Steve is an absolute asset, a really lovely man.
Product : This is my first experience of a hybrid car, and an automatic gearbox. The car was well presented and well priced. I was impressed with the service plan, which I also purchased. I purchased a new dog guard for the car, which was fitted for me on arrival.
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everything was really good salesman excellent, nice modern garage, very good deal easy to get to, we had lunch on way home so had excellent day , shogun is working very well now
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tyhyturtyr
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Service rating : We received a first class service from start to finish. Mr Ronnie Black must be congratulated for his product knowledge & patience in explaining clearly each step of the purchase. The staff in Blackshaw's were a pleasure to deal with. They obviously enjoying working there!
Product : Love it! Roomy with all the latest extras. Not noisy like our last diesel car! Very happy with our purchase.
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Service rating : Most explosive, very attentative to what we required. Very friendly atmosphere
We do not have far to travel to the Garage.
Product : Seems very good value for money, has all the lates mod cons.
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Service rating : Used this garage on previous occasions And always been satisfied
Product : Only had the new model 3weeks and find it is performing well
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Service rating : very friendly staff this our second car and good after service.
Product : cars always very clean and ready to go staff take time to show you about car.
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Service rating : Excellent service throughout the buying process. Staff seemed to really care about the customer. In my case they actually delivered the car to my door 18 miles away. Only drawback is as yet I am unable to get radio 5 live on the car radio (pity as its all I used to listen to).
Product : Very Good value for money. Although basic and unspectacular it is fairly comfortable and runs smoothly. My attempts to get radio 5 live have been in vain so far - any suggestions.
Thank you very much for your positive comments and we’re sorry to hear you have been having difficulties with your car radio.  Our Sales Executive will contact you today to resolve this issue so that you can continue to enjoy your new vehicle.
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Because the service from start to completion was handled by Mr M J Campbell in a highly efficient and professional manner. Calls, prices, dates and all the other usual details were accurate and easy to understand - Mr Campbell throughout delivered the sale in a friendly, relaxed fashion.
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nyt
The best service ever nothing was a problem to them
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Service rating : The sale bloke Ross was spot on with helping me purchase my car and giving advice and knowledge of the car aswell.
Product : I hired the xtrail when I was in florida and loved the drive of it so when I got home I wanted to buy one which I did. Ive had it for a month now and I love the ride and how comfy it is
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Proberby the easiest and most straight forward car buying I have done.
They handled everything professionaly and with no fussing or badgering.
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Very friendly sales team. Ross was very helpful
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Service rating : Professional approach to me as customer.
Product : Well presented on collection -handover of car comprehensive can not fault the experience.
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Service rating : 3rd car I have bought of blackshaws from walking into showroom your made to feel welcy
Product : Nice car to drive smart looking
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Service rating : Couldn't fault Simon the salesman. Nothing was a problem. He sorted every thing out effortlessly. Obviously knows his stuff!
Product : Absolutely 1st class vehicle.
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Service rating : I was looked after right through out the purchase from selecting the model to collection and introduction to the service desk team
Product : Really happy with my new car although the down side has to be I think the Juke is expensive for the size of car it is
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Service rating : Great company to deal with, very helpful and gave me a good deal on my part exchange and my new car. Ronnie Black our salesman was fantastic. Thank you.
Product : Absolutely love it, economical, has all the mod cons, sat nav, phone, cruise control, auto air con and a 4x4
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Service rating : Everything was smoothly and efficiently done, and with friendliness. I received all the help and advice I required
Product : I haven't driven it much so far, but to date I am very pleased with the car
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Service rating : Top Class Customer Service. The Salesman was First Class in getting me the right Deal and Perfect Car.
Product : Great Car and Economical.
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Service rating : Extremely helpful salesman.
Simon had lots of patience answered all our questions was very knowledgeable about the range of cars we were interested in and helped us find exactly what was right for us at a fair price.
Product : Great vehicle, comfort and economy second to none, quality and reliability exceptional.
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Service rating : Great service ,I would recommend the company and buy from them again.
Product : Good,reliable car for my journeys.
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Service rating : From when I had my test drive to collecting my new car the service was excellent. Very friendly and efficient staff who have be so helpful every step of the way, and now following up with regular phone calls to see if every thing is alright with the car and to make sure I am happy with it.
Product : I wanted a smaller car, automatic, high driving position and 4 wheel drive for when the weather is bad. I wasn't sure I could get a 4 wheel drive in a small car, but the Suzuki Jimny SZ4 has it all and it is a dream to drive and I love it!
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Excellent friendly and efficient service as well as quality goods
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Very friendly service and great aftercare team. Definitely recommend this family company for your next car.
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Service rating : I was very happy with the treatment I received as a new customer with Blackshaws. I with certainly recommend them to family and friends in the future and would visit the Company for future purchases.
Product : I am very happy with my ASX car.
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warm and very freindly and very helpfull
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Service rating : Very good
Product : Very easy to drive and economical car. no aircon however.
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nyt
Service ecellent as always.

I would recommend the company & buy from them again.
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Service rating : Decent to deal with. Professional in their approach. Not pushy in an aggressive sense of the word.
Product : The car was good value for the money. It was to me though slightly disappointing in that compared to the Mitsubishi Colt that, I had traded in, it is very basic and feels made to a price. This is not however the fault of Blackshaws because the car was sold at a fair price and it drives very nicely. It is zero road tax and gives excellent mileage. I should have not assumed that it was similar in specification to my previous car. My fault! I do not think that I will keep it as long as I otherwise might have done.
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Service rating : All the staff were faultless.
I mainly dealt with Steve who was great.
Product : Great pick up.
I've had Other pickups but I think this is by far the best.
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Service rating : Wasn't rushed. Treated with friendly and helpful attitude. Nothing was a problem. Would definitely recommend buying from Blackshaws
Product : Very comfortable, great package of extras included - sat nav, cruise control. Looks stylish too! Would definitely recommend buying ASX
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Service rating : Your service and attention to detail have been excellent. You are always willing to answer any queries I have and to make an appointment to see me if I need to speak to you. You are always courteous and helpful and it is always a pleasure to walk into Blackshaws.
Product : Buying a Leaf was a bit scary at first, even after we had done all the research. We have been on a steep learning curve, as driving an electric car is a totally new experience. But we are so very glad we took the plunge. It's a fantastic car and we love it. It is unbelievably quiet, beautifully smooth to drive, and extremely comfortable. Recharging is straightforward and the range ( we have been getting between 130 and 140 miles per charge) suits us perfectly. The public rapid charge points means we can do some shopping or have a cup of coffee while the battery is being topped up - normally 40-50 minutes, and being able to charge at home using our PodPoint makes it all very simple: we put the car in the garage, set the charge time to come on during the night economy period, and wake up to a fully charged car. It costs us pence to fill up! It's a win-win situation! Driving has suddenly become a delightful experience.
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Service rating : Friendly and helpful service. Suggested I borrow a Leaf to be sure it suited my commute. Now very pleased with the car.
Product : Excellent car with added bonus of pure electric power. Very pleased.
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Service rating : Recommend this company.
Product : Perfect car for my family, plenty of space, economic, great looks and drives like a dream.
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Service rating : Very good but Ronnie Blackmill is an excellent and very honest salesman, otherwise he wouldn't have sold me five cars in 13 years.
Product : We bought a used Suzuki Splash automatic, with which we are pleased because it does exactly what we want.
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Very very helpfull.
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Quick and professional
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Service rating : Friendly service, which fully outlined the finance deals available, including good trade-in price for existing car
Product : Good value for money. Comfortable to drive, with plenty of leg room.
MPG about 48 on daily runs.
Boot a trifle on the small side, but of no great worry.
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Service rating : Great service, great advice, great communication, great car. Thanks!
Product : Great car , great value. Nice to drive
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Service rating : You normally expect a few glitches when exchanging your car but no absolutely no, MJ Campbell you were brilliant nothing was too much bother for you, thank you very much !
Product : Absolutely love it pulls our caravan like a dream
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Good buying experience, friendly staff, not pushy.
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Service rating : I brought to your attention a rusty engine support bolt and a rusty engine lid catch, the response was that you would replace the bolt and paint the catch and provide me with a touch up stick for chipped paint.
This was almost 3 weeks ago and nothing appears to have been organised.
The sales team were very good however I did order a Acenta Premium only to be told a week later that the model had a 7 week delivery,not an inspiring point..
Product : See my review of the Note experience.
Thank you for taking the time to respond to the Feefo questionnaire and our sincere apologies for the delay in resolving the issue with the support bolt and engine catch on your vehicle. I’m pleased to say we now have your paint touch up stick in stock and our Aftersales team will be contacting you later today to arrange an appointment for this work to be carried out.  We hope this matter has not detracted from your enjoyment of your new Note and if you have any further queries please don’t hesitate to get in touch.
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Service rating : The staff are all attentive, cheerful and helpful. They remember customers by name and there is a friendly feel to the dealership.
Product : We have bought Suzukis from Blackshaws for about 20 years. This model hasn't disappointed
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Excellent service and follow up care
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Service rating : Very smooth transaction from start to finish.
Always have found Blackshaws go the extra mile for customer service...no matter how trivial.
Would definitely purchase another car from them and will recommend them to all my friends.
Product : Replaced a second hand Juke with a new one this time.
Love the automatic and all the extras that go with it.
Paid to have blue trim added to wing mirrors etc...very classy looking!
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Efficient. Professional
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Service rating : Service has been friendly and helpful. I did have to follow up requests at times though and did find that emails didn't always get responded to. To be fair it was a very busy time of the year for the garage with the new registration and they did provide me with my new LEAF three weeks ahead of what another Nissan dealer could do and to my exact spec. What I did particularly like is down to earth sales staff who were honest, realistic and just plain human compared to one of the large franchised chains. There was just enough automation of emails keeping me informed without it being over the top. I will certainly be back for my car servicing and if I decide on another Nissan will be back in 3 years when my PCP ends.
Product : Absolutely love the car, having owned 3 Jaguars, various Vauxhall's and Fords and one other Nissan I can honestly say this is the best car I have every owned. It is a joy to drive and so cheap to run it is unreal. The only problem is I like driving it so much I have already done 1400 miles in just over 3 weeks, really must slow down or start putting some money by for the 8p a mile over mileage on my PCP! Electric is the future.....
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Service rating : Excellent customer service. All staff, friendly, informative and approachable . Did not feel pressurised unlike in some other dealerships.
Product : Very pleased with vehicle so far.
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Service rating : They price matched, understood my needs, delivered as requested. Efficient service.
Product : Exactly as expected and good value for money.
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Service rating : Very helpful, friendly service. Car was immaculate. Well organised and efficient
Product : Very happy with my new car
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Service rating : Salesman was helpful and gave me a deal I was happy with
Product : Very happy with my purchase pleasure to drive
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Service rating : Prompt attention, generous availability of test-drives and good attention to detail. A good deal on my trade-in and a keen price on the Vitara S. Delivery was quicker than expected and handover smooth including transfer of number plate, additional extras etc.
Product : Remarkable value for money - a very good drive with a superb combination of engine and automatic gearbox. This 1.4 DI turbo petrol engine is much more willing and powerful than its size suggests. Comfortable cabin and every extra you could wish for.
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Service rating : Always pleasent and helpful, no problems with service.
Product : Like the car I have now better than the other one. Changed from petrol to diesel,better performance and power.
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Service rating : Staff are very helpful and knowledgeable and treat you with nothing but kindness
Product : This is the 3rd Juke Acenta that I have purchased from Blackshaws and have been happy with the car. I have had no problems in any way with all 3 cars
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Service rating : I find all the staff very very good. There seams to be no problem in there efforts. Yes very pleased all round.
Product : I find this Note up to the usual Nissan standards. Miss the extra 200cc I had in last Note that being a 1600 which I believe they don't make any more, but what the heck still a good looking , good runner, good all rounder. Very pleased.
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Service rating : I have always found Blackshaws quite straightforward to deal with.
Product : Only had the car 4 weeks but so far so good - no problems.
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Service rating : Ronnie Black great to deal with, he made the whole process very easy and a pleasure. I would recommend Blackshaws to anybody.
Product : The car is very good runs as well as my previous SX 4
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Service rating : I was recommended to try Blackshaws and dealt with a Mr. Ronnie Black. He was of great help and his advice was spot on. It was a pleasure dealing with him and his company. I did not feel that we were in any way being pressurised to complete a deal. At the conclusion of our negotiations he presented my wife with a very acceptable box of chocolates.
Product : Having had the vehicle for some 3 weeks at time of writing this can hardly be definitive over time. However, so far the vehicle is better than expected. The 4 wheel drive makes it very sure footed and goes around bends like it is on rails! The MPG is terrific, some 55mpg at the moment. My only comment of a less than positive nature is that the boot/storage area is smaller than my porevious vehicle which may prove to be somewhat difficult at times. We shall see but overall the vehicle is a very great improvement on my 9 year old Ford!
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Excellent service with pleasant staff,the second time I,ve bought a car here and I will be back when it's time to change
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Service rating : Friendly and efficient, what more could you ask for?
Product : Well designed and specified, with good performance.
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Service rating : friendly & not at all pushy!
Product : excellent car
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Service rating : Excellent service.
Product : This is a very different car to what I've been used to over the last ten years but I really like it and am glad I made the change.
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I feel very confident in the service and MJ is very professional. I went to trade in a vehicle after the death of my husband and he made the process very easy.
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Service rating : pleasant ,easy to talk to and very helpful.
Product : very impressed, third small Suzuki we've had and easily the best.
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Service rating : Courteous and efficient
Product : A dream to drive, beautiful to look at. Spot on.
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Service rating : The service was very good pleasant staff very helpful
Product : The service was excellent and very pleased with the product
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Service rating : Felt no pressure so a relaxed experience
Product : Very happy with the car
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Service rating : See comment below.
Product : After 500 miles there is a problem with the alarm going off on a random basis.
Fault identified at the dealership and solution put in hand. Requires a replacement part to be delivered and then fitted.
While not happy to have a fault on a new vehicle, the dealership response to fixing the problem has been very good.
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Service rating : The same excellent service as usual.
Product : This car has everything you need in a family car
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Service rating : Good service well informed staff
Product : I am enjoying driving the Leaf
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Service rating : Mj Campbell was very good at getting me a price that I was happy with. Would recommend him and the company to anyone!
Product : Very happy with the car after a test drive , hence why I bought it. Very good value.
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Service rating : Excellent service. Treated in a very friendly but respectful manner. Nothing was too much trouble and everything explained well.
Product : Lovely car, very comfortable, easy to drive. We are very happy with it.
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Service rating : No pressure selling - good
Product : Still early days but happy so far
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EXCELLENT AND CORTEOUS SERVICE
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Service rating : first class sales man all our needs attend to
Product : early days but so far so good
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Service rating : Courteous and efficient
Product : Reliable and comfortable and adaptable
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Service rating : Did everything well.
Product : Good car.
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Service rating : Personal efficient service
Product : So far so good
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Service rating : All the Blackshaws staff are efficient, considerate and and kind
Product : A very nice car, lovely to drive. I am very impressed
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Service rating : A very helpful and pleasant traditional company offering sound advice.
Product : I really like my new car
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Service rating : Great service from the salesman MR Campbell. The Suzuki Celerio was the second car I have bought from Blackshaws, and I have recommended Blackshaws to others.
Product : The Suzuki Celerio is a great all round car-value for money, economical and a high level of features and specifications, plus it's very easy to drive.
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Service rating : Excellent company and service, i was kept informed at all times about my car. The customer service was the best ive ever had. Thank you
Product : I love my car, love all the gadgets. Best car ever!
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Service rating : Alistair provided friendly and efficient service throughout.
Product : Easy to drive and reliable.
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Service rating : Very efficient and friendly service.
Product : A great alternative to the Quashqui we had. Lots of Eco- features and much more economic.
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Service rating : Friendly and professional in all aspects
Product : So far it is excellent. Loving it
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Service rating : Very friendly and helpfull. Made the process very simple.
Product : Very satisfied with the car.
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Service rating : Always good service, thats the main reason I bought Nissan this time.
Product : Ideal for what I need, small family car that is cheap to run and carry out site visits for work.
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Service rating : Great
Product : Great
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Service rating : Excellant service
Product : Very impressed so far
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Service rating : The salesman was excellent
Product : Very nice car, we both love it
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Service rating : Excellent Nissan-Suzuki dealers
Product : reliable, economic and very good car
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Service rating : Excellent help and advice from Ronnie.
Product : Excellent car
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Service rating : Personal friendly service
Product : Compact economic car
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Service rating : I was made to feel welcome. The salesman was helpful in finding me a suitable vehicle.
Product : A great car! Much more comfortable for me. Great electronics. Nice and easy to drive. Bit unsure about the lack of a proper spare tyre.
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Service rating : It has been a pleasure to do business with Blackshaws.the salesman we dealt with was courteous informative very professional without being pushy hope this is the first of many cars from them.
Product : Still early days but the car seems to be excellent value for money.loads of features and good MPG.
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Service rating : friendly
Product : better than the last 1
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Service rating : Brilliant service
Product : just what I wanted
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Service rating : Excellent transfer,including cherished number plate.
Product : Excellent product, fully living up to expectations
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Service rating : Would recommend blackshaws to friends & family very friendly & professional, received excellent care from Ronnie Black.
Product : Drives very well.
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Service rating : sales staff MJ, and Bev Jackson both exceptional individuals, first class service, first car from Blackshaws, but wont be the last !!
Product : the best built car that I have ever owned
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Excellent service throughout.
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Service rating : Always great service.
Product : Great car. Packed full of great features.
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Service rating : Excellent company to deal with. Would recommend anyone!
Product : Beautiful car, very happy!
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Service rating : Went to look at cars with a view to changing my Nisan Note for new one but ended up buying a Nisan Pulsar.
Product : Only had chance to drive it once but fab on passenger basis.
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Service rating : Excellent!
Product : Excellent service
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Service rating : M.J was great. He was friendly, helpful and very professional.
Product : I actually bought a Swift 4x4. It's fantastic and I have already recommend them to colleges.
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It was great to buy a car without feeling any pressure from a sales hungry for commission. It felt like a real genuine personal service.
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Service rating : Excellent customer service, don't feel pressured into buying anything, accommodate you to the best they possibly can. We have bought our last 3 cars from blackshaws after bad customer service from another garage in cramlington, and will continue to do so. Excellent staff too.
Product : Best car we have ever had so far, it is sleek and stylish and very comfy very economical too and just perfect for our little family plenty of room for more. 😉
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Service rating : The service and attention I received was very commendable. The coffee very enjoyable. I trust that future servicing etc., will be just as attentive.
Product : So far, I am very pleased with my Nissan Note Acenta.
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Service rating : Helpful rather than pushy salesman.
Product : Everything I hoped it would be.
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Service rating : After the initial waiting around looking for a salesman, we were eventually dealt with professionally. The sales experience was a very friendly one and the transaction was fairly conducted. The only niggle we have is that the final paperwork for the free servicing has now come through twice, with the wrong car quoted.
Product : After getting used to the different driving aspects of this car and finding our way around, we are very pleased with the overall driving experience.
Thank you very much for giving us your feedback about your experience at Blackshaws. We’re very sorry you had to wait to speak to one of our Sales Executives but are delighted to hear you’re happy with your vehicle and that we looked after you in a friendly and professional manner. After checking into the situation it appears we made a small administration error when your free servicing policy was first registered with Nissan but this has now been corrected. Again our apologies for any inconvenience this may have caused. If you have any further questions please don’t hesitate to get in touch.”

Kind regards
Blackshaws Customer Care Team
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Service rating : Excellent service from all members of staff.
Product : Really pleased with our new purchase, Suzuki Swift SZ4, Blackshaws staff are always very helpful and friendly, have been buying cars from Blackshaws for many years.
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Service rating : I would like to thank the team for making buying my Nissan Note a simple, pain free experience.
Product : Travelled 300miles in one weekend impressed by the economical fuel consumption, style & comfort of the Note.
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Car purchased was not a "Nissan" previously owned car as described, but had been a hire car owned by Hertz. This should have been known by the garage and made clear to the buyer. It would have strongly influenced the purchase.
Thank you for taking the time to respond to the Feefo questionnaire and we’re very sorry to hear you’re disappointed with your car. I believe our Sales Executive Ronnie has contacted you and we have offered to replace your vehicle which is currently in the process of being sorted out. Obviously it appears there has been a misunderstanding about the ownership history of your vehicle and for this we sincerely apologise. Our goal is to ensure all our customers are completely happy with the vehicles they purchase from Blackshaws and we will continue to liaise with you until this matter is resolved to your satisfaction.

Kind regards
Blackshaws Customer Care Team
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Service rating : Excellent, efficient,reliable.
Product : I haven't driven it long enough to rate and comment. Needless to say, the driving I've done so far has been enjoyable and extremely comfortable.
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Thanks to Ronnie and Mark for finding me the SZ3 when there are so few available
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Service rating : Always had good sales service from Ronnie Black.
Product : Never had any trouble with the Suzuki Alto`s so thats the main reason i dont change make of car.
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Service rating : First class stress free service with a bit humour thrown in from Ronnie
Product : The best car I have ever driven, this is my third Qashqai.
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Very professional and helpful
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Alistair gave very good service and found the car we were looking for.
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Richard was excellent!
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The salesman was extremely helpful but was not at all pushy. We were very satisfied with the service we received.
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Service rating : Very friendly and efficient
Product : It's a real pleasure to drive - very little road noise and a quiet engine. The grandchildren love it.
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Excellent as always
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Service rating : Everyone who we m was very helpful and good to talk to. It was so good to have everything regarding driving and getting the best from my car explained.
Product : I am enjoying driving it and am so pleased with how it performs,
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Service rating : Easy step by step information and what was going to happen next friendly and helpful
Product : Great car good on mpg and the tec that comes with the car very good you need to spend an hour playing with it so you know in your own mind how it all works
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The service was brilliant, every question answered promptly and any problems solved instantly. It was a pleasure to do business with you. The easiest car I've ever bought and it was miles away from where we live. Thank you.
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Service rating : Blackshaws performance in all sectors is normally above what you would expect in this sector
Product : The car is what I expected and has some minor improvement on an earlier model
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Friendly and helpful.
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Service rating : Good communication skill. Gave all relevant information and was helpful,
although I am still waiting for the return of my snow tyres that was agreed to be taken of my car handed in
Product : The car has been good to drive
Thank you very much for your positive comments. We understand our Sales Executive MJ has been in touch with you regarding your snow tyres and this matter has now been sorted out. If you have any further queries please don't hesitate to get in touch.

Kind regards
Blackshaws Customer Care Team
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Service rating : This is the 4th car we have bought from Blackshaw's Always a pleasant and satisfying experience.
Product : We are Suzuki fans. My husband even uses a Suzuki Outboard Motor !
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Service rating : Richard Blackshaws was extremely helpful.
Product : The car is ideal for my needs.
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Service rating : excellent staff
Product : love it
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Excellent customer service from Ronnie. Very approachable and helpful. He sorted everything out for me and nothing was a problem! I would definitely recommend blackshaws to all my friends and I appreciated all the help and guidance. Thank you.
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