A selection of testimonials received from our customers over the last few months..
The high standards of Blackshaws are still maintained. Thank you.
Have always found your staff most helpful and courteous.
Thank you for helping me - so pleased I had your number. I felt assured that my car was in your safe hands with your good reputation. Thanks again for saving me by the roadside.
Excellent customer care from staff who are genuine and obviously happy in their job!
As always 1st Class treatment, second to none, many thanks.
Just keep doing what you do already, it works and I travel up from Nottingham for servicing and new car purchases to take advantage of the service you offer. ..
Lovely, reliable, trustworthy, friendly garage with knowledgeable staff
Great having such friendly, personal service in a relaxed manner with no feeling of being forced into anything but allowed to choose at every point. Would definitely trust this dealer and continue to use and to recommend... already know folk who buy from there and are very satisfied. Non-pushy but very interested in what customer actually wants and very accommodating re contact by text, e-mail or phone. Felt totally at ease with Richard Blackshaw throughout the whole transaction...5*treatment... including the coffees! Lovely to receive photograph of us with our New Car through the post.
Mr Ronnie Black has dealt with our purchases of several vehicles over the years. I always seek his advice and he always answers any questions or reservations I may have on the procedure when purchasing a vehicle. I must comment on the friendliness of all the sales staff when visiting the Alnwick showroom. John kept me in the "loop" via the telephone. All that was promised re the order, delivery time etc went ahead perfectly.
As usual fast efficient service. Friendly staff as always.
On every occasion I have visited Blackshaws the staff have always been polite and friendly. Words cannot explain how helpful they have been, they are a great team, many thanks.
As always all excellent
Most appreciative of car collection and return, courtesy of John Charlton. A very good service at a good price.
It is very reassuring to have such a helpful and efficient garage so near at hand.
Overall service, as usual in my experience, is excellent.
Excellent Service reception staff, extremely helpful. Everything from booking MOT, service, loan of an automatic car, Joe returning my car back to my home and collecting courtesy car. It is a pleasure to bring my car in knowing and having every confidence the work will be carried out properly - well done and thank you all.
Involved in bad accident in December 2012.Left everything to Blackshaws and they returned my car better than original. Many thanks to all involved, especially Mel.
As usual highly satisfied - both young ladies on the reception were not only pleasant but very helpful.
Blackshaws staff very good, the young lady at service reception excellent
Having been driving for more than 50 years, you, I consider, are the most efficient, helpful and pleasant Garage staff I have encountered.
After 5 years with Blackshaws still my 1st place to call
Excellent Service, would not use any other garage, used you for a few years now and will continue to do so. Thank you very much.
Enjoyed my visit this morning. Always a great pleasure and thank you all for your care and pleasantness and expertise and helpful hints.
I just find everyone very friendly and efficient, makes me confident that my car is well serviced and any problems or questions I may have are dealt with.
Excellent friendly service, the best garage I have used. Great customer care, efficient quality service.
An excellent service with every courtesy shown by your staff.
Delightful people, Superb Service.
Excellent friendly service over many years.
Excellent service and staff.
Thank you for your prompt attention in dealing with the repairs following the damage to my car.
It's a pleasure, every visit the staff are friendly and courteous, wouldn't go anywhere else.
Having a business to run, efficiency is essential. Your service allowed me to do this effectively with your courtesy car. We have now opened a service account with you on the basis of our 1st service.
Excellent Service. This is the 4th time I've used Blackshaws and I've been consistently impressed by the efficiency and attentiveness of staff.
The work and friendly staff at Blackshaws make me return if or when any problems occur. Picking up my car from home is excellent.
Always high standard of work, that's why I always return to Blackshaws.
On my initial visit I saw David Lightfoot. He was very copetent and reassuring which made me feel a lot better.
Excellent Service, Thank You.
Excellent service as usual.
Work carried out in an efficient and satisfactory manner by friendly and professional manner.
Since my 1st contact with Blackshaws in 2009 I have received nothing but the best of service.
This is my third vehicle purchased from you. My husband and I feel we are treated as "special customers" as soon as we enter the garage. We feel everything will be done to make us happy and confident with our cars.
Mel on reception is an asset to the company, both pleasant and efficient. Keep thisstandard and you will always have my business. All other staff have also been pleasant and helpful.
As a family have dealt with Blackshaws for 20years which is a recommendation in itself. As a senior citizen really appreciate the service of having car collected from home.
Excellent Service. Thoroughly impressed by the whole experience. Makes a pleasant change from the off hand experience of Newcastle companies.
Today our X-Trail was in for it's service and once again we were treated with courtesy by very pleasant staff and again very knowledgeable staff. The work carried out was first class and we were kept in touch by phone when other work came up. The work was carried out on time so again excellent and well done to all staff.
Excellent service once again, would not go anywhere else. Most importantly a firm I can trust.
Great Service & Helpful Staff.
Could not ask for better 10/10.
Always receive an excellent service from professional staff.
You have all given me a vehicle that is a pleasure to drive and own. My thanks to everyone at Blackshaws who treat you with courtesy and respect.
I have been a customer of Blackshaws now for 10 years and as a single lady I have always greatly appreciated all members of staffs friendly caring and helpful attitude always showing attention to every detail for whatever my need or concern. I would be reluctant to ever consider changing garage and always highly recommend them to everyone
Outstanding service by all your staff in all area's - excellent. I would recommend you to all my friends. Thank you for all your help and kindness.
An excellent garage all round and a pleasure to deal with.
In about 1 month's time we are due to pick up our 2nd Motability car. From the service and support we have had over the last 3 years we wouldn't even consider going anywhere else. We have been car owner's since the very early sixties but have never felt so comfortable and confident in dealing with a garage as we do with you. Thank you.
My car was collected from my house and taken for it's service. It was returned promptly athe given time. I found this extremely helpful and convenient and would add it as a further example of excellent service.
Great garage, can't better it!
Excellent service as usual
First time I've used Blackshaws and was very impressed from the first phone enquiring about a service to the point I drove away. Well done and keep it up.
Yet again, faultless service. I travel from Kelso to get my car serviced so adding travel costs I could get my car serviced much cheaper locally. However the quaity of work and customer service makes it excellent value. Thank your staff for me.
The service from both Sercice dept and Sales dept has always been excellent.
An efficient service backed up by a reliable and professional staff who were caring and friendly.
Excellent service all round - well done!
From start to finish - excellent. Thank you.
In all the year's I have dealt with Blackshaws I have never had cause to complain. They deliver an excellent service.
Excellent service once again. At Easter weekend I was on holiday at my son's house in Warwickshire. His house was broken into and my handbag with house / car keys etc was stolen. I rang Blackshaws to ask if they had any telephone numbers of people in the area who may be able to supply car keys. Amy was extremely helpful ( as always) and I was extremely grateful.
My car was collected from my home and delivered back at night. I am unable to drive at the moment after a total hip replacement operation. My car was washed and vacuumed inside. Everything was explained to me. I always like coming to the Garage.
I continue to be impressed with all aspects of your business.
I have had my MOT done several times here now and have always been satisfied with the work and the staff are always most obliging. Thank you.
An excellent service for the Berwick area.
As always excellent service from everybody at the company. Thank you.
Very satisfactory courtesy service - husband enjoyed the electric car.
Thank you to Mark for collecting my car and returning it when he finished work. The girls on reception are always friendly and helpful.
Your customer service is exemplary. Keep it up!
Always very good customer service.
Staff at Blackshaws are very polite and very friendly. We are pleased with the service we have received.
Staff excellent, great service overall, perfect place to buy a car and have it loked after.
Excellent service, willing and obliging staff.
Have found all the staff most courteous.
Blackshaws are a very well organised firm and give excellent service, and the staff are very friendly and helpful in every way.
Many thanks for the service provided by the garage. It was first class and couldn't have been bettered. Our new car is going like a dream!
Excellent service and attention to detail. Well Done!
I have to just add a few comments: This was an excellent service, the staff were wonderful, the service was very efficient, the price was as stated. I'll definitely use Blackshaws again.
All perfect as usual.
Very professional and well run business, very good staff.
1. Like the complimentary coffee/tea and biscuits! 2. Nice to be recognised by staff on arrival.
The reception staff were excellent.
Outstanding Customer Care - Well Done!
Everything was first class, thank you
My first visit to Blackshaws and I am impressed. Thank you all for treating a grey-haired old lady as a human being and not some dizzy old bag!
Simply the best!!
Very good customer service
Thank you so much for cleaning my car, it went in to you looking apalling, but came back gleaming, inside and out. Well done!
Travelled from Sheffield to get car serviced on friend's recommendation. Not disappointed. Nice day out in Alnwick, picked up promptly with courtesy transport. Shame no Starbucks!
Staff couldn't have been more helpful. Thank you.
We used the collection and delivery service, as it was more suitable to our circumstances. Everything ran smoothly and we were very pleased. Please thank David.
The usual excellent and friendly service.
Staff always pleasant and car delivered back to me at work, with a smile!
Excellent, perfect service by all the staff.
On the strength of the service I have received I will be taking out a Service Plan with Blackshaws.
First class service every time I have had to go to this garage.
Very nice team! Helpful, efficient and friendly.
As good as people told me you would be - and with a smile!! Pleased I came to you.
Thank you for all your help over the phone and the kindness you have shown to me today. Also thanks to John for explaining everything so clearly and taking the time to listen. Thank you all.
I am delighted with the quality of service.
Never have and never would go anywhere else
Grateful that the Garage continues to provide excellent and effective service.
I just want to say it has been an absolute pleasure dealing with you. You made the process so easy and I don't agree with what they say about car Salesmen. I thank you for all your help and assistance and look forward to a continued relationship with yourself and Blackshaws. I am very happy with Jessie Juke she is lovely and comfortable and I look forward to many miles of happy motoring.
I have been a customer just over 1 year and I'm impressed and enjoy all my visits to the garage/showroom.
Mel is always very good, very polite and very helpful.
It is always a pleasure to bring my car into Blackshaws. The staff are very polite from the girls on the desk, the Salesmen and on occasions when I have had a lift in the courtesy car. The car was finished it's MOT and service on time and when I collected my car it looked like new. It is worth the journey from Blyth knowing the work if required will be done efficiently and that gives me every confidence in your workforce. Well done!!
We are so grateful to you Ronnie. The car is fantastic, we love it. Thanks for all your help. You're the best salesman ever, it is a real pleasure coming into Blackshaws seeing your smile. You make us feel so welcome, looking after us with your lovely cup of coffee.
Looking back at this I realise that you certainly have an outstanding level of customer care, all the staff I have dealt with have been very kind and helpful over a few years now.
I always receive satisfaction with work carried out and friendliness of staff on all levels.
I found the Gentleman who collected and returned my car back, a very friendly person, very rare these days. I also found when I made an appointment for the car the young lady was very helpful, friendly and polite. The same again when I was told my car was on it's way. So well done to one and all!
We travel up to Alnwick from Newbiggin because we get excellent service and it is worth the travel and Mel's pleasant smile.
As always a smooth, hassle-free experience, first-rate service.
Very happy with the prompt and excellent service by the garage and its staff, being driven to work and collected later on when the car was ready and the explanation of the bill at the end was so useful and didn't impinge on my working day
Excellent service in all ways, best garage I've dealt with over 40 years motoring, greatly appreciated, thank you very much
Everyone treated us courteously and were friendly and helpful, I will recommend Blackshaws to all I meet
Brilliant! Even though you gave me bad news, I have such trust, and it was all done so well, that, and all staff were so helpful and knowledgeable, that it was almost painless Thank you very much to everyone
As usual your service was of the highest standard
MOT only, excellent customer service and about £10 cheaper than certain garages in Alnwick.
I was in a difficult situation on a Saturday morning, with no appointment. Your team solved my problem , which enabled me to travel home the following day, for which I am very grateful. Excellent service, well done!
I have always had great satisfaction and reliability for work done on my car, and the efficiency and friendliness of all your staff.
Exemplary service as usual.
Reception Staff - Mel McManus is always helpful with friendliness , an asset to Blackshaws.
I have never been disappointed and looking forward to next visit in January. Thank you.
Feel very confident in the set up at Blackshaws and feel very confident in any work we may need done in the future. Excellent staff service.
Picking up car at my place of work and then returning at end of service - this is an excellent service. Thank you.
I have been using your services since 1960 and during that time I have very rarely had anything to complain about - long may this continue!
The service I received from Blackshaws was excellent. I phoned up to enquire about winter tyres and within 24 hours I had them on my car. It is also a bonus to get car back nice and clean. Customer service in Blackshaws is excellent and will be using again and would recommend to family and friends.
We would like to thank you for your excellent and efficient service - once again. It is well worth the extra mileage coming up from Ashington to deal with you. We are always treated with great courtesy by all the staff. We have no hesitation in recommending you to everybody we meet.
Brilliant as usual - Thanks.
I commented when I picked my car up on the 5 star service by your excellent staff.
You can't get better service anywhere.
Blackshaws do a 1st class job. I would recommend Blackshaws to my friends and family. Thank you to all the staff.
Once again, excellent service from Blackshaws team.
As always exemplary service from Blackshaws. Blackshaws are the best garage I have dealt with in 40 years of car ownership. Thank you!
Thanks for the excellent service.
Excellent service - as usual.
Everyone professional,friendly,caring and informative. Have recommended Blackshaws to friends and family.
A good experience, efficient, friendly staff. Well done!
We were impressed by the friendliness and professionalism of the staff on arrival and for the work carried out. Also appreciated the courtesy lift to Alnwick. You were recommended by 2 ladies in the hardware shop on the cobbled area. Thanks!
Great service, great Garage, don't change anything.
Would use Blackshaws again, service was excellent. Thank you.
The team at Blackshaws always go above and beyond. An exceptional service particularly from MJ in sales.
Always a pleasure to go to Blackshaws
Excellent as usual
Blackshaws Staff are always cheerful and courteous and always have a friendly word for customers.
Everything and everyone at Blackshaws are excellent. I have only praise for the staff, their kindness etc. As someone who lives on very little money I feel that I am receiving the best attention and the best deal for my money. Thank you.
Excellent service - cannot be faulted. Many Thanks.
Amy was especially personable and professional, a real asset to the company.
Have been with Blackshaws for a long time. First buy was Mini Van new - £640, can't remember the year.
Car collected from home and returned. Service excellent.
I've been with Blackshaws many years and I am more than happy with the service I get. I can rest knowing when I get an MOT or service if I need parts the job will be done correctly. Unlike some places where I've paid for work and it has not been done. Blackshaws provide a great service and all the staff I've met are helpful and polite. A well run family concern.
We bought the car at Berwick - Sales/Service 1st class. We transferred to Alnwick - everyone is friendly and helpful. We are pleased with the staff etc. We have referred 2 friends who both bought cars from you and yes I did get a thank you via the post.
Well pleased and satisfied with all concerned during MOT and service to car. Also Joe for picking up and returning my car after it being in your garage. Once again very satisfied with After - Sales service throughout.
As we temporarily forgot the drop off time and were late in presenting the car for its MOT, we were impressed with the polite and efficient service, including courtesy lift and car wash. Thank you very much.
Excellent Service every time.
I live 20 miles from the dealership and following an accident could not drive. My car was collected by a member of staff on his way to work and delivered back in the evening. Excellent service from you all. Many Thanks.
I did not have to bring my car to garage as local mechanic collected it from my house and delivered it back to me after service. "That is what I call service" - keep up the good work.
Over the many years I have dealt with many garages but none rank in the same league of Blackshaws. Your staff are a credit, whilst I have only dealt with service to date I am sure sales will not disappoint. Very impressed!!!
Superb service... As usual . Thank you
I've been really pleased with my change to Nissan. The staff and garage are great and I have no hesitation recommending you.
Outstanding service. The 2 girls on the desk were excellent and most efficient and the coffee was good!
Have had service work done at other dealerships in the past and found you to be much more superior and professional. The small things that make all the difference are for example - pads removed, cleaned, lubed and refitted. Rear shoes adjusted, handbrake adjusted. Washed inside and out.
The whole experience was efficient, courteous and done on time. Thank you.
Wonderful staff and excellent service
I did not expect you to wash and clean the car when this only an MOT visit. Thank you. Your family service continues to impress.
Appreciate you collecting and delivering car. Many thanks
Everything fine, complimentary puncture repair thank you and competitively priced
Outstanding service, the two girls on the desk were excellent and most efficient and the coffee was good
Thanks for the lift to work
Very good customer service - especially provision of courtesy car & complimentary breakdown cover
I would just like to say thank you for the way, you have looked after me and my car
I think you give tremendous service, being only a driver, I depend on you to keep me safe on the road and you do. Hopefully I may live long enough to buy another new car and it most certainly will be from you.
As always the staff are very smart, very friendly and explain as much as possible if needed. They make you comfortable, offering coffee or tea and the whole place is immaculate. Thank you.
Complimentary rescue cover a great idea. Vehicle pick up & return v.good
I thought that I received excellent service and value for money. Mel Mcmanus was a brilliant ambassador for your company.
Staff welcoming, very friendly, a happy group of people. Our courtesy driver was very obliging and helpful. Thank you!!
Customer care was outstanding and even though it was very busy when I picked my car up the customer service never faltered. John Elliott was dealing with me and he was very polite, friendly and professional.
Car picked up by a member of staff and delivered to me and explained all work carried out - Well Done!
All the staff are extremely friendly and efficient, especially Amy, excellent customer care. I have had Mercedes and BMW cars and found the service at Blackshaws much better! Thank you.
Appreciated the prompt finishing to time, the courtesy lift amd the coffee and internet access while I waited.
Enjoyed the free Hot Chocolate and biscuits!
As always a great customer experience!
Very good service
Overall, we received an exceptional service from your garage and appreciated the lift into Alnwick by such a courteous driver. Many Thanks!
Everything was perfect, from Amy who booked the appointment and dealt with me on my arrival to the lady who gave us a lift. Very professional! I decided to travel further than I should have been required to due to poor service from my closer dealer. I'm glad I did! Thank you.
First Class service as usual.
Whenever I have to visit the garage I am always treated with friendliness and courtesy. Nothing seems to be any bother!! Great.
Dear Mr Blackshaw. This letter is long overdue. I want to express my appreciation to all of your staff who always have a smiling welcome and who have given me so much help and shown me so many kindnesses - especially those whom I have know over the years. I count myself very fortunate to know them and you must feel that you have good fortune in having them.
Can I say thank you to Mel and John for their excellent service today when my car would not start. I made my appointment wtih time to spare. Well done!
I don't see how you could be more helpful!
I am very appreciative of the staff on the front desk, they always greet me with a smile, take consideration and time to listen to me and offer practical advice and solutions to my problems.
I have always felt comfortable going to Blackshaws, the work carried out is always of a high standard. My sister now goes to Blackshaws as does my brother-in-law and friend. I would also like to say that the two ladies working on reception are a credit to your company, they are courteous and very helpful. Thank you.
Very impressed with the quality of service provided.
I have found your customer care to be second to none.
Very satisfactory as always!
After receiving a bad service from one of your competitors I would have no hesitation in using Blackshaws again and would definitely recommend to friends and family.
Just the type of service you expect from Blackshaws staff that's why we keep coming back for more!
Have always provided an excellent service since I bought the Suzuki GV 5 years ago.
Many thanks - we really appreciated the pick up and delivery as it saved us a lot of hanging around.
Always happy with the way staff treat me.
We have been with you since 1977 and have been satisfied completely. Thank you.
Very impressed with the service received - especially arranging for me to get to work from the garage.
Very good efficient service.
Excellent Aftercare service. Staff have very good interpersonal skills.
As usual a thorough and courteous service.
From making an appointment and collecting my car to delivering it back again was so efficiently done, I felt completely stress free, it was just wonderful - Thank you all.
I find that the Service and Sales staff that I meet on a regular basis because of the age of my car always go out of the way to help and reassure me.They never groan when they see one coming.
As always you provide an excellent service, very polite and friendly, especially the young ladies at the reception - top marks.
I like to visit your garage at Alnwick because as soon as I enter the showroom I am met with smiles and a happy atmosphere. The waiting area is pleasant and comfortable if I want to wait for my car, and coffee as well.Thanks to everybody at Blackshaws.
Excellent as is usual
Blackshaws are marvellous
Impressed by the total professionalism of the organisation
Blackshaws is a very friendly place to come. I will miss coming in when we move to Scotland. It will be hard to find somewhere like Blackshaws.
I was very impressed having transport offered to town, amazed at the valet. Very happy with customer service that staff offered. My grateful thanks to you all.
You have excellent and pleasant staff and their attention to the customer does you all credit. I have no hesitation in recommending your garage and services to my friends.
I have always been completely satisfied in all my dealings with the firm - a happy state of personal service rare to find these days.
Dear M.J We want to thank you for the wonderful help you gave us when we ordered and took delivery of our new Motability car. Your easy explanation of the procedure and your wonderful sense of humour made the process so easy. It was just like you were family!! I think the whole experience with Blackshaws can be found at very few dealerships. Please thank everyone else involved. Best Wishes
Your staff are always great to deal with. The last service and repairs job I was taken to Alnmouth station and the car was delivered back to my home which is a wonderful help.
A really excellent service.
All round excellence. Well Done.
Waiting Area/Toilets excellent. Internet connection is a great idea. Compared to other Garages your rating is excellent.
Without exception we have found all staff exemplary. Their attention to detail , willingness to help and provide an excellent service is in our opinion, second to none. We have, in fact , recommended your firm to a number of friends and family.
As usual customer service was very good and Ronnie Black's attention to detail excellent!
First time visit to Blackshaws and very impressed!
You were very helpful - thank you! We'll come again.
Have always been well looked after - with extreme courtesy.
Always friendly staff. Everything explained to you fully. Cannot fault!!
You are ALWAYS TERRIFIC, I wouldn't dream of going anywhere else. Thanks
The manner in which I was dealt with was exemplary by Ronnie Black, who explained things carefully and without any pressure. John took me through the operation of the car in an excellent manner. My very personal thanks to the staff including those who got the car ready for collection.
All the staff were very helpful and considerate, I would particularly like to commend Malcolm Campbell for his thoughtfulness and professionalism
From Ronnie's sales onwards I have had nothing but the best from Blackshaws. I'd particularly like to mention the courtesy service - of a lovely gentleman from Warkworth picks up & delivers my car anytime it needs to go into the garage - a super customers perk
Very happy with the service of the staff, the prompt work done to my car and the transport to and from the garage when leaving, and returning for my car during the bad spell of weather
Service to the usual high standards that Blackshaws deliver
I was happy when Mr Robson picked my car up and brought it back, it was very good
As always an excellent service provided
Staff always polite and well presented
Excellent service as ever
I am always impressed by the courtesy & friendliness of the staff and the patience they show towards me & my ignorance of all things mechanical. I have to trust everybody & don't think that trust has been abused
Usual excellent standard
Well done everyone, excellent service all round - that's why we came to Blackshaws & why we'll keep coming back & recommend others
I am completely satisifed with the service and work carried out. The members of your staff that I dealt with were first class
Usual level of service from all staff and I have no problem recommending Blackshaws to people
Your service was excellent as it always is.
Overall very satisfied
Keep up the good work
As always a pleasure to call at Blackshaws
Very helpful and good advice on issue concerning tyres. Thank you
Really appreciated car being collected and delivered